For such an important cultural landmark, the museum sadly does not live up to its potential in 2021. This globally significant site offers so many important stories and an immersive experience for locals and tourists, but the way it is currently managed is an embarrassment.
We visited as a large family group at midday on Saturday of the June Long Weekend, only to be informed that we were fortunate to visit ad hoc, only because there was an interstate bus tour group booked for 1pm which we could join. For perspective: this was the big weekend when the annual "Big Fish" competition occurs and "nearby" Longreach is booked out with grey nomads and winter travellers - i.e. "the busiest weekend of the year".
It seemed like the staff were antagonistic because they were forced to work on a long weekend, or perhaps it was because they had to deal with 40 customers paying $20 cash each to visit. Our local Indigenous relatives and farmer friends informed us that opening hours were inconsistent to non-existent - apparently it is closed more often than not despite Google informing us that it's open 9-5 Mon-Sat. This is simply not good enough, especially for a struggling outback community in a fractured tourism market.
Guide Bradley was extremely knowledgable and entertaining despite his somewhat confrontational manner. I'm not sure which tourism qualifications teach guides to denigrate their customers during a tour, to constantly inform customers how incorrect Google is, or to bristle at reasonable questions, but that was our experience and it added to the fun. Bradley's in-depth knowledge and personality deserved a better forum than one where 80% of the lighting is unserviceable, where displays were not functional, and where he had to resort to demonstrating important cultural information on his small mobile phone screen, in poor light to 40 people crammed into a stuffy space.
In fairness, Bradley did inform us that a video presentation renovation was coming soon. Shame it wasn't available for the busiest weekend of the year.
Despite these negative comments the displays and presentations offered much and we were glad to visit. The highlight was Bradley's demonstration of the Fish Trap workings from high on the river bank (even despite the high river level). Although this could be witnessed as a self-guided tour for free, Bradley's entertaining descriptions were very well received. After this demo the group was left to drift off while the gates were hurriedly closed, rather than receive a rousing conclusion or a culturally aware send off. Perhaps the staff had a fish to catch.
If the Culture Museum is to flourish, I strongly believe that they must offer a more professional service for $20 cash (no EFTPOS). Perhaps a small certificate, souvenir local soap, or free tea and damper would provide a more fitting memento to visitors that have travelled hundreds if not thousands of km to visit.
I read that the museum was funded by government and expect that is still the case, so it would be fair to expect that $800 cash takings might go towards fixing the lights (at the very least). Some of the artwork and artefacts were fantastic but were mostly difficult to see in the dark.
Overall my family were underwhelmed, while we overheard others from the bus group voicing similar criticisms of the facility and attitude of the staff. I strongly suspect other reviewers here and on Trip Advisor are being too polite. I look forward to visiting again and hope to see some improvements in the near future.