(Translated by Google) I had a very bad experience in this place, yesterday (Monday, April 14 at 12:30 noon) and they set the time and date because the attention of the worker was really what made the experience bad, we arrived at the monastery around 12:15 we entered and everything was fine, then when we went to enter the museum (which is next to the church) the glass doors did not open but there was an announcement that marked the opening and closing time (it said that closed at 2pm) the thing is that the glass doors didn't open but there was a person inside but he didn't give us information or anything, we made signs to him but he didn't, we went to go around the place to see if there was another entrance and we came back, we waited almost 20 minutes outside to see if someone would give us information (at that time I called the phone number that they have added here in Google maps and they didn't answer either) it was 1pm and some people came out and the doors opened, and We decided to enter, when we entered there was no one and we continued (in Avila there are several places with free entry and we thought that this one would be the same, since it had no advertisements or information) we entered and saw what we could to take advantage of the time (since it said it closed at 2pm) then at around 1:45pm a girl came to inform us that they were going to close and this was where the problem arose, because she accused us of "having sneaked" into the museum without paying, that we should not have entered without Let's see the entrance fee paid, we're like what??? There was no one at the entrance, but we told her that there was no problem, so when we left we paid the entrance fee (which had a cost of €4 per person and we were 2 people) ok everything stayed there until the girl started telling us that we shouldn't have sneaked in that she was there and I don't know what so many things she started to tell us and in one of those she told us that we shouldn't have entered after 1pm because the place had already closed. That's where the problem begins because we had been before, I called on the phone several times and she just said that no call had come, in the end she ended up saying that we snuck in and we kind of... if the problem with the ticket is such a problem then we are going to pay for it (because we had no problem paying for it) and she ended up saying that you couldn't pay for the ticket because they can't be sold after 1... so we never understood what the reproach was that we had to pay if she couldn't generate the ticket anyway, I don't know if she expected that We would give the money to her or... it is also important to highlight that according to her she saw us enter (we did not see her) but if she is the worker of the place because she did not tell us that we had to pay the entrance or that at 1pm the entrance was already closed (although on the outside it said that it closed at 2pm) or because she did not call us to charge us for the entrance and give us the headphones for the audio guide... in short, the situation was very bad, the attention was terrible and it is not It is in good taste that she closes the entrance door because she had left for 5 minutes when we were outside for more than 20 minutes...
(Original)
Tuve una muy mala experiencia en este lugar, el día de ayer (lunes 14 de abril a las 12:30 del medio dia) y colocó la hora y fecha porque la atención de la trabajadora fue realmente lo que hizo que la experiencia fuese mala, llegamos al monasterio sobre las 12:15 entramos y todo bien, luego cuando fuimos a ingresar al museo (que está al lado de la iglesia) las puertas de cristal no se abrian pero había un anuncio que marcaba la hora de apertura y cierre (decía que cerraba a las 2pm) el asunto es que las puertas de cristal no se abrian pero adentro había una persona pero no nos daba información ni nada, le hicimos señas pero tampoco, fuimos a dar la vuelta al lugar a ver si había otra entrada y volvimos, duramos esperando casi 20 minutos fuera a ver si alguien nos daba información (en ese tiempo llamé al número de teléfono que tienen agregado acá en Google maps y tampoco respondían) se hicieron la 1pm y salieron unas personas y las puertas se abrieron, y decidimos entrar, cuando ingresamos no había nadie y seguimos (en avila hay varios lugares con entrada gratuita y pensamos que este sería igual, puesto que no tenía ni anuncios ni información) ingresamos y vimos lo que pudimos para aprovechar el tiempo (ya que decía que cerraba a las 2pm) luego como a la 1:45pm se acerca una chica a informarnos que ya van a cerrar y aquí fue donde se forma el problema, porque nos acuso de "habernos colado" al museo sin pagar, que no debimos ingresar sin a ver pagado la entrada, nosotros nos quedamos como queeee??? No había nadie en la entrada, pero le indicamos que no había problema que saliendo pagamos la entrada (la cual tenía un costo de 4€ por persona y éramos 2 personas) ok todo quedo ahí hasta que la chica comenzó a decirnos que no debimos habernos colado que ella estaba ahí y no se que tantas cosas comenzó a decirnos y en una de esas nos dijo que nosotros no debimos ingresar después de la 1pm porque ya había cerrado el lugar. Ahí comienza el problema porque nosotros habíamos estado antes, yo llamé por teléfono varias veces y ella solo decía que no había llegado ninguna llamada, en fin termino diciendo que nos colamos y nosotros como que... si tanto es el problema de la entrada pues vamos a pagarla (porque no teníamos problema en pagarla) y resultó diciendo que no se podía pagar la entrada porque ya no se pueden vender después de la 1... entonces nunca entendimos cual era el reproche de que debíamos pagar si de igual forma no podía generar el ticket, no sé si ella esperaba que le diéramos el dinero a ella o que... también es importante resaltar que según ella nos vio ingresar (nosotros no la vimos) pero si ella es la trabajadora del lugar porque no nos aviso que debíamos pagar la entrada o que a la 1pm ya estaba cerrado el ingreso (aunque en la parte de afuera decía que cerraba a las 2pm) o porque no nos llamó para cobrarnos la entrada y darnos los audifonos para el audio guía... en fin, la situación fue muy mala, la atención fue pésima y no es de buen gusto que ella cierre la puerta de ingreso porque a según había salido 5minutos cuando nosotros duramos afuera más de 20 minutos...