This place is more of a 2 star hotel. This is the opposite of a 5 star experience. When I checked in the lady just handed me my card, no information about the hotel, breakfast, activities, the gym, or even pointed me towards the elevator.
The room was a mess, very dirty stains all over the carpet, mirrors all over the room that have never been cleaned, mold all over the shower, stains all over the walls, spider webs in the corners. When I went to take a shower the drain was not working properly and I was standing in several inches of water and had to keep turning the shower water off because it was overflowing into the bathroom. And the shower water kept going ice cold when I was in there. Was perfect temp then would go ice cold, boiling, then back to normal. Was told someone would clean the bathroom and fix the hot water the next day but as no surprise no one came to fix anything ever.
Stains all over the public carpets.
Not 5 stars at all. No hair conditioner provided. No bubble bath or anything for the bathtub.
Took 24 minutes and 5 phone calls to get someone to answer the phone to order room service on a Monday afternoon. Every time I call down for extra towels or help with something it rings and rings and rings and rings and no one ever answers.
Went to breakfast and went to the buffet. No one welcomed me or anything. Then I notice the table next to me ordering food from a waiter. No one brought me a menu of food to order and I wasn’t told that was an option.the table they put me at also had lots of fresh stains on the tablecloth.
The gym is less than 1 star. Disgusting dirty facilities. They don’t tell guests it’s open to the public so it was packed and I couldn’t get any equipment to do any exercises. And it’s filthy, all the benches have holes and rips and tears, the weight matches are wobbly and one arm was broken when I tried to use the pill down machine. Finally got an elliptical and the resistance didn’t work. 2 containers of hand sanitizer there were empty when I tried to get some. It was absolutely filthy and never been cleaned, holes and stains and dents in the walls everywhere. Every bench has huge traits that they put rage over, same with bike seats they also taped over the huge tares. Saw they offered classes and tried to sign up several days in advance and was told all the classes I wanted were full already days in advanced by locals the guy told me. I’m a paying quest and no where in my reservation info didn’t say to sign up weeks in advance to beat the locals to a gym class. Ridiculous.
No turn down service or anything to make this place 5 stars. No snacks or drinks in the room besides water.
They don’t have the soft close doors so every door bangs closed day and night. The screaming children running around here are endless. There is no soundproofing between rooms at all, I can hear the kids next door screaming and yelling non stop.
And WiFi kept going in an out all night .
This whole facility is a joke. 5 stars, no way. This hotel just doesn’t care it’s that simple
Don’t come here if you are looking for a relaxing time. The amount of kids here is overwhelming. Non stop kids running through the halls day and night, yes night screaming. The screaming in the hallway, the restaurant, everywhere just kids screaming. In the middle of the night I tried to call downstairs for assistance in the screaming kids running up and down the hallway and the phone rang and rang and rang and no one picked up at reception as usual.