The spa itself is absolutely beautiful. It’s very spacious with a lot of different areas to enjoy, and the food options are surprisingly good and great value for money if you’re spending the whole day there. Most of the staff we interacted with were fairly pleasant, and the overall experience had a lot of potential.
However, there were a few significant downsides that really affected the visit. First, the changing rooms are merged for both men and women, which led to some uncomfortable and unhygienic situations. We saw couples being intimate in the changing areas, which definitely isn’t what you expect or want in a spa environment.
As a Black woman, I also felt there was some unfairness when it came to service. At the pool bar, we repeatedly struggled to get the attention of the waiters, even when we were standing right in front of them. Meanwhile, Romanian and white guests behind us were served first. When we finally did receive our drinks, they weren’t made to the same standard as others, even basic garnishes were missing.
Another confusing point was being told that treatments must be booked a day in advance, yet there’s no way to book online or over the phone. This doesn’t make sense for guests who are arriving on the day and would like to enjoy treatments as part of their visit.
Overall, the spa is visually stunning and has a lot to offer , but these issues definitely let the experience down. Three stars for the beauty of the space and the potential, but improvements are needed in service, organisation, and guest comfort.