The 47 best spots for afternoon tea in Dorset

Beautiful, stunning, best tea time ever! The whole place was gorgeous. I felt like stepping into a wonderland. Best part was - I had my afternoon tea next to the water and a peaceful stream with ducks and ducklings. Customer service was good too. What not to love!? Definitely highly recommended for anyone visiting Dorsett.

Interesting place to visit for a meal or just coffee and cake. Good selection of the latter and plenty of choice on the food menu. You can either sit inside or outdoors in the lovely gardens. Excellent service with very friendly and helpful staff.

Absolutely fabulous few hours here. A wonderful, friendly greeting and service, a lovely table and the honour of enjoying their High Tea at 3pm today. Every item across the 3 plates were delicious! Then had a little stroll to the wishing well and around the garden. Stunning! Parking was easy in the church car park just a few feet up the road, with the request of a tiny donation to the church. Highly recommend going for a visit! Will definitely be back when I’m next in the area.

Great service, friendly staff. Beautiful gardens in an amazing setting and lovely freshly made cakes. I ordered the bacon sandwich which oddly was served with hash browns but to be fair they were the best hash browns I've ever had. I would highly recommend.

Atmospheric and fascinating place to have lunch. Food lovely and cakes divine and good value. 100% recommended. Nice to dine amongst the exotic plants overlooking the ancient spring head and make a wish.

A stunning and unique spot. We came to the Wishing Well for our Grandmas birthday. We had a wander around the beautiful gardens and decided to sit outside. The staff were very accomodating and Wendy moved 2 of the tables together so we could sit by the well. We ordered the high tea and some items of the menu, which were all delicious and came out quickly. Overall, we had a lovely experience and would recommend it to anyone visiting Dorset.

Very nice cream tea, good service, friendly staff, nice China and surroundings.... Lovely garden with wishing well.... Parking may be an issue but church car park nearby had space for a £1 donation in the box at the entrance!

Stunning hotel. Fantastic rooms, great food. Lovely location with guided walks that are easy to follow if you want to get out. Staff couldn't be more helpful and friendly. It was my birthday and they made me feel really special. Pool area and spa was great. Will definitely be back. Fabulous.

Wow what an incredible hotel. Really enjoyed every aspect of this excellent hotel. 2 night stay and wished we had booked longer. From the moment we arrived to our departure it was a great experience. All the staff were so welcoming with a special mention for Jack and Buster. and lovely reception staff. We were so impressed with the level of professionalism and high standard of staff training. The food was excellent and we enjoyed dinner at The Acorn too. Would highly recommend this hotel...try it for yourself. We will be back. Big thank you to everyone involed.

I took my family there for lunch on Sunday. On arrival the parking was unusually confusing, on entering the staff were not very friendly, and we waited to be seated , and asked what drinks we would like. The dining room was very uncomfortable, with a million flys and wasps present. The three course meal we all had was superb. Couldn’t fault the food at all. They must have the very best of Chefs. I would not go back, because the staff were totally uncaring, apart from a young waitress

What a gem of a place. The perfect weekend away. Staff are outstanding, you really feel part of their family and they go above and beyond for you. The house and grounds are stunning and made me so proud of our gorgeous little island! Dinner was out of this world. Rooms are lovely, spa is good if not a little on the small side. Had an amazing facial. We'll be back!

It's a lovely hotel with a distinctly English charm. My room was very pleasant. However, this hotel is said to be dog friendly, whereas they are accepted almost nowhere 😣 For those who are chilly, I don't know what it's like in winter as there is no double glazing and the insulation isn't perfect. Admittedly it is an old house with authentic charm.... The value for money is not the best as this hotel is expensive and perhaps not up to the standard we expect from this type of establishment.

Beautiful garden, spa and village. The rooms need a bit of updating but gorgeous mattress and big bathroom. The food is amazing, bravo for the chef and the service knows what they are doing! Loved my wk there. Super doggy friendly also!

My daughter gifted a voucher to my wife and I as a Birthday gift for a cream tea at summer lodge. We sat down expecting a lovely treat. On being served we noticed that 2 of the scones were savoury cheese scones that are not compatible for a cream tea .We asked for them to be exchanged for normal scones.The server returned a considerable time later with 2 fresh ones that were completely inedible. Raw in the middle. Very disappointed. It was a 85 mile round trip. No offer for a refund. Very disappointed as we thought we were in for a very special treat.will not be going back any time soon.

Fabulous afternoon tea. Lovely selection of very fresh sandwiches, coronation chicken was outstanding, then the scone, served warm was an absolute delight, both jams, strawberry and blackcurrant were lovely. The chocolate cake was nice too. As for the better half's gf lacto free tea, the bread was excellent, the scone as good as mine and the coconut clotted cream lush. The waitress was lovely to, we really enjoyed our visit. Very highly recommended, especially the freshly baked scones, and intolerances catered for

Great tea tasty sandwiches delicious cakes and also do gluten free also great. Well presented and good choice of teas. 50s style decoration and lots of artifacts of the era. Pretty crockery and teapots . All makes an interesting experience. The food is all very fresh. The cafe is not very big so worth booking.

Been here 3x's and love each visit! The cakes are moist, scones fresh, sandwiches full and tea with free refills with an afternoon tea! The afternoon tea is delicious and generously huge. It's the best I've had and we visit a lot of different places. The decor is quirky and very vintage! The owners are friendly and so nice! Love this place!

Booked a table of six for my sister's birthday. The lovely lady who runs this place was amazingly helpful and she asked for dietary requirements in advance (two vegans) so she could bake up some vegan options from scratch. We had a lovely afternoon, in this adorable Tea Room 💖

Lovely place. Quality food, great service. Full on vintage too, old vinyls on a radiogram playing. Covid protocols running well. Sanitiser, tweaks to layout. Everything clean, and deep clean of tables after customers leave. The option to try lemon curd or normal preserves simple, clever and a nice new touch.

Loved this place! Vegan options available (but you have to pay 1.50£ more), very delicious scones, cakes and sandwiches with free refill tea (it's not possible to drink that much tea:)) they have no pieces twice, each cup is different

What a lovely afternoon tea we had! The food was delicious! Nothing too much trouble for the girls, always smiling and asking if we were OK and if they could do anything else for us - a real credit to you Amanda! Only thing missing was you!

Lovely, lovely little cafe, we were lucky to get a seat though, so worth calling ahead if like us you've just done a two mile walk to get there! Food was superb, garlic mushrooms were the best ever had 😊 and cream tea was easily enough for two. Lovely staff too in a beautiful location. Would highly recommend. 😊

Downhouse farm cafe is a lovely place to stop for lunch. I can thoroughly recommend the crab bap, it was fresh, tasty and the portion was huge. The summer crumble was extremely tasty. The service was friendly and welcoming, we will definitely visit again if we are passing.

Worth the walk We visited the cafe twice and went on a recommendation. It’s a little difficult to find first time if you are a city slicker, but common sense Puts you in the right direction. Cream tea with plain or fruit scones are enough for me as a lunch and I couldn’t drink all my tea on both occasions. The home made food is lovely. It’s worth a walk and as dogs are welcome, it’s an easy decision. Cosy and quaint. Cards are taken as is cash. We will return another time.

We had a delightful lunch here after walking from Seatown, en route to Eype beach. A beautiful setting and relief from the heat under the trees. The food was delicious- comforting, tasty & homemade. We had spicy veggie Dahl & a cheese & onion pasty. The service was also wonderful. :) All in all a clear highlight from our trip to west Dorset.

Tucked out of the way down a a narrow bumpy lane the Downhouse Farm Cafe can seem a bit off the beaten path but believe me it is totally worth it. An oasis of fantastic food in wonderfully peaceful surroundings. The fish pie was particularly good, honestly one of the best I have ever had, and the bubble and squeak was terrific also. Not cheap, but not crazy prices either, we spent £37 for drinks, a main course and deserts for two (and that was the priceyist stuff on the menu), so not bad. Loads of nice walks near by so well worth making a destination for a ramble, and with such good food (and real ale and cider too) it's well worth the trek! Do your self a favour, go there.

Alfresco cafe, really lovely food in a farmyard enclosed garden setting. Nice menu choice. Reasonably priced. Excellent friendly staff. Good Gluten Free options and GF Bread. Venue just off the SW Coastal Path and well worth it for a stop.

Superb little cafe from the farmhouse. Bake thier own scones, their own jams and creams. Really worth the effort walking to this place for a lunch. Reasonalble prices for the holiday area. Highly recommended. Very dog friendly with water bowls everywhere.

We just spent 1 night here, and wow what an easy break with our 15 month old son! Incredible facilities in the play barn, a great childrens menu and brilliant Bugaboo cots/highchairs/pushchairs! We didnt use the child care facilities but the activities looked great! Location wise its got amazing views but it is quite remote, with nothing walkable. I have only given 4 stars due to the service. We had to sit in the lounge as we had our dog, but we constantly had to chase for drinks orders. However, the biggest issue we had was our dinner. We ordered and the childrens food came out really quickly, which is great, but the adult food took another 45 minutes to arrive. By then we had ratty tired children who didnt want to be at a table anymore. We also then had issues with the bill, but this was quickly resolved with reception when we realised. Finally, we also ordered our son lunch before we left and after 30 minutes chased for it and it had clearly not been processed through the till, leaving to a hangry toddler! I would visit again and reccomend due to the ease with a toddler but the restaurant and lounge service really does need to be looked at!

I'm currently pregnant with my first child, so we wanted to spend a short holiday just me, husband and our dog. This was 10/10 place, looooooved everything, good area for walks, we got the afternoon tea with doggy meal and our dog loved it. The only thing o regret was not booking the pregnancy massage in advance because it was absolutely full book. But I'll be sure to book a nice treatment next time. I'm definitely saving this place for the future, they had soooo many activities for children and saw so many families having a good time. Lots of pregnant woman on the same weekend too so clearly is popular.

We’ve just had a brilliant week at Moonfleet Manor with our toddler & baby. It’s a fantastic hotel for families — really well set up for young children with a huge play barn, swimming pool, outdoor play area, cinema room and loads of games inside. There is also a nursery (The Den) but we didn’t make use of the complimentary childcare. All the staff were so friendly and welcoming. Special thanks to Karen, who was lovely and gave us great tips for exploring Weymouth, and Reece, who couldn’t have done more for us and was super helpful and knowledgeable. Our room was spacious and comfortable, with lots of storage and thoughtful touches like a nappy bin, baby changing mat & baby bath. You can also call reception any time to get hot milk for the kids, and they also clean & sterilise all bottles, which was brilliant. They have really thought of everything to help take the daily stresses away! The hotel itself is calm and relaxing, with plenty of cosy spots to sit and enjoy a coffee. We was impressed with how good the food was in the restaurant, really tasty & good menu. The location is great too, close to lots of places to visit within an hour’s drive. The only small thing we noticed was that reception could sometimes use an extra person, as there were a few times when there was no one there and you had to wait a while or go & find someone to help. They could also do with a waiter dedicated to the lounge areas. But overall, everyone was so kind and helpful that it didn’t take away from our stay at all. We had a wonderful week and would definitely recommend Moonfleet Manor to any family looking for a relaxing getaway in Dorset! We’ll be back!!

Fun and welcoming family hotel in a stunning location. Staff are wonderful, food tasty and atmosphere relaxed. Let down slightly by parts of the resort like the skittles and mini golf that look like they haven't been renovated since the 70s, probably better to not have them open at all as there's no shortage of other things to do. The pool is the main problem, a shabby setup that perhaps had a lick of paint in recent years when a bulldozer was needed! It would be an amazing location for a new indoor/outdoor pool well worth the investment

The accommodation and facilities are great. The staff are lovely and very attentive. Can’t fault it at all. For kids this is the perfect getaway. They have marshmallows round the fire, short movies for toddlers in the cinema room and an Easter egg hunt. They also have a lovely clean swimming pool with good showering facilities. The restaurant is quite overpriced roughly £35-40 each for starters and main course and that’s not including drinks. Bottles of beer are £7 and wine is £10 a glass or £45 a bottle. If you want to go somewhere to meet other families this place is great.

Service is a mixed bag. Between 5 and 1 star depending on the person. Bar and Restaurant 5 star and reception anything but helpful and friendly. shame. Summer flies are an issue not only in the food and drinks area but also in the bedroom and bathroom. Room was extremely hot on arrival. AC unit sitting there off. Could and in my opinion should have been switched on (like is was in Fowey Hall sister hotel). Unpacking with two kids in a sauna like room was less than a good start. We went for a long walk but there was no cartons of water available at reception. Glass bottle or trip to town was the solution. For these prices I expect more. This hotel was probably once a gem but is in serious need of reinvestment.

Amazing food and very helpful staff. We had to get takeawy boxes as we had to leave suddenly and everyone was very kind. Top notch food and very relaxed lounges.

Location is perfect distance to the beach and restaurants, 10 minutes walk to both. The walk back from the beach is very uphill. Parking at the hotel is £15pn but literally outside the hotel on every side is free street parking (hotel fails to tell you this). The staff are amazing, super friendly. Superior double room was a good size, however the toilet smelt of constant urine. Overall staying in the room wasn't very pleasant (specially being pregnant) because of the smell and it was still there after it was cleaned. Breakfast is average nothing great, first morning breakfast was pretty cold. Spa is ok too, what you'd expect for a 3 star. Would we go back to the hotel? Maybe if we it was cleaned properly yes otherwise no.

Amazing staff members, especially Josh! The facility was very well maintained, the rooms were spotless, and the team was always ready to help with any questions we had. The food was incredible with so many delicious options to choose from. I highly recommend this place and can’t wait to come back again!

A couple weeks ago myself and three members of my family booked and went to the spa. Staff were really friendly and kind. Facilities were okay. A bit cramped at times especially the ladies changing room, lots of waiting for changing rooms/bath rooms as well as to shower. Staff at the spa were very friendly. We had lunch there, I had the fish and chips and it was lovely, large portions and good quality food and service. The lady at the bar was absolutely lovely, before our spa session she arranged for our food to be prepared earlier as we needed to leave early.

Location was good. Room was basic and didnt really live up to the website. I stayed on a Wednesday night. There was loud entertainment on which I could unfortunately hear from my room. It went on later than expected. There is a pool and a gym and the restaurant was nice. Staff were helpful.

Stay here a few times. Always a good atmosphere. Staff are helpful and the rooms are clean and comfortable. I would recommend their newly refurbished rooms if you want air conditioned comfort in the summer. We dined in the restaurant and thought the menu was comprehensive. Food was delicious. Overall a good place to spend a holiday or just a weekend.

Staff at the hotel are wonderful We stayed in a deluxe room with king size bed , good size room with air conditioning with breakfast included. The breakfast was buffet style and could have been better. The restaurant food in our opinion was expensive for what you had and menu limited for a 7 night stay. The spa facilities were excellent. Good selection of bars, restaurants and shops (much better than Bournemouth ) in Westbourne , less than 5 minutes away on the local bus , the bus stop is 5 minutes from the hotel.

We went for a spa day, and it was amazing. All the staff we talked to were so friendly and seemed to be enjoying their jobs. Big shout out to Brett in the spa he was amazing, made sure we knew where everything was and what time our treatment was. The massage was first class, the right amount of pressure and the young lady often asked if everything was OK. The hotel that we saw was clean and very well maintained. Will be looking at going back some time soon

This was our second visit to Hotel Collingwood and we will definitely be back. It was before schools were out for the summer, but the weather was glorious and we spent lots of time on the beach, and making good use of the game room. The weather was so good, we never used the indoor heated pool, as were in the sea instead. The staff are very friendly and helpful, the breakfast is good, and the location is excellent. Huge plus that they allow dogs. Do book early, but this is the best hotel we've found in Bournemouth and will definitely return.

Parking good - though a cost of £12.50, which i thought was a bit steep. You can hear everything outside your room, and when i realised this, i was praying my child would be able to sleep through it. Because the doors and walls might as well not be there, as you can hear everything going on outside your room, every single step! In my room, there was creaky floor boards and we were always stepping on them. (Obvs). Showers were nice. Our floor wasn't properly hovered, i felt it was hovered only in certain areas as there was debris on the floor, which is extremely annoying when walking around barefoot in your room. Woke up to my daughter wiping the bottom of her foot. Pool was decent and my daughter liked the pool, though small and cozy. My major bugbear was the cups in the entire hotel, cups in our room were dirty, cups on the dining area dirty! Maybe their machine needed salt or something but would lime to know if anyone else noticed this. Had to swap cups on tables until found an actual clean one, which still needed wiping.

It was a fantastic experience! 3/4 minutes of walking distance from the beach stairs, close to the pier also. Excellent customer service, staff were lovely and always happy to help, polite, kind, extremely accommodating. Clean swimming pool, my kid enjoyed their indoor play arrangements. Very good breakfast, big shout out to all the servers and host, even though it was busy they didn't miss any of their steps of service! I am highly satisfied and for sure I will be back! However, after using the pool, I hung my t-shirt in the gent's changing room in the evening. It's my bad cause I forgot to take it back with me, asked them while checking out, couldn't find it. Can't blame them, but lost property needs to be taken care properly also.

I stayed at Hotel Collingwood in Bournemouth with my girlfriend, and honestly, it was a really solid choice for a weekend getaway. The rooms were clean and comfortable — nothing flashy, but exactly what you want when you’re just looking for a nice base near the beach. And speaking of location, you couldn’t ask for much better: about five minutes to the seafront and only ten minutes into town where all the pubs and restaurants are. Super convenient. The staff were genuinely pleasant and welcoming, which made the place feel relaxed. Breakfast was a highlight for me — I went for the avocado and poached eggs on toast, which was fresh, well done, and actually a nice way to start the day before heading out. Overall, it’s not trying to be overly fancy, but it ticks all the boxes for a comfortable, well-located hotel by the sea. Would happily stay here again.

We hosted our BU Law Society Annual Ball at Hotel Collingwood on the 29/04/2025, and the experience was excellent. Marcin and Ellie were incredibly helpful throughout the entire process, which was relieving as our society’s committee had no experience planning such a huge event. They were accommodating and acted quickly to prevent and solve any issues during the evening, meaning our event went off without a hitch. We have received positive feedback and couldn’t agree more that the venue itself was beautiful and the dinner was great. The price made it more affordable as we were catering to students. I would 100% recommend Hotel Collingwood for events such as these.

We stayed 3 nights dinner, bed & breakfast for our mini honeymoon break. Staff were all friendly and very concientious. Our room was lovely, quite a bit of noise from the road outside but that is outside the hotel's control. All our meals were very good, with the beef and pork evening meals actually being in the top 5 of any we'd ever had. The pool and jacuzzi were fabulous - small but perfect. We plan to go back each year for our anniversary as we have such happy memories of our stay.

Attended a friend's birthday party here over a weekend. Friday night bingo went down well in the bar, brunch was lovely (nice to have gluten free options which were very tasty) on the Saturday and the party in the evening was brilliant. Staff and DJ all really cheerful and service was always quick. Lovely boat ride round Poole harbour (organised independently) was a lovely touch and very lucky with the weather

1st time visit. It's a lovely restaurant in a stunning location with a captive customer base but for the price you should not be serving what looked and tasted like previously frozen chips alongside your fish. Wasn't keen on the flat scone which was a bit dry, some little improvements here and there and you will nail it!

The food was good but the service was amazing. If you want something sharp or tangy, do ask for their English mustard. My Asian pallet appreciated it so much 🤭

The cream tea was good with a delicious scone. I believe however that the menu is too expensive for cheap cafe food and one of the waitresses was quite rude.

Really rather pleasant place to visit. Super friendly staff. Small gift shop to visit as well. We had a window table for two, overlooking the sea where we had our breakfasts. Coffee wasn’t so great but the food tasty to be honest!

Very expensive for what you get. I ordered the stacker burger (£15) and received a very basic and dry beef burger. When you call it the stacker burger you expect more than a very basic burger with nothing on it besides some fried onions. The chips were basic frozen soggy variety. Maybe the other options are better, but what I got was well below all standards.

This cafe is next to the lighthouse and worthy of a stop because it is right next to the sea cliff. We tried to get inside but it was full, so we resided ourselves to the benches outside. The service was quick, the coffees ok and the crab sandwich excellent.

Beautiful haddock, chips and peas. The batter was melt-in-the-mouth, and the chips were done perfectly. Vegan and meat dishes (burgers, lasagne, etc) are also available. The waitress was pleasant and knowledgeable. She remembered a full order of food and drinks without needing to write it down, which was a nice touch. In short a stunning eatery in a must-visit location. Would recommend to anyone. Will definately go back soon. BE WARNED!! You must phone up to book, as every table was full, and there was an ever increasing queue of people turning up on an ad-hoc basis. Lunch slots are 12pm or 12:30 only as a rule, and to get a chance of a table by the window, you must choose the 12:00 slot. Bravo! 5 stars all round!!👍😋

We recently visited Blue Pool and overall, it was a lovely outing. The walk itself is beautiful, with picturesque views and peaceful surroundings that make for a very pleasant stroll. The tea rooms have been done very well — clean, charming, and a great spot to relax. There are also plenty of places to sit and enjoy a picnic, which is a real plus. The site is suitable for all ages, and children in particular will love the various opportunities to explore along the way. There are some great facts dotted around the route, adding a little educational fun to the adventure. That said, the full walk can be completed quite quickly — around 10 minutes on the short route or about 30 minutes if you take the long path — which felt a little underwhelming as adults. Naturally, if you're with children, the walk becomes more engaging and takes longer as they stop to explore and play. While we understand that the site is somewhat limited due to its geography, we did feel that the admission price was a little steep given the relatively short walking time. Still, it's a very well-kept facility and a genuinely beautiful spot to visit. In summary: a lovely, family-friendly place with stunning views and well-maintained paths, ideal for a light stroll or a picnic. Just be aware that it’s a shorter walk than you might expect, especially if visiting without children.

A lovely and tranquil place for a walk around, with gorgeous views amongst nature. The best time to visit is in a bright sunny day to get all the best colours of the water and foliage. There are dragonflies a plenty and the peacock wandering around majestically. The price is a little steep but still not too bad, the pathways could be signposted a little better or with a recommendation for how you can make a route of all the pathways in one go. Dogs are welcome if kept on leads and you can get food and drink in the Tea Room. Be careful on the road in the way out, there’s quite a few potholes!

What a fantastic place. Plenty to do for you to spend the whole day here. The views are beautiful, lots of trails to walk and explore. The children's play area is great fun. We didn't eat here but the restaurant looked great. Lots of benches around the site for picnics. Plenty of bits to occupy the kids like searching for fairies. Cute little gift shop at the entry/exit.

Took the two Granddaughters here today for the Halloween Trail and Pumpkin Carving. We all had a fabulous time looking for all the Ghosts and Ghouls that are dotted along the trail. We then sat and carved out two scary Pumpkin Heads to take home for the doorstep before having a delicious lunch in the Art Deco Tearooms. Well done The Blue Pool team on an excellent day out 👏🏻👻💀☠️

We visited The Blue Pool whilst on holiday in Devon, and looking for a walk for the pup. This is such an incredible place and well worth the visit! We followed the fairy and gnome trail round and vered off onto some of the other little paths too, and there's so much to explore. The whole area is well maintained and kept and we couldn't fault our experience. The rope bridge was a firm favourite! We also had coffee in the tea rooms (the cakes looked incredible too!) and also ice cream which was good, and even had doggy ice cream. Would highly recommend as a half day/full day out for all the family!

A magical family day at Blue Pool — spooky trails, autumn colours, and the UK’s longest rope bridge! This place never fails to amaze us and we come quite regularly. Already excited for our next visit and for Illuminate next year.

Absolutely stunning place. The colour of the pool is beautiful. Gorgeous walks, lots of benches to sit down and admire the view. My husband and daughter loved the rope bridge. So peaceful, we could only hear the birds and the breeze in the trees. The tea rooms were very welcome with a nice selection of food, cakes and drinks, all fresh and served well. Well worth a visit.

Lovely setting with attentive friendly service. Food was delicious. We ate on a Groupon Voucher which limited our options but still plenty to choose from and good portion sizes. Definitely recommend.

Had afternoon tea for 2 as a Valentines day treat. Lovely to have the savoury and the sweet although shame they've stopped the mini croque monsieur . Everything was lovely. Good price of £15 per person. Very good service. Love the atmosphere and decor too.

Excellent food, ambiance and the service was particularly good and attentive. A good range on the menu and handle covid dining with ease. Couldn't fault them.

Wow! Such an amazing afternoon tea! We used a groupon and were treated no differently. Really amazing food lovely tea and coffee. Staff were super friendly and helpful. A really relaxing afternoon just what was needed! Thank you.

A lovely afternoon tea - we had the vegetarian version which had a portobello mushroom and goats cheese croque which was tasty. Our waitress was very helpful.

Service was so so nice and that's it. Prices are not adequate to quality of food served. Burger was average and steak was not good. We were hungry after this visit. From the kitchen you can hear frustrated polish chef, complaining how bad is to work there.

I had an Afternoon tea with Croque Monsieur which was included in the price. Wow! What a pleasant surprise, the Croque Monsieurs were so tasty and the cakes were cute and very tasty too, the scone was lovely with a hint of cinnamon…. Defo recommend. I’ll be going back for sure.

A Delightful Afternoon Tea Experience We visited Frieda’s Tearoom for the first time and were thoroughly impressed. The afternoon tea was beautifully presented, with a delicious selection of sandwiches and cakes—each bite was so moreish and thoughtfully made. The tea itself was perfectly brewed and complemented the relaxed, welcoming atmosphere. Service was attentive, friendly, and made us feel right at home. If we lived closer to Bournemouth, this would easily become our go-to spot for afternoon tea and catching up with friends. Highly recommended!

I went here for an afternoon tea on Sunday, the place is tiny and lovely! The afternoon tea is rich and worth the price. I absolutely loved it! +++

The scones were honestly some of the best we've ever had — fresh, warm, and perfectly crumbly, served with delicious clotted cream and jam. Every bite was a treat. The atmosphere was cozy and charming, with a welcoming feel that made us want to stay for hours. The staff were incredibly friendly and attentive, adding to the overall experience. We will definitely be coming back. Highly recommended!

The best breakfast and chats with the loveliest lady in Bournemouth! The food was delicious, perfect coffee and amazing tea. The place has a very charming atmosphere with great music. We'll definitely come back when we visit the city again

Amazing 💕 The sandwiches were delicious, tasted very fresh. Perfect warm scones. Super soft, fluffy cakes😍 Strawberry milkshake also super delicious. It's such a pretty venue. We did just walk in but it was early, just as we were finishing up someone walked and was told there were no tables but they could get take away, some tables did have reserved on them so I'm guessing the get booked up in the afternoons. We will definitely be going back to try more of their menu. The team working were very friendly and accommodating.

I was so hungry when we arrived I completely forgot to take a picture of the breakfast before I started it. It was very oily (see the pictures attached). The bread was soaked in margarine so I ate the edges only. The baked beans were really mushy. It wasn't value for money as we spent over £40 for two oily English breakfast and coffees. I wouldn't expect to pay more than £5 each breakfast as it was such a greasy cafe breakfast instead of a high quality boutique breakfast. I would not recommend to go here.

Cosy traditional English tea room with great food and delicious breakfast options. The staff are very friendly and I would definitely recommend this cafe to anyone.

Super pretty little tea room. Lots of tasty snacks on the menu. Staff were friendly. It's a bit small inside so wheelchairs or buggies might struggle. Seats outside for when the weather is nice. They serve a very good pot of tea with real leaves.

Charming little shop serving tea, cakes and a very well considered light lunch selection. I love the option of a tea cup of soup to go with your sandwich for people who don't want to eat too much! You can, of course have a normal bowl of soup if you wish.

I booked this little tea place for me and my friends for my birthday! After reading reviews, I was a little worried that I’d made a mistake. I was wrong. Food was lovely and the staff, even though they were very busy, were very lovely and apologetic about wait times. Me and my friends had a lovely time there, and for many it was their first cream tea experience! My only complaint is that there was dust in one of our jugs, but other than that, a really enjoyable service! Thank you!

Lovely little tea shop. I got the cream tea and hot chocolate here and they are amazing. The decoration is cute with floral vibe. Will come again for the fruit scones and hot chocolate!

I visited this place because my mum's name was Dot and she loved cream teas, and I'm so glad I did the scones was lovely and fluffy and warm, the pot of tea was nice too, all the cakes looked lovely and the staff was very welcoming and polite

Sorry, we won't come back again. We waited 20 minutes for 3 cups of tea. It was so loud that a conversation was not possible.nthe peppermint tea tased like hot water. The Earl Grey was ok. For this service way to expensive.

Delicious takeaway afternoon tea during lockdown. Can’t wait to go back to eat in the shop which I believe is having a makeover.

I had booked a table for lunch for my wife’s birthday last Saturday and we enjoyed an excellent meal in the Garden Room. Christian made sure the occasion was memorable and Stephan the Chef ensured that each course was at its best. We have been coming to this hotel at varying times over the past 40 years and have thoroughly enjoyed the experience each time. The setting is delightful and very restful being on the banks of the River Frome.

Lovely quiet room, (Brownsea). Amazingly large and well kept gardens, excellent car parking, lovely spacious dining room with great view of the River Frome. Lots of public spaces and a cosy lounge. Well stocked bar. Dinner very good with a sensibly mixed choice of menu. Wine list extensive, but a few were missing, and a lot were very expensive. Breakfast had a wide choice, but the content was disappointing, and felt cheap.Overall a pleasant experience.

What a weekend! A simply fantastic stay at The Priory Wareham. From check in to check out and everything between was just perfection. As soon as we stepped onto the grounds I just felt calmer. It is such a peaceful location and we stayed in the Swan Room which I highly, highly recommend as you have your own terrace on the bank of the river - stunning! We had cocktails in the bar which came with some beautiful little canapes and then the most unbelievable 3 course dinner. If the weather had been a little better we would have borrowed a paddle board and gone out on the river but will save that for next time. The staff were so friendly, the room was just perfect and the Jacuzzi bath was such a luxury! We only stayed for 24 hours but it felt like so much longer and was just the reset we needed. Thank you to The Priory for the most perfect birthday stay.

I just had the most amazing stay at Priory Wareham! The location couldn't be better, right in the heart of the enchanting town of Wareham, making it the ultimate base for exploring the breathtaking beauty of Dorset. The building itself is steeped in history. Some parts date all the way back to the 16th century, brimming with character and charm! The service was absolutely delightful, and let me tell you, the breakfast was a true highlight. So delicious! I can’t recommend this place highly enough!

We have been staying at The Priory each year since 2018.. From the moment you check in the peaceful air greets you. The staff are invariably friendly and helpful. Nothing is too much trouble for staff. The food is always excellent, and with enough variety on the menu to keep you happy for at least four days, without repeating a meal. We hope to repeat our experience for many years to come.

A lovely old building with well maintained gardens on the side of the river. The staff were all very helpful and friendly and the room clean ,comfortable with a view over the gardens to the river. The evening meal was good and breakfast very good. Will definitely return.

The building and scenery are beautiful. We went for our anniversary and really enjoyed the evening. The food was delicious, I'm definitely going back!

We visited as part of a coach group. The staff were great, rooms quite perfect. Breakfast and dinner were included. Breakfast was great. Evening meals a bit reminiscent of school with limited choice. Rapid and very friendly service.

We had a fantastic stay at the Norfolk Royale Hotel in Bournemouth! From the moment we arrived, we were warmly welcomed by Germana and Levi, who were incredibly friendly and helpful throughout our stay. A special thank you to Germana, who went above and beyond to make my birthday truly memorable by surprising me with a handwritten card and a cake—it was such a thoughtful gesture and meant so much! The location of the hotel was perfect—right in the heart of Bournemouth, just a short walk from the beach, shops, and all the main attractions. We also really enjoyed the swimming pool, which was clean and relaxing, and the breakfast each morning was absolutely lovely with plenty of delicious options to choose from. Overall, we had a wonderful experience and would happily stay here again. A big thank you to Germana and Levi for making our visit extra special!

Recently stayed at the norfolk royale hotel. 100% all round for customer service from every member of staff.a very homely hotel with relaxing atmosphere especially the lounge areas. To sum it up one of the best hotels we have stayed in especially our room number 314.well done every one.chas and irene

Needed a room in Bournemouth after a late night flight and didnt fancy the drive home in the middle of the night. Room was clean and tidy and although we didnt really use the facilities the pool and jacuzzi looked good. The staff were really helpful and the breakfast was good. The head waiter/ manager sorry i didnt catch his name was super friendly.

We have just come back from a 5 day Alfa Travel stay at the Norfolk Royale Hotel. The staff are first class and make you feel very welcome. Rooms were stocked up daily with tea, coffee, hot chocolate, and biscuits. Cleaned regular and fresh towels. Special mention to the hard working table staff inperticular Lovepreet, who was lovely. The hotel has an indoor pool and jacuzzi, you have to book at reception but I highly recommend taking the opportunity to have a dip. Big thanks for a lovely stay and look forward to returning.

The hotel is at a very convenient location in the town centre, across the street from the Bournemouth Echo building. The room was comfortable, clean and everything was up to a good standard. The hotel itself is in a charming, historic building and the staff were friendly and helpful.

Hotel location: not far from the town centre, and approximately half a kilometre from the beach, only one road to cross if you go through the park. Just a word of warning, Bournemouth is hilly, the hotel is midway up one, you can avoid the steep hill by using the side streets that will take you to the main high street (which is broken into two sections with the gardens passing in the middle), McDonald's and Greggs (with a large seating area) are all both on the near side of the high street, Primark has a Costa Coffee upstairs on the other side of the high street. There is a Tesco Express at the bottom of the hill around the corner to the right (approximately 300m from the hotel). Don't bother walking up the hill when leaving the hotel, it's just offices. Room: 212 second floor, courtyard view, good sized room, ample storage space, fridge handy for storing bottled drinks and keeping small items cool like chocolate bars. I found the mattress caused cramping in my legs and feet even when well hydrated. Room 212 is next to the left which sounds like a roller coaster's chain lift (got woken up at 4am by someone using it). On the plus side, hot chocolate, tea and coffee available in the rooms, with biscuits, all topped up daily, I really love having a hot chocolate, so I made sure that I used up my daily allocation (I did take one down to dinner and ordered a pot of hot water to make one during my meals, staff were happy to do this). Bathroom is adequate in size, shower was good, though it appeared the previous guests had flooded it as the carpet outside the bathroom was wet upon arrival, we reported this to reception and they came to look at it straight away, the hotel was fully booked so we couldn't move rooms, we weren't that bothered by that, but the maintenance team did sort the problem and deep cleaned the carpet the next day. Meals: Breakfast: good selection of cereals, fruit salad (slightly different each day), toast making facilities and juices. The Breakfast menu had more options than other hotels in the group, more fixed options like traditional full English, double full English, sausages/bacon sandwiches, etc. Evening meals were really good quality, portion sizes were generally good, starters were sometimes on the small side. This is what meals I had: Sunday: Roast Beef, apple crumble with custard Monday: Melon, Spaghetti Bolognese (special), Bakewell Tart with custard Tuesday: Welsh Rarebit, Cottage Pie, Chocolate brownie with clotted cream Wednesday: Roast Chicken with red wine & shallot gravy, served with mashed potatoes and roasted root vegetables. Jam Roly Poly Thursday: Roast Pork with stuffing, apple sauce, roast potatoes, cabbage, carrots. Apple Pie with custard. Friday: meatballs in tomato sauce, steak pie and chips with peas, bread and butter pudding with custard. Staff: can't fault them, they all worked hard and tried their best to fulfil requests. Entertainment: evening bingo with Dom (coach driver, if you're on an Alfa tour and get Dom you're in for a treat) was fantastic, the artists after the bingo were all really good. Drinks were not too expensive, decent range available. WiFi: usually at LeisurePlex hotels the WiFi is hit and miss, but it was excellent, apart from in the entertainment room where is was patchy. Pool: used it once, was planning on using it a second time but didn't have time, the pool is small, but it is heated and there are decent changing rooms with showers with shampoo/shower gel, toilet and lockers (new £1 coins). Book a time slot at reception, and they'll give you a towel to use.

Hotel is set in a beautiful garden which is situated on a clifftop overlooking Bournemouth beach. The rooms are clean, spacious and reasonably comfortable, although the double bed is actually two beds pushed together, so I have taken a star off for that. Reception staff were friendly, welcoming and helpful. Breakfast is not included and is quite expensive at £17.50 per person. There is a good choice on the menu including Full English, smoked haddock with poached egg and kippers. On the negative side, although we were told we did not need to book, the staff seemed flustered when we arrived and there was only one table that could accommodate a group of 4 guests. We were asked repeatedly our names and which rooms we were in by 3 different staff, the service was very slow and the dining experience was not as relaxing as it could have been. The portion size was adequate. The hotel has a bar, the prices were quite high, but you could choose to sit inside or out on the pretty terrace which had a spectacular view out over the sea. There was a function on our 2nd and one of our group was subjected to a lot of noise from the disco below their room. Our Seaview room was quiet after midnight but there was quite a bit of noise from the terrace bar before that and also very early in the morning due to staff activity. On the whole we had a good stay and I would recommend the hotel.

The quality of our stay was undermined by the outdated decor, soft beds, and tired furnishings within the assigned room. This outcome was unexpected, particularly in light of the room rate and the hotel’s self-assessed star rating. In contrast, the public areas of the hotel were well-appointed and aesthetically pleasing, and the staff exhibited a commendable level of politeness and helpfulness. Additionally, the gardens, which provided a pleasant view of the sea, were well-maintained and provided a restful area for reading and conversation etc. Although breakfast was not included in the room rate, it presented a good selection of food accompanied by very good service.

We have stayed at the Miramar hotel several times before and enjoyed our experience every time. This time was no exception to that theme, but just wanted to thank the staff and hotel management for the way they sorted out an issue we had with the shower in our room. We informed reception of the issue, and were promptly moved to another room with an upgrade! This was excellent customer care and we will certainly be returning. Once again many thanks.

A big thank you to the wonderful staff who helped my father last weekend, when he unexpectedly had some poor health. They kindly organised a quiet place where he could have a rest and recover and were very supportive to make sure everything was ok. Fortunately, my father quickly felt better, assisted by the kindness and support of the staff. We will certainly be going back, knowing that we will be very well taken care of. Thanks, Simon

Had a two night break at the Hotel Mirimar where we had a delightful spotlessly clean room. The food was excellent and the staff extremely pleasant and helpful. The view from the hotel is lovely and we look forward to returning.

First let's get the Good out of the way - this should be very quick. 1. The location: good beach location, close to the Bournemouth Pier and the Museum. 2. Public areas: nice front yard and parking included. Now to the reality: 1. I should have read the review from another reviewer about the shoddy and almost pathetic state of the room we were assigned. Outdated decor, smelled like mould and was so stuffy that a staff member didn't want to spend too much time in there. Walking in immediately you're hit with a smell that was described by a staff member of the hotel itself as "old". For the price of the room, this was unacceptable. On bringing this up to the front desk we were offered a fan... And that they were full and no rooms available so come back tomorrow and we can move you before people check-in. OK, fair enough, it seemed they were trying to help. A crazy thing was even after we asked for air freshener for that night, they couldn't help us since it was locked in the room cleaning closet (thank god I didn't need extra toilet paper). Fast forward to the next day after an evening in a smelly room where we woke up to the smell - you don't get used to it. We go to the reception and are met by a new receptionist who tells us sorry we are fully booked and can't help you. And even after telling them what we were told the previous day about moving rooms before people checked in, we were told sorry but other rooms were somehow specifically requested so all they could give us was one tiny room half the size of our current room. After looking at it, there was no smell, great. But we could only get the room after it was cleaned, inspected, given the thumbs up by the crew and then the cleaning manager (ironic... where were all these checks when they OK'd our room), so earliest would be 4 hours from that time and we needed to pack up to prepare everything. We decided to just stay as this was all really frustrating, we were told one thing and it felt like we were just being fobbed off for the next person to pick up, so since it was one more evening and we were headed out to try and get the smell off of our clothes. The receptionist then called the house-keeping to tell them to "sort out the smell", which as I told him, did nothing. But at least now the cleaning cupboard was open and we got that super useful can of air freshener that fixed everything... not. Smelly room drama, and super creaky floorboards (sorry to those staying in the floor below) aside, the hotel looks nice from the back. Can't wait to be back to Bournemouth, but safe to say we won't be walking past this hotel with fond memories (except the one we had finally driving off). And to the Owner or whomever that might comment on this to say they did everything and were fully booked - no you didn't (you offered a fan and a day later an air freshener) and I'm shocked to think how an establishment like this could be fully booked if this is how you treat your guests.

Lovely hotel, room comfortable, food at breakfast and evening meal excellent, staff helpful and friendly. This is the second time I've stayed here and if in the area again, I would definitely return

The staff, and the food were outstanding, you could not fault atall. But the room was a disappointment, it was way to hot, it needed Aircon in there or better fans so felt very uncomfortable, plus the bed could not sleep in due to terrible pillows and mattress felt you were sliding of it. Being I had mobility issues, they had a lift but a very small lift that I asked if I could take in my mobility scooter, said it was fine, but the tightness of it and the corridors it was no good, so myself as I could not walk far had to use the stairs in the front of the hotel which was a nightmare for me to get down and up, the lift was the other side of the hotel to our room so could not make the lift walking. Overall disappointed in that side of our stay, but location staff and food was very good. But would not stay here again unfortunately due to them issues.

Close walk to town centre and beach. The hotel itself is lovely. We went to celebrate my partners birthday, I mentioned it when I booked the room. When we arrived, there was a lovely edible gift awaiting him. Nice little touch. The woman on arrival and check-out looked after us well. Nice 24-hour bar. The only issue was that the lights in the hallway were on all the time. So when it came to sleep, the light peeked through the door. I think next time it would be better if the lights were automatic.

Over the years we have been here many times as a supplier. Proving a Photo Booth to this lovely hotel is never an issue. The staff are always so friendly, the venue clean and fresh. Its a great place for a wedding or party and just a stones throw from the beach. Highly recommended.

Given The Green House announce themselves as a place very focused on sustainability, I was very disappointed to see that the food options didn't follow that criteria. There were just a few vegan options, but the majority of the items all involved animal-derived ingredients. I didn't expect them to be fully vegan, however I expected to see at least a bit more of a push to focus on vegetables given it's way more sustainable. Even the cookies in the room contained butter in it. The staff was very friendly though. I appreciate that. The room was very clean and the bed was comfortable. The shower wasn't great. The shower head kept on falling from the hook, but this was a minor issue.

Stayed here recently through Secret escapes March 2025. Double room was very clean and modern very impressed. Dinner from the Bistro menu was poor - my other half couldn’t even eat the chicken schnitzel and the pork neck was cold. Breakfast was good.

On the whole ok. But, waiting 30 mins for breakfast when the restaurant is less than half full, ine piece of toast that's lightly singed, but not toasted, 'toast', coffee that's like dishwater & brown sauce served by the waitress, by the teaspoon just shouldn't happen. Then on leaving, the cleaner telling me that I cant take the water (that was by the bed side) & it's £9 a bottle was the limit. & they have the nerve to call it 'House Water'! Be better, youre not saving money here, you're sinple telling me that I should have booked in the hotel down the road.

HORRIBLE CUSTOMER SERVICE, LOUD, AND THEY SCAM YOU. I went to this hotel to get engaged to my partner after finding a package deal online listed for a 4 course meal, champagne, and a nice room for a fixed rate. On the main website. When I tried to book this I was told that promotion didn’t exist. They tried to make up for it with a bottle of cheap Prosecco and some restaurant credit for very mediocre food and the most pathetic excuse for a cheese plate I’ve ever seen. We then went to sleep only to be woken by the housekeeping staff at 0745 am banging around our room for 30 min until I had to call the front desk and stop this. I then reported my concerns and as someone that’s not from the uk I said I wouldn’t be staying with them again and would like some compensation. I was then lied to about the process of this and fed a story about this needing to be investigated by the owner in another city. Turns out they have a manager who can make these decisions and eventually she did reach out. To offer a meager 10% on future stays. I’m not from here that’s not how you rectify a mistake after ruining someone’s sleep at your HOTEL. An establishment literally for sleeping. Go to the Marriott it’s way cheaper nicer and a higher level of service.

Just Wanted To Say Thank You For Your Excellent Service, Ordered Afternoon Tea For My Dad's 85th Birthday Yesterday,, And He Said Everything Was Delicious As Usual, As I Have Ordered Before, Next Time I Stay In Bournemouth Going To Have To Have To Get One Delivered For Myself, So Once Again Thank You Merry Christmas To You All.

We had a tea delivered yesterday for my birthday. It was delicious. I would thoroughly recommend this as a special present for someone, delivered with a smile too.

Reliable service, punctual delivery and, most importantly, delicious cakes, brownies, scones and other sweet treats. I've ordered the afternoon tea for a friend and a birthday selection box for my husband and it came beautifully wrapped. I'd highly recommend Cakey Love, especially if you want to surprise a loved one. The website is easy to navigate too, which makes it oh so tempting to order more!

We were visiting our sister in Bournemouth and fancied spoiling ourselves - a spur of the moment decision! I phoned you at 1pm and by three o’clock you had delivered the best afternoon tea we have ever had ! The sandwiches were delicious- all with a little extra something, and as for the scones and cakes- they were amazing and definitely no scrimping on the jam and double cream ! Many thanks and you will now be an integral part of our visits to Bournemouth in the future.

Excellent cream scones and delicious sandwiches. There was two boxes of sandwiches and plenty of cream for the fresh scones. Aso I had a sparkling drink and teabag. We can't wait for Father's day(hint) best mums day gift!..xx

My mum was overjoyed with her afternoon tea for her birthday! Said the food was amazing and the delivery driver was so polite! Thank you so much Cakey Love for continuing to bring joy during lockdown. ❤

What a delightful treat! Easy ordering service and packaged in fully recyclable pacakaging. This was our first order but it won't be our last. The buisciuts and cakes were so tasty, light and beautifully crafted. Made with love ❤️

We were a party of 4 with our dogs, we were made to feel very welcome from the minute we arrived until we left. Rooms were very light and airy, shower brilliant and bed was extremely comfortable. We had a 3 bedroom suite and it was lovely, we all enjoyed watching the swans and ducks on the river. We are already booked in to return. Thanks to all the staff.

Another visit to this lovely hotel overlooking the river where we enjoyed watching the rowers, paddle boarders, dragon boat and dogs enjoying a swim. Great bar with plenty of choice. Restaurant food was delicious and staff were friendly and apologetic when service was delayed. The room was clean and bright with fantastic views and house keeping were wonderful and always cheerful. We had a day in the spa and can seriously recommend the facial and Swedish massage. The pool was lovely and warm, there was a secluded and sheltered outdoor sunbathing area. Second time visiting though that I have had to highlight an item that was missed off our bill. Hope to be rewarded for my honesty when I return next time!

This is the first time we have stayed at the hotel previous years we have always stayed at The Harbour Hotel in Mudeford, never again this place is beautiful, we can’t fault one single thing. The rooms overlooks the river with floor to ceiling windows. perfect for gazing out watching the activities on the River Stout Everything is spotless, bathroom was beautiful, shower power just right. Food was excellent we had lunch on the waterfront then dinner in the main dining room. Food was delicious. Breakfast this morning was exceptional, the poached haddock with poached eggs was cooked perfectly. We will definitely be back

We have stayed in this beautiful hotel many times and enjoyed it every time, the staff are all so friendly and the location is second to none. We had a lovely suite. The only fault was the bed in the double bedroom which had a hard metal edge and we found quite difficult to manage. The beautiful shower room was very large but had no hand rails and so housekeeping very kindly came up and fixed some for us, which did the trick. We love this hotel which makes all the other’s inferior. THANK YOU

Lovely hotel in a perfect location overlooking the river , great outdoor terrace we enjoyed sitting under the palm trees 🌴 in the shade watching the activity of the rowers, paddle boarders and fancy yachts. Great bar plenty of choice and enjoyable cocktails. Restaurant food was delicious, service was slow but staff were friendly and apologetic. The room was clean and bright with fantastic views and house keeping were wonderful always cheerful. The spa pool was on the small size but it was a good idea to limit numbers to compensate and the water was lovely and warm which I loved. Hope to come back !

Amazing break at this fabulous hotel. Room was well appointed with lovely views over the river. Staff in all departments were kind, thoughtful, helpful, polite and went way above what was expected of them. Thank you Josh for dealing with mu husband's allergy to vinegar!! Food was delicious with excellent choices. Highly recommend this hotel and hoping to return in September

Stayed 16-20th September. I cannot fault this lovely hotel, its exceptional staff or facilities. Our room was stunning. Wonderful food and service and the location is perfection, nestled on the banks of the River Stour. We had a wonderful time.

Pastie was delicious … lovely filling + pastry soft & tasty. “Cream tea” comprised open scone with cream (first) & choice of raspberry or strawberry jam on top … but doesn’t include tea!! 🤔 … isn’t that called “scone with cream & jam” ? 😋 Lovely sitting by village green there if weather if fine. Several 30 min parking spots opposite.

Popped in after a long walk on the coast and a cold swim at chapmans pool. Got amazing takeaway coffee and managed to get the last sausage roll! Highly recommend

A beautiful little hidden tea room offering a range of luxury delicacies. I tried the goats cheese and squash and it was really tasty. The scones and muffins looked great too. Say hello to Foxy the dog too who will keep you company.

Superb sausage roll I bought earlier today, delicious! Lovely little shop with friendly staff. We will be back!

The food hear is fantastic and the there's a really friendly atmosphere. In addition they sell some local delicacy's sutch as fruit preserves and local honey, You can have lunch by the pond and in one of the prettiest villages I've been to.

Wonderful take away Italian coffee. The cakes and other delights are delicious, well worth a visit if you are in the area, check out opening times to make sure you don’t miss out.

They are for sale. I hope someone buys them who will provide equally delicious food with ethical ingredients.

I wanted it to be great, I really did. An independent quirky cafe with a great view out to the beach and the sea. It wasn’t bad, just it wasn’t good either. The service was a bit awkward, rushed, and lacking a warm welcome. Might be being a bit harsh. Maybe. We ordered coffee and a tea. It took a while to arrive. We ordered an omelette and also poached eggs on toast. Again, took a while to come. Plus, I’d eaten half/most of mine by the time the other plate had arrived. My omelette tasted cheap and was luke warm. Looked rather sad on the plate. Not difficult dishes to make and to not have them at the same time was annoying. I got the impression of a cafe where they were struggling to make money and tired of it all. Of course, I could be very wrong. That was my impression. With so much choice of cafes in the immediate area, I’d not go back. *** Updated 26-04-25 Based on the Reply from the Cafe *** I have downgraded the stars because I believe the rating is based on the whole experience, including how a business deals with a review. Overall, I found your reply below disingenuous, possibly sarcastic, and bitter. I could have said, '...eggs were cooked to perfection with lovely runny yolks.' but they were not. The eggs did have runny yolks but that is hardly an unexpected feat of cooking. The eggs were ok. Nothing more and nothing less. After all, we are only discussing cooking poached eggs. I didn't take pictures of those, you are correct, because they were ok. Hardly, something to raise by you. By telling me that my omelette was hot doesn't make it so. It was not hot. It was lukewarm. As the customer, and as the one receiving and eating the dish, my opinion is important. It doesn't work that you tell me it was hot and it was. It was not. Fact. 'Lots of people are happy'. Yes, agreed. Plus, 11 reviews in the last 12 months are 1-star, 5 are 2-star and there are 3-star reviews also. Largely, all saying the same thing about late food, poor quality food, and poor service. Your reply is not the way to reply to poor reviews, by telling customers that they are wrong, and with an attitude that comes across so bitter. I have written over 400 reviews, and as my bio says, I use this platform to support restaurants, cafes, and businesses, particularly independents, which is why over 80% of my reviews are 5-star. I only give a poor review when it is justified. This was. Checkout my Rockfish, Oliveto, Lobster Pot, or The View reviews, and many others, from our holiday in Weymouth, as they deserved their 5-star reviews. This was my only 1-star review from reviewing +10 venues whilst we were on holiday in Weymouth. Having looked at the other cafes in the area with a similar number of reviews, I can see why every other cafe has a higher rating. Your rating is 4.4 overall, whereas all the other cafes average about 4.7. This is a clue and should be taken note of. The customers are telling you but you are not listening. We will absolutely not be returning.

This cafe is sited totally perfectly so you can see the beach and are also near to the shops and bus stops. It's beautiful and homely inside. I popped in at 4pm and ordered a latte and toasted teacakes, which were promptly bought to me at my table. Staff are friendly and helpful, the drink and teacake were lovely and the cafe is clean and was quiet while I was there. Good value for money and a nice place to rest and refuel!

the staff were so pretty and nice, the food was DELICIOUS like i cannot get over how amazing the salmon salad was. genuinely considering moving to weymouth just so this can become my regular cafe spot. also they gave us free drinks because the food took a little longer than expected - but only because it was so busy full of satisfied customers!

We visited this beautiful cafe for breakfast as we are so glad we did. We were a party of 7, nothing was too much trouble. We had a lovely view from our table to the beach. The food was outstanding, presented really well and lovely and hot. Absolutely delicious. The staff were very friendly, helpful and couldn't do enough for us. Would highly recommend. Looking forward to returning on our next visit to Weymouth.

We have been going to the cafe for a number of years as we cannot fault the food, which again was lovely. The cafe itself though is in a very poor state though and is in need of some thorough work. The outside is poor and with rotten wood doesn’t aid the appearance of a welcoming cafe, inside is just as bad. There is a need for new furniture and a repaint too. It’s looking very tired which is such a shame for a cafe with excellent food.

It’s a pretty little place with traditional touches. Lots of seating both downstairs and upstairs. With big bay windows there are gorgeous views over the beach. The afternoon tea must be booked 24 hours in advance! The cream team is delicious and quite a big portion too. They have a selection of different cakes at any one time so dessert is always in the menu. Friendly staff - highly recommended.

Lovely family run cafe, dog friendly, had egg,sausage and bacon in brioche bun, excellent, I don't mind waiting for fresh cooked food, sea view. Menu a little limited but suited my husband and I,

Served by Ella today. Lovely girl. So pleasant and helpful. All the staff are great here and very attentive .Beth is a hard working manager too. Lovely home cooked cakes, scones and meals. Lovely outside space and beautiful gardens.

There was a good variety of choice, from sandwiches and snacks to full meals. Before 11 there was a breakfast menu. The full meals were about £10-15 and the choice myself and my mother made were very nice. I had a veggie quiche (best quiche I think I've ever had), that came with salad, potatoes and a generous portion of very nice coleslaw, and my Mum had egg and chips. Both were, like I said, very generous portion sizes. My sister had a sandwich that was about as well filled as I think I'd ever seen. I'm very glad we sat down and had a proper meal. I left feeling very satisfied. Good, friendly service too.

Very tasty home made food coupled with excellent selection of drinks and delicious coffee. Throughly recommend.

Lovely food.. Fantastic gardens ..at a good price Dogs welcome...which is always good

A wonderful charming and welcoming entrance to the beautiful Compton Acres Gardens. The café and tea rooms are cute, open and casual eat in bakery that serves hot and cold food. Selection of dishes are simple such as soups, fish and chips, quiche and salad and sandwiches. They have an enormous selection of cakes and drinks. They also sell made to order cakes from the selection they sell and extremely reasonable prices. We ordered a signature caramel & raspberry 9" cake for £35 with custom message on. Lovely for impromptu treat.

Family visit including kids aged 4, 10 and 12. Only visited the gardens. We all loved it! Took us about 2 to 2.5hrs, but we did stop for a packed lunch and quite a few stops for photos. Lot of shade in the gardens, which was very welcome as it was a hot sunny day. I liked that it wasn't packed full of people. There was a free find the clues type trail for kids too, where they get a little chocolate at the end - that was a nice touch. Fair price as well for tickets. Looks like visitors are probbly more from an older age category, but I think it is definitely suitable for families with kids.

Jade was very efficient, helpful and kind, she was patient with all customers ordering although it was a very busy day, in fact all staff were very efficient and friendly. There were plenty of options on the menu, can be very busy outside and in but the staff were excellent in accommodating us (5 in total) Highly recommend to all

We had a fantastic stay at The Connacht. The location is ideal, just a short walk to the beach and the vibrant nightlife. On-site parking was a bonus, and the spa facilities were excellent. The staff were incredibly friendly and went out of their way to make my friend’s birthday feel special. Thank you Tomas for your hospitality! The hotel itself looks stunning after the refurbishment, especially the dining area. While the rooms could use a little updating, it didn’t take away from the overall experience. We’d happily stay again next time we’re in Bournemouth. Thank you to the entire team for a memorable stay!

Before we arrived we were informed that the resteraunt would be closed Monday and Tuesday. So we booked the resteraunt for 7:15. I ordered a chicken berger. It took an hour and the waiter apologised for the delay even though they were not busy. When it arrived I found the chicken brest to be the smallest I'd very seen. Told the waiter who said he'd Inform the kitchen. The following evening we went into the town for dinner. Couldn't help but notice the resteraunt was totally empty the following evening. So it wasn't just us who were disappointed.

It's fine but a bit shabby, and the wifi was flaky. Staff were great thought! My room was pretty noisy but clean, although I wish they hadn't provided the bare minimum of towels (and no face towels at all).

I wouldn’t say it was worth the money. It wasn’t a warm welcome by the receptionist, our room wasn’t ready and the beds are very hard! We stayed in the tulip suite, terrible nights sleep. However it’s in a good location, walking distance to everything that’s around. Very close to the beach and about a 10 minute walk to the centre.

My daughter gave me a gift voucher for tea at the Connaught Hotel in Bournemouth. Initially I thought parking would be a problem, but noticed there was additional parking adjacent to the main building's parking area. The service was welcoming & friendly & the table was close to an exit to a pretty, sheltered patio area. Most people were on Bournemouth beach, so I enjoyed being in a cooler, relaxed environment on what would have been an uncomfortably hot day. The "tea for one" consisted of two scones of my choice, a couple of sandwich fingers & a selection of tasty savoury & sweet treats. I particularly enjoyed the small cheese scone with cream cheese & chutney & fruit scone with Rasberry jam & clotted cream! These were served warm, just the way I like them! The pot of tea, rather than coffee, was also my choice. I left the hotel carrying my little box with the few miniature cakes to take home. This gift voucher was a great idea!

Great Staff The Manager had a fantastic excellent attitude. Pool Gym Sauna. Steam Room absolutely 5 star the swimming pool is absolutely fantastic. Our two rooms were fantastic Room maids do a fantastic Job. The staff in the breakfast area were very nice especially the asian lady with the glasses. She was so polite. Reception staff on arrival and throughout the 2 night stay were excellent. The parking was great and one less stress.

Location was good. Service was mixed. Generally overpriced in our opinion. The rooms are very dated. One of our rooms had a mouldy shower curtain and the other had a sewage smell when the sink was used. Front desk seemed constantly understaffed. Buffet breakfast was £17.50 a head and anything from the kitchen was over £20 per dish. If you stay id recommend going to Olive cafe down the road for breakfast as the same food is half the price. A lager was over £7. Charged £10 a day to use the car park. On a positive note the pool area was clean and seemed relatively new. Location is very good with the sea front only a short walk away. But overall it's not worth the price and wouldn't use again.

The Hermitage Hotel has excellent location, 5 minutes to a lovely sandy beach. Local to centre. The staff at Hermitage very helpful and kind and nice bar. I didn't try breakfast or food at hotel. The room I had was sea view and very nice. Downside, when flushing toilet there was heck of a noise for 5 minutes and this seemed to be the same for others, then the floor in the room was very creaky. The bed was fresh, clean and comfortable and overall I will go back there as found the hotel very relaxing and clean.

Stayed at The Hermitage hotel for 7 nights a twin room with sea views. Room was lovely with great views of the sea & clean with modern bathroom. Was able to walk everywhere so fantastic location to shops & beach 🏖️. We were very disappointed with the reception staff on 22/7/25 after travelling from Birmingham with family & pet dog we expected at least friendly staff on reception, the guy never smiled & talked to us like he was just going thru the motions. Same cold reception from a girl next day also. The only staff who gave us exceptional service was the bar /restaurant staff especially Olly who not only provided great service with a smile but also made a fuss of the dog.

Only slight issue with room was the shower head didn't quite fit in it's holder. But staff were all lovely and amazing. Service was great, breakfast good too. Location is ideal, on the beach entrance and central to all places of interest. Lovely stay.

We went for Sunday lunch on a Travelzoo deal. It was nice to be in a cool place on a hot day. Service was OK but not fantastic given it wasn't very busy. The roast lunch was lovely. The starter and dessert were fine but very 'hotel' as was the ambiance. Great location near the beach but all you can see is the carpark and flyover which is a shame. Very good value though. And if you're on the manically crowded beach and fancy a haven for lunch try here!

We went there for a family afternoon tea on a sunny Sunday afternoon, and enjoyed the lovely food and quiet atmosphere. The location is nice as well, very close to the Beach and Town Centre, yet not too crowded.

Bed was comfortable, room was clean but a bit short on worktop space and enclosed drawers. Food was very good, service a little over stretched. Location is excellent, directly opposite the pier and bus stops in both directions. Main drawback is there is only one small lift and at the time of my stay the stairs were out of bounds due to redecoration taking place.

So, the good part is the location. Great central and good parking. Unfortunately this is the only good part. We paid and booked a room with a sea view. Let's just say it was seawards facing. Definitely not a sea view. Its was not even a partial sea-view. In fact we could see more of the roof top and trees. The room. The shower was repaired with silver gaffer tape. Around the base of the shower door was filthy, cracked bathroom tiles, the wardrobe were battered and had had some repair wood work down both sides that was bare timber. The windows were filthy, ceiling lights bodged with filler, the TV did not work as it had an internal Ariel wire from the rear of the tv up to the top of the wardrobe. The bed, was two singles pushed together. However both mattresses were like two speed-bumps and did not have a topper over them to make a proper bed. So uncomfortable. Surely this is not the norm. We did complain about the mis selling of the sea view and they refunded the supplement. Breakfast. It was that good i gave mine to my dog and my wife decided upon toast. Probably the worst I have had in the UK. Now me and my wife were only booked in this place for one night. If it had been more I still would have checked out after one night and gone to a premier inn as even they are so much better in every way! In fact, i have been in better bed and breakfasts over the years. Not a bit better. Much better! This was sold as a four star hotel and it certainly is nothing like one. So much that I am considering a charge back on my credit card. Who ever is the managing director of this place needs to take a long look at the whole operation. It's more like a 2 star. If your MD does want to call me anytime, you have my details on record. Room 110. We will not be returning to this place.

Lovely cafe with friendly service, I had the place all to myself at 9am in the morning so atmosphere not what it would be when busy. I had the cooked breakfast that was half price on Tuesdays and it came with a smile from the lovely waitress. All very tasty and when I asked for water for my dog the lovely lady filled a bowl for her. Well worth a visit if your in the area nearest parking ,other than the few in the high street is Saxon car park or Bank close car park, just behind the shopping centre and high street

Fantastic service, amazing atmosphere, honestly no better place to visit in Christchurch or Dorset in fact. Sisters choice is my go to dish and no breakfast will ever beat it- best breakfast ever! Couldn’t recommend this gorgeous restaurant any more - the owners are beyond lovely and i could not wish for more!

I had the most delicious brunch the other day! The sexy benny is my favourite plate and the halloumi is always the best edition to any of their dishes! Whenever i visit the special drinks always sound amazing, the Biscoff latte and matchas are incredible and definitely a good reason to visit! Absolutely love visiting this high street charm! Would definitely recommend, service is always amazing and it’s such a lovely atmosphere!

Food was very good, service was very good. Dog friendly inside. This was our second visit when we pass by the area.

Beautiful breakfast and Lovely fresh ingredients used. Also topped off with extremely friendly service. 100% Recommend!

Recently ate here for the first time and enjoyed some great food and really friendly service. Will definitely be coming back!

I loved this little place. Book before going as downstairs looked very nice. We enjoyed upstairs but no staff available as much as downstairs. Lovely decor, food was brilliant. Have the crab cake poached eggs.

We came here in July 2025. When we first arrived the receptionist wasn't as welcoming and friendly as I thought she'd be. She was quite intimidating and she seemed uninterested in us. I work in reception and I know that you are the first person the guests see so you have to leave a good impression. We also had a confusion with reservations and we let them know we'd be checking in early and I'd pay upfront but I guess that didn't work out. I explained it to her but she kind of just didn't want to deal with us which made me feel a bit uncomfortable. I spoke to the manager and he was cool and just explained to me what was happening and I got the whole picture of what happened and offered a free drink. So we stayed outside for 2 hours until our room was ready. 😕 The room was nice, it was spacious and very well air conditioned. The bathroom was impeccable too. The cleaners know what they are doing, and I can't thank them enough for that. Breakfast was lovely too but just has some faults. Maybe if the hash browns weren't so soggy then I would've loved the breakfast. The orange juice was smooth when full but then as I went by to get more bits just started coming out the dispenser which made me feel really grossed out😕

Before arriving, I would check the reviews everyday. The inconsistency of experience was astounding! I would like to add my opinion to this mix. I am in the hospitality industry in the US. I am not easily impressed. Having said that, it would take a lot for me to leave a negative review because I understand the damage it causes. We were a party of 9 people staying 5 nights. Yes, the total was quite large BUT WELL WORTH IT! When you’re a large group you try to minimize the surprises as much as possible. The hotel is stunning. The rooms large and well appointed. The breakfast buffet GENEROUS! Finally, we know that it’s the people who make the difference. I’d like management to know that Maddie at the front desk knows the meaning of hospitality. Well done!

Very poor stay. Very basic for a Hilton. Extremely understaffed (consistently long queues at reception and amenities). Closed sky bar which removed any unique factor. No bath in standard rooms. Be wary of fine print on pool times.. staff won't let you in if you try to enter 1 hour before close. I've stayed in many Hilton's and this is by far the least impressive.

Another great stay at Hilton Bournemouth. The hotel is clean, beds are super comfortable and the views from our room were amazing. Breakfast had some great selection and the spa was lovely – our kids especially enjoyed the splash pool. Sad to see the top floor bar closed, but overall a brilliant experience as always

Excellent location near both high street and the beach. However the Hampton by Hilton next door is much better and also cheaper. For the room rate there was things missing such as dressing gowns. We used the pool but was told we could only get a robe if we booked treatments in the spa, other Hilton’s have robes in the room as standard. The gym was ok, but the pool was small and overcrowded with kids so wasn’t relaxing. Breakfast was basic for Hilton room was a good size however. Next time in Bouroill stay elsewhere I don’t think it was good value for room rated paid

Fantastic service and impressive bar knowledge! The staff were welcoming, attentive, and clearly passionate about what they do. Special mention to Theo at the bar, who went above and beyond to make the experience memorable with excellent drink recommendations and a great attitude. A genuinely great experience from start to finish — highly recommended.

At this time I am still staying on the 5th floor, at 10 pm I called housekeeping to clean my room, and they confirmed, Every day is like this and this is the worst. I returned at 1 pm to my room, they had not tidied up at all and 10 times I called the housekeeping department they did not respond as well as the receptionist..my first experience after staying at several Hilton hotels in the world, and this is not appropriate to bear the big name Hilton.. Very different from the service I got in Hilton Korea, Japan, Singapore, Malaysia, Saudi Arabia,Jakarta, Dubai, New York and Dallas. Need to review the housekeeping department. I paid and the service is not appropriate. Very unfortunately. Thank you...

From the outside, the hotel could really use a lick of paint. It didn’t look much like the pictures online, which was disappointing at first. However, once you step inside, things improve. The lobby has a modern-meets-vintage style with greys, crystals, glass, and silver accents. Quite a nice entryway overall. The dining area brings in rich reds, giving off a vintage old-century vibe. The pool itself was underwhelming, and the poolside area felt tired the chairs in particular looked dated and not very inviting. Staff were generally accommodating and somewhat helpful, though not consistently outstanding. Parking is £12 a day, and spaces aren’t always guaranteed. We were lucky to find a spot, but this could be a challenge in busier times. Despite the rough exterior and some dated touches, the room and certain modern amenities (especially the AC and bathroom) really stood out. Breakfast was decent but slightly overpriced, and parking can be tricky, but overall, I left feeling happy with my stay. The location is convenient once you figure out the best way to the beach.

I feel that there are several very unfair and untrue reviews of this hotel. We stayed for a long weekend as a family with 2 teenagers and had a brilliant hotel. Lisa on reception was so kind and welcoming. The breakfast buffet was excellent value and delicious plus the swimming pool a great bonus to lounge around for the day enjoying a cocktail or two. The food served in the bar again was excellent value and just what everyone wanted - something to suit each taste. Great service, comfortable rooms with clean and modern bathrooms plus air conditioning. I highly recommend it for the value and service it offers with excellent facilities. It’s a genuine art deco hotel as well which adds to its charm in a stunning location. - what’s not to enjoy? We will return & thank you Cumberland 🙏

This hotel has character and maintains good cleanliness standards, though it would benefit from some modernization. The property has a quaint, older charm but shows its age in several areas that affected my stay. Room Conditions: While clean, the furniture shows considerable wear and could use updating. The mattress was unfortunately too soft, creating an uncomfortable dip in the center that made for a restless night's sleep. For future guests, you may want to request a room with a firmer mattress if available. Practical Concerns: The bathroom lighting setup is problematic - the two spotlights are positioned behind where you stand at the mirror, casting your face in shadow. This makes grooming tasks like shaving or applying makeup quite difficult. Additionally, the in-room kettle was non-functional, requiring a trip to reception for a replacement before I could make morning coffee. The shower pressure was also disappointingly weak. Overall Assessment: While the hotel is adequate for basic accommodation needs, these practical issues detracted from what could otherwise be a pleasant stay. The property has potential but would greatly benefit from addressing these maintenance and design concerns. The cleanliness and character are positives, but guests should be prepared for some inconveniences.

Beautiful hotel with stunning views of the sea. We enjoyed our stay. The breakfast was delicious and plentiful. Good options for vegetarians too we enjoyed the tofu and pepper stirfry for breakfast. The service was top class, walking distance to the beach. The only thing which we didn’t like is that the room did not have a mini fridge and also a safe which would have been nice to have considering the fact that it’s a 4 star hotel. The indoor pool was cold. Warm would have been nicer.. Otherwise we were very happy with our stay and will be hopefully visiting again in the future.

From the website photos I thought this hotel look great for a special occasion, however the reality was not. The outside exterior and pool area are in need of a refresh and deep clean. Broken wire fences, decking area needed painting. Downstairs area of hotel decorated art deco, but rooms very much a mix of colour and styles. Bedroom corridors smelt funny and again were a mix of colours and styles, they were also tatty in some places. I personally will not be using this hotel again. Five star prices, but three star facilities.

The pictures are catfish to put it bluntly. The reception looks lovely and well kept and then you go up the stairs to get to your room and the carpet and walls change drastically. The carpet was all ripped and covered with tapped down tea towel. The room had serious water damage the paint was crumbling and the metal plug socket was rusty. There was a mysterious stain on the throw pillow. We had no choice but to stay the night and just enjoy our day as much as we could. When we complained in the morning they offered us a free drink. I wanted my money back but they said they can’t. We left early to go home instead. We had a night left there.

This is the worst hotel I’ve ever stayed at, and I’ve stayed at a lot of “4*” hotels. I asked to have my 2 rooms adjoining about 14 days before we were due, but we got different floors. The sea view double with balcony was not clean to the standard I expected from 4 star and the balcony was rank. The bed was not in line with the base, the duvet cover was way bigger than the duvet and the bed protector was stained. I was charged for 2 cocktails, but they had an offer on which was buy 1, get 1 free. I was told this by another person, not the hotel. My grandkids had 2 small rubber rings in the pool for a full day, the next day, the manager said they aren’t allowed! It seems that they have no idea what the rules are here. The whole place is dated and most of the furniture has issues, with stains and chips. I also found out by other holiday makers that I overpaid by about £1000, as I booked direct with them. I would never stay here again!

Came for a joint birthday dinner for my mum and husband, the wine was nice and the hive lager really tasty! We got a mix of dishes including some specials, had a slight issue with my dish but they were very receptive and polite and sorted it out right away! Brilliant service and all the dishes were delicious. Atmosphere is really nice by the sea, would be nice if the ‘window’ panels on the tent were less cloudy to be able to see the sea when the tent is down but is a small point. Quaint with simple seating but food and service are the star

Stunning views and delicious fresh food. Service was fast and friendly despite our dithering over what to have. We had the seafood platter and the kitchen were kind enough to swap out the cold Lobster and prawns to the hot version (highly recommended if you like garlic sauce). The food is also great value for money. You get a satisfying portion size. We also had a crab sandwich which came with salad and vegetable crisps which was also fresh and tasty.

Visited this Cafe today after coming a cross it whilst walking Our Dog! Was quite busy but got a table straight away, table was off to the side which suited us as Our Dog Kiwi is a little nervous. Water Bowls are dotted around the Patio just for the Dogs! We ordered a Crab Sandwich with coleslaw and a deep fried Squid in a lime sauce with side salad, both were delicious, so much Crab Meat in the Sandwich and lots of deep fried squid! Definately recommend this Place, can imagine it is busy in High season! Reasonably priced for what We got!

Fantastic location and even better food. Our meals and all the others we saw looked amazing, the staff are brilliant too. Good sized portions and fair pricing.

I really loved my first impromptu visit here 7 years ago. We decided to re-visit for my birthday as a family meal. From what I recall at our original visit, things have changed and expanded a bit since Covid etc and it’s good to see there are takeaway options and an outside terrace option. We spent over £300 on a meal for 2 adults and 2 teenage children which included drinks and desserts. I did feel this was excessive even though we ordered some amazing seafood dishes. If I could improve the experience it would be to have more options on the dinner menu as there weren’t that many and it seemed all were very pricey. I think a lot more attention is needed to address allergies and food intolerances and staff training needs to be more robust here. I have an intolerance to some fruits due to an inflamed bladder lining so I explained to the waitress I can’t do lemon, lime, grapefruit, orange. I also said I am sick if I eat mussels but I’m good with all other seafood and all other fruit. She told me they don’t serve mussels in their dishes. Later, they double checked if the single raspberry placed in my cocktail was ok. It was. However, they didn’t pay any attention or give any warning to the large wedges of lemon served on a seafood platter we’d ordered and I was quite shocked to also find mussels among the platter. I didn’t bother saying anything at the time as I just avoided the areas near the lemon wedges and my husband ate the mussels and I chose other parts of the platter. My intolerances are not that serious and I do it to avoid pain and any sickness. However, some people have serious adversities and I was just surprised this happened. I think I expect somewhere that charges over £300 for dinner to look after me for 100% of the experience. If I had brought this up I think it might have spoiled my birthday dinner out but how would they have backtracked from doing this if I had? Overall, it was a lovely meal and we enjoyed the atmosphere and experience thoroughly.

We had a fantastic breakfast here on the last day of our trip to Dorset. Our Airbnb host had recommended and we weren’t disappointed. It was a blustery cloudy day so we sat inside, we arrived 20 mins before breakfast stopped serving but ourselves and our 2 dogs were warmly welcomed by the friendly staff. Not knowing what would be available we ordered our breakfast and it was delicious. My only complaint is the lack of an alternative to butter for my toast. I have a severe allergy to dairy but was told by the waiting staff that they have no alternative. A bit backward in this day and age. Next time I’ll bring my own!

Lovely café with a nice view of the beach. The service was great and very friendly. The food was presented beautifully and tasted superb. The level of food I would expect from a restaurant.

It’s a fun and lively place near the water, and the food is excellent - nice originality and variety in the menu. Service was a bit MIA on the night we visited - would be 5 if that was better. The whole waterfront area is lovely in the evening - Christchurch such a pleasant discovery.

We came for lunch and stayed until dinner. Will definitely come back again. It's been mine and the kids favourite now 😍 We spent a lot but it all depends what you want. It caters for everyone. Mini golf and live music were a plus. Staffs were so friendly.. no complaint about anything.

Highly recommend this venue. Beautiful location next to a lovely green lawn and the harbour. Wonderful large terrace with ample seating both indoors and outdoors. Fantastic breakfast featuring high quality produce. Tilly and the Team were friendly and accommodating.

The staff were very pleasant, my sister and my husband had fish and chips while I had the Thai platter, it was delicious 😋. The restaurant is wheelchair ♿️ accessible. We had a pleasant day.

Food was great and the service wasn't too bad either!! The only thing that drops the star is that we were told that you would be sorting out a birthdy brownie as it was my wife's 50th birthday. I believe Hannah was in contact with my brother and thats what she said would happen. We got the bill and we were charged for her birthday dessert (she opted for tbe tiramisu). That's one of the reasons we didn't pay the service charge. We shouldn't have had to remind anyone. Also, my brother was advised that there would be a birthday message on one of the boards and something on the table, but there wasnt! If you say you're going to make an occasion special, please follow through with it. Other than that, great atmosphere and great food!!

The food was delicious and freshly prepared, and I really enjoyed the flavors. However, I was disappointed with the service when it came to the bill. I ordered a small portion, but I was charged for a medium one. When I mentioned this to the staff, both waitresses insisted that this was normal and did not make any effort to correct the mistake or even apologize. Unfortunately, this left a bad impression and spoiled an otherwise nice dining experience.

We had breakfast there today. It gets busy really quick, so I suggest booking in advance. Good coffee, great breakfast. The staff is really friendly and helpful. Kids get computing books for entertainment

It’s a beautiful place to visit, especially on a summer’s day. Very peaceful and relaxed, you can take you time wandering around the lake - at least two loops to do both halves of the path and see everything. There’s also a small kitchen garden with flowers, vegetables and fruit which is pretty to see. Excellent food and drinks in the onsite cafe - would recommend the sticky ginger cake - but you can also get takeaway sandwiches from the pantry or bring in your own picnic. The tickets were a little on the expensive side at £16.50pp (if you book online there’s a £1.50 discount) but understand they are very focused on conservation and ecology, which probably comes with higher maintenance costs. All in all a nice day out.

Great place for an enjoyable stroll. Lovely lakes setting, interesting sculptures, some you can sit on. Dogs are allowed through the majority of the area. Great cafe too for lunch. Plenty of parking.

Truly amazing place. The whole experience has been well thought through and implemented. From the opening sculpture reminding how important nature is to our wellbeing to the carefully placed seating where you can sit and enjoy the calm. A number of the sculptures are interactive and I particularly enjoyed the one where you lay flat on a suspended round cushioned platform to watch the clouds drift by to the sound of water, the gentle rustling of trees and the watch the wildlife. Sculpture by the Lakes well exceeded my expectations.

I had the honour of a sound bath with Simon this week. This, paired with the serenity of the gardens, blissed me out beyond words. These gardens are an oasis of beautiful sculptures curated in harmony with nature. Everything here is considered and consciously designed with wellbeing in mind. The cafe is elevated dining, the shops and gallery are thoughtfully stocked and priced, the staff are helpful and friendly, and everything just works in a lovely way. I highly recommend a visit.

Absolutely beautiful place. Full of beautiful Sculptures. Has a lovely restaurant and shop. Loads of parking. Flat even paths to walk around and areas on the lake to hire out if you want to. Definitely worth the entrance fee.

Had a amazing day here walking around their lake. Awesome sculptures set in and around their grounds. Coffee shop and restaurant food looked amazing but didn't eat there. But take your own food and have a picnic at one of the seating area's. We went on a week day out of school holidays so it didn't feel busy.oh and if you book online you pay £15 instead of £16.50

What a great place to visit. Well manicured gardens, water features, wind features, sculptures and great place for hot meals or sandwiches. Loved it.

Went yesterday for Afternoon Tea. The staff were most excellent, especially our server. Great value for money at £15 a head. My favourite part without a doubt was the scones. The atmosphere was very relaxed, great views when sat by the window and is disabled friendly with an accessible disabled toilet. Will definitely go there again.

Lovely experience, I went with my friend in Saturday afternoon. Chris was excellent and very attentive even when he came late after our time was finished he asked for more drinks. Amazing service from him, shout out to him and all the best. My friends and I will come back again for brunch 🥰 thanks.

Went for bottomless brunch. From the moment we walked in we were greeted by Chris who was also our server for our table. I cannot praise him enough. He was so friendly and welcoming, he made sure we had drinks, got out food order really quick and the food was good. Great choice available for the price you pay and a great choice of drinks too included. Thankyou again to Chris and all the other staff we interacted with, made our afternoon a great one! We even ended up back there later when they had a dj.

Food was lovely, drinks were great! Amazing quality for money having bottomless brunch! The experience was made even better by having the wonderful Chris as our waiter! Love, Table 321

Chris was the best, supper attentive and just a nice person and never failed to top up our drinks on time! Would come back just for Chris!!! Love Evie, Ryan and Beth x

We had Chris as a host and he was amazing. We’ve done a few bottomless brunches at different S&Ls and this was the best service we have had. Will definitely return when next in Bournemouth 😁

Just had a bottomless brunch served by the lovely Chris. He made sure we were never out of a drink and that we happy at all times! Drinks were fab, food was great and Chris was a legend!

Delicious crab cake followed by seafood tagliatelle. A classy art-deco style in- house restaurant from a byegone era

We had a lovely afternoon tea here. Great value for the price. I had to eat a glutenfree one as I am celiac and I had no problems after eating what so ever. So thank you.

I had afternoon tea here with my God daughter today. A slight technical issue with the online booking, meant they were not expecting us. However, we were welcomed with no problem. The service was fantastic with attentive staff meaning we didn't have to ask for anything, but we were also allowed to take our time and weren't rushed. The food was excellent and really fresh, which we were impressed with since they weren't expecting us! I will definitely be back and highly recommend.

Very good Sunday lunch.The buffet starter has a great variety.The staff very welcoming and friendly. Will be returning.

I came here with my wife and it was an absolute beanfeast. Classy environment, smooth jazz and great afternoon tea options. I would recommend this place over others. £20 per person.

We only went for a meal there. Service was brilliant from our waiter called Jesse. However, since we visited previously the menu has gotten smaller and the prices have gone up. Our food was ok but not worth the price. All of it was a little bit bland and definitely needed more salt. We wanted to use our tastecard which said 2 for 1 (even on Fridays) but the manager was very unhappy about us using it. They eventually allowed us to use it but it definitely soured the experience. The ambience wasn't the best as we were the only ones there for a while and they didn't have any music on in the background so you could just hear cutlery clinking. Such a shame as its fantastic location and lots of potential

I recommend to visit towards the end of a summer day when the sun is loosing its power but it's still warm enough to sit outside. Tasty dishes, signature cocktails, attentive staff and loads of special offers throughout the year.

Fast, efficient, friendly service and very generous portions. There is plenty of seating and being exceptionally warm for the last day of April, we sat outside underneath a beautiful blossom tree. I had the daily special: turkey, brie, and cranberry sandwich on granary bread, which came with chips and cole slaw. My wife had avocado and tomato bruschetta. We both had fruit juice to drink. The bill came to £40, including a 10% service charge, which we could gave asked them to remove.

What an absolute delight. Frankie greeted us with a big welcoming smile and she made us feel right at home. Great service, wonderful food. We went on a Thursday lunchtime and It got quite busy, so booking is probably the wise thing to do.

Loved our Sunday roast + dessert. Only negative was soft drinks pricey at £4.50, but otherwise happy with the quality and portion of the main meal and the lovely choice of desserts.

After a day of visiting The Etches Collection Museum, walking round the coast and Kimmeridge Bay, this was the perfect place to stop before heading to the car. We were greeted so warmly, all the staff are super friendly and couldn’t have done more to be welcoming and accommodating. There was a wide choice of specials available to choose from but we decided to treat ourselves to the Clavells Seafood Platter, a portion of Gourmet Chips on the side and the Dorset Breakin’ Wave Lager. The platter came with dressed crab, fresh grilled mackerel, smoked salmon, whitebait, half a pint of prawns, mixed salad, lemon mayo, sweet chilli, Marie Rose, bread and butter - the portion was really big considering the price, great value, the pile of smoked salmon was incredible, everything tasted so fresh and wonderful and the grilled mackerel was the best my husband and I have ever had! The chips were crisp and fluffy, the condiments packing a punch and the lager light and refreshing to wash it all down… the desserts sounded great but we were so full we didn’t order any, next time! We would definitely recommended this restaurant if you’re in the area, it’s a beautiful building situated in a great location. The couple of things I would mention are, the tables could be cleaned a bit more thoroughly as ours was a little sticky, serviettes are part of the cutlery packet so if you need more than 1 you would need to take it from the other packets, and that the team need to understand what draught is, when asking if they have anything on draught, you’re told no, but the Dorset Breakin’ Wave Lager, for example, IS draught (unless they pour the bottle in to a glass, which is unlikely). Very minor points to make it 5* rather than 4*.

After tracking through the mud and the rain we stumbled across this inn and what a find! Food was exceptional and we were made to feel so welcome. They even organised us a taxi due to no phone signal

This is just a lovely little place. The lady who runs it says she is there and open 365 days a year, including Christmas Day, and although in the past I have thought it was closed I was apparently mistaken. Don't be deceived if the snack shack next to the car park is all boarded up, the cafe should still be open! We were made very welcome from the moment we set foot inside, despite being motorcyclists, which sometimes gets a less than joyful greeting! Though there are many outdoor benches which looked lovely in the early spring sunshine, it was March when we visited and below 10°C so although sunny, we opted for indoor seating. The breakfast menu was uncomplicated but the pot of tea that arrived was enormous and plenty strong enough, and the food was perfect, one full English thay my mate said was spot on, and Eggs Florentine for me with a lovely Hollandaise sauce and both spinach and eggs cooked to absolute perfection. We were able to defrost our arms and legs next to a lovely warm radiator and although there isn't much of a view from the inside seats the place is nicely decorated and has a warm and cosy feel. I guess in summer you'll be outside looking at the picturesque thatched cottages lining the little village main street, and fighting off the inevitable wasps! Will definitely visit here again as a regular stop off on biking trips through to West Bay or Lyme, even though it's a little off the beaten track.

Nice place to stop for dinner on a Summer's evening. Staff are great and really look after you. Menu is fairly basic - lots of fried food, would love to see more fresh fish. It's also pricey for what you get. PS Avoid the burger - worst I've had for a while

Lush cake, good food and good tea. What more can a cake shop offer? Warning - cake slices are not only really nice, they're really big. Service has varied from amazing to ok. Certainly back again. Nothing to do with this place, but made me smile..... Why did the cake go to the doctor? Because it was feeling a little crumby!

Enjoyed our cream teas here immensely. Loads of raspberry jam, clotted cream and fresh scones. Very busy here but the staff were dealing with it very well. Will be back tomorrow for breakfast.

Omg this is a gem of a place 1 of best selections of homemade cakes I've seen! Party of 4 seated downstairs really friendly staff tried 4 dif cakes they were all 5stars-delicious!! Def recommend and return

What an absolute delight it was to have lunch here on a Saturday afternoon after a long hike nearby. The staff are super friendly and attentive. Had a specials board sourdough toastie that came with a delicious salad. Finished with the most scrummy raspberry and coconut cake. There’s also some nice food bits for sale on the side. Coffee is tasty and very good quality. You won’t find a better place for cake freshness and choice in probably all of england!! I will make it my duty to return if I’m ever in the area again. You can book a table in advance which I’d recommend as this place is super popular.

We had a very tasty lunch, the quiche was delicious and as for the cakes 🥰 the best cakes I’ve every had. Most definitely made with love. Friendly service with a smile. We’ll be back

Had breakfast here, toffee apple pancakes were great, Big love breakfast was fair, wife asked for just eggs on toast which was good. All around very good service.

A lovely Cafe/Deli. A superb range of cakes to choose from as well as good options for breakfast and lunch.

Room 301: When we arrived the bathroom door would not shut but the next day it was repaired. The door handle was broken luckily the receptionist had a screwdriver and my husband repaired it. The shower had no instructions and it was far too hot! Be very careful. No instructions on how to use the coffee machine - I had to Google it! No instructions for the air-conditioning. The windows do not open not even in the bathroom. The lift is tiny just enough room for two. The wardrobe is in the large shower room. The coffee machine is on the dressing table/desk and the cups, sugar etc are in the wardrobe! Why? The TV is too low to watch whilst in bed. The parking across the road is awful because the road is very busy. We parked around the back but everytime we went out or returned home we had to inform the staff to open the back gates. One evening on a Friday at 10pm I rang 5 times before anyone answered the phone. They need a different system. They did offer to move us for one night but I was far too tired. We were given a complimentary drink. The staff are lovely. It was very clean. It is in a great location. We were NOT told, when I booked the room that their restaurant was closed for evening meals because of various wedding bookings. The room is right beside the lift which is noisy. The bed/pillows were very comfortable. The one thing I have learnt from this experience is NOT to accept a complimentary drink but ask for money off the final bill.

A stylish and spacious hotel with really attentive (but not overbearing) staff (Rahul was excellent) in an excellent location. We stayed over on a Sunday night, parked at the rear of the hotel and were given a decent size classic king room on the second floor, with a bath tub and a good bed. The room was comfortable, had all the usual facilities including a coffee machine, and had fairly modern decor. The main spaces are decorated beautifully - especially the bar / dining area. The location is ideal, in the centre of Christchurch, and next to the river. We hope to stay again!

Before I say anything I highly recommend this place. Right from the get go this place looks and feels luxurious. The welcome from staff is nice and they are very polite through the stay. When checking in you are given a drinks token to enjoy at the bar for free with a good selection of drinks to choose from! The room is amazing and feels very comfortable with an incredible view of a nearby castle. In the morning the included breakfast was above and beyond what you would expect. Very impressed, will be back whenever I can!

The King’s Arms Christchurch is a fantastic place to have lunch. It’s right in the heart of Christchurch & we always have a fabulous meal. Chamane & Alex always greet us like we are old friends & the table service is excellent . We have been there 3 times in the last couple of weeks for lunch & it’s now our weekly favourite. I’ve stayed over in this gorgeous hotel with friends & it has always been a wonderful experience. We totally recommend the roast beef & horseradish baguette & the prawns baguette for a delicious lunch. It’s is a beautiful place to have lunch.

Only popped in for coffee and cake (bargain at £5!) and was impressed. We're locals but have shunned the Kings Arms after some bad experiences when it was owned by the Harbour Hotel group. Fortunately it's now under new ownership, apparently, and much improved. Lovely decor, attentive service and delicious coffee and cakes. Well worth a visit when in Christchurch. Don't be prejudiced by any bad experience with the previous owners.

Rooms were a bit dated, everything was clean and fresh. Pleasant enough stay, only one night here so can’t comment on anything else and didn’t eat there at all.

Fabulous Sunday lunch!! Great starter for both of us, and great beef and chicken main course!!! Will definitely come back!!

Upton Country House is a real treasure tucked away in Poole. The house itself is charming and steeped in history, but the real highlight for me is the stunning gardens and parkland. The walled gardens are beautifully maintained, full of vibrant flowers in spring and summer, and there are peaceful woodland paths and open spaces perfect for a leisurely stroll or a picnic. There’s a lovely little café on-site with good coffee and homemade cakes, plus a small plant shop and regular local events like craft fairs and garden tours. It’s also very family-friendly, with a great play area for kids and plenty of space to explore. Whether you're into history, nature, or just looking for a quiet escape, Upton Country House and its gardens are well worth a visit. One of my favourite spots in the area!

Lovely historic building (Upton House) in a beautiful setting with magnificent trees & shrubbery. Ideal place for walks and to have a picnic. Good facilities - coffee shop, refreshment kiosk & toilets. Car park is a bit expensive at £6 for 4 hours.

Had a great time taking in the stream and flowing mine and the Lords artistic and creative flow. Made some gateways for the water. Is quite beautiful to be a kid again 🙂💯

Massive country park, has lovely cafe, art studio, and a beautiful little gem /gift shop. Often have events, great for dog walks

This park is a beautiful, nice cafe and tea room. Has a walled garden. Pletty of bird watching. Great to walk around down to segway, harbourand even has a god wash near car park.Lots of parking space. Highly recommended for the family.

We did Parkrun here, lovely friendly volunteers that were very helpful. Good parking, we paid £2 early bird fee 8am until 10:45 on weekends. Good cafe and toilets available.

Great combo of activities, with kids' playgrounds, walks, birding and a good cafe. Good in winter for waders on Holtes Bay.

Lovely 2 night stay. We mentioned about it being our anniversary trip and the staff were lovely enough to upgrade our room. The room was brilliant. Massive size and comfortable bed, good selection of teas and coffee (including coffee machine). We were shocked to find air conditioning in the room which we used full force and it made a complete difference. Bathroom was a good size. My partner said its the most powerful shower he has had in a while. Did not use the restaurant or have breakfast (which was included) but looking at the menu and what the restaurant looked like we agreed we will be back again.

A lovely hotel, right next to historic Highcliffe castle. The rooms were lovely. Clean sheets, tidy room and a lovely sized bathroom that two people could get ready in together. Really quiet and peaceful environment too. No road noise or disruption from other guests. The breakfast was really nice too, my partner and I both thoroughly enjoyed the eggs benedict, cooked to perfection. The restaurant was lovely with plenty of seating space and a nice menu on offer. Staff were helpful, friendly and unobtrusive, leaving us to get on with our stay with a minimum of fuss or bother, but were responsive to our requests, such as use of an iron, or replacement towels after ours had been used.

Booked the restaurant for 13 of us following a small family wedding. The food, service, ambience was excellent. I cannot praise this hotel highly enough. The staff were so accommodating- they really spoilt us and the food was absolutely beautiful- tasty high quality and delicious menu. We will be back! Thankyou to you all

My family and I came to stay at the Lord Bute around the 30th of June and I’ve got to say, I’m not sure it deserves five stars. It was a very plausible experience for what it was worth but, I think the food was very unpleasant. Other than that, the location was hard to find but we got our way there in time. Thank for our stay and I recommend you accommodate with the owners. They were the highlight of the stay

Awful, pretentious catering to an old clientele who clearly have no taste buds, service is shocking and in experienced making mistakes like mis taking the order and making a mess at the table. Would have all been acceptable had the food wasn’t bland,boring and disgusting with some dish’s. Was ment to be a treat with the family which turned out to be a memory for all the wrong reasons. I don’t know they have the audacity to charge what they are and provide food I could easily do better home, call yourself a 5 star hotel with double rosettes. I think your should get your act together or your ageing clientele won’t save this sinking ship. Won’t be coming again and will warn anyone who asks not to come also. Disgraceful

I have stayed in hundreds of different hotels from 4-5* and I have never seen anything like this before. Left my room at 8am for a meeting, when I came back at 10.30pm although the bed was made and towels changed, nothing else had been touched in the room, glassware still had the remains of dried orange juice, coffee cup still with the mornings coffee in, coffee pod still in the machine with no replacement, empty shower bottles still on the floor and no replacements. When we phone the emergency number given (as the reception closes at 5pm with no manager in charge after this) we realised Don was actually one of the owners, who was just apologetic and unable to do anything, apart from saying “do you want come back tomorrow afternoon after your meeting for a shower”, (bearing in mind we were checking out in the morning), which was incredible. So in the morning we had to shower with the small piece of soap that was in the basin and left. I do not know where the 5* came from for this hotel, no room service, no reception after 5pm, no operating safe in the room, the furniture is in a derelict state, no elevator, room rate touching the £200 per night. Believe me a boutique hotel to be avoided at any cost.

This is a 5 star hotel - if you've only ever stayed in Butlins. Tacky, low quality facilities and furnishings. Food is from 1995. Can't recommend at this price. Feel cheated.

Excellent service and what a beautiful pub. Food was incredible. Lunch deal £8. Loved the burger and will come back for the brunch soon. Decor was lovely in here, very comfortable.

Just popped in with my sister, she had something to eat, I just had a beer. First time i have been in this pub and got to say I'm impressed. The staff are polite and friendly. The premises are spotlessly clean, and the food excellent. The menu has a wonderful choice of various meals. I will definitely be back with friends and family. Obviously good management lovely to see compared to some pubs in Poole. Highly recommend 👌

I booked the afternoon tea for two and was blown away by the whole experience. The range of food we received was far more generous than expected. The sandwiches were fresh and flavourful – the focaccia one in particular was a standout. We were then treated to a beautifully presented selection of sweet treats, including warm scones with clotted cream and jam, Eton Mess, indulgent brownie bites and a salted caramel cheesecake bite that was absolutely divine. 🤤 What made the experience even better was being able to pair it all with a cocktail of our choice. I went for the Purple Disco Machine and would highly recommend it – fun, vibrant and delicious! A special mention must go to the wonderful staff, Rosie, Marcus and Tom, who were so warm and attentive throughout. They couldn’t do enough for us and really ensured we had a relaxing and enjoyable afternoon. Overall, a fantastic experience – I’d highly recommend this afternoon tea and can’t wait to return!

Phenomenal experience. Paige was the star of the show... Diolch yn fawr Paige ❤️

Had a bottomless brunch and I could not have had a better time. The staff member Lucy was so lovely and ensured we were never without a drink! The food was also amazing. 100% recommend coming here

Just got back from a lovely lunch. I had bacon cheese burger and my partner had a chicken burger both were cooked to perfection by Adam and the drinks served by Rosie washed them down perfectly! Looking forward to coming again soon...

Kyle was fantastic, never a moment I went without a drink and the food was very quick and tasty. Certainly better than other bottomless experiences that delay orders or water down. Loved Kyle.

Very stylish and comfortable hotel. The location is ideal close to the Quay. The staff are pleasant and attentive. Outside there is a large attractive garden area with seating. Inside a comfortable bar area and lounges and an air cooled dining room where breakfast is served. The breakfast is excellent. Brilliantly cooked and with a vast choice of cereals, cakes etc. Our room was spacious, brightly decorated and spotlessly clean. I have slightly meanly taken one star off because, as with other Hotels du Vin the cold tap doesn't run cold. Not really the greatest problem but I don't like cleaning my teeth in warm water. Also like other Hotels du Vin there is no lift but the helpful receptionist took our case up to our room so no problem. All in all a very pleasant stay in a wonderful hotel.

If you are taking the Brittany Ferry, this hotel works for the location. We stayed in a deluxe room, which had everything you would need. However, the hotel is a hidden gem with an excellent front of house and restaurant team working hard to ensure you have a wonderful overnight stay. The bistro has an extensive food and wine menu and don't forget your night cap from the whisky list. Thank you so much for an excellent stay.

Absolutely Disgraceful Treatment – Avoid at All Costs I am appalled at how I was treated by this hotel. I booked a room in advance for myself (heavily pregnant) and my young child, only to receive a voicemail—not even a proper phone call—saying the hotel had double-booked and had no room for us. This message came while my phone battery was dead, so we only found out upon arrival that we had nowhere to stay. We were three hours from home, exhausted, and I was already dealing with the challenges of being heavily pregnant with a young child in tow. The hotel staff were shockingly unhelpful and rude. They offered no support, no apology, and no effort to help resolve the situation, despite the urgency and seriousness. All hotels in the area were fully booked, and the only available room we could find was over £650—which they outright refused to contribute to, even though the mistake was entirely theirs. The lack of empathy, responsibility, and basic human decency shown was disgusting. I habe no choice but to drive back three hours home, heavily pregnant, with a small child, late at night—completely stranded by their incompetence and lack of care. I would strongly warn anyone considering staying here: do not trust this hotel. If anything goes wrong, you’ll be left on your own, no matter how vulnerable or urgent your situation is. Shame on them for treating paying customers this way.

My husband and I often come to Hotel Dun Vin to have drinks in the courtyard during the summer months and love it, it’s a real hidden gem in Poole. We’ve had lunch a few times which has always been delicious and so decided to go there for dinner for our anniversary. We had the chateaubriand and Malbec deal, added the Camembert mash which was genuinely one of the best things I’ve ever eaten in my life! We had the most incredible meal, everything was cooked to perfection and the service was also absolutely fantastic. Would highly recommend and looking forward to many more visits.

Lovely hotel and nice room! Had a small panic attack when I thought there was no tea but found this hiding in the cupboard. Great location in Poole old town with a short walk to the many bars and restaurants in the area. Only gripe would be parking. Very limited parking space but that's nothing the hotel can do it's just the location. Would definitely go back!

Lovely hotel very conveniently placed near the front.Only a small area available for guest parking but there is plenty of parking available close by.Rooms are very comfortable with nice bathrooms.Breakfasts are very nice with a wide variety.Very reasonable evening menu and choice.Hotel has an extensive wine list.Staff were very friendly and obliging. Would stay here again.

Wonderful hotel in Poole. Has a great central location. Near the most peaceful area. Rooms and service were.great The bar and bistro were also very good. You can.also.sit outside here st the front and to the rear. There is a car park for guests also.

Came here for the Badness tribute band. Had drinks and dinner first. Service is great and the staff quick and friendly. Food was good... We went for 3 light Bites to share, so we could have a pudding. Chicken goujons were delicious, as we're onion rings and cheesy chips! Puddings were a let down... Ice cream was good but the pancakes were very hard, and shop bought and cold... All in all enjoyable. Great atmosphere when the band came on with lots of dancing and singing going on! The staff were excellent!

Hello to the staff of this restaurant, thank you for allowing me to have a nice meal and time. Location wise, it is situated towards the end of the classic Bournemouth pier, accompanied by the sea. Has both indoor and outdoor seating, and both have nice atmospheres. I ordered a pepperoni pizza with a side of cheesy chips. In terms of price, it was decent. The chips were amazing. Perfectly cooked, the cheese was good quality too and also perfectly melted. Pizza was huge, almost couldn't finish it. It was quite nice though. Would think about a return in the future.

We used this venue to host a function and awards ceremony at the end of the summer season and it was amazing! The staff were excellent with helping me through setting up the event and always available and happy to answer any questions. Peter was quick to confirm dates with my enquiry and Katie was a great point of contact and was there from start to finish and was lovely to work with. The staff on the night were great and always on hand for anything that I needed or easy with any updates/ changes to the running order. The venue itself was beautiful and it was played out exactly how it was described during planning meetings and the group loved the location and venue!

We only came for drinks, but £7 for a pint is crazy. Service was nice though and I did enjoy my beer.

Stepping inside, we were welcomed by staff straight away. We had not booked anything, though there was no fuss. They calmly directed us to a free table for our family of four. As soon as we were ready to order, we used their handy table service method of placing the ordering flag on top of the waitress service pole. It brought their attention immediately. In the blink of an eye, we were greeted by a member of staff. We placed our order; two Portettis, one king prawn ciab and chips, a ploughman’s ciab, kids goujions and beans, and an adults chicken goujons and an extra side of chips. The total came to exactly £72.65. Quite pricey, although the food came fairly quick. It was just worth the price, and all was eaten! All in all, would definitely recommend if you’re looking for somewhere to eat as a family, though is a little expensive! Great experience.

Such a lovely place our server Tom was wonderful, friendly and helpful. I had the fish and chips, and it was the best I have ever had. It was a half price Friday special but I would happily pay the full price for it. The restaurant is clean and offers great views across the bay

I was originally quite apprehensive when we were asked to pay for the meal upfront. But when the food arrived I was very surprised, it looked really good and according to everyone the taste was great. I had the all day brunch while my partner had the posh fish fingers. The food is a bit overpriced but I suppose you pay slightly over the odds because of the location, key west is situated at the end of the pier. The place looks a bit run down and Definitely will sooner than later need to be redecorated. The staff did a great job, the service was spot on. Overall our time here was good.

All the Aroma Cafés deliver excellent quality food and service. You won't be disappointed 😋

This was my second visit. I was way across the other side of the borough but I had to suffer the heat on the buses to get to this place. It was worth the discomfort. I can say without shadow of any doubt that this was the the nicest lasagne I have had in a long while. The staff are always friendly and I'm greeted and seated right away. My food was ordered quickly with no fuss. It arrived after not too long of a wait. If you're looking for a great meal of any size I can wholeheartedly recommend this place to you.

Absolutely amazing breakfast!! Staff were fantastic!! I frequently visit Ferndown Aroma but Poole didn't disappoint me!!! Fantastic avocado and poached egg on toast.! Beautifully cooked to perfection! Fantastic chef. Definitely coming back!

Without a doubt this is the eating gem of Poole High street. The range and quality of food is excellent, it is hot and fresh, and always very quick. The staff are efficient and friendly whenever we visit and the desserts are gorgeous. I would highly recommend this for singles, couples or families. The children's menu is also very good. The smoothies and milkshakes are a favourite with our kids and the tea is good too. Give it a try!

Really pleasantly suprised at how nice the food was and the options. Will certainly be going back

This Cafe in the centre of Poole is probably the friendliest in town. When you walk in, you are greeted with a smile and warm hello, then shown to a table. We were there for breakfast. Cafe Aroma has a full menu with several breakfast options. I went for the "Poole" breakfast. 2 sausage, 2 bacon, hash browns, beans, fried egg and toast with jam. The staff came to our table to take our order, the food was then cooked fresh to order. My breakfast was delicious. Hard to mess up a fry up I know but there are some places that manage to. The food is always great here, but it's the friendliness of the staff that puts Cafe Aroma in front. You really feel like you've walked into a family run business. A family that care and are pleased that you are there. When you're in Poole, go there for breakfast or lunch or dinner. They're open all day from early to late.

Brilliant food and brilliant service! The community here is so great the treat us with nothing but respect. We're now a regular customer here

Such a lovely welcome from the lady who I assume is the owner. We chose to sit in a cosy little corner stacked with pillows and blankets. The lady showed us the delicious fresh cakes, which my son and wife had. Then I chose some cream tea 😋 The tea was perfect, I managed 3 cups out of my pot. Then the fresh, warm and fluffy scone came out, with loads of cream, jam, and a side of beautiful strawberries. There is a gin bar as well, if you fancy lunchtime tipple. Overall we really loved our lunchtime stop here, just such a lovely feeling place, so warm and welcoming.

Went into the old tea house on Sunday had the most warmest of welcome by the amazing Debbie such a lovely lady. The tea room was spectacular with a B&B upstairs which I’m gonna book for my parents for their birthdays and anniversary. She welcome you like your family. She knows everyone by name and what they have , Can’t recommend this enough, amazing prices ,home cooked food Sunday lunch looked amazing ( going to have one next time ) Please please go Thank you Debbie your amazing 💕

We stayed 2 nights at this lovely quaint venue. We stayed in the larger room which was very comfortable and cosy. We both got a great sleep in the 4 post bed . Debbie our host was fantastic , she told us all we need to know about the area. We had a lovely breakfast on both days which she also catered for. She made us feel super welcome! If you get a chance to have afternoon tea, you won't regret it ! Thanks so much Debs for making our mini break so special. Kat & Luke x :)

I meant to review this amazing place as soon as I left! We went in the beginning of November, I’d just missed the Halloween decorations apparently. It’s such a beautiful tea room, I hoped it was haunted and yes! Wasn’t disappointed, the lovely owner had lots of stories to share, such a sweet, wonderful lady who couldn’t have been any nicer. I wish she would adopt me, even asked if she’d consider it!? xxx Please visit and support the sweetest and most charming of places and please do pass on my love, from Tania from Bournemouth xxxxxxxxx

We booked a high tea for a party of 7 as it was for mothers 87th birthday surprise, she has a walker which was not a problem in the tea rooms. We booked for 7 but at the last minute one went into hospital and was taken by her daughter. We phone and it was not a problem at all to change it at the last minute. The high was more than you could ask for lots of cake, verities of sandwiches and a lovely scone with clotted cream and jam, we had 3 different pots of unlimited tea, green, earl grey and English tea. Don’t let old reviews put you off, as I did just that and was very apprehensive about going there, but the reality was very much different. Very friendly staff that didn’t hover only just asked if everything was ok and asked about more tea. All in all a very friendly staff that was above and beyond. Mum had a lovely birthday surprise, thank you all.

What a beautiful b&b with plenty of history. Owner was very informative about the old tea room and surrounding area. She was also the most amazing host, so friendly, kind and welcoming. Made us feel like we were at home. Breakfast was amazing with a great choice of cereals, pastries, yoghurt and then cooked breakfast. The cakes and scones are a must when visiting....tasty! There is a plaque which says " come as guests leave as friends....we have definitely left as friends.

I don't like leaving anything negative but unfortunately this just was not good for me. We went for afternoon tea for my birthday but I was left disappointed. I was expecting a traditional afternoon tea. The menu mentioned an assortment of sandwiches , scones and cakes. Unfortunately not a single cake to be found, instead store bought macarons, eclair, meringue and panna cotta from Tesco! Unacceptable. In the front room they had delicious looking cakes but unfortunately we weren't offered any of them. The sandwiches were all meat, chicken and fish based. Not a single non meat or non fish option was offered. Nothing asked about dietary restrictions either, so I couldn't have any of those. When I think traditional afternoon tea, I think egg mayo, cream cheese and cucumber sandwiches, scones and cake. Service was friendly but seemed rushed.

Overall we had a great stay at Burley Manor!! The location is absolutely perfect to explore the New Forest whilst being in a relaxing and peaceful environment (especially with the deer so close). We were in a garden suite which was a little smaller/more tired than the website photo, but was still very nice, and lovely to have the access straight onto the lawn/pool area. The weather was great while we were there so the pool was amazing to use with nice loungers and deckchairs too! We ate at the restaurant for dinner which was really nice, and breakfast (I would recommend trying to eat not in the conservatory because the wasps were terrible). The service was all super friendly as well!

Spent a relaxing long weekend at Burley Manor. Beautiful surroundings in the picturesque village of Burley, great location with the sounds of the New Forest all around. The period property is well maintained, my room was on the top floor with stunning views over the deer park. The food and drinks were great quality and value. Booked in for breakfast at 7.30, very quiet at that time off day with a great selection of breakfast fare. The gardens are extensive with lots of places to relax. Pool is a gorgeous spot too but didn't brave the unheated pool. The staff were very attentive and professional, made my stay very pleasant. Looking forward to returning soon.

I recently attended a wedding at Burley Manor and had a truly lovely experience. The venue is absolutely stunning—set in beautiful surroundings that create the perfect backdrop for a special day. The food was excellent, and the atmosphere throughout the event was warm and relaxed. The staff were incredibly friendly and helpful, especially Owen, who really stood out for his friendlies and attentiveness. Everything on the day itself ran smoothly, and you could tell a lot of care had gone into making it all feel seamless. A couple of small pointers: during the setup the day before, there didn’t seem to be any managerial presence, which didn’t feel entirely fair on the other staff left to coordinate things. Also, the bridal suite could benefit from a few more practical touches—like some proper hanging space for dresses and outfits. That said, these were minor issues in what was otherwise a beautiful and memorable event. Burley Manor is a fantastic setting for a wedding, and I’d absolutely recommend it to anyone planning a celebration in the area.

We stayed a night in October as part of a package including dinner, drink and breakfast. The staff were fantastic at every point and very accommodating. We were placed in a room on the 1st floor and it was very thoughtful to have a gift pack for our dog in the room, which shows how dog friendly the hotel is. The room was getting a little tired, with a blind that didn't go back up and some flaking paint, but much to be expected in an old hotel. Good teas and coffee were provided. The best part is of course the manicured gardens, with deer and snuffling pigs roaming the grounds. The three-course meal options for dinner were excellent, including plenty of veggie options. The warm brioche bread with garlic and onion butter was an easy 10/10, alongside the sage and butternut squash gnocchi. Sadly the starters were not very exciting and the same with the macaroni cheese. The gin and wine recommendations were spot on and we appreciated the Hotel Manager's suggestions. The night's sleep was decent, although if you are near the stairway, you do hear a fair bit of passing traffic. Despite there being a wedding party at the hotel, we couldn't hear anything. Breakfast was included and had a good selection - both hot and cold. It was great to be able to bring your dog with you (in the conservatory). Would recommend if you are in the New Forest as a couple seeking somewhere special to stay.

Lovely place to stay. Right next to a deer park, with lovely views across the countryside. Rooms are spacious, comfortable furniture and Cody bed. Staff are all friendly, courteous and helpful. Good selection of excellent food. Short walk from the Manor into Burley, where you'll find quirky shops selling witches potions and spells

As a period building it was beautiful, with grounds to match( except the outdoor pool which looked extremely neglected, even if it was towards the end of the year). My wife and I attended our nephews wedding, which in the main seemed to run smoothly to us. Sadly it felt a little understaffed, especially when there was only one young lady serving at the bar in the barn where the function was being held and many guests waiting to be served. The two rather fat rats we saw, did not set off a great impression either as they scurried around the back area searching scraps to eat, clearly hygiene and pest control could do with a review. The most unfortunate part of the whole day though was when one of the young gentlemen, who was worse for wear from his evening drinking was being asked to leave the premises by the manager due to his unacceptable behaviour. I personally felt the manager was well within his rights as the young man was presenting himself in a very aggressive manner. As a more mature member of the group and a teatotal chap my entire life, it felt very uncomfortable to be spoken to by the manager the way he did, his approach was quite standoffish and unprofessional. As I was attempting to assist him in guiding the young man away from the premises he felt it necessary to hang around very close by and pressure the situation with hurrying me along, he also felt it was important to remind me that he didn’t want the bride and grooms event to be ruined. A little thoughtless when I’d already told him the groom was my nephew. Eventually I removed myself from the problem as the young drunk was threatening me with violence and using rather unpleasant language, it was also at this point another sober guest, who was more acquainted to the young man took over. If I could offer any advise to this chap as to how he runs his hotel and interacts with guests, read the situation a little better, if someone is offering assistance in a tricky situation, take on board if they say they are stone cold sober, perhaps give your staff better training to know when to stop selling alcohol to guests who have clearly had to much instead of just hearing the pounds dropping in the till. Would I recommend Burley manor for a venue to hold an event? sadly, at this time, no. This is only based on my experience with the manager, who is fully responsible for the whole thing and the buck stops at him I’m afraid. I look forward to his feedback and apology, if he can recognise and take responsibility for his lack of skills in a matter which didn’t need to go the way it did.

Super location in beautiful grounds with deer, stars, pigs and horses all roaming around. The service was excellent, the food seriously delicious and the rooms spacious with wonderful views of the grounds. The only issue was the bathroom and showers which weren't powerful. We are used to power showers of moderate intensity and these were weak. Opted for a bath but it took ages to fill as there wasnt any power through the taps either. No bubble bath provided. The reception did offer to help with the shower but we were only staying the one night. But the two double rooms we booked both had issues with the shower being weak. That's why we haven't given 5 stars but its such a beautiful place that we will be back. Lovely touches in the room too.

Overall, a very enjoyable and relaxing experience. The hot stone massage was possibly the best I've had. The dry sauna and steam were excellent in terms of space and heat. The changing room facilities were nice but just expected a little more, example better quality facilities for hairstyling and better/more modern lockers, many of which didn't work or got stuck. There's also only a couple of changing cubicles and no additional area to pop bag and change (couple of padded corner spots only). The changing rooms were also incredibly warm. The variety of hydrotherapy areas was as described but would have expected the outdoor hot tub water to be a lot warmer. Lunch was nice but Breakfast was somewhat underwhelming. Staff/service was very good and the grounds are beautiful.

Just visited with friends for the afternoon tea £49 and Twilight Spa Package £169. We had a wonderful time, food was delicious, pool was great and the massage by Amy was amazing! Best I have ever had. All staff were friendly and made us feel comfortable. Highly recommend.

I stayed at Chewton Glen for one night in September and dined in the restaurant for dinner and breakfast The bedroom was quiet, comfortable and spacious. I would have liked a plug beside the bed to charge the phone (a bug bear of mine) The staff, especially reception, were friendly and welcoming The evening meal was very well cooked and tasty. The choice at breakfast was exceptional from a well stocked buffet to freshly cooked menu options It is a very good venue for a small business meeting. The meeting room facilities and catering were superb

I had a amazing experience at Chewton Glen at The Kitchen. I was lucky to have been booked in for James Martin cookery class, on the Monday, however had a amazing experience and meal at The Kitchen on the Sunday night. Tim, ,Noah, Ollie and the rest of staff .They all were welcoming and professional. The food was amazing and the cocktails were a great finish to me and my friends evening. Monday we attended James Martin cookery class and was met by Cheryl who was very welcoming and professional. The staff that were present Gerry, Polly and Helen were so helpful and helped made my experience less stressful. I came away with new skills and a memory I will never forget. Thank you to James and his amazing crew xx

Chloe Caldwell Photography - As a luxury wedding photographer I've had the pleasure of working at some of the UK's best venues, and Chewton Glen. From the moment you arrive at the hotel you will be blown away by the stunning location. The Walled Garden is a magical ceremony setting, and the most incredible setting for wedding photos. The hotel itself is modern, elegant and stylish, and the team are second to none - you will be so well looked after. I couldn't recommend Chewton Glen more if you're looking for a luxury wedding venue that will blow your guests away and give you the most incredible day to cherish forever. I can't wait to return very soon. - Chloe Caldwell Photography

Lovely stay at Chewton Glen. Room was exceptional with plenty of space. Could have stayed longer. My only observation was the price of 2 gins. We were charged £48. We retrospectively were advised this was due to it being house gin made on site. Regardless, you'd have expected the recommendation from the bar staff to have come with a health warning on the price. Apart from that the stay was good.

A most wonderful afternoon tea. Chewton Glen is a special place. Beautiful setting, welcoming and warm service, and the food was perfect. A real treat. The tea at Chewton Glen is far better than the 5 star London hotels at a much lower price.

DIRTY, DIRTY, DIRTY! AVOID AT ALL COSTS!! The photos speak for themselves. THE most disgusting hotel I have ever stayed in. Due to the filthy, musty, dusty, grotty and mouldy state of my room for night one of my two night stay, it was necessary to complain. I first spoke with Holly on reception who barely made eye contact when advising they "don't do refunds". I was offered to be moved to another room when I explained how dirty my room was and wanted to check out and go elsewhere. I guess they are not familiar with the consumer rights act, then?! Then Patricia, the trainee Deputy Manager, seemed very apologetic and offered me a new room. Patricia assured me my new room would be personally inspected by her. If it was then her standards are incredibly low. The second room was no better but had an overpowering smell of bleach. The carpet hadn't been vacuumed (see photos), there were stains on the cushions (same as the guest room, see photos), there was a long dark hair in the bath (see photo), the air conditioning remote holder had clearly never been cleaned (see photo), and there was mould and serious lack of cleaning of the bathroom sinks (see photos). The list goes on. I felt itchy just being in the hotel! And the floor boards everywhere are ridiculously noisy so no one gets any decent sleep. Confirming that the hotel is "old and tired" does not excuse adequate standards of cleanliness! Their car park policy is also a huge rip off. £15 for no guaranteed space so tough luck if you leave, come back and your paid space is gone!! Having signs up detailing this is acceptable to them, apparently. How and why they class themselves as being a 4 star hotel, just for having a swimming pool (which I was scared to use considering the poor hygiene standards in the rest of the hotel) and a sauna that was out of service, is delusional! There are so many hotels in the area so check their reviews and scores and DO NOT stay at the Durley Dean!!

Service was good, hotel is just average. We were booking with a voucher we were given which might explain why we put at the very back of the hotel but it was mostly clean and was quiet so not really complaining. Very close to the beach and not far from food options and town centre so location wise you can't fault it.

Last minute booking. Under £100 for the night, for two, including breakfast. Very central to local restaurants. The beach is very close. The room was clean, very comfortable, and quiet. It has a pool/sauna etc, we didn't use, but included in the price. The only downside we could find was, the in-room kettle was full sized so filling from the sink was impossible. It's the first time I've filled a kettle from a shower

The only good thing about this hotel is the location. Reception looked lovely, the rest of the hotel was dirty and unkempt. The room was dusty and had the previous guests pubic hair left in and around the shower. The staff at reception were miserable, not one smile was given by them. Fair to say we only stayed the one night of the two we paid for. Not the 4 star experience we expected

I am absolutely shocked and disgusted by our stay at the Durley Dean. After a long day of traveling with our 8-month-old baby, we arrived exhausted but hopeful for a smooth check-in. Instead, we were met by the most unfriendly receptionist I have ever encountered. Lea, at the front desk, did not manage a single smile or welcoming word. She could not explain why I had to make three separate payments (for the room, for my dog, and for the car), and she even confirmed the wrong number of nights. Not once did she say anything along the lines of “enjoy your stay.” I honestly felt a robot could have done a better job. Unfortunately, this was only the beginning. When we got to our room and moved the nightstand slightly (to secure the baby bed barrier we brought ourselves), we were horrified to find what looked like half a plate of leftover chips from a previous guest. On top of that, under and around the bed we discovered a rubber band and a large dog treat — both of which could have been a serious choking hazard for our crawling baby. I was shaken just thinking about what could have happened if my child had found them first. When I called reception to report this, the same unfriendly Lea answered. She didn’t apologize, didn’t express any concern, and simply said “it’s okay.” Her complete lack of care made me furious. I asked for a manager, and thankfully Chelsea came to our room. She apologized, acknowledged the issue, and offered either housekeeping or a room move. Since it was already late and our baby needed sleep, we chose to move. The second room was very dark and, shockingly, still had rubbish (a piece of plastic wrap) under the bed. At least it didn’t have choking hazards this time, but still far from clean. As if all of this wasn’t enough, when checking my booking confirmation later, I discovered they charged us an extra £10 per night for our baby. No crib, no cot, no service of any kind was provided to justify this charge. Having worked in 5-star hotels around the world, I have never come across such an outrageous and unjustified policy. Between the unfriendly and unprofessional staff, the appallingly dirty room, the potential danger to my baby, and the sneaky extra charges, this hotel is an absolute disgrace. We will never return, and I strongly warn others against staying here. Durley Dean should be ashamed.

I must say what an awful hotel along with awful people who work behind the scenes for this hotel. As you can see from the picture I had a glass BAKED in my scone to which the people at front desk and bar were mortified, however the kitchen said it was ‘abit of cling film’ which it wasn’t. Was hard and solid. The director has stated he is not doing anything about this. He gave me limitations and offered a 25 minute spa treatment to ‘get rid’ of me complaining. Due to the responses of this hotel they do not care for the health and wellbeing of their customer which speaks thousands and we are worth more. There’s many more cheap hotels in the area with so much better service. If it weren’t for me not liking raisins and picking them out my scones who knows where I’d be 😭

This hotel was not great I’m afraid… Firstly, when we checked in with the night staff and paid for the stay. The next day we were out. I got a call from the hotel that I had an outstanding room charge. I said I already paid which they checked and said it was a mistake on their end. Well, they did not hesitate to cancel my room card before confirming with the guest! - The room was way too small, as well as the bathrooms. Even though they offer different room types. We have a normal double room and the size of the room and bathroom is not acceptable. - The room quality is not great; walls need fresh paint, the carpet is so outdated and old, the doors are dirty and cheap and to get in the room they card system is very outdated and it makes it hard to get in the room when swiping the card. - The bathroom fan was not working and it was extremely small. It felt very suffocating. - Their indoor pool did not look clean. Also, it looks good on the pictures on the website. But it is very misleading. The indoor pool is so small! There was barely any ventilation and the lighting was not great. This made it difficult for guests to relax in the pool because it was full of children playing and shouting. While I don’t mind children in the pool playing. The indoor pool was just not big enough for both parties to enjoy the pool and there is not pool specifically for children as guests had to specifically sign a document to make sure they are being supervised. - Parking is non existent and you have to pay £15 a day even though you are already paying to stay in the hotel with them! What we paid for the entire stay was so expensive for what we got. It’s just not worth the money. It’s sad to say but, for what I paid for just the weekend. I could have booked a week in a hotel with flights in Europe…. This hotel needs a lot of improvements!

We just checked out from this hotel and overall, it was a lovely stay! Me and family had a deluxe sea view rooms, very nice, nice view of the harbour, comfortable bed and an amazing bathroom but the hotel has some issues: parking can be a problem if there is a wedding or an event so everyone has to double park but the staff will valet the vehicles around, if needed. The spa was lovely, the pool isn’t big but it’s nice to swim in. There is a nice relaxation area with outdoor sitting, when the sun is out. Our treatments were amazing! Look out for the offers for that day. Worth it! Our dinner in the upper deck was amazing! Great food and great service. The location was perfect, close to the water, ferry and town. Issues- the room rate doesn’t include a cooked breakfast, it’s Continental only! The cooked breakfast is an extra £10! Which we think it’s so unfair as we paid a lot to stay in the hotel. The beds are very comfortable but it seems everyone slams their doors and the floors are really creaky so you can hear everything, banging doors and people walking. It woke me up every early morning! The biggest let down was the hotel charges for 12pm check out -£35! We’ve stayed at many hotels and never been charged for an extra hour! Thanks for lovely stay but needs some improvements.

Attended for a wedding. Amazing setting. Amazing views of the water. Service; on the slow side of things. Plus inefficient waitering, where finished plates and empty glasses are not frequently collected from tables. We ended up having to walk our plates to the staff, as we needed space. Room was fine. Clean, tidy and very comfortable bed.

Great location, pleasant team, noisy room! Our room was directly above the kitchen and there was the sound of a tube train arriving from 7am in the morning and late into the evening. Enjoyed our stay but not this noise. With a notice at booking we would have chosen a more expensive room option. Transparency please Harbour.

Went to the Upper Deck restaurant for our anniversary and we were not disappointed. Nice, relaxed atmosphere, excellent service and the food was fantastic. Wonderful variety of food on the menu - not your usual fare. Highly recommend.

We had a lovely one-night stay in a double inland room with a terrace. The room was well-appointed, with an incredibly comfortable bed. All the staff we interacted with were friendly and helpful. The only letdown was breakfast. The continental selection was quite limited, and the layout didn’t work well - pastries were placed right next to the juice jugs, so you had to queue behind people getting drinks just to grab something simple. Service was also quite slow. We waited a considerable amount of time for our coffees and the cooked dishes from the menu. That said, when they did arrive, the eggs Benedict and eggs Royale were cooked perfectly. Charging an additional £10 per person for a cooked option felt a bit much, especially considering our room rate was already over £300 for the night. Overall, we had a nice stay, but a few small improvements, particularly around breakfast, would really enhance the experience.

Celebrated our 25th anniversary here...hotel spoilt us with chocolates and a card ..also complimentary gin in the room! Location is unbelievable...spa was fantastic and the relaxation area looking out to the harbour was divine....Food was excellent with fabulous service in both The Jetty and The Upper Deck ...Was pricey but worth every penny! A few bits and pieces were a bit tired (tables with corners missing, wallpaper scratched in places) however the service and friendliness of staff alongside a relaxed atmosphere and views 'to die for' made it all worthwhile! We will definitely be back and will try other hotels in the group. My happy place has always been Mudeford and Hengistbury head....now I am adding this hotel to the local collection!

Lovely location and ambiance in the hotel. Room very nice with comfy bed, although ours was so hot we didn’t sleep well at all despite having the window open and fan on permanently. The spa is nice but a bit tired (less impressive compared to the Richmond Harbour Hotel spa) in need of some repairs, with tiles missing from the steam room, a small jacuzzi and paint coming off the sealing. The spa staff were lovely, but I did feed back the treatment room I was in was noisy with a broken air vent and people walking above, not very relaxing. Sadly they didn’t seem that bothered. The Jetty restaurant is outstanding, delicious food and excellent service. The big let down is the breakfast, such a poor offering, limited choice just laid out on a bar top and despite paying £500 for the weekend you have to pay extra if you want a cooked breakfast! In summary, lovely location but not worth the money, overpriced for what you get. Would stay elsewhere and just go to use the Jetty restaurant.