Decided to use our “buy a gift meal for two” voucher here after looking at lots of other places we could have used it. We actually felt quite disappointed with our evening.
We turned up to quite a noisy bar area, so loud I could barely hear the staff behind the bar asking about our table reservation. We then got shown to our table in quite an empty area of the restaurant, to be sat right next to another couple so closely, that I had to ask to move our table over as we couldn’t both get into the chairs.
The waitress offered to get us water and walked off. I wasn’t sure if we ordered off the main menu or if there was a separate one due to the voucher. The waitress returned and explained it was certain meals off a different menu which was fine. She then walked off again. Upon her return, she took our drinks orders and said she’d give us a minute to choose our food even though we were ready to order.
Our drinks came quite quickly, and our orders were taken (dessert at the same time) but the tray our drinks had been brought over on was left on the table along with the menu…..
The food came out rather quickly, which was fine, but I had to move the tray and menu out the way for the plates to be placed down…thinking they would take it away afterwards but they didn’t, just walked off. So we had to place it on the radiator/windowsill to be able to eat our food. The food looked good and tasted nice.
Unfortunately, what we didn’t like was that my partner’s plate was taken away as he had finished before me, and for some reason they’d decided that this meant we must be ready for dessert. I was still eating the last few mouthfuls of my main when suddenly the dessert arrived, and was put down on the table by the member of staff before I had even finished. Again, he then just walked off. We felt this was rude, and I was then sat with my plate on the table in the way, whilst trying to eat my dessert. I felt rushed to have it quite quickly after having my main, as the dessert was warm, so needed eating before they went cold (churros).
As soon as dessert was finished, the waitress appeared again with the card machine in her hand, asked if we planned to have anymore drinks (bear in mind I still had half a pint of Pepsi at this point) and when my partner replied no, she proceeded to explain the food was covered by the voucher, we needed to pay for our drinks and produced the bill. My partner made a comment saying “I don’t remember asking for the bill” but we are not sure if it was ignored or the waitress didn’t hear (due to the noise volume/music).
We felt rushed and the whole experience was around an hour, from sitting down to the moment we got up and left - not what 2 parents want when they have a child free evening!
We felt rushed and almost an inconvenience, even though no one else in the area that we were sat in was eating at the time and only 4 other tables were sat at.
Unfortunately it has put us off coming back and next time we would choose to go somewhere we felt more welcome and not so rushed.