Recently we visited BN in Tirupati:
Parking - For 2-Wheeler also hardly you will get in basement, it is totally occupied as store room, NO MAINTENANCE
Lift - BN is in 4th floor, 2 lifts are available other floors are occupied by some eye hospital obviously need to WAIT
Entrance - 2 sofa sets are available it will be occupied by delivery staff so you need to wait outside by STANDING!
Reservation - After reservation also we have waited 30min to get table. Then what is the purpose of RESERVING?
Table - You will find mostly 4 seater tables, wherever staff will allocate need to sit there, if we ask other tables staff will tell silly reasons like Cleaning so NO CHOICE
Menu - List of Food items and Cocktiles in the table with Tissues and Water bottle ready unfortunately you can’t taste all items
Barbeque - Only on Sundays and only night time on Weekdays, so BN restaurant mentioned afternoons as BigBuffet Lunch around 30 items
Cocktails - I have not tried drinks, it will be charged extra
Serving - First they serve with Starters then you need to get what you want from Buffet.
Hygiene - Only 2 sinks are available for Hand wash for all (Men, Women, Children) need to wait again and Dustbin is always full, you will not find tissues for using
Food - They starts with serving one piece of starters like chicken wings, joints, Fish fingers, Cajun potato, Panner pieces, Gobi, crispy corn but very limited quantity like 1 or 2 piece to everyone again same procedure they follow.
Soup - 2 soups are available chicken creamy soup is good and another one is some veg soup
Biryani - Rice is Good but very pieces are not tasty.
Roti/Naan - If you ask they will provide Butter Naan/Roti taste wise Good
Sweets - Always Gulab Jamun balls, Samya Payasam available but health wise we can’t eat more
Ice Creams - Only Strawberry and Vanilla will be available if luck favours both you will get, sometimes they will not fill the ice immediately once get over. We need to wait for Ice creams.
Cakes - If you celebrate B’day they will arrange 250gms cake and they wishes with claps and small music which I don’t like.
Who are not celebrating for them NO Cake
Brownie - I don’t know why they stopped Brownie from Menu that is the only thing chocolate lovers will get from BN, so SAD
Other Items - Sometimes they will serve 1 piece of Pav bhaji, 6 pieces of Pani Puri, Sprouts, Salads, Pickles, Dips, Onion slices, White rice, Noodles, Tomato Dal, Curd are the items which are totally for NUMBER purpose of Food items, which I don’t prefer to taste in Restaurants
Payment - Only good thing you can pay the bill through Mobile
Feedback - Manager will ask the feedback while eating and next day you will get call from BN team. If you provide any good things also totally waste because how many times you will give also they will not implement anything
Value for Money/Experience - My kids are disappointed because if we will go casually in any afternoon with family they will not get Barbeque, Mutton, Prawns (Only Sunday & Nights), Cake (Only occasion), Brownie & Tamato Saus (Not available), Kulfi (Only Dinner time) and Cool drinks (Extra Price)….. after paying nearly 2,000/- for 2 Adults and 2 Kids you will get normal restaurant service NOT WORTHY and losing LOT of TIME
One time we ordered home delivery Very Disappointed with Quantity.
Price - For 1 person 529/- plus 5% GST totally ₹ 555/- for kids you can save 100/-.
3 months before they are charging 503/- including GST - - In Tirupati we don’t have any big FMCG or software companies to get High salaries here average salary is around 25k based on that for 1 meal 555/- is TOO MUCH and Management need to Re-Work on Pricing, Improving service, Taste of Food items and need to include Kids favourite chocolate items in Menu. We will expect something different from other restaurants but in reality NOT happening.