(Translated by Google) I ordered the pillow and lap belt online. Fast delivery. When testing the belt, after two fastenings/unfastenings, one of the fastening "hedgehogs" partially gave way, because the seam was passed too far along the edge of the belt. I immediately contacted Soven d.o.o. via email. and they advised me to replace the product and sent me a new one within a few days. I mailed the incorrect one back to them and asked them to refund the postage (30% of the product value), as I returned the product due to a physical defect in the product. At this point, however, I experienced an unpleasant surprise - the director personally answered me arrogantly that according to their policy, they do not refund postage (I understand that this applies if, as a buyer, I withdraw from the contract for no reason and return the products) and that I should be satisfied that they even offered me a replacement, since I allegedly "destroyed" the product. ??! Perhaps some education on the topic of communicating with the public or customers would not be superfluous. (Original) Preko spleta sem naročil vzglavnik in ledvični pas. Dostava hitra. Pri preizkusu pasu je po dveh zapenjanjih/odpenjanjih delno odstopil eden od zapenjalnih "ježkov", ker je bil šiv speljan preveč po robu traku. Takoj sem preko mejla kontaktiral Soven d.o.o. in svetovali so mi zamenjavo izdelka ter mi poslali novega v roku nekaj dni. Neustreznega sem jim poslal nazaj po pošti in jih prosil za vračilo poštnine (30% vrednosti izdelka), saj sem izdelek vrnil zaradi stvarne napake na izdelku. Na tej točki pa sem doživel neprijetno presenečenje - direktor osebno mi je arogantno odgovoril, da po njihovi politiki poštnine ne vračajo (razumem sicer, da to velja v kolikor kot kupec brez razloga odstopim od pogodbe in izdelke vrnem) in da naj bom zadovoljen, da so mi sploh ponudili zamenjavo, saj naj bi jaz "uničil" izdelek. ??! Morda kakšno izobraževanje na temo komuniciranja z javnostmi oziroma kupci, ne bi bilo odveč.

(Translated by Google) Great products, quality! I have pillows and winter blankets myself and they are great. Worth buying! (Original) Super izdelki, kvalitetno! Sam imam vzglavnike in zimske odeje in so odlične. Vredno nakupa!

(Translated by Google) Friendly, professional, reliable. In short, I really recommend it. (Original) Prijazni, strokovni, zanesljivi. Na kratko, res priporočam.

(Translated by Google) Quality products, friendly staff, lots of choice👌🏽 (Original) Kakovostni produkti, prijazno osebje, veliko izbire👌🏽

(Translated by Google) Arrogant and unprofessional cleaning advice. It can be great and natural, but what about when you have to clean the thing.?..I will take it to the cleaners, the label prohibits any kind of maintenance....As a cleaner, I get the answer, if you don't know how to clean it, return it to the customer.☹please??? 👎👎👎we have had a dry cleaner for more than 50 years😆 Answer: I got a nice arrogant and unprofessional answer again. But why is such a maintenance label up? Nwm, why didn't I get an answer, but a customer who has no idea what he's buying does?😄 (Original) Arogantno in nestrokovno svetovanje glede čiščenja. Lahko je super in naravno, kaj pa ko boste morali stvar očistiti.?..Sej bom nesel v čistilnici , na etiketi prepovedano kakršnokoli vzdrževanje....Kot čistilnica dobim odgovor, če ne znate očistiti vrnite stranki.☹prosim??? 👎👎👎čistilnico imamo že več kot 50 let😆 Odgovor : lep aroganten in neprofesionalen odgovor sem spet dobila. Zakaj pa je takšna etiketa vzdrževanja gor? Nwm zakaj jaz nisem dobila odgovora, stranka ki pa nima pojma kaj kupuje pa?😄

(Translated by Google) what price... is it made of gold or sheep's wool? I must add..." director Ž" ; your answers are really advertising...everything you two have created...you will make a mess with your vehemence...it's a shame...but you are... (Original) kake cene... a je iz zlata ali iz ovčje volne Moram dodat..." direktor Ž" ; tvoji odgovori pa res delajo reklamo...vse kar sta tvoja dva ustvarila...bos ti s tvojo vehemenco zafural....škoda...no saj si...

(Translated by Google) Very happy with the purchase! I recommend it. (Original) Zelo zadovoljna z nakupom! Priporočam.