The 45 best hotel pools in Alberta

I had a wonderful experience staying at Hotel Arts. From the moment I arrived, the staff were warm, welcoming, and always ready to help with anything I needed. The hotel itself is spotless — every area, from the lobby to the rooms, was exceptionally clean and well maintained. The amenities were excellent and made the stay even more enjoyable. Everything was thoughtfully provided, making it clear that the hotel puts a lot of effort into guest comfort and satisfaction. Overall, my stay was beyond expectations. If you’re looking for a clean, comfortable, and friendly place with great service and amenities, I highly recommend Hotel Arts. I’ll definitely be returning!

Gross. We have stayed several times over the years. It was pleasant. This last stay may be our last. The condition of the room was horrible. The upholstery on the bed was literally disintegrating. Woke up in night to have to pick it out of my hair. Hotel response was dismissive. Front desk, literally shrugged and said that they had had a busy summer so hadn't kept up with maintenance. Manager offered a one room upgrade on subsequent stay. That in no way makes up for a room that should never have been in the rotation to be rented out.

I stayed at Hotel Arts on 12th Avenue in Calgary. Check-in was smooth, and the reception staff were very helpful and welcoming. That said, I would rate the hotel more like a 3 to 3.5 star experience rather than a 4 star. The rooms and washrooms are clean but definitely in need of updating. Also, being charged $3 for a bottle of water after paying over $500 for the stay felt a little much. Overall, a decent stay with great service at the front desk, but the facilities and extras need improvement to match the price point.

My wife and I booked Hotel Arts for the weekend of our Anniversary in August. The idea of staying in the downtown area near numerous restaurants appealed to us. The real reason for staying there was the outdoor pool. We were looking forward to spending the day sitting in the sunshine sipping drinks and visiting. Unfortunately we couldn’t get in because we didn’t have a reservation. They eventually just squeezed us in at the bar. This worked out fine, but allowed us the opportunity to find out the majority of the people in there weren’t even staying at the hotel. They charge per head for people outside of the hotel to go into the pool. There was a 40th birthday party with about 20 people going on in there. I booked the hotel probably 6 weeks in advance. Days before I received notifications from them about “enhancements” I could get, but nothing about the necessity of making reservations in advance. There was only notice to reserve a spot once you’re checked in. I bumped into another fellow in the elevator who was having the same issues. He said his main purpose for staying at the hotel was to hang out in the pool. If you’re considering staying at this hotel for the purpose of hanging out at the pool, call and ensure you can reserve at the pool before booking the room, because once you’re booked they don’t care if the people staying there can get in or not. The a/c in our room wasn’t functioning the first night. We reported it to the front desk. Someone came in and worked on it, but it still wasn’t keeping up as well as it needed to the second night. Outside of this, the room was clean, nice hotel and location was exactly what we were looking for. Staff was friendly and I was impressed with how well they put up with some very drunk people.

Ron the doorman is absolutely fantastic! Always so friendly, helpful, and full of good energy. He goes out of his way to make everyone feel welcome—such a cheery guy who brightens your day every time you walk in.

Attended a work function at the hotel. It was a beautiful evening and the food was great (considering it was sit down table service - 3 courses for 200 people). Service was extremely good and underground parking (not included) was reasonably priced and convenient. I'd definitely recommend considering this venue for any group event.

First, normally this hotel is great. The guys that greeted us were so nice and helpful! The hotel itself is nothing special but decently priced and close enough to be able to walk to most places. However this last stay, we did not have a good check in experience. Upon booking we specifically asked if it was a problem for checking in to have two rooms booked under the same name…were told that would not be a problem. We got there prior to our friends but they wouldn’t let us check in! After sitting in their lobby for over an hour, & our friend having to excuse herself from an important meeting as she had to call them to let us check in. Ridiculous and maddening, but the worst part was how rude the girl at the desk was. Made us late for our plans and definitely put a sour taste in my mouth! Our room overlooked the deconstruction of a building across the street so we couldn’t use the deck due to the dust and the noise, but this isn’t the hotel’s fault.

This hotel has superb management! You get high value with a reasonable price. I stayed here 9 days/8 nights. I was highly impressed with how well the staff worked together to give guests a wonderful experience. From outstanding complimentary breakfasts, to pool & hot tub extended hours, the steam room & gym, food/drink available at the restaurant, pub, or poolside, walk to night life or other food options... Courteous and always helpful staff. My room was comfortable, had a refrigerator, great AC, free wifi, & housekeeping was excellent! They even had security and allowed a late check in at 2am (had a delayed flight). I had a marvelous time visiting Calgary & the National Parks, I would absolutely stay here again! Oh, and thank you for the first aid too! :)

I cannot say enough good things about the Carriage House Hotel and Conference Centre! From the moment we began planning our wedding, the incredible team—especially Lino and Roxane—went above and beyond to make sure our day was absolutely perfect. Planning a wedding can be stressful, but with their support, it felt effortless. Lino and Roxane were attentive, kind, professional, and truly invested in making our vision come to life. They were there for every question, every detail, and every step of the way. Their experience and genuine care made all the difference. Our reception was everything I dreamed of and more. The space was beautifully set, the food was incredible, and the service was exceptional. I’m still getting compliments from guests about how beautiful and seamless everything was—and I owe that all to the amazing team at Carriage House. If you're looking for a venue that’s not only beautiful but also backed by a team that will do everything in their power to make your event a success, this is it. I will forever be grateful for the care and effort they put into making our special day unforgettable.

We had a group booking for our Wedding downtown, and they made it so easy to book, and were very accommodating to our needs. We stayed in a suite and it was lovely!! The layout was perfect for the girls getting ready, and hanging out with friends the night before! The outdoor pool was perfect, the location was great and the beds were unreal comfortable. Will definitely stay again!

I have stayed at the Carriage Hotel four times in the past couple of months and every visit has been great. The breakfast buffet is always enjoyable, but what really stands out are the pool parties. They are so much fun and really make the stay memorable. I hope they continue hosting them because they add something special to the experience. I will definitely be coming back again.

Had issues with our booking from a third party but receptionists had been so patient and accommodating as we straighten the unfortunate transaction. Cindy, the supervisor, was very professional and did all she can to provide us a smooth check in. Rooms are clean, we are so happy to stay here even the third party booking website gave us problems. Better book directly to avoid issues like we did but will definitely go back. Thank you to everyone who assisted us!

Very clean, very quiet, pool was warm and hottub was working and hot, fitness center was well maintained and they had a steam room too, staff were super friendly and helpful, buffet breakfast was included and delicious, pet friendly with a separate room service menu for them. Game room is a small gambling room. Best hotel ive ever stayed at

Rooms are updated and clean. Pillow are large and fluffy. The pool is the warmest weve ever experienced. It's outdoor, has a lovely, lounger chairs, got tub, sauna, and exercise room. You can order drinks and sip a beverage while watching your kids play in the pool! There are so many amenities nearby, including so many restaurants and a little bit of shopping if you need.

We had a great stay here after our wedding last weekend. The room was fantastic with a great view of the river valley. We really enjoyed the steam room and pool in the mornings. One of the staff members, Brittany, was fantastic to deal with and so hospitable. We ended up ordering in room dining and it was so nice to relax in our room and enjoy the fantastic food following our wedding. Beautiful hotel and wonderful service.

My family of five stayed in room 238 for a weekend and had one of the worst hotel experiences we've encountered. We were completely blindsided by a DJ event taking place directly below our suite. From evening until after midnight, our room was filled with pounding bass and DJ announcements. None of us could sleep. This is a historic building with no soundproofing, and it felt like the event was happening in our room. What makes this experience even more frustrating is that when we raised this issue with hotel management, we learned these events happen *weekly*. Yet at no point during booking or check-in were we informed that our room would be directly above a late-night event venue. When I asked why guests aren't notified of these events at check-in, I was told "these are business decisions." That response shows a complete disregard for guest experience. A simple heads-up would have allowed us to either choose a different room or make an informed decision about staying elsewhere. Instead, we paid premium prices for a sleepless night with our children. The Fairmont brand is known for luxury hospitality, but this location prioritizes event revenue over guest comfort without even the courtesy of disclosure. I cannot recommend staying here, especially with children, and would strongly advise future guests to specifically ask about events before booking.

3 night stay for a business conference. Our Gold room had a beautiful view of the river valley in autumn and was very spacious. Confederatoon lounge had just released its new menu, and the chicken croissant was to die for. The chicken wings are excellent. As well as the many martinis I enjoyed every evening!

We could not have imagined a more perfect place to celebrate our wedding! From the moment we arrived, the venue took our breath away. The setting was absolutely stunning, every detail was thoughtfully maintained, and it created the most magical backdrop for our special day. The staff went above and beyond to make everything run smoothly—professional, warm, and genuinely invested in making our wedding unforgettable. Our guests are still raving about how beautiful the space was and how seamless the entire day felt. If you’re looking for a venue that combines elegance, charm, and exceptional service, look no further. Choosing this venue was the best decision we made—it truly made our wedding day a dream come true!

The best hotel in Edmonton! We stayed here to celebrate my wife’s birthday and our baby’s two-month milestone, and it truly became an unforgettable experience. Every staff member was incredibly kind and welcoming, and I’d like to give special mention to David at the Confederation Lounge, whose service was absolutely outstanding. The hotel offers complimentary access to the sauna, swimming pool, and fitness centre. From the lounge or restaurant patio, you can also step outside to enjoy a breathtaking view of the Saskatchewan River, simply picture-perfect! I wholeheartedly recommend this hotel to anyone visiting Edmonton!

Had a wonderful experience this weekend. Initially, there was a mix-up with my reservation that could have ruined our trip. But, the manager - Nella - stepped in and saved the day! I am so grateful to her for helping me out in a desperate situation. She reacted with sheer patience and kindness. Thank you so much!! The hotel itself is beautiful and so well maintained. Nothing but positive things to say from the restaurant to the valet! Highly recommend!

If you like history, you must stay at the MacDonald. Fairmont has done a good job preserving the character of the hotel, while providing modern amenities. In particular, I found their shower to be better than those offered at comparable hotels. The "luxury water" in the lobby was a nice touch as well, for someone that does not drink tap water. Centrally located around the ICE district, the MacDonald offers quick access to highly regarded cafes, restaurants, and events.

I want to sincerely thank the reception team at the Blackfoot Hotel — especially Daniela and Ali — for their exceptional service during a difficult time. From the moment I arrived, I was met with warmth, compassion, and professionalism that made all the difference. Daniela and Ali stood out with their calm, efficient, and genuinely caring approach. They handled everything with grace and empathy, making me feel supported and at ease when I needed it most. Their kindness was a bright spot in an otherwise overwhelming time. Thank you, Daniela and Ali, as well as the entire reception staff, for going above and beyond. Your care and support will not be forgotten.

The rooms were clean, comfortable, and cozy, with excellent room service. I stayed for a couple of nights while attending a company conference downtown. The hotel is just a 10-minute drive from downtown, which is a big advantage since overnight parking there can be a hassle. I had breakfast in the morning, and it was fresh and well-prepared. The staff were friendly and provided excellent service.

Great hotel!! Check in was quick and painless, excellent group rate for business, friendly staff. The hotel has a restaurant with bar right by the lobby, a 24 hour gym if you want to burn some calories while on the road. Free Wifi and the room has a mini fridge, a microwave, a coffee machine and a kettle if you need to boil water. The bathroom is nice and clean with a glass door standing shower(no tub, which is fine by me). The bed is comfortable too! I visit this property once every few month for my business trip, and I highly recommend this property.

Dog Owners Beware! – Avoid This Hotel! Our stay at Hotel Blackfoot was a complete disaster. From check-in, we were treated rudely, barely acknowledged, and falsely told that breakfast was not included – even though it was clearly part of our booking. One of the main reasons we chose this hotel was for its advertised pet-friendliness. On the first two mornings, we were allowed to have our dog with us at breakfast without any issues. On the third morning, however, we were suddenly denied entry. The manager was rude, directed us to room service (with only 25 minutes left before the buffet closed), and then called the hotel manager, who insisted firmly and without compromise that we leave the area immediately. The day before, the same manager had also called our room to falsely claim that our extended booking could not be found in the system and that we were staying “illegally” – only later was it revealed that the mistake was entirely on the hotel’s side. The breakfast buffet did not match what was advertised. The original photos showing a lavish buffet with cheese platters were removed. Now, only bacon, bagels, and fresh fruit are shown – none of which were freely available and could only be purchased for an outrageous extra fee of $6. In summary: the hotel advertises pet-friendliness and a great breakfast but fails to deliver either. Combined with unprofessional staff, contradictory communication, and disrespectful treatment, this made our stay extremely disappointing and stressful – especially at over $200 per night. Dog owners, think twice before booking here!

Stayed here for years an always enjoyed cooked breakfast from menu included with room. Now it is changed to a downgraded basic bad buffet with poor quality choices. This may be a sign to look for a different place to stay in Calgary. Update: The manager has been communicating with me and working hard to fix this for the future. Nice to see the genuine efforts.

The location was very convenient for my purposes. It has a large green space for dog walking. The dog fee was pricey but seemed to be for the whole stay (and not per dog per day). It was quiet, and the restaurant was convenient and good.

The stay was great—I was there for 3 days and 2 nights. The only downside was the restaurant, which was a complete waste of money. My stay didn’t come with free breakfast (which I wasn’t aware of), as the host simply told us to pick any seat. So my friend and I did. After sitting down and grabbing our food, we weren’t even asked what we wanted to drink—they just handed us coffee and then asked for our voucher, only to tell us we had to pay. We paid the bill, but we were extremely disappointed with the price. Totally not worth it! The food was terrible: soggy scrambled eggs and stale pancakes. I will never go back to that restaurant again!

We love coming to this hotel with our kids. We have stayed here several times, and each time has been a wonderful experience. All of the staff at the hotel, including front desk, pool staff and restaurant staff are all friendly, polite and helpful. They have a free coffee and water station in the lobby which is a nice convenience. The restaurant staff are amazing - they are so accomodating with our kids and it’s so refreshing to eat somewhere where they don’t nickel and dime you for every little thing. The pool is great - water’s not too cold, there’s two fun waterslides, two hot tubs, and it’s always stocked with towels and ready to go. I can’t remember the last time I’ve seen a hotel pool with so many staff always attending to it. And there’s a little cafe at the pool that sells drinks and food. The hotel also sells discounted tickets to some local attractions (such as Calaway Park). If you are travelling to Calgary with your family, do not think twice about staying at the Sheraton Cavalier Calgary Hotel!!!

Had an excellent stay at this property. I recently had spent 3 nights at this location, and I am very pleased with the experience that I had. The hotel itself has an excellent location, being extremely close to the airport, and several restaurants, and shops, including several bistros inside the space. My room was kept very nicely clean throughout the entire trip. I was given a free breakfast voucher by the very kind staff, which was a very nice gesture. The real highlight for me was the Oasis Water Park, where I spent most of my time relaxing in the whirlpool, and riding the waterslides. I will definitely be staying here again in the near future.

We booked the Sheraton Hotel in Calgary for four of us to celebrate my husband’s birthday. Since most swimming pools near our home were closed, we chose this hotel mainly because it’s a four-star property with a swimming pool. Unfortunately, the pool experience was disappointing. The pool in the pictures looked large, but in reality, it was quite small — only about 3 to 7 feet deep and divided by a floating divider. The shallow side was about 3 feet, and the deeper side started from 5 feet, which made it feel crowded even with just a few people swimming. There were slides for kids, which was nice, but no one was supervising the area. Many children were using the slides and then diving or jumping into the pool, even though the rules clearly said no diving or jumping. It made it difficult and unsafe to swim comfortably. It would have made a big difference if the hotel had someone monitoring the pool to ensure safety and proper use. We also noticed a couple of other guests who entered the pool but quickly left and chose to sit in the hot tub because of the same issue. This was disappointing, especially since the pool was the main reason we booked this hotel. On the positive side, we tried three restaurants inside the hotel. The first one, located near the swimming pool, was excellent — the food was good, and the server was very professional and attentive. The second, Barlow Lounge, where we had dinner, was also great. The food was delicious, the service was attentive, and the atmosphere was very pleasant. However, the breakfast restaurant, Colour Bistro, did not meet our expectations. I’ve stayed at many hotels, and usually when breakfast is not included with the room, it tends to be reasonably priced since it’s within the hotel. In this case, however, it was surprisingly expensive. For three of us, we only had a few pieces of bacon, some sausages, pancakes, and a black coffee each, and the total came to around $78 before tip, which I felt was excessive given that it was inside the hotel itself. Overall, while the food and service at most restaurants were good, the pool experience and the high breakfast cost took away from what could have been a great stay. The customer service and room cleanliness were average, so I’m giving a three-star rating. With a bit more attention to the pool supervision and better value at breakfast, this could easily have been a five-star experience.

Hotel was a great choice to spend a night with our 3 year old and dog. Upon check in, front desk staff were friendly. Room was clean and beds were comfortable. Pool is large and features a regular pool with different depths, a shallow (and warm) kids pool, 2 water slides and 2 hot tubs. Pools were clean and I was impressed to find one of the hot tubs and kids pool drained the next morning for cleaning. Variety of restaurants but we only ate breakfast in the Colors Bistro - staff were amazing. Tobby was welcoming and Stacey was an excellent server. They have a buffet and menu option. 5 and under are free for the buffet. Bonus is that it’s 12pm for checkout.. so it gives you time to swim once more time before heading out. Would stay here again.

I want to thank the GM Grant and the staff for helping me host a wonderful small birthday celebration for my daughter and her friends. The team was so welcoming, and the room itself was impressive. The kids will carry wonderful memories from this special day. With so many fun activities nearby, it was the perfect spot for a staycation that truly felt like a magical getaway.

The Calgary Sheraton Cavalier on Barlow Trail will be my new home away from home. I stayed in a suite on the 7th floor. It was beautiful, tastefully and newly redecorated. It was bright and spacious with large windows and a large balcony. The spectacular views of Calgary, the Rocky Mountains and sunsets were breathtaking. Staff in every area were professional, courteous and helpful! The food in the restaurants was very good and breakfast buffet substantial. I don’t know how it could be better!! Many thanks to the Director of Sales Brenda Davidson for making my stay so comfortable and enjoyable! ♥️

Service from staff was 5-stars, but the cardio equipment needs some maintenance (touch-screens aren't lines up properly), and despite having 3 elevators and only around 6 floors to service, waiting for the elevators took forever. I'm not a fan of children in the hot tubs. They have 2 hot tubs, so it would be nice if either children weren't allowed in either, or at least have one that is adults only. Especially if I'm having alcohol in the pool (yes, there is a little bar at the pool!)

this last stay was very lacklustre. I'll give what is bad followed by what is good. BAD 1) being a titanium member with Marriott, I asked for an upgrade a month before staying here. Not only didn't get the upgrade, but let me know the day before arriving. We had friends that wanted to stay in the upgraded room, so this really put us and them out. I realize that a hotel needs to maximize their profits, but no matter who you slice it, what am empty offer. I wish the hotel would have done more to help. 2) our room was decent, but no bottled water, quite small, and on the surface looks nice, (especially the pictures), but it's already feeling dated and not kept up---felt like it was barely clean. I don't believe it has earned the designation of "autograph collection". 3) housekeeping threw out a bag we had with food in it; many items in it, but most notable, a couple of gifts of homemade jam given to my wife who's patients gave it to her to thank her for taking care of them 4) no internet for 1.5 of the days we stayed there 5) my colleagues room that had a balcony; the chairs outside and the whole area was dirty and dusty; cleaned it up themselves 6) the bathroom in the pub's restaurant was like a nightclub at 1:00am GOOD 1) The entire Bell staff were friendly and attentive. I didn't see one customer have to open the door on their own 2) One of the Bell staff, Raj, was extremely thoughtful and professional. Organized my baggage, brought it up, and when i misplaced my keys, brought me another set. 3) with the internet down, and in dire need to purchase a provincial park pass, one of the managers, Debbie let me use her personal hot spot such that I avoided getting a parking ticket, which I understand are expensive 4) Gilbert at Cedar's was a great waiter 5) Eating as Forte's was a genuine pleasure; all the staff we're attentive, helpful, and genuine. This restaurant was the best of all of the dining choices; food, staff, and decor Bottom line is, when charging the amount they do, in the same category as the Banff Springs or Chateau Louise, you can't have major holes in the experience like the ones I described

Stayed here with my family on Thanksgiving. While our stay was fine, I was blown away by the cost of every single thing. Charging a “resort” fee at checkout, for what? We didn’t do anything. No coffee included, no breakfast. The only restaurants there are $40+ per person. There’s nothing in the area outside of hiking, which is fine because we are hikers. But you have to drive into Canmore for a simple lunch that wasn’t $300 for a family. They had some activities but with extra cost. Overall it was just okay. I understand the location, but I’ve stayed in a hotel for $100 a night in Canmore that offers breakfast, coffee round the clock and flavoured water in the lobby l. The room was just okay. Nice but not worth the $700 a night. Nothing fancy or special about it overall. This trip was given to us, but I wouldn’t ever book myself or choose to come again.

This is our eighth visit here as a family, and we have never regretted coming here. Although the indoor pool was closed, it wasn't a problem for us. The hot tub and outdoor pool are perfectly suited for our family to have a blast. We lost track of time playing in the outdoor pool. The S'mores Station (which starts at 6 PM), the indoor kids' playground, and the board games in the lobby and the game room always bring us great joy. Our stay in the Loft Room is so comfortable. The moments spent lighting the fireplace, putting on some music, enjoying the view, and having a cup of coffee bring an unparalleled sense of happiness and true rest. Furthermore, breakfast at Forte while looking out at the Rocky Mountains provides the same comfort and good feeling as eating homemade food. And all the staff are dedicated to their work, and we always feel warmly welcomed by them. They gladly accept any requests and help ensure our stay is safe and comfortable. We will definitely come back here anytime.

You couldn’t ask for a more beautiful location than Kananaskis Valley. Our room was spacious and comfortable. The heated pool was enjoyable as was the hot tub. I ordered both the breakfast buffet and a la carte. Emery was such a fantastic waitress that we asked to be seated in her section. We had delicious dinners at Blacktail, Woody’s, And Forte. The Nordic Spa is a must do and plan to stay for hours.

My boyfriend and I came in July for a week. We started here before went to Banff. So lovely. They upgraded into the new black diamond club and it was fantastic. Great service. Great food. Everyone was so helpful and friendly. I have to say I saw a grizzly bear on one of the hikes we went on. Super cool—it was from a distance and we turned around immediately. But back to this lodge. Super friendly staff included: Remy, Eric, Alba, Sam, Anna. The best. The food was amazing too. Live music was a treat. 10/10. Highly recommend.

We love to visit this hotel throughout the year just for a day trip to enjoy the nature, restaurants and the spa. We decided to stay overnight celebrating my birthday and we were not disappointed. We had an issue with air conditioning and I briefly mentioned it upon checkout. Debbie went above and beyond to address the issue and made us feel valued and appreciated. This was the customer service we expected from this hotel and we are looking forward to staying here again.

The stay at this lodge has been hands down the most flawless travel experience of my life. The views are breathtaking. All my needs were met if not exceeded at every turn. The staff is beyond helpful and friendly. The breakfast is incredible, food is incredible. Appetizers and desserts served daily in the lobby. Fancy coffee bar and drinks and snacks available 24 hours. Delicious food. Beautifully kept spaces and rooms. I am blown away. I am here on business but look forward to returning with my husband in the future.

Booked four rooms for a company retreat. Historical building and grounds but overall well maintained and updated. Housekeeping did enter the room for turndown while I was in the shower which was very evident so that wasn’t great. Dined at 1888 Chophouse and Castello as well as utilized in room dining. Food and service at both restaurants was ok, not great. In room dining was good. VIP service team was amazing! They assisted with transportation, reservations, service requests, meeting supplies, etc. Overall a great hotel I would come back to with a few tweaks.

My stay at this high-class hotel was absolutely unforgettable — a perfect mix of luxury, history, and mystery. The property itself feels like stepping into an old European castle, with grand stone walls, elegant chandeliers, and corridors filled with whispers of the past. Every corner tells a story, and the atmosphere is enchanting both day and night. The highlight? The legendary “Room 873.” Known for its eerie tale of the bride ghost, the room adds a thrilling layer of mystery to the hotel’s charm. Guests still talk about the strange sounds, flickering lights, and the feeling of being watched. Whether you believe in ghosts or not, it’s an unforgettable experience that gives the hotel its unique soul. Service was impeccable — staff were professional yet warm, food was divine, and the view from the tower made me feel like royalty. If you love elegant history mixed with a little supernatural adventure, this castle hotel is a must-visit. A truly magical 5-star experience!

My family has been going to the Fairmont Banff Springs for over 30 years, and it still amazes me every time. The views are unbelievable, the setting is pure magic, and the service somehow keeps getting better with every visit. The beauty of the historical hotel is something I'll never get tired of. The food and drinks never disappoint; everything here feels effortless and top quality. I also love the Le Labo scent they use throughout the hotel. It’s such a subtle but memorable touch. And the sleep here is next level. The beds, the quiet, the mountain air; you always wake up feeling completely restored. I always wish I was staying longer. Truly one of the most special places in the world. The good thing is that I've already got my next visit confirmed!

Even before we checked in, I was impressed with the incredible service provided by the Fairmont Banff Springs. I had called ahead to let them know I was proposing to my longtime girlfriend before arriving. Over the phone, they informed me about the process for obtaining approval for engagement photographs at the hotel, stated that champagne and chocolate-covered strawberries would be waiting for us in the room upon arrival, and were incredibly friendly from the beginning. Upon arrival, James at the front desk was more accommodating, welcoming, and friendly than we could've imagined. He took us on a private tour of the hotel, showed us our room, and introduced us to our Fairmont Gold concierge. James even coordinated pushing our dinner reservations back so we would have more time to unwind in our room before dinner. All in all, James made the introduction of the Fairmont Banff Springs one we'll never forget. Upon returning to the room from dinner, James had left a personalized note with day passes to the spa for the next day, congratulating us on our engagement, in our room. He personally helped make our stay a 10 out of 10 experience. Overall, the staff at the Banff Springs helped make our trip unforgettable, even the Champagne and Chocolate-Covered strawberries in the room came with a handwritten note from Arden on the Royal Service Team. The team at the spa was absolutely wonderful, and even the wait staff in the 1888 Steak House was wonderful. We can't wait to return and make more unforgettable adventures in Banff at the Fairmont Banff Springs

The facility itself is amazing, with wonderful amenities and a friendly, professional staff. However, my experience at the Spa felt different from when I first visited 15 years ago. The masseurs were excellent, and the treatment room was very comfortable, but the main dressing and relaxation areas—and especially the spa/pool area—seemed to lack the same level of attentive service. I noticed towels, robes, and shoes on the floor, wet towels left unattended, and lounge chairs unoccupied with no staff around to maintain the space. The mineral pool was less tingly and bubbly than I remembered, though the view and the massage itself more than made up for it. Overall, the Hotel/Spa experience could benefit from a bit more attention to detail. When spending close to $1,000 for two people, the goal should be a truly seamless and exceptional experience, not was not our case.

We spent several nights, and we were treated so well by everyone we encountered. Our room had exceptional views, and plenty of room for us. The meals and the spa were so above expectations but the teams of staff from concierges to housekeeping to bell staff to servers really made our stay feel like a VIP luxury break! Thanks to all the teams we met. See you again.

Our stay at the Fairmont Banff Springs was nothing short of perfection. From the moment we arrived, we felt completely taken care of — the service is exceptional, warm, and genuinely attentive in every detail. The staff go above and beyond to make you feel special, and the entire atmosphere exudes peace and relaxation. The setting is breathtaking — nestled in the mountains, with views that feel straight out of a postcard. The rooms are elegant and cozy, and every part of the hotel, from the spa to the dining, is world-class. The spa experience in particular was deeply rejuvenating and truly made us feel pampered. If you’re looking for a place to unwind, reconnect, and feel completely cared for, this is it. The Fairmont Banff Springs is pure magic — we can’t wait to come back!

A Stay with a View, But Value Questions Lingered Our recent stay certainly delivered on the promise of a breathtaking location. The mountain views from the hotel are truly unparalleled and provided a stunning backdrop to our trip. However, after experiencing all that the hotel has to offer, we found ourselves questioning the overall value for the price. While advertised amenities like the pool were present, the pool itself was quite compact, and the jacuzzi seemed to primarily circulate water rather than offer a relaxing experience. Our room also presented a few challenges; for instance, the room itself felt a bit worn. Getting around proved challenging. The hotel's proximity to attractions meant relying on the transit bus, which, unfortunately, was consistently overcrowded with no seating available during our trips. Walking to Banff downtown wasn't a practical alternative due to the lack of sidewalks, making pedestrian access unsafe. Service experience from the staff was mixed; some team members were genuinely friendly and helpful, while others were less engaging. Dining options within the hotel were convenient due to the remote location, but the restaurant prices felt quite steep, especially given the lack of alternative eateries nearby, and the menu itself had very limited options. In conclusion, while the incredible location is undeniably a major draw, we ultimately struggled to recommend without reservations, primarily due to the perceived value for money when considering the amenities, the condition of the room, the limited dining choices, and the logistical challenges of getting around.

I booked a room with a separated bedroom and 2 bathrooms, which was ideal for our family since the semi-private bedroom allowed our 8-month-old to sleep earlier without disruption. When we arrived, we were told we’d been “upgraded” to a room with a better view. The new room, however, was a full open-concept layout with only 1 bathroom. When I called to ask about the change, we were offered free breakfast for 2 as compensation. We made do, but the view was not as described—half the windows were frosted, partially blocking the view, and the rest overlooked the hotel’s front entrance with only a partial forest view. The room felt run down and not as clean as expected, with finishes noticeably less refined than what I had booked. I specifically chose the original room for its higher-end amenities, and it felt as though we were placed in a less upgraded room—possibly because we had young children. It’s worth noting that most hotel staff were very nice and friendly. However, the staff at the Primrose restaurant was a different story—the hostess greeted us with what seemed like visible disapproval, which I could only assume was because we had a toddler and a baby. This hotel seemed to have almost no other children present, mostly older couples or couples without kids. Our toddler has dietary restrictions, so we always travel with pre-made smoothies. The fridge in our room wasn’t cooling properly, which we only noticed when packing to leave—by then, all the smoothies were spoiled. I reported it, but five hours after check-out they simply asked if we wanted a new fridge. Not kid-friendly, not worth the money. If you have children, choose the Pomeroy in Kananaskis for a far better experience. If you don’t have kids (or even if you do), Banff Springs is a much better option.

We stayed at the Rimrock Resort Hotel as part of a Rocky Mountaineer tour. The property was spectacular, the room was spacious and had a great view. The serene surroundings and quiet atmosphere more than offset the minor inconvenience of being located outside of downtown Banff. The shuttle busses ran regularly and were a convenient way to get into town and back to the Resort.

Under renovation—but well managed because we were never impacted by it. The service was great, and breakfast truly stellar. I give it 3 stars for location because it’s not a walkable location if you want to wander the streets of Banff, like we did. There’s a shuttle but it’s pretty full and not as frequent as we would have liked.

A lovely 3 day stay at the Rimrock. The hotel is clean and in places grand. The decor in our room was a little tired but the hotel is in the process of renovations. We found all the staff to be incredibly welcoming and helpful. There was a very nice young Irish lady on reception the day we checked in. The primrose restaurant was excellent the steak was fantastic and they easily accommodated changes to a few dishes for our daughters. The location is slightly out of town but the free shuttle bus and roam bus tickets made this easy but it’s not in the centre of town this might be great if you want a quieter spot or don’t mind using the bus. The coffee shop was a nice addition and we throughly enjoyed our stay.

This review is grossly overdue and the restaurant and staff deserve better. I came in the April and still tell everyone about it when I hear anyone interested in visiting Banff. Fine dining review here - I did not stay at the hotel itself. The restaurant ambiance and the food are incredible. Definitely a culinary experience and worth every penny. The view is breathtaking and makes any dinner or date night or special occasion even that more memorable. But the piece that is generally sorely missing in most places of late is service and the evening was made that much better by the impeccable, attentive and perfectly executed service of Robert, Gustavo and Matt. They were professional, engaging and super knowledgeable. Add a healthy dose of friendliness and well timed humor and the three gentlemen provided the trifecta of best in class service. Rimrock plus these three make it a 10/10 experience for me and I highly recommend this place if you’re visiting and want a one of a kind culinary experience.

he location of Rimrock is fantastic, but unfortunately, the rooms are a letdown. The carpet is incredibly old, and the rooms themselves feel run down. Everything about it feels outdated(except the main lobby), and for the price you're paying, it's hard to overlook. If the price was lower, the condition of the rooms wouldn’t be as big of an issue, but when you're paying top dollar, you expect a much higher standard. What did save this stay, however, was Mira at the front desk. She was absolutely amazing! She went above and beyond to help us, and thanks to her, we were able to get a better room. Her exceptional service definitely made the experience more pleasant. Overall, Rimrock's location is great, but unless they invest in updating their rooms, the high price just doesn’t seem justified.

Our experience at the Fairmont Palliser left nothing for wanting...it was the perfect way to celebrate our anniversary. Our suite was gracious and inviting, with a bed and linens that felt like pure luxury. The in-room music station, complete with LPs, added a touch of nostalgia that set such a memorable tone for our stay. The Gold Floor is simply the best. We love the private lounge, the peace, the view, the carefully chosen beverages, snacks, and delightful evening canapés. Having a breakfast buffet in the Gold Lounge is another fabulous perk that makes the experience feel even more special. the location is right in the heart of Calgary and afforded us so many options for dining and shopping. Most of all, we cannot rave enough about the staff. Their attention to detail, genuine kindness, and thoughtful accommodations ensured our stay was everything we hoped for and more. We found ourselves looking forward to our interactions and seeing their smiling faces throughout the day. Everyone worked in sync to make us feel special and appreciated. We leave very satisfied and very grateful. The Fairmont Palliser made our anniversary celebration unforgettable.

As most Fairmont, this place is overrated, overpriced and need serious renovations. I don't know where to start. Lobby is obviously nice. However, the bar is a total scam. The bartender was more busy flirting with middle-aged client than actually acknowledging the presence of a 31 years old professional. Not even talking about the price. A pint of beer is $15 were you could easily buy one anywhere else for $5-7. The room was clean but the shower didn't work properly. The power outlet were also not working properly, and don't even think about finding an integrated USB wall outlet, or integrated in the furniture like it is the case in most hotels these days. I was lucky enough for having a room that was facing the street. However, many clients end up with a room facing the railway, unable to sleep properly. Some of my friends ask for a late check-out. When they rushed to their room to pick up their luggage, their keys were all disactivated. All that for what? Over $300 a night? Do yourself a favour : save yourself some money, go to the Marriott or Le Germain, and stop by the lobby because it is actually the only good reason to go to the Fairmont Palliser.

Excellent location, right beside the Calgary Tower. Walking distance to a lot of attractions in downtown. I really enjoyed the stay because the service was exceptional. Even at midnight, things get fixed efficient and in a timely manner. I really wanted to express my gratitude to the royal service night manager Georgina and in room dining server Robert for their exceptional care and speedy responses. Every need was attended to, even at late night. Once again, thank you, and kind regards

We stayed at the Palliser on the Gold Floor Aug 22-25. The room had a large washroom and seating area. The bed was super comfy. The breakfast and dinner dishes were incredible. So fresh and so many choices. We ate at the Hawthorn and it was happy hour. We got 25 percent off the steak, burger and Brussel sprouts. My creamsicle cocktail was delicious!

Wonderful stay for our first time in Calgary. After a booking error they swiftly upgraded us and moved our items while we were out. Jameson was super helpful keeping me posted via text. The gold level was a great experience and worth the extra cost. It includes a lovely penthouse lounge with breakfast and evening snacks. Sammy was also exceptional but the whole staff was friendly and outstanding. Location is perfect, I self parked and never needed the car for 4 days.

So fortunate we got to spend a night here on our Vacation. Sad part is that it was only one night. This place is first class. The history and ambiance is off the hook. Next trip to Calgary and we will be staying here. Gold rooms are spacious and so well appointed. The Gold Reception area and Gold Studio on the top floor makes this place a five star package you won't forget. Great food in the morning and evenings are available to Gold Room attendees, and these treats are great! The hotel staff from the front door through management is exceptional. I am impressed with this property and we stay at Fairmonts when possible. This is Calgary's finest hotel. A+ all the way! We will be back :)

We had the pleasure of being served by Julie every morning at Hawthorn Lounge, and she was absolutely wonderful. Always welcoming, attentive, and cheerful — she made each breakfast a great start to our day. Her service truly stood out!

I've unfortunately landed one of those rooms with a shared door and let me tell you, it's a cohabitation experience. My unknown bunkies on the other side of the door are clinking glasses, sharing stories, watching their favourite flicks and slurping their soups. Other than that, the place is great, truly. Front desk said they'd try to relocate me tomorrow morning, but can't do much tonight (earplugs is my solution). At the moment, feeling pretty bummed that this is what $350 gets a girl who just wants to chillax in peace and quiet for a night. UPDATE: Night #2 I was relocated to a suite without a sharing door. It was beautiful, clean and had all the amenities my previous room did but of course, with all the additional space and perks a suite has. The pool is lovely. The property is next to the hwy so just be aware of the ongoing traffic noise. My new suite had a balcony but sitting outside is pretty loud to enjoy the view. My advice: absolutely stay here. Avoid all rooms with shared doors. ask for a room away from the hwy. Apparently deluxe rooms also are all shared doors. The front lobby staff were very kind and responsive. Thanks Blackstone for being so on top of your guests experiences.

The staff are warm and friendly. Check-in was smooth and quick, rooms well stocked with anything you need, including parchment for the baking tray. The views were good and the place was clean and quiet. There is complimentary heated parking underground. They even had family board games and colouring books for our little one. Overall a great stay!

My family and I had a great time here. The rooms were very comfortable. The beds, pillows, and sheets were very cozy. The hotel staff were friendly and accommodating. The outdoor heated pool and hot tubs were very relaxing. Better value than paying to stay in Banff, and just a short drive there instead. We'd book again, for sure.

This is a nice place to stay if you have kids. It’s a really clean hotel and the rooms are spacious. The front staff were very friendly and courteous. The kids loved the pool and hot tubs. I was grateful for the big parkade with tonnes of spaces which a lot of other competitors don’t have. Only thing I didn’t love was the massive pillows that are super uncomfortable to sleep on. Bathrooms and kitchens are a little dated.

Great place ! Looks better in pictures than real but overall a good experience. We took the suite with 2 rooms. One of the rooms did not have bath robes and the sandals to go to the pool so we had to ask at the reception. They gave us what we needed without any questions. It was the only time we interacted with the employees but very good service. The pool and spa experience also deserve a 4 stars imo. Now i understand that they won't start warning people to be quiet so that everybody can enjoy the moment. A lot of kids jumping in the pool, getting out, getting in, jumping and repeat. So like when you're adult you want quiet time a bit more. The spa was of course super crowded so did not go in it at all. We stayed in the pool maybe 10 minutes total because of the noise. With that being said, i still recommend this hotel. Great service and the room was super clean. Oh ! And just a heads up. There is no restaurant in the hotel so you need to find one outside if you're hungry.

We absolutely loved this place! Customer service was excellent. Room was clean, fully stocked with dishes and spacious. They have an area next to the pool and hot tub with tables and gas grills to use if you’d like. Parking in Canmore is hard to find so the underground parking made life much easier. The only downfall was the loud traffic highway behind the building. We couldn’t hear it in our room but it was pretty noisy by the pool. We would definitely stay again!

Amazing place to stay that is a great option if you are visiting Banff too. It's affordable and there is great parking options underground. Ruby at front desk took great car of us. Loved coming here and will want to come back soon!

We got an upgraded room that was quite spacious. Bed was comfortable and the bathroom counter large to hold all our toiletries. M club was well stocked with food and drink, all though lacking in diet beverage choices. The house made kettle chips with maple butter were fabulous. The Marriott was within easy walking distance to Stepen Street, Calgary Tower, the Bow River and other interesting sites.

We book this hotel for the location access to Steven avenue and restaurants close to downtown. It's a great location. I can't deny that. However, it's a loud hotel. There is no noise by law on Steven avenue. Windows are paper thin. You can hear every single sound lasting till 12:30 1:00 in the morning. Windows are so bad that it seems like you have a window left open. You can hear everything on the street. The hotel puts ear plugs on the on the bed stand tables not a good sign. Noise was so bad on a Saturday night. We ended up having to move rooms at 12:30 to get to the other side of the hotel. So what wasn't so noisy. Do not get a room that faces west. I do not recommend 2306. As well, fitness room is well stocked, a good fitness room. Cool and hot tub are closed which they only just recently updated but they don't have a pool or hot tub. The club lounge was quite good very spacious. No access to the patio however. The hotel staff did try their best but mad it is not a peaceful stay. It is very very very very very very very noisy.

Friendly staff and relaxing atmosphere. Was there for an event and the food was great. Spacious rooms with lots of storage. There was construction on the road so made it a little harder to maneuver around but for the most part got to and from easily. They only have valet parking which was nice but also comes with a price.

For the most part, our stay here was good. It's in a really good area of downtown and was convenient to get to everything. There were three frustrating things that reflect the rating, one of which was out of their control. The item out of their control, the construction that was happening literally right beside the hotel, made for an early wake-up call. Also, there are people who busk on that same street behind the hotel, which can get annoying at night. The hotel doesn't have a pool, which was pretty shocking. Their AI phone answering service sucks, and it made it hard to get answers when you needed them. Booking seems to be handled by a third-party service, and I had a ton of issues trying to get my room reserved.

The hotel was comfortable. Would I stay again - no. There was no breakfast included which was unexpected. Not even free coffee in the lobby (they had a machine but you had to pay for it). For the price of the room for the night, I would have expected even free coffee. Front desk was very polite and we could check in early which was nice. Valet was great (though a bit confusing as there are 2 hotels at this location). All in all it was fine for the 2 nights but I wouldn't stay again due to price, location and lack of free breakfast being included.

From the moment I arrived, Teresa’s warm welcome set the tone for my entire stay. She brings such genuine kindness, energy, and positivity that instantly makes you feel at home. Her smile and caring approach are truly exceptional, and it’s clear she goes above and beyond to make every guest feel valued. Marriott Calgary is truly lucky to have such a wonderful human on their team. Teresa embodies hospitality at its finest, and her presence alone makes the experience unforgettable.

The most memorable part of my visit was the valet parking experience. Even though I hadn’t chosen valet service, one gentleman kindly guided me through the entire process. I truly appreciated his help. I hope to see him again on my next visit.

Very nice place. I asked for the top floor, or a view of the mountains, since I live in a very flat prairie, no luck. The people are very nice, the rooms are spacious and comfortable. The door to the master bedroom doesn't close without pushing it very hard which wakes up every one. Some extra maintenance would be a good idea.

Great base location for visiting the Banff area and all the parks in the area. Having the condo was awesome, being able to do laundry and have a complete kitchen made things much easier. The unit had everything we needed. The pool and hot tub were very nice.

We booked Stoneridge Mountain Resort due to all of the positive reviews found when researching the area for a vacation to Banff National Park to mark a special occasion and it did not disappoint. The resort is lovely and clean, and the staff we encountered at the front desk very warm and so helpful with local recommendations and suggestions. Our room definitely felt like a home away from home and we had everything we needed to enjoy our week. The amenities on site including heated pool, hot tub and sauna were awesome! Our kids also enjoyed the games available to sign out. We also visited the cafe on the ground floor for breakfast one morning and everything we ordered was delicious (banana bread, apple fritters, breakfast burritos with salsa, coffee)! If there was room for any improvement, I would say that the staff could address the tight fit of the doors within the rooms as they were difficult to close and open but it really didn't detract from our overall experience. We vacationed with extended family and occupied 4 rooms during our stay - all booked through the resort directly. Everyone had the same experience here. Location is great - such a quaint town with so much nearby to walk to or easily drive to as far as restaurants, groceries, shopping, etc. We definitely felt staying in Canmore was a better choice than in the town of Banff.

The 2 bedroom 3 bed unit we rented was perfect for our family of 4. We did have to wait until after 4 to check in. We arrived at about 3:40 and was told room wasn't ready. Fair enough check in is at 4 but this was pushing it. We went to grab some groceries and got the call at 4:15 room was ready.

I’ve stayed at this hotel 5 times now. I come for 2 nights every year for a girls trip. I honestly can’t say enough about this hotel. The staff are so friendly at the desk and always try to get us the same room every year. We call it our home away from home.

We paid extra for what was billed as a luxury resort experience. Our room was on the ground floor overlooking the main road into Canmore. Unable to sit out or enjoy the mountain views due to the traffic rolling past. Asked about being moved to a higher floor & we were told the one bedroom suites were all on the lower floor. Suites ok but dated & in need of renovation. Pool area fine, lots of families with young children. On site coffee shop only open 7.30 - 2.30, so of no use for people heading out early & returning later. There is no bar, restaurant etc on site but lots of hotels around that you can walk to. Overall not worth the money we paid & in no way could this be classed as a luxury resort.

Paid a very high rate for a room facing a main road. The “all day” cafe was only open from 7:30 until 2:00 and no other way to get any food or drink on the property outside of those hours. Room and decor were dated. Pool was great and the staff were friendly but everything else felt well below par for the price.

Beautiful hotel - room was excellent and had a great view. Bed was comfy and the soap/shampoo was really nice. Incredibly clean. Lobby bar was great - our bartender was lovely - excellent happy hour. Gym is AMAZING - they also have a juice bar and lululemon retail. Nice pool and hot tub too. We will definitely be back.

The hotel itself is absolutely beautiful and delivers a sense of luxury throughout. The rooms are elegant and well-designed. They were a bit smaller than I had anticipated for the price, but the quality and comfort were excellent. The beds were very comfortable, and the service was attentive and friendly. Valet parking, while an added cost, was worth the convenience. Check-out was efficient, and our vehicle was ready within minutes. I did request a late check-out extension of just one hour but was advised there would be a $50 plus tax charge. Given the $525 nightly rate, I chose not to extend, although it would have been a nice courtesy. The property offers many options for dining and entertainment, including the Alchemy Lounge. Prices are high, but the atmosphere makes it a memorable experience. The executive lounge was an excellent bonus, providing added comfort and convenience that made the stay even more enjoyable. The Ice District itself provides plenty to explore, from shops to lounges. However, guests should be aware that the surrounding area does have a visible presence of homeless individuals and drug users. This does not take away from the luxury inside the hotel, but it is something to be mindful of when walking around the district. Overall, this is an expensive but truly luxurious stay that offers comfort, style, and convenience in the heart of the Ice District.

An exceptional hotel that delivers on every level. The rooms are spacious, beautifully designed, and extremely comfortable, with every detail clearly thought through. The staff go above and beyond to make sure you feel taken care of, and the amenities…from the pool to the fitness center to the restaurants, are world-class. The location in the heart of the ICE District puts you steps away from Rogers Place, great dining, and entertainment. Perfect for both business and leisure stays.

I visit the JW at least 4–5 times a year to enjoy a meal before the hockey games at Roger’s Place and have for the past 4 years. While the service remains consistent, the restaurant prices continue to rise without a noticeable improvement in quality or portion size. Valet event parking has also climbed sharply, now $60, up from $50 last year and $30-40 before that, with no discount for restaurant guests. I get it, inflation is real, and I understand charging for parking when not staying overnight, but a 20% year-over-year increase is hard to justify.

The staff at the JW Marriott are always so accommodating and kind. The lounge is wonderful, and they truly go the extra mile when you’re celebrating a special occasion like an anniversary or birthday — it means a lot. The rooms are always spotless and comfortable, but it’s the exceptional service and thoughtful touches that make this hotel stand out. We were traveling with dogs so it was nice that there is a dog park but the area itself is still rather rough and walking at night can be a bit sketchy

The staff were all friendly, helpful and professional. The room were new with fresh furnishings. I reached out to them via a consumer website in Edmonton hoping to get my child’s beloved toy that we accidentally left and I was pleasantly surprised to see this in my mail, shipped international by Marriott at no cost to us. This means a lot to my son and my husband who won this for him.

I had an incredible stay at the JW Marriott Edmonton over my birthday weekend. The room was spacious, modern, and exceptionally comfortable, making it the perfect place to relax and celebrate. The location is fantastic, with easy access to everything downtown has to offer. The friendly staff went above and beyond to make the experience special—I can’t wait to return!

Amazing property! We stayed in a spacious suite with three bedrooms and a comfortable queen sofa bed. It truly felt like home, with every amenity we could possibly need — especially the large dining table that brought everyone together for memorable family meals. The kitchen was well-equipped, making it easy to cook, and the living area was perfect for relaxing after a day of exploring. The whole group loved the stay. Street parking was simple and conveniently located right outside the building, which made coming and going stress-free. The location was the best part — just a short walk to downtown Canmore, great restaurants, cozy cafés, and the charming main street. Everything was within easy reach, yet the area was peaceful and quiet at night. The mountain views from the property were breathtaking, and stepping outside each morning felt like being in a postcard. The staff were friendly and responsive, adding to the welcoming atmosphere. This place was the perfect base for exploring both Canmore and Banff. We would absolutely stay here again and highly recommend it to families or groups looking for comfort, convenience, and stunning surroundings.

These place as become a staple of our experience. The first time we came was back in May of 2024 for our honeymoon and it was so incredible that we had to come back again. Surprisingly, we even got the same room We had a year and a half ago. everything from the service, the quick check-in and checkout, and the room with an amazing view are all what makes Basecamp suites unique. If you’re coming to the Banff/Canmore area, this is by far the best place you could stay at. don’t forget your swimsuit to also have an amazing hot tub experience!!!!! Thank you so much Basecamp Suites 🩷

We spent a week at Basecamp Suites. The location is excellent and rates were fair for the area. The rooms were a good size and beds were comfortable. Good supply of linens and towels. A few tweaks could make this place really excellent. The kitchen could do with a few more cooking utensils (we had just a pair of tongs and a slotted spoon to cook with). Front desk service could definitely be improved on; our TV stopped working on the second day and three calls over the next day to the virtual front desk proved futile. However, an email to the manager was answered promptly and the problem was swiftly rectified. Note that there are no elevators. We had free parking which was a bonus. Overall, we would stay here again.

I was a guest for one night in room S206 which was next to a storage room. I booked the room with booking Germany and was wondering how to access the room. I met other guests who told me I need to see the reception resorts (not suites) to get my room information. I drove there and received an email with details. They told me the info about where to find the reception was in the emails I got prior to my stay, which was not the case. The then available check in into the room was easy. I liked the room and the cleanliness. I even received a call shortly after to check on me. When I went to bed that evening, I noticed a door in my bedroom that I couldn't open. There was also a disturbing humming noise coming from it, which you could even feel when lying on the bed. When I sent a text asking what it was and whether it could be turned off, there was no response (still no answer to this day). So I slept on the couch. Not responding is bad service to begin with, but offering a room next to a “storage room” that actually houses a loud heating or ventilation system is downright rude.

The location of this complex is super! It only takes a few minutes to many shops and restaurants. Since it comes with a kitchen, you can buy groceries and cook your meals. There are washer and dryer in the unit. They even provide detergent. The house keeper did excellent job. I wish I could have stayed longer there. The only downside for the property is that one spare pillow should be replaced because there is a big stain on it. Overall, I love this place.

Excellent and great, but the bunk bed was extremely dirty, and there were hairs and boogers on the bed sheet. Other than that, it is a fabolous hotel. On site free parking. Virtual and quick check in and checkout out. We will definitely love to come back again.

Unexpected perfect accommodation. We had a one bedroom with parking. A new property and all the appliances (including full size washer & dryer & dishwasher) and comfortable bed and couch. The unit was spotless and the comfort was more than expected.

I will begin by saying that the food was excellent, as was the service we received from Kelsey. Our evening did not start off well, and we were very close to leaving. We had a reservation - made weeks ago - in which we had requested patio seating. We arrived a few minutes before our reservation time and waited for almost 10 minutes to even be acknowledged. When someone finally came to seat us, we said we had a reservation and that we would prefer the patio - which we had requested in our reservation. We were told that the patio was “closed” - even though there were people seated there and we could see several open tables. We didn’t argue and were shown at first to the worst table in the restaurant - right in front of the host stand, right in the path of the staff. We asked for the table next to it and were seated. Another 5-10 minutes passed before we were offered water. Another couple came in, asked for the patio and were also told no. 10 minutes later, another couple came in, asked for the patio and when they pushed back when told it was closed, were told that they would accommodate them. Then another couple came in and after pushing back, were again seated on the patio. In the meantime, our appetizer was delivered to the wrong table. When it was finally brought to us, I asked why some patrons were accommodated on the patio while others were not. Our server apologized and then found us - and the other couple - a seat on the patio. From this point, our dinner was excellent - food, wine and service. The patio views are clearly the main draw for this restaurant. I have to question why all guests were not given the same courtesy and treatment when being seated - when all 4 couples had reservations and there was room for all of us on the patio. If the patio is closed for whatever reason, then it should be closed for everyone. Clearly in this case, being loud and pushy had its advantages.

It’s a good concept and a great location for it, but it is very poorly executed and falsely advertised. The website tells you about all these “complementary” amenities, but they only tell you in person at the time of checking in that you’re going to be charged $20 for each night whether or not you use them. How are the amenities complementary if you’re charging for them, and why are they not included in the cost at the time of booking? The rooms look much better in the photos than reality, and the bathroom was tiny and dated. I found it hard to close the door behind me without maneuvering myself inside, that’s ridiculous for a 3-star hotel. The only saving grace was the view, but it was hard to keep the curtains open because (I kid you not) every room has a window into the neighbouring balcony which also gives you a clear view into the neighbouring room. This is perhaps the most idiotic design decision I’ve ever come across in a hotel. Everything was subpar. I got two robes, but one of them had what looked like blood stains on it. The pillows were lumpy, the air conditioner was very loud, the shower had a low pressure, and the lighting in the room was very lacking. I assumed my biggest problem was going to be the noise from the highway, but that was not as loud as I expected inside the room. The only positives I can mention are that the cleaning staff was friendly, and the view from the balcony was amazing.

My husband and I spent 2 nights at this hotel. We were really looking forward to staying here as the pictures online looked wonderful. When we entered our room for the first time, we both stood there for a second and began complaining about how it did not look like the pictures at all. The room was very unwelcoming. Dark, outdated, lifeless and half the size we were expecting - I’d was quite small! The pillows were very lumpy and flat. The pillow itself had a couple of what seemed to be blood stains. The shower must’ve been the worst part. We couldn’t even adjust the shower head which was pointing to the corner of the shower, forcing you to shove your face on the glass door just to get your back cleaned. The shower head is also covered a thick coat of limescale. I’ll also just throw in the mention of half-ply toilet paper. There is no ceiling light so we had to rely on the night table lamp. There is also one floor lamp but the switch is far under the desk, I had to awkwardly lean my leg far under there just to reach the peddle switch. The view outside the balcony is nice, beautiful sky full of stars can be seen at night. But their photos did a great job at hiding the highway right outside your balcony! It was always loud and you can’t really sit out there to enjoy the view without being disturbed by all the passing cars. Worst of all, you can see your neighbours’ balconies too and unfortunately you can even see into their rooms if they haven’t closed their curtains! We haven’t stayed at many hotels but we were also surprised that we were not offered help with our luggage. There is no elevator so we had to lug 4 luggages up a large flight of stairs. We had dinner at the bistro on our first night. The service was slow, but we had a great waitress to keep us entertained. The food was just ok, nothing special and not good enough to return a second time. The room did come with a safe, a closet, and bathrobes which was nice. But the quality of the room was very disappointing, especially for $1000/night. We then left for another hotel in Jasper for a few hundreds cheaper and it was so much better, we couldn’t help but compare. Unfortunately we will not be returning here.

Stayed here for the night with my wife and we enjoyed it here. It was quiet and something about the atmosphere is very calming. The staff gave us an upgraded mountain view which was superb! (See pics) Only caveat is that it is by the highway which can be loud at times. Otherwise, great hotel and wouldn't mind staying here again!

I did not stay here, but visited for brunch during my stay in Banff. The food and service was excellent & the views were stunning! It’s a bit outside of the downtown which is nice if you’re looking for a quieter stay/ meal.

This was a wonderful place and we can't wait to come back for a longer stay. The front desk staff was friendly and helpful. Parking was close and plentiful. The room was very Zen and modern, with a great view of the trees and mountains beyond. No road noise, just birds. We were impressed by the green roof planted with grasses and wildflowers. This was a great spot to relax after being in Banff village, which was very chaotic and busy, but with amazing restaurants. The only caveat is the hotel doesn't have an elevator, so if you have mobility issues you want to ask for a ground floor room. It wasn't a problem for us being on the second floor.

We stayed here last month after an unfortunate turn of events from a different hotel. The staff at Juniper was amazing at finding us a nice room last minute (it was almost midnight when we showed up). The rooms themselves were a little old but everything was clean and we had no problems getting extra bedsheets when we asked. We also had breakfast at the hotel restaurant and it was absolutely delicious. The only downside is the noise from the highway but it’s definitely not as bad as some people make it seem!

From the moment we arrived, it was clear that the Fairmont experience is nothing short of majestic. Every detail—from the warm greeting at the door to the impeccable attention throughout my stay—made me feel like I was not just a guest, but royalty. The atmosphere blends historic elegance with modern sophistication. The rooms are thoughtfully designed, offering comfort, style, and breathtaking views that make it hard to leave. Every corner of the hotel speaks to quality and timeless charm. What truly sets the Fairmont apart is its service. The staff operate at a level of professionalism and grace that is rarely seen. They anticipated needs I didn’t even know I had, and every request was met with genuine care and a smile. It’s hospitality at its finest. Dining was an experience in itself—every meal crafted like a work of art, full of flavour and beautifully presented. Whether it was breakfast, afternoon tea, or dinner, it felt like a celebration of taste and refinement. From the serene spa to the elegant common spaces, every moment at the Fairmont offered peace, luxury, and a sense of grandeur that is truly worthy of kings and queens. If you’re looking for more than just a stay—but an experience that elevates the senses and renews the spirit—the Fairmont is unrivalled.

It was a relaxing stay. We appreciated the activities planned throughout the day for our daughter including kids check-in, pumpkin decorating, and smores-making. Great location as it was right next to Lake Louise, however, further from town than we anticipated. Parking is not validated for dining at the hotel. We truly appreciate the efforts of the housekeeping team in making our stay comfortable. Bell staff was very helpful and efficient. Overall, wonderful experience from start to finish.

Banff is an incredibly beautiful place, and the Fairmont Hotel, located right in front of Lake Louise, makes the experience truly special. The view is absolutely spectacular. We stayed in a lake-view room, which was excellent and very different from the standard rooms that don’t face the lake. Honestly, if your room doesn’t have a lake view, it may not be worth paying the premium for this hotel. When we first checked in, the receptionist wasn’t very helpful and gave us a corner room with a limited view. I went back to the front desk and explained that it was my wife’s birthday, and asked if they can provide me with a room with better view as we came all the way from another part of the world as well. Another staff member, Maain, kindly and patiently took the time to check all available rooms. He managed to find us one with a stunning view and even surprised us with two glasses of champagne and some chocolates. We don’t drink, but we truly appreciated his thoughtfulness and warm hospitality.

This was a dream destination for our 40th wedding anniversary. The staff were warm, friendly, and very helpful. The lake view from our hotel room was just awesome. The evening fire pit to make s’mores was so fun. It was extra special to be steps away from Lake Louise to enjoy the evening. Thank you for making this special anniversary extra special ❤️

Everyone we met at Fairmont Chateau from checking in to the hotel at the concierge desk to the restaurant where we celebrated our anniversary made us feel so special. We stayed at the Gold level in the hotel. They couldn’t have been more accommodating! Remembering and wishing us a happy anniversary with chocolate covered strawberries and a bottle of wine! We felt very special and cared about. The service was impeccable from the concierge, housekeeping , spa, restaurant and daily breakfasts and cocktail hour at the lounge. Simply amazing! Thank you for all you did to make our anniversary a memorable celebration.

Astonishing View + Impeccable Service = Unforgettable Stay From the moment we arrived, Fairmont Chateau Lake Louise exceeded every expectation. The view of the turquoise lake framed by majestic mountains is nothing short of breathtaking — truly a postcard come to life. The service was impeccable; every staff member we met was warm, attentive, and genuinely cared about making our stay special. From the elegant rooms to the thoughtful amenities and dining experiences, everything reflected world-class hospitality. Whether enjoying the sunrise alone lakeshore trail or relaxing in the Basin Glacier Water every moment felt elevated and memorable. A perfect combination of natural beauty and five-star service — this is a place that captures your heart and makes you want to return again and again.

Amazing view from the 8th floor lake view king room. We were so grateful to have been upgraded to this floor upon check in. Prior to check in I requested a higher floor room and we were thrilled and surprised they gave us the top floor with a view right down the middle of the lake! The check in process was very smooth and informative and they let us check in a couple hours early as well which was fantastic. It was such a dream to wake up and go to sleep overlooking the lake. The rooms are quite small though but very nice. Loved the Nespresso machine in the room. Amazing front desk help and concierge help. I loved the text option for contacting concierge with questions. Took the free mixology class taught by Brock which was SO much fun and we highly recommend signing up for that if you are visiting. Roasted complimentary s'mores at night on the fire and also utilized the hotel pricing for canoes. Yes the hotel is a splurge but such a stress free and luxurious way to visit Lake Louise. We also completed the Big Beehive hike the day of checkout and it was of course fantastic. We dined at Alpine Social for dinner and it was tasty and also the biggest chicken sandwich I’ve ever had haha.

Beautiful hotel and grounds. Rooms were cosy, beds comfortable, bathrooms well stocked. Staff were friendly but unfortunately service wasn't up to par. We had a room transfer where our bags were lost, a bed wasn't made up. Tea was provided but not a kettle. Unfortunately we had to chase up getting a kettle delivered and where our bags were mutliple times. I would not recommend the laundry service either - no one seemed to know when or where our laundry would arrive and it took many follow ups to get any answer regarding where our laundry was or even if we would get it back before left. Housekeeping were prompt - thankfully! Our service for breakfast was also lacking. Overall we felt as though we were either forgotten about or perhaps we didn't find someone to help us that was happy to take responsibility and get us what we needed. I'm not expecting hotel staff to kiss my shoes but I am expecting hospitality that matches the price paid to stay at this hotel. After our first night I was wishing to come back but but the time we got to check out, I will try a different hotel next time.

What a great time. The room was perfect in front of a running river. The staff from the beginning to the end was very helpful and knowledgeable . The cozy lounge with Grace and Dawa as your mixologist we amazing. The food in the dining room was so flavorful and spectacular. The caribou and bison plus the vegetarian dish were perfect temperature and flavor. This place is a must eat.

A Michelin Key for this hotel? Broken hot tub and 5 machines in the gym out of order. Pool has cold water. The good: wonderful linen. Elevated food. Great waiters. The bad: above stated. FIX your machines and hot tub. Warm up the pool so that it can be used. Note: I am changing my review and adding one more star because the hot tub was fixed the same day. The machines in the fitness room were still broken during out entire stay. We really enjoyed our stay and hope that the next time we return that the fitness machines are fixed. The rest of the Post was amazing. As stated, loved the food and also our massages were top notch.

Our stay at the Post Hotel was nothing short of incredible. From the moment we arrived, we felt completely taken care of. The setting is absolutely magical — nestled in the mountains, with views that look like a postcard in every direction. The service was exceptional. Every staff member we interacted with was warm, professional, and genuinely attentive. You can tell they care about creating a relaxing and memorable experience. The accommodations were elegant, cozy, and full of character. We especially loved the charming details throughout the hotel — it felt luxurious without being stuffy. The wood burning fireplace was perfect for evenings spent inside. We also have to mention the food — amazing. The Dining Room is a must. 10/10. Every meal was thoughtfully prepared, and the wine list is out of this world. The Outpost (fast casual option) was also outstanding. Dining here was a true highlight of our trip. This place is perfect for anyone looking to unwind, enjoy nature, and be pampered. We absolutely loved it and can’t wait to come back. It really is a special place.

We booked a last minute trip to Banff at the end of July, and after reviewing the many options of where to stay and who to stay with, we could not be happier with our experience at the Post Hotel. I am a frequent business traveler, but not someone who cares about a fingerprint on a champagne glass, take the low reviews with a grain of salt! This hotel is EXCELLENT. It is a charming 3 story lodge property perched right on the river, and while clearly an older historic building, it has been updated, cleaned, and maintained to the highest standard. This is not one of those old hotels that has grime in the corners, there is clearly care being taken by the staff. It doesn't feel "old", but it does feel appropriate for the setting! The parking lot is free and generous, the lobby is warm and inviting, and there IS a modern elevator for you and your bags. The staff were incredibly friendly and inviting, and the complimentary morning coffee and afternoon tea were such a treat. No it is not air conditioned, but the overnight lows in July of 40-50F were not a problem at all. If you have ever been to the Austrian Alps, this is right on par with the well-kept charm you would experience there. We did experience a power outage in the early morning hours that lasted for about 14 hours (something clearly out of the hotels control), but before we woke up, battery lanterns had been set out by every door, and they did their very best to accommodate every need from the guests during this time. Staying in Lake Louise village is a treat, this hotel is steps away from the village shops and the visitor center, and a short walk away from many restaurant options. The views are immaculate, and I could not recommend it enough. No, it's not the cheapest hotel stay, but you are paying a premium for the location in one of the most sought after tourist destinations in the world, and while its not the Waldorf Astoria, you are still getting an excellent stay. Bravo!

Second time staying here. I appreciate the comfortable and quiet rooms, and complimentary afternoon tea and early morning coffee set out on each floor of the hotel for us early risers. Richard at the hotel entrance was especially helpful and gave us valuable hiking recommendations. Would definitely return.

Great service but industrial levels of rail transport between 9:30pm and 10:30pm (and more). Staff was great but the hotel is sitting metres from a trans-Canada train transport line that has multiple locomotives and thousands of freight trains running full on for hours. Industry meets Canada’s best “National” Park…yikes.

I have eaten at the Blaze Bar and Grill numerous times and the food is great the Problem is waiting 10 or 15 minutes to be seated. Then, when you get a table, again you wait for anyone to acknowledge you. A couple of weeks ago 3 of us waited over half an hour to get waited on. All the waiters were hanging around the bar or walking around but doing nothing. Today we waited 5 minutes to be seated, two waitresses made eye contact then walked straight to the back. When we got a table we were given water and menus right away then waited another 20 to 25 min for someone to take our order. Instead they stood by the bar, one cleaned a table near us but didn't come over. Another talked to a table beside us but ignored us. When the waitress did come she apologized saying she was sorry she was on a break. Do the other waitresses not cover for each other? I have found there is only one good waitress and one good waiter. If I was the boss of the others they would be fired. Or perhaps their boss should notice how long they stand around and do nothing.

We chose the Grey Eagle for our mini honeymoon location. They provided us with chocolates, a nice card and Prosecco (although when asked by the front desk if I wanted red, white or Prosecco, I answered with white) which are thoughtful touches. The resort is full of wonderful amenities. We dined at the Little Chief restaurant our first night and the food there was exquisite, you can tell the Chef has put their heart and soul into curating delicious meals. For our second night we went to the buffet and casino. The buffet was highly recommended and it did not disappoint. The food and servers were wonderful. Unfortunately the cleanliness of our room was lacking, when we got into the room I did a PreCheck and found multiple problems. We chose the king suite with a Jacuzzi so we could relax and when I went to check out the tub found it to be riddled with unknown hairs. It was easily rectified but quite gross having to clean up after the previous guest. I found hair pins under the curtains, small garbage littered around and a sharp nail in the carpet. Thankfully I located that with my eyes rather than a foot. I understand the business of this hotel but having clean rooms should be a bare minimum.

I went to a show last night, Marc Rebillet, with a few friends and my husband. The show itself was awesome, but our experience with the Grey Eagle staff was humiliating. We arrived around 7:30pm and over the course of the entire evening, I ordered 3 Strongbow ciders from varying bartenders. At around 11pm, we were in the Casino area and my husband and I went to the bar and he ordered a drink while I ordered a water bottle to drink. We continued to play slots or machines for a little while, I mostly sat quietly and watched them play. A little while later, we went back to that same bar tender for another drink. My husband ordered his drink and I ordered another water. This is when the night broke down and their staff completely overreached their due diligence and embarassed me in front of my group. The bartender refused to serve me, citing I had been overserved. My husband reminded him that I was currently ordering a literal water bottle. Next thing we knew, there were Grey Eagle staff surrounding us and separating me from my husband to ask how I was getting home. Telling me it wasn't a night club (not once did I act like it was?? and was wearing a full jumpsuit completely modestly and professionally dressed). I couldn't tell if they were trying to look out for me or if I was in some kind of trouble. I kept asking them to explain why they targeted me out of the entire casino and they had no explaination. I stayed calm but kept asking for answers. My husband was being mistreated and sworn at by the security staff for asking questions too, including being physically pushed to the door. In complete confusion, I was escorted off the premises like I was some kind of drunk or problem customer. Our friends came with us too and didn't understand what was happening either. Outside, while waiting for our Uber, several random patrons came over to tell me how messed up they thought it was and that clearly Grey Eagle staff are completely power tripping and have nothing better to do on a Sunday evening. I literally work today, which is why I am up now at 7am writing this. I was not anywhere near the inebriation they acted like I was to embarass me in front of a group of friends and my husband. I wasn't acting out or doing anything disruptive. I was literally sitting and drinking water bottles. I am not sure what protocols they have in place that require a 32 year old woman who is out for a show with her husband of 12 years and friends to be escorted off the premises by security for drinking 3 Strongbows over the course of 4 hours. I have tickets for future shows at GE but I won't be going there again. I cannot justify spending a dime in a place like this. I never write reviews like this because I myself run a large business and understand the nuance of bad customer service...but there was no nuance here. It was complete mistreatment. They need to seriously assess their staff and protocols. If you read the reviews, you'll notice that management only reaches out to rectify issues with customers who mention spending hundreds or more dollars gambling. Crooks.

Went to the buffet for a friend’s birthday. As a vegan there’s somewhat limited options in the buffet. However, Chef Andrew prepared a delicious special meal for me. He was very pleasant and attentive to what I could eat from the buffet. He took the time to come by and ask how my meal was. It was great experience for both my non vegan friends and me!

We were really looking forward to staying here for a concert, but the hotel room turned out to be a huge disappointment. The layout itself was fine, but the cleanliness was shocking. If you like black hair everywhere, this is the place for you. I’m staying here tonight and I’m disgusted. It doesn’t seem like the hotel even owns a vacuum—there were hairs across the bathroom floor, on the chairs, and in multiple spots throughout the room. To make it worse, I also found food crumbs and toenails. If you enjoy playing “guess the previous guest” based on the sheer volume of hair left behind, then this hotel is for you. Nothing makes you feel more unwelcome than having to do your own forensic sweep just to feel comfortable enough to sit down, let alone sleep. Save yourself the disgust. A hotel that can’t manage basic hygiene doesn’t deserve a single star, let alone your business. A hotel with this much potential shouldn’t be failing at the most basic expectation: a clean room. Until they take housekeeping seriously, I can’t recommend staying here.

The venue itself was awesome—great sound, clean space, and a perfect setting for a concert like SB19. BUT the security team really killed the vibe. They were too aggressive and unnecessarily strict. One moment stood out: the crowd was cheering on a young girl to dance—she was literally standing in front of her own seat, enjoying the moment like everyone else. Even SB19 encouraged us to stand up and have fun. But a security guard singled her out and embarrassed her in front of the whole section. Totally uncalled for. It felt like they were enforcing rules just for the sake of shutting things down—not for safety or order. This kind of energy doesn’t belong in a concert that’s built around joy, community, and connection. I hope future events here come with better, more understanding crowd control. The artists and fans deserve better.

Everything was perfect, fast and easy check in, rooms were clean and we had a great sleep, reasonably priced compared to other hotels. Went to the buffet for supper and breakfast, food was awesome and reasonably priced (you can't go wrong when paying $22 for 2 breakfasts) eggs, bacon, hash browns, sausage and coffees. Staff were always friendly and polite. Casino was fun, we lost a bunch but ended up winning it all back and quite a bit more. Great place to stay, this was our 2nd time staying and we will hopefully go back in the future.

In my personal opinion, everyone should experience this amazing Lodge! From the moment we arrived we were treated with the highest quality of customer service! Amazing staff from check in / gift shop / dining room / canoe area and cleaners! Always smiling and wanting to do anything to make your stay wonderful! We dined twice in the Dining room and left each time saying it was our best meal ever! Huge compliments to the Chef and culinary team! Our King Cabin was A1 with an even better view! Canoeing was so serene, basically paddling through exquisite blue glass like water. Nothing compares! I cannot recommend this place enough and although I have been there 3 times previously, I will definitely be returning one of these years!

Moraine Lake Lodge was one of the most memorable parts of our trip—truly a unique experience! The location is absolutely stunning, and staying right by the lake gave us access to quiet and peaceful moments especially once the day visitors left. Dinner at the lodge was outstanding—easily one of the best meals we had during our entire trip. It’s definitely a splurge, but 100% worth it for the quality and setting. The staff were incredibly friendly and accommodating throughout our stay. We actually realized after leaving that we had forgotten our passports in the in-room safe—definitely a panic moment—but the team went above and beyond. They safely delivered them to the local police station for us to pick up, which we are so grateful for. That level of service speaks volumes. Highly recommend Moraine Lake Lodge for anyone looking for a special, once-in-a-lifetime kind of getaway. Yes, it's a bit of a splurge—but for the setting, the food, and the exceptional service and the unlimited canoe use, it's absolutely worth it.

Absolutely breathtaking experience at Moraine Lake Lodge! The view is beyond words — waking up to the turquoise water surrounded by the mountains felt surreal. The lodge itself is cozy, peaceful, and beautifully designed to blend with nature. Staff were welcoming and attentive, making the whole stay feel special and relaxing. We loved the little details — fresh coffee in the morning, quiet atmosphere, and the chance to explore the lake before the crowds arrived. Definitely worth the trip! A once-in-a-lifetime kind of place that captures the true beauty of the Rockies.

This is a simply superb place. It’s located at the end of a road which is closed to public access by car except for those staying at the lodge. We had a beautiful cabin overlooking the lake. Service is impeccable. There are a few hikes to do from the lodge, ranging from 2 or so hours up to 6-8 hours. The lake is much less busy than Lake Louise (which feels like Disney with people everywhere). The views at sunrise are beautiful but lots of tours arrive about 5am so be aware it is busy then. Sunset is a private affair as all the day trippers have left by then. Although sunset is less pretty it’s still a special place to be. Make sure to book breakfast times and dinner before you go as the best times are taken early. Breakfast is excellent!

Oh my! We will never forget this place. So quiet and beautiful when all the tour buses are gone. Rooms are awesome. Food great, and just being relaxed in such a beautiful place was worth every penny. We also loved the resident porcupine. Who sees one of those in the wild?!$. Spend the money and enjoy feeling like you’re special in an absolutely special location. To be clear, only two of us…. But we saw families there.

We’ve stayed all over this area of Canada this last week and this was hands down our favorite spot. It’s secluded so there’s not huge crowds of the public in the morning or at night, very private. There are a ton of amazing hikes that you can do around the lake. We really enjoyed the larch valley trail. We took out the canoes which was so beautiful. As far as the staff, Lindsay was so accommodating and hospitable, she immediately made the lodge feel like family. And Jennifer, a waitress in the restaurant was AMAZING. Her excitement and knowledge about the hiking was game changing for us. She gave us advice on the best hikes and her advice was 100% accurate. Then when we came back from the hikes she was so eager and excited to talk to us about our adventures. Overall this was such a an amazing experience and staff.

Been staying at the Lodge for the past decade. Beautiful views, fabulous staff, and wonderful food!! Staying at the lake gives you a completely different experience than a day visit. Hard to describe how majestic it is to be there from daylight to dark.

conveniently located in Lke Louise village, just off the Trans Canada. IIt is a reasonable option as compared for example to the Lake Louise Fairmont, in term of price, availability, and access. However, on check in they did not explain how transporationn up to Lake Louise and Moraine worked - and did not mention they have their own shuttle bus to both locations (not free but competitively priced). Bus shuttles are the final frontier at Lake Louise, which we had not researched enough prior to arrival. The are public shuttles at nominal cost, but they are booked way in advance, and the few spots they release each day online for the next day are gone in a flash. Then there are private bus services which charge about $50 to one of the lakes, or $90 for a shutlle to both lakes. We should have asked the front desk about the shuttles, but left to our own devices hired a private company for day 1, before discovering the hotel shuttle in time to use on day 2. Staff could have saved us a lot of angst by mentioning this service on check-in. The hotel has a “ski chalet” vibe, with a couple of restaurants. One serves breakfast. The buffet is very basic, but costs less than an a la carte breakfast when you add in the cost of coffee and juice. One nice thing was a station where you could make your own waffles. See separate review of the other restaurant. The hotel has plenty of free parking which is in scarce supply in Lake Louise.

The one bedroom newly-renovated condo I was in was very nice. First floor, had a nice patio, and daily housekeeping was included. It was very clean, cleaner than most hotels I've stayed in. The resort has many amenities I didn't have time to use, but you still have to pay an amenities fee. At the prices they charge for the room, it should be included.

Great location and a beautiful part of the world. Hotel is situated on fantastic grounds and the main hotel and reception is fantastic. My room was a little dates and had no air con and the TV was far too small. The rooms were clean but showing signs of wear and tear that really should be addressed given the price point of the accommodation.

Our family stayed in a 1 bedroom condo last week and were very happy with our stay. There is a queen sized bedroom and a queen sized Murphy bed in the living room. The bedroom was comfortable although there can be noise from the parking lot as it’s on the first floor so you can hear cars starting and people moving their bags to check out. The bathroom was nice and updated. The kitchen was nice and has a dishwasher — we just used the fridge and microwave. The Murphy bed was a foam mattress that was comfortable and fairly easy to take up/down. There’s a door to an outside area facing some trees with 2 plastic chairs for the unit. The location is very nice. You can see the mountains from the property. There are picnic tables in several locations which we used on 2 nights to eat our pizza from the restaurant on site. Our kids loved the mini golf (it was cute and a nice way to pass a little time at the end of the day). They also loved the pool which was warm and great for a swim before bed. We also used the complementary bikes on the morning we checked out. They had 20 inch, 24 inch and small and regular adult bikes and helmets. We went on the Bow River trail right around the corner from the hotel and had a lot of fun (takes about an hour to go down and back). Bikes are first come, first served. Unfortunately the power went out at 2 am in all of Lake Louise while we were there and didn’t come back on until 3-4 pm. We managed in the morning getting ready and went out for the day. The hotel offered complimentary continental breakfast because of the outage. (Of note there was also a power outage earlier in July in Lake Louise I read about when I was looking at the news). Overall we had a nice stay. The renovated rooms were nice and we enjoyed the ground/amenities. The staff was very nice also. There’s laundry in each building ($8 to wash/dry) that was convenient. For sandwiches for the trails I recommend the Trailhead Cafe around the corner (they also had breakfast sandwiches/items but we didn’t try).

There are a lot of resort fees that makes it expensive. The room we had on the ground floor and next to the laundry room was extremely noisy. Could not sleep due to traffic noise such as the staff pulling the laundry cart early in the morning. The ear plugs they provided didn’t help. No central air conditioning system. Has to use space heater and fans . That being said - the location was great and the grounds are beautiful. The staff friendly and polite.

Reception staff were so lovely and friendly. The hotel seemed to be in a fantastic position to attend the lakes. The room, however, was horrendous. Extremely small and claustrophobic. The room was also extremely dated. We were given a room overlooking the pool. No air-conditioning and no windows to open. A very poxy and loud fan that stopped us getting to sleep. The bathroom was so small you had to wriggle around the door to get to the toilet. The restaurant was friendly and very helpful. Good quality food. Breakfast was very nice. Not good value for the money, especially when you take into consideration you have to pay extra for breakfast.

We booked a junior for a one-day trip at Lake Louise! Staff was super friendly and helpful! I prepared a proposal during my stay and the staff went out of their way to make the surprise perfect. They had upgraded our room, set up the petals and candles but also welcomed us for drinks at their patio. The rooms had a nice view to the mountains, and was clean! June Park and Alex from reception really outdid themselves. 100% recommend!

This is a good hotel to stay at. It has everything you need. My son scraped his foot in the pool and security was quick to come with first aid- which was appreciated. Who knew a foot could bleed so much. The pools coating is really sharp. That’s one negative. But otherwise, it was a good experience. The breakfast in the AM was decent. I wish there had been cereal, regular toast, fresh fruit like apple or bananas. But the kids loved the fresh toast that was on the breakfast buffet.

Everything was clean, and good. If you are over the age of 25, or larger than 140 lbs, don't fool yourself into thinking you'll get a good night sleep on the pull-out couch. You will find your knees higher than your butt. I went with a sports team and got the sports rate discount-booked the mini suite so my roommate and I could have our own space. It cost the same as the other option (I also did this through the hotel website). Got to the hotel-not a mini suite, just a king and the pull out sofa bed in the same room. I called the front desk, said my reservation email specifically lists separate spaces, and that I had a mini suite. Was told no, this is what all the sports rooms are. I didn't push it, but still thought it was weird that the website would offer it if it's not actually something you can get, and that my confirmation email said it would be a mini suite. Breakfast the next morning, a teammate told me she loves her MINI SUITE that she booked, Using the same website and code and price that I did. So yeah, did not appreciate being gas lit like that. Could I have walked down and pushed it? Yeah, probably. Did they send me a bellman with all the pillows I wanted for the sofa bed? Yes, he was absolutely great.

I can’t say enough great things about the service here! From the moment I walked in, I felt welcomed and valued. Christine was incredibly attentive, knowledgeable, and genuinely interested in helping me. She went above and beyond to ensure I had everything I needed, and her attention to detail was second to none. I left feeling like I had received top-notch care. If you’re looking for a place that truly cares about its customers, this is the one. Highly recommend for Christine

Christine was absolutely amazing! She was friendly, attentive, and made sure our table had everything we needed without us ever having to ask. Her positive energy and warm personality made the dining experience so enjoyable. It’s clear she truly cares about her guests, and she went above and beyond to make our visit special. We’ll definitely be coming back and asking for Christine again!

Incredibly beautiful hotel with TOP TIER service thanks to the awesome team of staff! It feels like a REAL hotel with housekeepers coming by to check if we to swap out our towels…she even had bottled water to give us! Front desk crew are phenomenal and we have never received such swift and dare I say *perfect* service before, which says a LOT because I’ve never left a bad review (lol!) for any hotel! Room service is quick and delicious, and there are SO many options for entertainment from the water park to the casino and a TON of food and music entertainment options IN HOUSE to choose from! Serious kudos to the staff here, they make it an EXPERIENCE as opposed to just a “stay.” If I could give 6 stars I would!

I booked this hotel so my 3 kids could enjoy the pool and I could relax, but the experience was a complete disappointment. I paid full price, only to find out the pool wasn’t even usable. When I asked management for a discount or at least a restaurant credit, I was flatly told there was nothing they could do. Absolutely no effort to make things right. The rooms are tiny, the fridge is useless, and there’s no microwave. For what they charge, the amenities are embarrassing. Customer service is unprofessional and dismissive — they clearly don’t care about their guests. This place is not worth the money. Terrible value, terrible service, and I would never recommend this hotel to anyone.

the staff is awful, I know they are doing their jobs, but obviously if you see someone with tattoos you'd expect them to be above the age 18, and the way I was treated after I told them I didn’t have my ID was awful; I did show my birth certificate, and yet that wasn’t enough, all that trouble just to use the gym, and that same employee who asked for my ID also walked behind me until I got to my room. this is absolutely ridiculous and poor service.

We stayed for two nights in May-June. We had a pleasant experience. Just got a basic room, as theme rooms were out of my budget. The room was clean and spacious. Beds were comfy and the bathtub was big. Really good water pressure too, so filled up the tub in minutes. Not a long wait for elevators. We did have someone parking their stroller right in front of our door. Not the hotels problem, but ignorant guest problem(don’t be that person!) all and all would be back. Love that it was in the mall, close and convenient for all the shopping and activities. Three days and two nights was enough to see and do the things we wanted, however would recommend staying any night but Sunday, we made that mistake and everything closes early on Sunday. We had an issue with being actually charged for the room hold($415 on-top of the $450 we paid!) but the staff was fantastic and reversed the charge right away after looking into it, but just check your statements!

We recently stayed at your hotel this past weekend celebrating our twins birthday. It started off with a great experience booking in over the phone with an agent who was lovely to deal with. But for what we paid for the room I would never come back. We started our stay with an incredibly long line up to check in with only one person working. Not what you’re expecting when paying these sort of prices. While the gentleman working was kind he seemed like he was rushing us likely because he was stressed being the only one working. Our room was ready early which was nice. My kids loved the room, we stayed in the Dino themed room. But a few issues with the room. The bathroom fan did not work and the shower leaked water all over the floor by the door and had very little water pressure. When we used the jet tub one of the controls was broken so we were unable to use part of it. And we couldn’t get the air to shut off in the room even though we turned the thermostat completely off. So it was blowing on the top bunk bed making my daughter cold. For $650 I expect the room to be in perfect working condition. I would never pay that again, likely won’t return.

Wife and I stayed here for the weekend. Needed a weekend away and we were going to a comedy show in the mall so decided to make a weekend out of it. We stayed in the modern Polynesian room which seemed to be recently updated. Was quite nice, bed and pillows were comfy. We ordered room service from the L2 grill Friday night when we got there and the food was awesome. There was a hockey tournament in the mall and lots of younger kids around the hotel but it was still fairly quiet once we were in the room. Only downsides were it’s impossible to find the light switches as the room is fairly dark and the switches are black. And there are random switches for weird lighting and some switches that don’t seem to do anything. As well the lights must of come from Temu, they flicker which was annoying. We ended up just sitting in the dark with the TV on. But those are the only complaints we have. Enjoyed our stay.

good location for family’s and so much to do, you don’t even need to leave the mall. our room was very comfy and quiet. 4 stars only because our AC hardly worked so our room was quite warm, as well as there was a CRAZY wait to leave the elevators at checkout time so i would definitely consider leaving early on your checkout date.

The convenience of having this hotel located at the West Edmonton Mall is a bonus. It is on the pricey side so we just stayed for one night. The rooms are spacious and the room was clean. We did not opt for the themed room and we were quite satisfied. Our only issue was the bathtub took a while to drain so showers were a bit tedious. Another good thing was the wash basins were lower so it's easy for kids to wash their hands after using the washroom (toilet training). Since it is a kid friendly hotel expect noise in the hallways early morning or in the evening. There was some construction noise the morning of checkout. Would we come again? Maybe.

The customer service agent named Tal was so welcoming and very supportive in making our stay here in Fantasyland Hotel an enjoyable and memorable one. Wearing a smile on his face while working to get our preferences in the room achieved is truly amazing and comfortable to deal with. I consider him an excellent worker. Kudos to you Tal! We will recommend this hotel to our friends and relatives in Fort McMurray for the valuable services by agent like Tal.

Apparently when your lights don’t work and you have to use your phones and flash lights to get around the $600.00 Space room( they didn’t have two maintenance men to fix the lights so we had to stay in the dark). This still doesn’t give you any compensation for the room… We didn’t ask to spend the night with no lights at all. At check out all that was said was “ maintenance will go fix it now” .

Great centre with water splash park complete with water slides and wave pool. Super fun for all ages but super busy during this summers heat wave. There are basketball and badminton courts, jungle gym and registered yoga or martial arts classes at an additional charge. Weight room remains open after the wave pool closes. Check the website for hours of operations. Ladies change rooms was horrendous! On multiple days, there were food wrappers and dirt all over the floor. The bathrooms smelled of urination right on the floor and around the stalls plus nasty smell. I don’t recommend going late. Come early and it’s clean. A staff member cleaned it up after someone brought it to their attention. Parking was packed and stalls were tight. Don’t park here or your car will be scratched or dented. Bring a dollar or loony for the lockers. Returnable after use. Only a handful of lockable lockers with your own lock and it’s only in the Family change room. Update…The staff and weight room were nice and clean. Updated pics of Ladies change room at closing so come early.

Could be much cleaner and less busy, but the amenities are cool. It was $17 for two adults on a weekend. Kids 3? And under were free.

The staff are super friendly and helpful. The pool area is fantastic and the waterslides are an absolute blast! Highly recommend for families with kids or anyone just looking to enjoy a fun swim. The gym looks well-equipped and there’s lots of cool art and murals throughout the place

This is a gemstone location in the heart of an amazing and, striving community of Rundle where everyone is welcomed and, taken care of by the most dedicated community of people.

Great Spot for Families! 🌊🛝 Tons of fun for little ones with a big indoor play area that's perfect for burning energy. The two large slides are surprisingly thrilling—even for adults! The wave pool is a definite highlight and adds a fun beach-like experience. Overall, a fantastic spot to spend a few hours with kids. Clean, well-run, and plenty to keep everyone entertained!

With regards to the pool - I’m not one to get upset or really write a ton of reviews, but I’m beyond disappointed with the level of cleanliness and the standard to which this facilities is currently being kept and feel I need to express how disgusting we felt leaving the pool area after our visit today. I grew up using the village Square leisure centre and I remember it fondly, but after today I see it in a new light. We arrived in the afternoon and used the family change rooms and found them to be almost to the point where we didn’t want to continue. From poop filled diapers, vomit in the garbage cans, and hot humid change rooms, to scum and questionable bodily fluids, filth and grime throughout the entrance, it was a rough start. We found several floating items while in the wave pool and I was saddened to see the buildup, rust, and whatever was growing under the top platform of the thunder run. The general state of the pool left us wanting to immediately shower once home. Additionally I saw several people swimming in what appeared to be their street clothes while not showing prior to entering. ( I visually saw them enter the pool in their dry* street clothes). Sadly My family will be taking a break from village square. It’s not us, it’s you. Clean ya sheets, comb your hair and stand up straight. Be the majestic beauty you once were. I spoke to the manager upon leaving. He was kind and seemed to hear my concerns. He said he would look into it and I hope he did. Facilities like genesis in Airdrie and the SLS in Cochran are cared for at a visually different level leaving you feeling happy about your experience.

Village Square Leisure Centre is a great family-friendly spot in Calgary, especially known for its wave pool, water slides, and fun aquatic areas that kids absolutely love. The staff are generally helpful and the variety of activities—from swimming to gym access—makes it good value for a day of recreation. However, it can get quite crowded during peak times, and some reviewers note that change rooms and facilities could be cleaner on busy days. Overall, it’s an enjoyable place for families and groups looking for an active day out.

My friend and I visited Canada for the first time from Australia. We had such a lovely time at the hotel and all the staff we interacted with were very friendly and helpful. Especially the lady who checked us in (I'm so sorry I forgot her name, please give her our regards!) who was also originally from Sydney just like me! The welcome card I received was very heartwarming and the benefits offered for employees were great as well. Concierge were always ready to help and Housekeeping requests were always answered promptly. The property is so conveniently located near tram stops, Calgary Tower, Stephen St which made it easy for us to walk everywhere and explore the city. I would absolutely love to come back and stay again!

Amazing hotel right in the city center, within walking distance of all main attractions. Spacious, comfortable, newly refurbished rooms with large bathrooms. Convenient on-site parking. Above all, the staff are truly outstanding. We had a small medical situation in our group, and they handled it with the utmost professionalism—calm, efficient, almost as if it was a drill—while remaining exceptionally kind, caring, and helpful throughout. For that, we are sincerely grateful. Thank you!

Yes! 100% I love this place. Firstly, we arrived super early for our conference and for a minimal fee was able to check in at 11am. Within an hour, the hotel had our second room ready to check in. LOVE IT! The front desk staff is probably the kindest and most helpful hotel staff I have literally ever met. Went the extra mile at every chance. Rooms have super cool features like a clock in the bathroom mirror, bedside lamps that could be dimmed, and best of all filtered water taps in the bathrooms so I didnt have to pay 8 bucks for 500ml of water. Super close to loads of restaurants although I would warn that there is a population of people struggling with drug addiction in downtown Calgary. Its far safer to stay in the hotel and they have a great selection of food and beverages. Well done! Keep up the good work!

Absolutely amazing stay at this great property! All of restaurant staff were amazing! Our food was delicious & made with care. Irene was especially helpful! Candace and Nicole were wonderful at the front desk, helping with all of our requests and allowing us to check-in early. This property had great rooms, with a nice pool on the 18th floor. I'll definitely be back!

I've stayed a number of really nice Hyatt hotels. The Calgary Hyatt was OK. No complaints about the service but it was nothing special. The check-in and check-out people were OK but not particularly warm or engaging. The hotel is centrally located and was perfect for my needs location-wise. I was there for a two-day conference so I booked all four days of my Calgary trip in this hotel. The hotel conference was well run and the food was great, although they ran out of coffee during one of the morning breaks and none of the staff seemed to be too concerned. My room had two queen beds and I was wondering how many guests really need two queens in their room? The room was rather narrow and the two beds took up most of the room, so it was annoying when I was trying to get ready in the morning and the desk chair kept getting in the way. IMO, the Hyatt needs to get rid of the extra bed and give guests some more room. The workout area was good and had plenty of treadmills. Maybe another bench or two would be good.

Alright hotel for the most part but they definitely don’t clean the remotes. Found a remote caked in other people’s dead skin when I checked in. Pretty icky. Hope they clean high-touch surfaces better in the future. Business centre printer also does not work.

I enjoyed my 4 night stay at this hotel. Hotel staff were friendly. I really like the bathroom layout where it feels spacious. Lots of counter space in the room. Daily room service. Got to enjoy the hot tub and steam room after a long hike in Banff. It was a super great treat! Hot tub water was very hot and not too crowded. (Max 4 people in the hot tub while I was there) Superb location. Right by Calgary tower, a tram station and Stephen avenue. You’ll see some questionable characters around the hotel since it’s downtown but we didn’t get harassed. I was able to find street parking most nights near the hotel which was great

A solid choice to stay, especially with a family. The rooms have the items you need to prep food for a long day enjoying the parks. There is a nice sauna and hot tub to relax in after that long day. BBQ grills and picnic tables to use for free. Heated underground parking. We had a room with a basement with a game table and wii which was great, only wish it had a gate because the stairs are very steep. Other than that, loved our stay!

We wish we had spent more than one night here. The front staff were very friendly and helpful. The views from the hot tub are unique and divine! The free amenities like a free roam bus pass was fantastic! Also appreciate that they will lend you free bear spray while you stay there for hikes. The rooms were well equipped, a little on the dated side but still clean and all functional and comfortable. Firewood was all included. Good walking paths to town if you wanted as well. A great quiet place to unwind! Recommend! Tip- bring a house coat and slippers for the hot tub/sauna to walk there/ back. They have towels there.

Had a GORGEOUS stay here! We Rented the premier 2 bedroom condo! The views were incredible and the hot tub and hot pool were spacious with incredible views as well! It was about a 5-6 minute drive to downtown, or they had free shuttle services from the resort, included with our stay! We were able to get downtown in 10 minutes and not have to worry about parking either! In addition to the spacious condos there was ample parking (albeit tight parking spots) We would definitely stay here again, and would recommend Hidden Ridge to anyone looking to stay in Banff!

I wanted to love Hidden Ridge — and parts of me really do. The resort feels like a little alpine village: cozy cabins and condos with fireplaces and full kitchens, tucked into the forest so you feel far from the everyday world. The hot tub was a true delight after a long day of hiking, and the quiet, nature-filled setting is just what a mountain getaway should feel like. The staff are pleasant, and the shuttle / free bus passes to Banff town are a nice touch that helps mitigate its slightly remote location. Rooms are roomy and comfortable, though the decor shows its age and some units need better maintenance. But here’s the deal-breaker for me: the Wi-Fi. It was so spotty I often felt like I might as well be sending smoke signals. In a world where even “escape” destinations are expected to deliver basic, reliable Internet connectivity, this felt like a failure. I could imagine many guests now basing their hotel decisions on this alone. Consider the math: at a nightly rate of ~$520, the resort’s nightly revenue easily dwarfs the cost of installing a robust satellite or fiber link (for instance, a Starlink kit + $140/month internet service). Investing in decent Internet probably pays for itself in happier guests, better reviews, and more repeat business. If you’re going for a fully unplugged retreat, Hidden Ridge delivers in style — just don’t arrive expecting to post your mountain selfies without a fight. But if you’re someone who still values a little digital lifeline, this one will drive you mad. Still, I’d revisit, because the rest of the experience — the views, the ambiance — is genuinely special. Just bring patience (or a backup hotspot).

This was a really excellent place to stay. Lots of space in the rooms. Responsiveness of the staff was really great whenever we needed to swap out a toaster (a new one in minutes!) and really nicely tucked away with lovely trails to explore all around. Pet friendly as well! Would love to go back!!

Mixed Feelings! We stayed mid-Oct. just after Thanksgiving. This was our third or fourth stay over the past years. We had a deluxe one bedroom unit with a 'loft' - 688 sq. ft. There were 2 queens in the loft, one in the main floor bedroom, plus a double pull-out in the main living area. There were two night tables in the single bedroom and one in the loft, plus a single end table next to the pull-out in the living area. The loft had a double bureau for clothes, and the entryway had a small open closet. The bedroom had a 4 hook coat rack. These were the only clothes storage spaces. The main floor had a small full bath with tub and shower. The loft had its own small powder room with toilet and sink. Both worked fine. There was a small kitchenette with appliances, a good sized table, and six chairs. The kitchenette size requires compact-sized appliances. A coffeemaker and toaster were included. Some coffee, tea and powdered fixings were provided. There was a nice stone-surround fireplace in the living area, with a 40" TV over it. There were smaller TV's in each bedroom. There was basic cable TV service, and on-site wireless internet (no password). Both were passable. There are big hot tubs and a sauna next to the main office building. There are firewood bunkers located around the property, and the office provides kindling and matches. There's return bus service to town about every 25 min. The resort gets 2-3 for condition and 5 for location and service - for an overall 3. Positives are the location, views, and amenities like hot tubs, bus service and unit fireplaces. Negatives are the dated condition of the units and appliances, the very tight unallocated parking spaces, and the strong to very strong smell of woodsmoke in the units. The kitchenette was kitted out with minimal bottom-of-the-line kitchen fittings. Minor - but annoying - were an unplugged stove burner (fixed quickly), a toaster that would only pop when unplugged, no fruit nappes, only one small baking tray, scissors that wouldn't cut, and no step stool for high storage shelves. Last, there were only 2 large pots to use with the smallest 3.5 liters! The two frying pans were fine. The living area could use a floor lamp for better lighting. There was only a single pullout couch for all of us to relax on. Any more than 3 occupants can only sit on a dinnette chair or on the floor. Each unit has a parking space, but they are unallocated. If a unit's occupants have 2 or more cars, it can force others to park elsewhere. It can be like "whack-a-mole"! If you park late in the day you might have a hike to your unit. FYI there is underground parking, but we didn't try it. The unit did, honestly, smell like an ash can. We can live with wood smoke odour 24/7, but if you can't you should seek other accommodation. Overall we had very mixed feelings about our stay at Hidden Ridge regards condition, amenities and price point. On a strictly "rooms" basis it's overpriced. If you're a young ski party of 6 or 8 people seeking cheap accomodation it might be great. If that's not you - plan accordingly.

Beautiful view from the hot tub on our private deck :) Its just wonderful here. Warmer than average with low humidity. If I could give 10 stars for the customer service I would. The front desk was over the top accommodating to our needs. "We" goofed up our reservation and they were able to extend our stay the extra day we needed before flying out. Our second room here was nestled in the pine trees and I spent our last afternoon listening to the wind blow through the pines. Very relaxing!!

This is our favorite place to stay when we're in Calgary! The rooms are clean, we get club lounge access which is a fantastic bonus for the pop and snacks. Staff are always so friendly, and the pool area is nice. Valet staff are amazing too. The location is great, we love going to Joey for dinner because it's right across the street. Can't say enough good things about this hotel, we will continue to bring our business here.

I was in Calgary for a few days for work . And I can confidently say that it’s one of the best hotels I have ever experienced. From the moment I walked in, the staff was welcoming and attentive.The catering was fantastic , specially one staff, sorry I forgot her name and lost her business card( she’s a Filipina) she’s so kind and accommodating, knowing that I don’t eat meat, she prepared food specially for me. What stood out for me during my stay was the exceptional service from the housekeeping Director and team (Anja and Phan). There was a mishap when I ordered my room service , the Tabasco sauce container wasn’t closed properly that when I took it out the bag, it splattered all over my white pants . They tried to dry clean but it’s mostly ruined, and, then they offered a similar pants to replace and sent it to me here in British Columbia where I live. I couldn’t be more grateful. They all went above and beyond.It’s rare to see such commitment to guest satisfaction. It speaks volumes about the hotel’s values and professionalism of the staff members. Overall, I highly recommend Sheraton Suites Calgary Eau Claire not only for their luxurious amenities but also for its outstanding customer service. If you’re looking for a place where the staff truly cares, this is it!

To start with the good, the location in Calgary was amazing and the staff was great to deal with. The bad, the hotel room we had booked was filled so we either had to pay more for a nice room or take a different room layout with no bath. We took the no bath option, just a stand up shower. The room only had seating for over person to eat. The shower flooded the whole bathroom, when I called the front desk they called a maintenance person that had said it was normal dew to poor quality renovations and the building knows about it. I really wish they told me that when I had swapped from a room without a bath. The headboard on the bed was scratched up. There is only included parking is you live in Alberta, otherwise valet costs an additional $50 (not a negative, as I am from Alberta, but not clearly noted beforehand)

A year ago, my husband and I hosted both our engagement party and wedding reception at Sheraton Suites Eau Claire, and to say the experience was amazing would be an understatement. From the very beginning, Anna, the Executive Meeting Manager, worked seamlessly with our wedding planner and family, going above and beyond to accommodate every detail of our vision; from the menu to the venue decorations. Both celebrations were unforgettable, and our stay at the hotel for a few nights was just as wonderful. The rooms, the food, and the service were all exceptional, and our families who stayed over the weekend shared the same glowing feedback. Just last week, we returned to celebrate our one-year anniversary, and once again, the Sheraton team made it a truly memorable experience. We were greeted with thoughtful gifts in our room, enjoyed an incredible dinner at Flower & Wolf (the bison short rib and seafood tagliatelle were unreal!), and ended the weekend with a lovely breakfast. Everyone we encountered was so warm and attentive, but a few standouts deserve special mention: Allan at the reception desk, Victor at Valet, and of course, Anna for helping us plan our anniversary stay. Thank you again for making our stay and celebrations so amazing! Sheraton Suites Eau Claire will always hold a special place in our hearts, and we look forward to returning for many years to come.

This hotel is beautiful, the location couldn't get any better for enjoying some of the fun Calgary has to offer. The promenade by the river is so incredible, what a beautiful spot. Lots of restaurants around, short walk over from Stephens Avenue, which is so much fun any day of the week. The amenities in the hotel are wonderful as well, fantastic gym, nice pool and hot tub, all the staff are very nice. Valet parking only but there is a pay parking lot right out the front door which can be more convenient depending how busy the hotel is. Quiet rooms, very clean. Cant wait to come back and enjoy again!

Stayed here during a short Calgary trip and it was a solid pick. The location’s great—right by the river and walking distance to downtown spots. Rooms are spacious and clean, with a separate living area that’s handy if you’re working or just want to spread out. Service was friendly and check-in was smooth. The pool area is a nice bonus, especially if you’re traveling with kids. Not super flashy, but reliable and comfortable. Would recommend for both business and leisure stays.

I would like to express my sincere appreciation to the Sheraton Eau Claire for providing such a delightful experience during my stay. As my preferred hotel in Calgary, I found the location to be exceptionally convenient, with a variety of fantastic restaurants within easy walking distance. The rooms were spacious and impeccably clean, and the staff exemplified the true meaning of exceptional customer service. I am also grateful for the recognition of my Titanium Bonvoy membership, which is a level of appreciation that is not always extended at other Marriott properties. Achieving this status represents considerable dedication, and the Sheraton Eau Claire certainly fulfilled the promised perks and upgrades. I certainly look forward to returning in the future.

Been here a few times now for team building Restaurant is good with a decent menu and variety. Also has a buffet which was also pretty good. Seating area was fairly comfortable and well lit. We will return again for a future building events. Only issue we had was the ice cream maker had some trouble. The staff sorted it out quickly and the ice cream was nice and fresh

We stayed at the Glenmore Inn and Convention Center for a weekend family trip and overall had a great experience. The rooms were spacious, clean, and comfortable—great for unwinding after a day out. The hot tub was a nice bonus, though the water could’ve been a bit hotter—it felt more like a warm bath. Still, it was relaxing and a good way to end the day. The staff were friendly and helpful, and check-in was smooth. The on-site restaurant was convenient and had some good options. The location made it easy to get around Calgary without dealing with downtown traffic. All in all, a solid spot for a relaxing weekend. Would definitely consider staying again!

Been there with my family. We had amazing stay. Front dest staff were very nice and friendly. Room was very spacious and clean. Bonus there was pool and hot tub. You also get laundry that was very helpful. The location is also perfect as there were so many dining options nearby. I would highly recommend for reasonable price you get very spacious room.

Front desk checking in , friendly staff, welcoming upon arrival. The Room was great very comfortable beds and clean environment. The only drawback, the Room noise level insulation could improve, the next door guests can be heard all night long.

I've stayed here twice now and both stays were pleasant. Rooms were clean, front desk staff were helpful and friendly, and housekeeping did a good job. We ran into a small issue with our stay and I contacted the hotel through their website. The operations manager responded immediately and everything was resolved to our satisfaction. They also have a really nice indoor courtyard restaurant with the best vibes. Would definitely recommend staying here!

Honestly it’s a great place to stay on the south side of Calgary. Few great restaurants in and around the location pick from. Pool area was clean and great. Front end staff were always friendly and approachable. I look forward to returning to this hotel in the future when I’m back in the area.

Originally booked at the Deerfoot casino, but a pipe burst and they redirected us in here. It was a great place. Kids loved the pool, the rooms were great. Bunch of little shops right out the door. Would definitely stay here again.

We stayed for a concert in town, and the staff were very welcoming and friendly! I had originally accidentally booked at the wrong location (not my proudest moment, but we are all human), but the Ramada staff made that potentially very stressful situation a pleasant and easy one! Within 15 minutes on the phone we were rebooked and our whole experience there was very pleasant. The rooms were comfortable and clean. There was no parking lot or street parking, however they do provide underground valet and while this was unexpected the valet staff were incredibly kind, welcoming, careful, and considerate. The fees for the parking could also be taken from our deposit at the end of our stay, which made an unexpected expense much more manageable. We felt more comfortable with the valet after seeing the staff and how great they were! We would definitely stay again.

For the cost of the room I expected better. Room was freezing had to get maintenance. Next day we entered room and it was again too cold. Ordered extra blankets. No cream or sugar for coffee maker. If you need a fridge check first ours didn't have one. Room like the rest of hotel looks old (80's) and tired. Saving grace was the friendly staff and the comfortable beds.

Reasonably clean room with a nice clean jetted tub and comfortable bed. The hotel itself has clearly seen better days but cleans up well enough. However, I can't in good conscience recommend that anyone stay here, because I have never in my life had such a hard time with a hotel putting random holds and transactions on my credit card. First they pre-authorized my card for the entire stay plus incidentals on my arrival. Then the next day I found a pending transaction for an additional night, which I had to go to hotel management to get removed - they claimed this was a "system glitch". And now, nearly a full week after my arrival, I'm finding a pending transaction for the entire stay on my credit card - despite the fact that I have already paid for the stay and the transaction for that statement is posted on my credit card. The hotel is saying they can't remove it and I need to call my credit card company; the credit card company is saying to contact the hotel. It's absolutely insane for a mid-range hotel to have had over $1000 in charges on my credit card for nearly a full week for a one weekend stay. I have never had this experience with any other hotel. Whatever process the Ramada Plaza uses for billing is clearly not functioning as it should. I won't be staying here again.

Room was quite warm with no way to control the temperature due to central air system. Lots of noise from surrounding rooms and doors to the hallway were very hard to close which resulted in a lot of slamming doors at all hours. Valet parking was very nice though. Convenient location and good price.

I recently stayed at this hotel and it was hands down the worst hotel experience I’ve ever had. The room smelled absolutely awful, like it hadn’t been cleaned properly in ages. It looked old, worn out, and just depressing to be in. There were actual flies in the room, and the washroom was tiny and uncomfortable. The bed was terrible. I couldn’t sleep at all and woke up with a stiff neck and itching all over my body, which makes me seriously question the cleanliness of the bedding. The AC barely worked, and there was no fan or anything else to help cool the room. I ended up sweating all night in a stuffy room with no proper ventilation. On top of that, parking was a complete nightmare. Even though you’re already paying to stay at the hotel, they still charge you for parking. And guess what? The parking was full. The staff told me to go park in a different lot down the street, which cost me even more money. When I asked about the safety of that lot, they flat-out said it’s not their problem. So not only did they not provide parking, they also didn’t care enough to help find a safe alternative. Honestly, I don’t recommend this hotel to anyone. It’s not worth your money, your time, or your peace of mind. There are much better options in Calgary. This place needs serious improvements in both facilities and customer service. Total disappointment. Avoid it.

Nice hotel and loved dinner a the Fox restaurant. Did NOT experience the negative aspects some Reviews mention. Our upgrade King Room was great, and clean. Balcony with 2 chairs ... provided a nice view of the city. >> We left an iPad behind but Ivy went to a UPS store, got it packaged and sent back to us. This process was quick and excellent. Exceeded our expectations. Yes, we did pay shipping cost.

Where do I start… Booked a room with a SEPARATE living room area because our toddler doesn’t sleep well in the same room as us. Requested a crib as well so we didn’t have to bring our own. Call a few days before adding an extra day to our stay, they say it’s no problem we just need to downgrade to a queen bed from a king bed, we don’t care about the bed and add the extra room. I double check we still have the extra living room space that’s separated from the bed (a 1 bedroom apartment like set up.) everything is fine. Call the day of the reservation at 12pm, make sure they are going to have the crib in the room ready to use because we’re going to be getting in late and just want to go straight to the room and transfer our sleeping toddler from the car to the crib. They are literally doing the room change over and assure us the crib will be in the room when we get there. My husband and mother in law are in the room, I’m talking on speakerphone and they heard them say the crib will be there. Also had to call three times to get through to someone, one person just hung up on me, should have been my first sign. We get there and check in, did the pre check in and just ask if the crib is ready. They say it should be in the room and if not they’ll bring it right away. Tell us to go check the room for it, toddler has waken up at this point… great. Get to the room, no crib, of course. Husband plays with our toddler and I go down to see where the crib is at. The front desk person ASSURES me that the crib is on its way to the room and is basically telling me to calm down and not worry about it. I then advise her of our second issue we have, that we were given the wrong room. When they added another night and downgraded it to a queen they also downgraded our room and it no longer has a separate living room space. I’m focused on that issue at this point since they tell me the crib is on the way to the room, phone my husband who doesn’t answer and I assume he’s putting the toddler to bed in the CRIB that SHOULD BE IN THE ROOM AT THIS POINT. They tell me that they don’t have the separate living rooms available and don’t have any adjoining rooms either, offer us a jacuzzi room, I don’t want a freaking jacuzzi I need a crib. One of the front desk people said they don’t even have rooms like that at the hotel and the other one said they did, I’m just so confused at this point. Just as they are finishing telling me that there are no rooms available of the kind we booked this guy comes out of the back and tells me that THEY DONT HAVE A CRIB IN THE HOTEL TO GIVE US. I basically demand a refund, we were going to let the separate living room issue slide because it isn’t that big of a deal, we can deal with a not so great night sleep with our toddler if it comes to that, we just want to go to sleep because it’s late. But not having a crib was just not going to work. Currently at the best western not far away for the same price (free parking and breakfast which this hotel did not have) called them when I found out they didn’t have the crib all along and they had a room saved for us and they had the crib in the freaking room before I even officially booked the room AND it has a separate living room. Hoping that they actually properly did the refund but I’m not counting on it, will see in a few days if it worked. Absolutely insane to do this to a family with a 1 year old toddler. It’s one thing if we were ill prepared and requested a crib last minute but we: 1. Made the booking requesting a crib/pack and play 2. Confirmed again when we added an extra day to our reservation 3. Called the day of when they would have been doing the change overs for the rooms to at this point triple check they had the freaking crib and they assured us they did Service was awful, the people at the front desk acted like I was being pushy and over the top requesting the crib right away, like it’s 9pm and we need to put our toddler to bed now. Basically saying, we’re getting the crib, no need to worry. THEY DIDNT EVEN HAVE ONE.

I recently stayed at the Wingate by Wyndham Calgary Airport for six days and had a generally positive experience. The hotel and service were good, with friendly staff who were always willing to assist. However, I did have some concerns regarding cleanliness and amenities. One of the main issues was that the rooms were not cleaned regularly; I expected at least every other day service, but that wasn’t the case. Additionally, I found it disappointing that when I asked for coffee and tea cups, I was informed that they were only available for sale. It was a bit confusing since I received complimentary coffee and tea bags on my first day. And also washrooms doors? Overall, while the stay was enjoyable, I believe that addressing the cleanliness frequency and providing complimentary coffee and tea items would greatly enhance the guest experience.

I have stayed at numerous Calgary airport hotels. This was is a step above. The shuttle service is reliable, easy to catch and book. The rooms are clean, and well stocked with amenities. The breakfast is good, and about average. The staff and friendly and polite. I will be making this my new go to hotel by Calgary's airport!

No issues. The rooms were spacious, clean and comfortable. The hotel was close to Spruce Meadows, which was our destination. Breakfast buffet was better than it appeared. It was my first time seeing & using an automatic pancake maker. They tasted and smelled good. There was am option for waffles, if you prefer those instead. The eggs claimed to be over easy but they were over hard, which after tasting them it didn't matter because they tasted good. They we white with a yellow yolk. (Wyndham Hinton did not have these eggs & should)

Location 1 because shuttle driver won't help with bags. Room and service 1 because left behind items "disappear". Called hotel about item left in room not five minutes after leaving. Afternoon : returned to hotel for item, they don't know where it is. Next day : called, hotel has no detail of where item is or thrown away. Emailed corporate and hotel manager: they don't have any details of what happened to my item, and simply sent boilerplate corporate "we regret" email. Hotel is a franchise, Wyndham disowns any responsibility. You're no better off than airBnB "work it out with the host". Gentle reminder hotel burglary insurance cover foced entry, so if staff are prone to take your things using key card you have no recourse. Keep belongings in room at own risk.

We were here only one night, but are very pleased with our stay. The staff is extremely pleasant..room is clean and comfortable..breakfast is very good and complete..the short walk to dinner was great! We will be back!

Quiet, comfortable beds, toddler approved. Hotel was clean and comfortable. Breakfast was included and had a nice variety of hot breakfast items to choose from. It is by the airport, traffic wasn’t an issue. Will definitely stay again!

Check in/out was efficient; staff were pleasant, professional and knowledgeable. The bed was comfortable. The room and bathroom were clean and the Internet worked well. This location is close to the airport and they offer a shuttle service.

We always stay at this hotel when flying out of Calgary. The rooms are clean, comfortable, and have everything that we need. The restaurant and lounge always have the friendliest staff! We also like that we have the option of leaving our vehicle at the hotel while we are away and that it is quite affordable. The airport shuttle is also very much appreciated. Even though I have previously written a review for this specific hotel, I wanted to write another as we recently had Basil check us in and we were so impressed with his friendly and attentive service! He was so helpful and personable. We really appreciated his warmth and hospitality!

If you are travelling with pets - stay away from this hotel! They charge 50 CAD for pet per day. What a rip off and total discrimination! Booked a room over the phone and requested pet friendly room. No mention of the pet charge at that time. During check-in ensured that a pet friendly room is provided. The price given at that time was for the room ONLY. After going upstairs with all the luggage, approximately 20min later got a call into the room from reception requesting to head back down to fill in a pet form. Only at that time I was told that a 50 CAD pet fee will be applied to the booking. This was a shock. They provided paper bowl, small toy and few poop bags after filling the form... such a great value for 50 CAD and totally useless as those are essential items we always have with us while we travel with our Rhodesian Ridgeback. You can do better Best Western Premier!!!! Also, older room and not a great location from the truck fumes and noise perspective (close proximity truck depots).

We stayed here two nights at the beginning and end of a trip to Banff and had a wonderful experience both times. The staff is warm and friendly, our rooms were super clean and comfortable, and the pool/hot tub is fabulous! We really appreciated early check in and late check out. The shuttle service to the airport worked great too. The hotel had a homey feel despite being a chain.

Rooms are clean and quiet and the bed is very comfortable. I generally only stay at Best Western Hotels and have stayed here several times on business. Only issues I have is the hot tub has been closed the last two times i was here and the gym equipment is workable but in badly need of tune ups.

We had a really good experience here. Front desk staff was extremely welcoming and friendly. Rooms were clean and we had lots of room (2 adults, 2 children). Restaurant was decent for a late night meal and had pretty good options. Pool was busy but kids still had a great time. Rate was reasonable comsidering we booked a last minute stay.

Perfect place to chill out before your flight. Beds are comfy. Has a fridge and coffee making facilities. Staff are friendly and efficient. We had food in the Bar, burger with pineapple surprisingly nice. Good pool and hot tub, added bonus of a fun slide.

I was very disappointed with my stay. The room had a strong urine odor and was noticeably dusty, which made it feel unclean and uncomfortable. It seemed as if a pet may have had an accident that was never properly addressed. In addition, the fireplace — which was included in the room rate and part of the reason I booked — did not work. Overall, this was a very disappointing experience and not what I expected for the price.

Stayed here for 2 evenings. Loved the room, it was quiet and backed onto the forest. It was terrific to have a wood burning fireplace, particularly since it was fairly cold in the evening. Check-in was fast and easy, all staff were lovely. My only suggestion would be to replace the chunky metal room keys with cards, it's definitely more convenient to slip a key card into a wallet then to fumble around with a big metal key. Otherwise, everything was perfect and we'd definitely return.

First comment… Jonah, the barman in the main restaurant area, honestly superb. Great conversation, knew what drinks we would love, full of recommendations, friendly. We honestly looked forward to a few drinks at the bar after a full day! Bedrooms spacious, fire place, balcony, stunning place. If you want a lodge experience with luxury this is the place. Great AC unit in the room which we thought wouldn’t be enough but did a great job. Our room looked out onto the road and the noise didn’t effect us at all, can hardly hear anything, although no matter where you are you can hear the train horns! Which is great! Huge shared hot tub. we finished every night with a hot tub and walk back! 15/20 walk into town, or a bus stop right outside. We only stayed 4 days and were up at 5.30am and finishing at 10pm. Everything we needed and would highly recommend. We came last week of September, weather was 20c 2 days with sun and rain the other.

We had an amazing 1 night stay in one of the lodges, an upgrade from the lovely team. Super friendly, efficient and competent staff. Very comfortable lodge with everything you need. One thing i would add is complimentary bottles of water but apart from that it was fabulous. Thank you for making our stay wonderful.

What a beautiful place this is. We did a roadtrip from Vancouver to Calgary and this was our favourite accommodation. The room was lovely and cosy with a massive bathroom, 2 comfy beds, vaulted ceiling and a gorgeous open fire - which was pre-prepared for lighting. We had the best meal of our trip in the restaurant and the views from our room were stunning!

Great stay! The staff was wonderful — we even got a free upgrade to a spacious suite with a kitchen. They kindly washed our dishes and tidied up after we rushed out early for a shuttle. Only small downside: the soundproofing isn’t perfect, but overall we were very satisfied.

We thoroughly enjoyed our one night stay here. It was great proximity to everything we were doing while in Banff. We had amazing drinks at the bar(great Bartenders) and even better breakfast. The only thing we wished we had done was get in the hot tub. Was too crowded when we tried to go.

The staff were friendly and responsive. The location is beautiful, the resort is clean and well looked after. The room was clean but absolutely not sound proof. We heard our neighbors well into the night. The do not disturb sign on our door was completely ignored twice in a 20 minute span one morning. For the money, I am not sure i would return.

From the valet parking to the lovely hotel receptionists to the incredibly comfortable room, my experience staying with Le Germain was nothing short of wonderful. Beautiful hotel in a perfect location where everything is within walking distance. The room was very clean and surprisingly quiet. Only if the window is open can you hear the noise of outside, and the minute it is closed you’re encased in silence. Fantastic place to stay for a couple nights!

Surface level posh but lacks attention to the details. Considering location it’s fine for the price they charge. It has a veneer that feels like it desperately wants to be a swanky hotel in Asia but is run by North American corporate cheapness. Dim lighting abounds and the polish just isn’t really up to snuff. We booked a queen but the mattress was a double (we measured), and when we told the front desk they just said they can’t upgrade us to a king and then cast doubt on the standardized measurements we were referencing. The staff eventually apologized when we were checking out. The room had lots of cheap plastic switches (lights, toilet flush) that didn’t quite work smoothly and the bathroom doors were all loose. There was a non-functional laptop dock built into the desk and a mysterious Chromecast hiding half-disconnected behind the tv. The eye-wateringly expensive mini bar was stocked to the point that there was no fridge space for anything else. The bed was uncomfortably hard and, as previously mentioned, undersized. The shower plumbing was just loose enough to spray some extra water around while using the hand wand. And for some reason the outlet in the ironing cupboard was behind what seemed like a loosely hinged piece of spare lumber that juts outward a good foot when it’s in use. Overall we probably wouldn’t stay here again.

Thank you Le Germain for a wonderful stay. I had a bit of an issue with the heating in my room but they were quick to assist and help. Definitely the most beautiful hotel in Calgary. Rooms are all modern and renovated. The staff goes above and beyond to assist. The front desk is unbelievably kind. I will return. The signature kind room is the way to go and the Charcu reataurant has a great menu for dining or a late night cocktail at the bar.

Rooms itself was nice and spacious. Bed was on the harder side (not my cup of tea). There is in room coffee machine with pods. I have never been a fan of valet parking, even worse when it’s almost forced because there is no other option really. Then having to pay $50 on top. Truly not worth it. Just leaves a bitter taste in my mouth. Location is very central to many bars/restaurants. Likewise, because of this, there is a lot of traffic. The staff we encountered have been all nice. Room can use more bath towels. Most likely would not return due to the parking situation alone.

Loved my stay at the St. Germain Hotel in downtown Calgary. The room was clean, the bed super comfy, and the shower was amazing. I really liked the separate toilet layout, and the view of the Calgary Tower was a bonus. Only suggestion: consider adding a snack area like the Hilton next door. It would be helpful for late-night cravings or emergencies—especially for those with medical needs like low blood sugar. Would definitely stay again!

The hotel is absolutely fantastic! The rooms are large, clean and well laid out. The staff is friendly and offers wonderful advice. The restaurant food was perfect with attentive staff. I walked what felt like all of the city attractions safely and easily from the hotel. It's a great space for business or personal trips.

Just faced an exceptional customer service from Erica. I requested additional night at Calgary Le Germain, but the hotel was fully booked. Erica was so nice to put me to the wait list and to follow up my request. Today she called me back and told that she was able to extend my booking! That were amazing news that made me really happy! Thank you Erica!

Great hotel! Bed sheets are clean and 4 pillows on each bed, nice, clean bathroom with a deep tub and perfect water temperature, mini fridge in a drawer and outlets everywhere, free food, great room design as well, staff is really nice, air conditioner works really well and gets your room at the perfect temperature and comes with a "Do Not Disturb" sign to hang on door handle, room comes with a hair dryer, an iron and a coffee maker, the room comes with 2 water bottles for free instead of $8.00 at the mall. Love this place!

I was on here determining if they should get a 2 or 3 star. Then I saw i was at a 2-star hotel. I don't know what qualifies a hotel for their star rating, but I think the WEM inn did 5 stars for a 2 star hotel. The concerns I had was that it was run down and aged (probably why it's 2 star..?) The staff. AMAZING. very helpful, polite and had NO issues with them. The rooms felt aged but clean. Recommend some minor maintenance, but my house needs it too. Haha. The breakfast was a normal continental breakfast. Toast, yogurt, hard boiled eggs, cereal, juice, pancakes and coffee/tea. Nothing special, but definitely no complaints. One complaint/recommendation I have is the toilet paper holder. It's so close to the toilet, you have to sit at an angle. I would recommend putting it on the other side, on that 45⁰ angle part of counter. Oh. And during my stay, they had elephants in the room above and baboons in the hallway. Haha. They definitely could use better sound proofing.

Our family stayed here on vacation, it was a lovely experience. So close to the mall! The rooms were clean and spacious, plus Bushra at the front desk was a delight! She was truly the gem of our stay. Plus the stay and play park passes were well enjoyed by our kids.

Currently staying here for 12 days. Horrible service since we made our reservation. Firstly, because my spouse is here on work, they had his employer fill out an authorization form. No problem. Then they sent an email the next day saying it was declined because the company address did not match my address. So they had the employer fill out a second authorization form. Then when we arrive, we wait over an hour because we are told the authorization form was declined again. When in fact I showed them the emails showing it was accepted and good. They didn’t care about any of the emails. They said the room rate had changed. My spouses employer called and was very upset. They wanted him to fill out the authorization form a 3rd time!!!! The cot we are paying for at $20/day for 12 days has springs poking into my daughter’s back. I tried calling the front desk for over an hour from our room. Busy signal. I went to the front desk twice to speak to a manager and was told there was no one and nothing they could do about our bad experience. We are located on the 2nd floor and at midnight last night there was several children running around above us for over an hour making it impossible for us to sleep. I watched so many people get free passes to the mall and I’m told we cannot have any for our troubles. I’m giving them over $3200 and this is how we are being treated. Worst experience I’ve ever had at a hotel. UPDATE: day 4. No clean linens. We can’t get any facecloths or hand towels or sheets and we are cleaning our own rooms and making our own beds. Horrible!!!

At arrival, the entrance and lobby was dirty. At night, I could hear the ice machine from my room and it sounded like a bulldozer. The air conditioner sounded like a snow plow. The furniture was shabby and damaged. Most carpets were stained. Guests were complaining about their reservations at the front desk. When I made the reservation, I was charged another 150.00 dollars above the hotel advertised price for the commission. I was never told there would be another charge for commission. When we arrived, we were told the rooms would only be available after 4:00 p.m. even thought I called in advance and was told I could have the room in the morning of my arrival. The only good thing about the hotel was that the staff was suitably helpful and the bedding was clean. I will never go to that hotel again.

Our stay was nice! It was a pretty standard room, clean and comfortable. The location and savings on attraction passes definitely makes it a worthwhile stay. My only complaint would be the breakfast. It was okay food, but the breskfast room was difficult to access and navigate with the number of people there. I preferred the breakfast boxes they had a couple years ago. Even without the breakfast, we would stay again.

The staff is kind, professional and the rooms are clean. I feel this hotel is lagging behind standard hotels these days and falls very short compared to it's sister hotel. It has a full guest roster, yet has one of everything or is grossly under sized due to the hotels age. One member doing checkins and one elevator for example. The morning breakfast is held in a small room with eight or nine tables, very cheap carb based meal choices. The walls and floors are thin with old style connecting doors to other rooms, so you hear noise from every direction. It tends to be loud as there are lots of families here to go to the mall and water park. Now this is the point of this hotel and you get complimentry passes for the parks, however this deal only exists IF you book directly through the hotel, just something to be aware of if you are looking for deals. I just find this hotel not up to par for what it's says it gives, when booking online they make you believe it's attatched to the mall and apart of the Fantasy Land hotels. I would be less dissappointed if the hotel didn't cost over $1,300.00 for two nights. You are paying solely for the location. If you want the full experience and can afford it, than go to Fantasy land. If you're looking to save then get a hotel a couple kilometers away and just drive to the mall.

Basic limited service hotel. Room is dated but acceptable. No food service, free parking. Basic small gym but has an OK looking indoor pool and hot tub (didn't have chance to use). The hotel is located about 1km from downtown, so it walkable but not close by. There used to be a restaurant there but is closed and there is no food service whatsoever. Underground parking is included. The rooms are basic, rather old finishing, basic motel like, but is functional and we had no issues. Has a good public kids playground next door. M

This morning, October 11th around 9:00 AM, your housekeeper entered our room without permission AGAIN! At that moment, four of us girls were inside — doing our makeup and getting dressed! Is this what you call “professional”? I stayed here for just two days, and this happened twice! Twice!! I cannot understand how such behavior can exist in a so-called “professional hotel.” If you can’t even respect guests’ privacy and safety, then you shouldn’t be welcoming guests at all. The first time, my jewelry was thrown away. Now, a male staff member just walked into our room while we were changing! How do you even begin to explain that? Go ahead — try to justify it! My experience at this hotel was absolutely terrible. The housekeeping staff threw away my jewelry — a pair of earrings and a ring — while cleaning my room. When I reported this issue to the front desk, an Indian male receptionist with glasses was extremely rude. Instead of apologizing, he blamed me for “leaving my things around” and even threatened to call the police. I told him it was my room and I have every right to place my belongings wherever I choose. He never offered a single apology, showed no professionalism, and simply walked away. I am extremely disappointed. This kind of behavior is unacceptable and completely unworthy of a hotel of this level. Poor management, poor training — I will never stay here again and would not recommend it to anyone. They are liar This hotel has been a deeply disappointing experience. I stayed for two nights (October 9–10, 2025), and during that time, my earrings and ring were thrown away by the housekeeping staff. I never asked for compensation — all I wanted was a sincere apology and accountability. Instead, the male Indian receptionist wearing glasses mocked me, saying “Why don’t you just put your things in the toilet then?” — an extremely disrespectful thing to say to a guest. I only contacted the police because their staff suggested it, not because I wanted to. Now, the hotel has falsely accused me of insulting their staff, which is completely untrue. There were two male guests in the lobby who witnessed the incident and can confirm that it was the receptionist who behaved rudely and insulted me first. What’s worse, the hotel only found my ring, but my earrings are still missing, and they acted as if everything was resolved. They never gave me a sincere apology. Even though they apologized in person this morning and I accepted it, they later chose to spread false claims and deny responsibility. This hotel shows a shocking lack of honesty, respect, and professionalism. If you care about being treated fairly, stay far away from this place.

Disappointing stay – would not return. This hotel isn’t just outdated—it’s in rough shape. The ceiling near the entrance and bathroom was made of flimsy foam panels that had yellowed over time and could be pushed in with your hand. The carpet was loose, fraying, and coming apart. It didn’t feel clean or well-maintained at all. The AC was a nightmare. It was a hot week, and even when we turned the temperature down, it kept resetting and going back up. On top of that, it made a loud clicking noise all night that kept waking me up. There was no microwave on our floor—you have to go all the way to the front desk to use one, which is incredibly inconvenient, especially for how much they charge per night. This place badly needs a full renovation and a deep clean. It’s a 20-minute walk from downtown, which isn't terrible, and the only real positives were the free parking and the $15 daily food credit. What really left a bad taste was how the front desk handled our request for information on visiting Lake Louise and Moraine Lake. They immediately tried to sell us private tours for over $100 per person. We later discovered (after our trip) that the official Parks Canada shuttle only costs $8 per person. It felt like they deliberately left that out to sell more expensive tours and make a profit. We ended up not going at all because of the cost, which really ruined part of our trip. We won’t be staying here again, and I wouldn’t recommend it to anyone.

Came here for my boyfriends birthday and they were very nice. Upgraded our room to a Jacuzzi tub. A few downsides were that the room was really warm and couldn't turn down the temperature. Was told it's the age of the building. And the cable TV didn't work well at all. The remote wouldn't work from a short distance and there was no channel guide so spent most of the time flipping through trying to figure out what was on. Was annoying. The indoor pool was nice, clean and warm. Hot tub worked well.

Really had a nice experience at this hotel. My husband is disabled and they were able to accommodate his needs. I really appreciated Clara for going out of her way to look into a private shuttle for us to Lake Louise.

We stayed at the Runblestone lodge as it was a good price for the location. The beds were comfortable although the bathroom was super dark. The little balcony and complimentary Roam bus passes were a nice touch too. Unfortunately, the restaurant was closed so you’ll have to go into town to eat but that was known before booking.

Rooms are outdated and the AC in our room was very noisy, we resorted to just leaving our window open all night to get some cool air in. The Jacuzzi in our room we thought was great, but when we turned the jets on, some black stuff came out of them and freaked us out! Underground parking was a little awkward to get in and out of especially having a bigger vehicle. Pool and hot tub were great but may just need some renovating, some tiles in the tub have come off and railings were all rusty … Despite the issues we had, we still enjoyed our stay but just not sure if we’d come back again.

Great location, very accommodating, fair pricing, laundry facility and very clean rooms. Liked · This place is in a great location with a super well-lit parking lot. The lobby is a spacious and inviting area with a cozy spot to watch TV. The staff at the front counter were really friendly and professional, and everything looked neat and tidy. My wife was thrilled to learn that they have laundry facilities on-site, with coin-operated machines. The swimming pool may be a bit small, but it’s still fun and the hot tub works great. They were happy to accommodate our request for two rooms side by side, and it was no problem at all. Rooms being on the second floor it was great the know they had elevators to make taking things up easier. The rooms were very clean, with plenty of storage space for our belongings and all the necessary amenities. The furniture looked brand new and in good condition, and the bathrooms were also very clean and spacious. The shower and tub were spotless from top to bottom, and the towels were super clean too. Disliked · I found the room we stayed in to be on the high humid side. Though the bedding and blankets were very clean, I can feel the humidity affected them. The biggest bummer was that we didn’t get any breakfast except for coffee and a granola bar. The fruit on the side didn’t look very fresh, and an apple was bruised from something heavy placed on top of it. They said we could go to the Denny’s on the property, but considering how much we paid, it would have been nice to at least get a discount coupon for breakfast during our stay. So, we decided to have breakfast at McDonald’s instead to stay within our budget.

The staff here are wonderful. And the room was very clean. The unending list of Minor inconveniences is exhausting. I have had to throw out food 2 days in a row because the mini fridge acts as a freezer. The toilet only properly flushes one out of every four times. None of the clocks are set to the right time and the alarm clock goes off at random times in the middle of the night repeatedly. The TV guide on the TVs doesn't work and you can't connect your device to the TV because they're on two separate Wi-Fi networks. There are no coasters to put your drinks on. The Jets in the whirlpool don't seem to work and the temperature is not quite at 100° so it's more like a tepid bath. All that being said, the hotel is very clean. And incredibly quiet,- even on the first floor. The staff have all been very friendly and accommodating. If it weren't for the minor inconveniences this is a place I would happily stay regularly unfortunately I don't want to come home from a 10-hour day of work and I have to fight with little things everywhere in my room.

Enjoyed a nice stay across from the pool. While the pool didn't have a waterslide, it was big enough to have fun with the kids. The hot tub was very nice and deep, good temperature too. The manager was very nice to have offered us a room upgrade which we gladly accepted for more privacy! Will stay here again.

We stayed here for what was originally going to be one night, because the employee said they were fully booked the following night, so we were prepared to find another hotel. I went and asked one of the employees, named Morgan if she could do anything to help us extend our stay. She offered a 1pm check out to accommodate was which was so nice!! She was so friendly and professional and that's just what I was looking for during a difficult time for my family and i. In the end we ended up staying another night and I didn't get her name but she too was also very helpful. She was some sort of guest services manager. We literally didn't have to wait for anything, we even asked for towels and they came up to us within minutes. Anyways, you get what you pay for when staying at a 3-4 star hotel, what's hard to find these days is kindness and great costumer service... and we found that at the sandman. we throughly enjoyed our stay.

I started with this chain 6 months ago and have stayed in numerous different properties. I believe I am at 5 already in six months. This is the 2nd property in Calgary and in my opinion a much better property. If flying way less convenient. This hotel is tucked away in a neat shopping district. Plenty of options for food and shopping As for the hotel itself, it's the standard setup, but for some reason way quieter. There were 4 hockey teams plus volleyball yet didn't hear a word. The beds are comfortable and the staff genuine, smiling and nice. If I were coming back to Calgary this is where I would stay

Great room with a kitchen, king bedroom and pull out couch. Very clean and comfortable beds. Coffee station with snacks and water available each morning. Mercy, a staff member helped find missing items from our room that was left behind. We are the annoying guests that lose our room keys, and front desk staff were kind every time we asked!

Pretty good! They don't have breakfast every day, but it was still nice to have a voucher to use at the participating nearby restaurants including Moxies and Denny's. Service is good, and there are 3 elevators which is great. Close to Quarry Park where a lot of people work 😁

We had a missed flight on WestJet. We were offered a hotel voucher and we chose the Hilton Garden Inn. When we contacted them for the shuttle, they said it was 10 minutes from the airport and we waited 40 minutes for the shuttle to come and pick us up. We got to the hotel just before the restaurant closed and ordered dinner which was not great (see pics). The burger looked like it had been microwaved. The salad looked like somebody had cooked it as the lettuce was wilted like cooked spinach. Unfortunately the kitchen was closing so there's nothing we could do about it. On the way up to the room, we asked the front desk about booking the shuttle for the morning. We were happy to hear that it leaves on the hour every hour and as our flight leaves at 8:00 so we chose the 6:00 a.m. option and went to our room. Our room The room was clean, the shower worked well and the bed was great. Although as the evening went on, we noticed that the temperature was 26 and the air conditioning wasn't working. We opened the window and it was still roasting in there all night. We were up at 5. :00 downstairs at 6:45 and waiting for the shuttle. It was at 6:10 were advised that the shuttle driver did not show up for his shift. There were five otherpeople waiting outside for the shuttle as well. Eventually we asked the front desk when the shuttle was leaving and he looked very confused and flipped through a book for a little while and then eventually called us taxis. We didn't end up leaving until 6:20 and barely made our flight and it was just an unnecessarily unpleasant experience. Those are basic hotel amenities, temperature control and shuttle timing, especially for an airport hotel. Unfortunately, it made for an unnecessarily rushed morning to catch our flight.

Comfortable and very close to the airport. We enjoyed watching the airplanes. Our room had very nice linens, a coffee maker, microwave and refrigerator, plus a desk/table and 2 chairs and a suitcase stand! Super clean too. The bathroom is older style tub with shower curtain but fine and the furniture was nice. Very nice staff and dependable shuttle service to the airport. Pretty lobby with restaurant service and a tiny bar. We thought the food was not the best and over priced. There is a big, sunny indoor pool and a hot tub with jets. The grounds could use some gardening. All the flower pots and planters and bedding areas around the building under the trees etc were noticeably bare. For a city vibrant with flowers in summer, it was striking. Fitness room was very nice! Overall a very nice hotel. We'd stay there again.

Honestly the only reason I'm giving three stars is because of how exceptional the staff was at this location. Check in representative was extremely professional and efficient at fixing issues and the shuttle driver that took us to the airport carried all of our luggage at 3 in the morning. We only stayed at this location for one night as we had a early flight the next morning. The first room we were checked in, the AC thermostat was falling off the wall, as a result, the ac couldn't be controlled or worked. When we tried calling from the phone, the phone was also having issues. In the end, we were switched out to another room on the 5th floor. Upon entering the elevator, the button for the 5th floor was also not working. So we had to step out to wait for the other elevator to get to our floor. Inside the elevator, there is a sign that says "do not jump as the elevator can shut down". I am usually not the type to write bad reviews but this Hilton needs a serious remodeling. It feels old, antique and as you can see from my prior statements, half of the things aren't working. I didn't expect it to be luxurious but for Hilton quality, it is way below their standard of quality. The bed and the bathroom were clean which is a plus but I couldn't wait to check out. I will not be staying in this location again.

Great location, and loved the pool. It was quiet and the hottub was nice to relax in. Nice sized pool too so even if busy it would be good. The hotel room was great to be able to watch the planes, and nice sized. The view beside the hotel was not the best but good if on an upper floor. The staff was not the greatest, a bit less nice and seemed busy or overworked. Still would stay here again for the rooms and location.

My flight was cancled four days ago, and the airline gave me this hotel as a reimbursement for the cancellation. I got to the hotel at 00:30 AM, the shuttle comes every hours which was too long. I have my cellphone which was Iphone 15, and there is no plug or USBC connection in the room that matches my charger wire, then I asked reception to get an adapter to plug my phone. The Reception was so reluctant to search for me, and my phone was almost dead, I needed my phone to get to the next flight in early morning. After too much argument, he gave me the adaptor only for one hour at 1:30 am then I was so tired fell asleep on the bed, the receptionist called me at 2:30 Am in my room phone to get his charger back! I jumped up and my heart rate went up, felt so shaky. What a shame that Hilton hotel has 0% of customer service. I’ve never had this experience in any other hotels. The rooms are so old fashioned with super old equipment. Not recommended at all

I want to start off this review saying that the two stars was because of how nice, kind and helpful all the staff at this location was. If it wasn’t for them, this review would have been 1 star. My husband and I booked this hotel (direct on their website) for a couple nights, and we cut our stay to one single night. We selected this hotel for the pool and that’s this hotel offered a breakfast buffet instead of a continental breakfast, so we splurged a little (our mistake). Upon checking in, the amount we had to pay was a lot more than what was on my confirmation. This was even outside of the incidental hold, which is never a problem. Why? Because this brand of hotels does not disclose all the fees, and their website has incorrect information. In addition, we paid for the breakfast buffet, but we were told it was a la cart upon arrival. Now, being picky eaters, we would have never paid for breakfast until we saw a menu. So after seeing the menu while dining at the onsite restaurant, we both decided we wouldn’t be able to enjoy a meal there. Speaking of the onsite restaurant, we don’t typically eat onsite, but after driving for hours we decided to stay in. So we ordered the potato skins, and both flatbread options. They had no flavour and was extremely bland, and my husband said the caramelized onions had no taste. Our server was amazing though, he was extremely kind and thoughtful while we were there. We didn’t want to bother him with our complaints as we were just too tired from our day. Oh, the kitchen is also slow because it’s not a full kitchen, so also be prepared to wait. But for our food, waters, and tip it was close to $70 and honestly, I wished we just ordered in Little Caesar’s… at least that food has flavour, and we would have saved some money. We also did use the pool/ hot tub, which was good. The pool had 5’ at the deepest point, and was large for everyone to enjoy. The hot tub could have had a bit more water for the jets to run properly, but that’s minor. I did enjoy the pool, so that was positive. Now for the room. It was large, but just ok. The towels were extremely scratchy, and the tub was weird. Like there was a narrow spot down the middle that collected water, and you couldn’t stand like normal to shower. It was uncomfortable, but the shower had good pressure and can get really hot. In the night my husband and I started fighting over the covers on the bed, and we decided to split them, with him taking the top “blanket.” It was weird, scratchy, and looked almost like a mattress cover after he separated it. So we both didn’t have a great sleep (which is partially us, and partially the covers). Also, the toilet paper felt like 1ply, but I thought the hand soap + shower gel was decent. They didn’t dry out our skin, but the toilet paper was terrible. Gas station bathrooms have better quality toilet paper, and you don’t even have to pay to access it. At the cost per night here, you’d expect better toilet paper and linens. This had probably been the worst hotel stay I’ve ever had, and I refuse to book here again. Inaccurate information + things being uncomfortable, wasn’t exactly how we planned things. To anyone reading this thinking you’ll have a better experience compared to other hotels, try the holiday inn or best western. I always recommend those chains, and I’m forever going to stick to what I know is better. So needless to say, while we were eating dinner, I asked the front desk to modify our reservation to check out in the morning. We were going to book elsewhere, but after going to the room, and getting frustrated there too, we cancelled the rest of our vacation. This morning we were going to enjoy the breakfast buffet, and drive to Banff to celebrate my 40th birthday. Instead we checked out before 7:30am and drove back home to Edmonton. Paying $310 for a stay we didn’t enjoy is a lesson we will remember. Expensive doesn’t mean better, and to stick to Best Westerns or Holiday Inns. We will save money, and have a guaranteed better stay.

Rooms are cleaned every second day so if you need anything you have to ask otherwise the hotel was clean and very close to restaurants and shopping. Definitely would recommend this hotel.

Good value. Good location. Staff were fabulous. Comfy beds. Loved the coffee in the lobby. We had fun with the waterside/pool. Rooms are dated but could be fixed with a coat of paint and better lighting. (We had a suite on ground floor). We would stay here again.

Stayed here for two nights. Played "What's that Sound?" for most of the time. WoooWoooWoooWooo sound randomly all evening, and another one that sounded like an industrial fridge running, but only while trying to sleep. Very dated and dirty, the chairs honestly looked like they came from a frat house. Did a check for bedbugs after seeing the furniture. Must have been fumigated recently. Had an executive suite but no executive would stay in it. Asked three times for bath robes, nobody understood what a bath robe is. Decaf coffee in the lobby was cold. The high test was hot and pretty good Coffee table was so tippy I had to stuff jujubes under the legs. I didn't have tools with me. Never used the pool. Hotel pools are all gross. I pity the front desk people. That waterfall thing must drive them around the bend.

Comfortable, Convenient Stay at Four Points Calgary West I recently stayed at the Four Points by Sheraton Hotel & Suites Calgary West and had a very positive experience. The hotel is conveniently located for both business and leisure—easy access to major roads and a short drive to downtown Calgary and local attractions. Parking was straightforward and inexpensive, which is a big plus for road-trippers. Check-in was quick and the front-desk staff were friendly and professional. My suite was spacious, clean, and well-appointed with a comfortable bed, a separate seating area, and a practical workspace. The bathroom was modern and well-maintained. Housekeeping did a reliable job each day. The hotel’s amenities are solid for the price point: I appreciated the on-site fitness centre (adequate equipment and clean), indoor pool and hot tub (well-kept), and the lobby bar/restaurant which offered decent meals and convenient late-evening options. Complimentary Wi‑Fi was reliable for email, streaming, and video calls. Noise levels were reasonable my room felt quiet and had good blackout curtains for restful sleep. Service throughout the hotel was courteous and responsive; staff were helpful with local directions and recommendations. A few minor notes: breakfast options were fine but somewhat limited on busy mornings, and some decor in public areas could use a refresh to feel more contemporary. Overall, though, the hotel delivers strong value, comfort, and consistent service. Recommendation: Four Points Calgary West is a dependable choice for travelers wanting comfortable suites, good facilities, and a convenient location without a premium price. I would stay here again.

My family and I stayed at the Four Points Hotel in Calgary from August 1st to August 4th. Unfortunately, our check-in experience was unpleasant due to a receptionist who was rude and dismissive of our accent, even going so far as to ask who spoke the “best English.” This was very upsetting. However, when I raised the issue with the manager, Lorie, she was incredibly understanding, compassionate, and professional. She took the situation seriously, reassured us that racism is not tolerated, and made sure our stay was as comfortable as possible. She even sent a thoughtful basket of snacks and arranged breakfast for the next day, which meant a lot to us after such a difficult moment. While the initial experience was disappointing, I am deeply grateful for Lorie’s kindness and excellent customer service. She truly turned our stay around.

The cleanliness of the rooms were as expected, although the service could’ve been better. My family and I were checked in on the second floor right by the hotel management office. My kids and I could hear the vulgar language and inappropriate comments from a white woman who works at the hotel. Leaving this review, in hopes that higher ups of the hotel can handle people in the work space who act in such a way.

We choose this hotel for the excellent front desk service. Melissa is so helpful and friendly. If you read this Melissa, this is Gossipqueen. You will remember me now. The lounge is great and the food is thoughtfully prepared and presented. Great staff too.

This place was great! The rooms were clean, the staff were friendly and very helpful, and the location is perfect for traveling around the area. Sachin and Nav were super sweet and gave us some amazing recommendations for stuff to do in the area and we ended up having an awesome vacation! The housekeepers kept our room super tidy and always made sure we had everything we needed. This is a great place to stay if you’re traveling in Calgary!

We spent 6 nights here and really enjoyed our stay! The location is great, the service was excellent, and the staff were super friendly and welcoming. Breakfast was delicious, and our kids loved the pool. The gym is new, clean, and well-equipped. You can tell the team here really cares about their guests. We’ll definitely stay again next time we’re in Edmonton!

My family and I booked 2 rooms beside each other. 215 and 217 on the second floor, comfortable beds and nice shower. The staff were quick to come fix the shower drain, when we called the front desk. We used the pool and hot tub one of the nights and the kids loved the water feature in the pool. I loved the hot tub. Definitely going to stay here again when traveling.

The room was excellent, spacious, clean, and very comfortable. Unfortunately, the front desk staff were the opposite of what I’ve come to expect in Edmonton: not friendly and not particularly welcoming. It’s a shame, because the quality of the room itself was great, but the poor service left a negative impression overall.

The king studio was pretty good overall, hotel is close to everything. Hotel could use more detailed cleaning of the rooms but not anything terrible. Other guests could be more considerate of not yelling throughout the night, but also that's not on the hotel because they cannot enforce all rules every minute of the day.

I'm on the 6th floor their showers take a good 10 minutes to get hot water. So definitely huge waste of water. Resources and I don't know their key pads never work every day. I've got to get a new key, been here for 21 days. Our company has stayed here for 10 years and put hundreds of thousands into it, but what Yeah

Solid rooms, upgraded to a king suite for $9 (because why not). Was like a small condo. Went for a hot tub at 10pm(open till midnight). Woke up went for a free breakfast.

The negatives: -the bathroom have barn style sliding doors which means steam, sound, etc just comes through the 1 inch cracks, it also means the door doesn't lock for those with kids. -our remote ok button doesn't work, this is making watching TV incredibly hard. -the bed is really soft -the bed is not centered to the bedside shelves, so one of the shelves comes over the bed. I've hit my head and arm a few times now. -the dog above us barks a lot. -the coffee pot thing is really gross inside. Pros -the breakfast is good -it's close to WEM Overall though, there's at least 3 other hotels within a 500 Meter radius. I'll try a different one next time.

It was our first time at WorldMark Canmore-Banff. However, it won't be our last! It is nice and peaceful there. The staff are amazing! They are willing to answer questions and provide recommendations. Jaira was very helpful and courteous! We enjoyed our chats with her. Take advantage of the coupons they give you for different places to eat in Canmore. The pool area is interesting. I like how you can enter the pool from the inside so you won't be cold when you go outside. The sauna room is also nice. There's an inside and outside hot tub. There is no life guard and I believe it's open until 10pm. The suite we had was quaint. The bedroom was small but had a kingsize bed with a night table on each side. The bed was comfortable. However, due to the small size of the room the tv was in the corner of the room so when you're watching tv in bed you have to turn your head to the right side. The room didn't have it's own washer and dryer. This hotel doesn't have any eating facilities as they have their own kitchens set up with everything you need: dishes, cutlery, stove, fridge, microwave, etc. So, you'd have to drive or bus it to downtown Canmore if you want to eat at restaurants. They do have a Saveon and a Safeway in town to get groceries if you want to cook. They have a theater room that also has a pool table in it. This room is open until 10 pm. So, it might be a little noisy if you want to watch a show but some people are playing pool. There are two smaller rooms in the theatre/pool room if you wanted to host a small get together and close the door. There is no arcade room or other games for older kids like some places we've stayed at. There is also underground parking if the stalls are all full in the parking lot. Overall we had a nice, quiet, peaceful stay here and it was good to recharge!

My husband and I have been going to the Worldmark Canmore-Banff for about 15 years. We love the quiet location. When we first started visiting, there was an energy in the front lobby as people would chat around the coffee bar. The rooms had color accent pillows on the sofa and the bed. It added a pop of color and gave the feeling of being in a high end hotel. During Covid these things were removed and the rooms became very sterile. Covid is now over but unfortunately the rooms are still looking "basic" and sterile... no pillows, no pop of color and no coffee bar. On the positive side... the rooms are still very clean and well maintained, the pool and the hot tubs are also well maintained. The staff is friendly. The response time is quick whenever there is a need or something needs repair. We will continue to visit the resort, however, with marginal expense the resort could be brought back to a pre-covid level which would allow visitors to have a more enjoyable experience.

This Worldmark Resort is really nice. We had a 1 bedroom with a queen bed, kitchenette, dining area, bathroom with a tub. Very clean, plush bedding. Nice view from the living room and bedroom. The resort is in the Three Sisters area in Canmore, about a 20 min drive to the town of Banff. The center of Canmore for dining and shopping is a 10 min drive. So I'd say you will definitely need a vehicle to get around. It is possible to get picked up for a tour from here, but there has to be a minimum number of passengers to be picked up. We drove mostly to the Banff Railway Station and the Bow Valley Trail parking lot where the Canmore visitor center used to be, to pick up our tours. Out tour guides did say there are many hiking spots around Three Sisters, but we weren't there long enough to find out.

Beautiful location, but the rooms and facilities are not maintained. The blinds in the bedroom of our room were broken as was the coffee maker in our room. The jets in the indoor hot tub did not work and the sauna did not get above 95 degrees F. UPDATE: The hotel CHARGED me for these things even though these were all damaged before I got there. The hotel charged my card a week after I checked out.

The location of the Worldmark is excellent. It is far enough away from the town of Canmore that you do not have a lot of activity and noise, but close enough that you can easily take a bus to town and drive to Banff and Lake Louise without any problem. The east-facing rooms seem to have been updated recently, but are very dark and,without a balcony,there is no access to the outside unless you sit in the community room downstairs in the lobby—this is not conducive to enjoying an adult beverage at the end of a long day of exploring the beauty! Washers and dryers are on different floors, but not on all floors and not in the rooms. The beds are comfortable. The staff is very friendly and helpful. The pool is shared with another vacation club and at the very far end of the building, making it somewhat of a hassle to access due to its distance from the Worldmark side of the property. There is not the typical push for guests to attend an owners update. We were never approached at all, which we really appreciated.

Friendly desk employees who try their best to answer questions and give advice. Room was clean and well supplied. Located on the heart of the Canadian Rockies in an upscale area of resorts. Be sure to eat at Market Bistro.

Excellent location, easy to get do, outside but near town. This place was clean, well maintained, and comfortable. The beds were comfortable, the kitchen well stocked. My only wishes were for a softer couch and smart televisions.

Rooms were clean and the hotel is a little out dated but fine overall. My issue is that the curtains don't fully close and the light from the parking lot shined right into my room. This was a south facing room. So book a north room. Especially in the summer as Edmonton has early sunrises and sunsets.

The hotel was very nice. Unfortunately our remote for the tv didn't work properly in the room though. Also, the pool is only a maximum 5 feet deep (this isn't a negative for me. It's a kids pool. Just an FYI) and the water slide and mushroom waterfall could not be turned off no matter how many times i pushed the button even when noone was using it making sitting by the pool very uninviting. The gym had a universal machine that, while it was able to provide a relatively good full body workout, was in very bad shape and sometimes made me worry if i was going to injure myself (the bars holding the weights definitely needed grease). The complementary breakfast had your standard assortment and was very good. They need more pancake makers though.

Great hotel for families. We’ve stayed here a couple of times. Convenient location. Clean, quiet, full buffet breakfast, fun pool, water slide and hot tub. Gym has good quality treadmill, elliptical and weights but universal needs fixing.

The biggest issue is the pool area. While it has a slide, it is completely unsupervised, and staff do not enforce any rules. Kids are running up and down the slide, colliding into each other, using the life-saving flotation devices as personal flotation devices, throwing them in the air and overall creating a chaotic and unsafe environment. Unfortunately, our child was badly hurt—despite being under our observation. The sheer number of unsupervised children under 14 in the pool area was concerning. We expressed our concerns to the front desk, and a hotel staff member came into the pool area, observed for a few minutes and left. We will be escalating this issue with Consumer Services and OHS. We had to ask about the pool cleaning schedule because the hot tub water was foaming yellow with scum, and there were many discarded/used band-aids on the pool deck/bathrooms. As one of the first patrons of the pool in the morning, we found keychains, multiple single air pods, and loose stud earrings on the pool floor (one of which was stepped on by myself and pierced my foot). Despite the hotel claiming that the pool is monitored 24/7 by video surveillance, no staff ever came to regulate the area. To make things worse, there were at least two dozen kids in a very small pool, and there were no posted occupancy limits. It felt overcrowded and unsafe. We have stayed at Wyndham properties before, but this was by far the worst experience. We will not be returning after this stay, and have gone as far trying to find an alternate place to stay. We strongly urge the hotel to take immediate action to enforce pool safety before someone gets seriously injured.

It holds up well. Not 3 starts because it's well kept. Continental breakfast is decent. You can make your own waffles. Not 5 stars because of ambiance.

The hotel, constructed in the 1980s, exhibited visible wear and tear that warranted maintenance. The facility features a pool with a water slide, which was popular among children, and a high-powered hot tub that provided relaxation. However, the pre-pool rinse shower was non-functional, preventing guests from rinsing off before entering the pool. The complimentary breakfast included a self-service waffle maker, which was well-received by guests.

Front desk friendly and professional. Plenty of parking. Very child/family hotel waterside and pool perfect. Clean. Room 301 huge! My lil grands feet could run a tilt ha 😏 Ask for first nations rate

Absolutely Exceptional Stay! From the moment I arrived, the service was top-notch. The staff were incredibly welcoming, professional, and went out of their way to ensure everything was perfect throughout my stay. The room was spotless, beautifully decorated, and offered a stunning view. Every detail from the luxurious linens to the complimentary amenities reflected the hotel's high standards. The location was ideal, close to everything I needed, yet quiet enough for a restful night's sleep. I also have to highlight the breakfast: fresh, delicious, and with plenty of options for all tastes. I couldn’t have asked for a better experience and will definitely be returning. Highly recommended for anyone looking for comfort, quality, and exceptional service!

Nice hotel, no issues with cleanliness for it. Did have a housekeeper knock then walk right in without waiting for a reply or any acknowledgement - wasn't impressed about that. The Burger Theory that is inside the hotel has nice, kind staff. The food was decent- bit expensive, but that's classic for a hotel restaurant. Good breakfast variety for the buffet, 8/10 for breakfast.

Room was very nice upon arrival as youd expect. The location is obviously next to the airport so has some sound but to be expected. I dont like leaving reviews on signs buts cavina was a great server and the food is delicious. But always tastes better when the company is paying haha. All and all great place to stay.

The staff need training to better understand clients’ needs and improve their English comprehension. We complained about the towels that hadn’t been changed in our room the previous night and simply asked them not to forget again. However, the staff misunderstood and told room service not to clean our room at all. That’s unacceptable. If they don’t understand, the least they should do is ask for clarification, but it’s clear that no one in this hotel cares about their clients. They don’t even pay attention when someone speaks to them and seem more concerned with getting rid of problems than solving them. It’s unfortunate to see such an excellent facility managed by unprofessional staff.

The hotel was average. There were few hairs on the bed and pillows and the sheets had stains on them. Otherwise the room has everything you would expect - a coffee maker, microwave and fridge. Nothing special but good for a night less the slight lack in cleanliness. The staff at the front desk were very kind and efficient. The pool was way too loud and over capacity. There were 43 people in it before we left so I don't think the capacity limit is monitored by the hotel. The water was very warm which was nice and the slide was fun for the kids. The jacuzzi was nice and hot also. Don't order room service - they charge $3 extra and a 20% gratuity charge and the food was not great.

Edit After Managers Response: We are not trying to harm your hotel’s or staff’s reputation — everything we shared was accurate. Dismissing it as false is clearly an attempt to protect your image. If we weren’t registered guests, why were we contacted and asked to return? Why was the issue even addressed if your staff wasn’t at fault? We have video proof supporting our experience and will be sharing it publicly. It’s unfortunate the manager took no responsibility at the time. We stand by our review. Remy Should NOT Be in Customer Service We had one of the worst experiences we’ve ever faced with a front desk employee named Remy. Our group—six adults and fifteen kids—arrived at the hotel around 11 PM, tired and simply looking for a place to stay. Instead of being treated with respect, we were met with rudeness, aggression, and racism. Remy started yelling at us out of nowhere. None of us were rude. No one raised their voice. No one swore. We were calm and respectful, just trying to ask questions—but he mocked us, acted irritated, and treated us like we didn’t matter. He wasn’t even wearing a name tag, and when we asked for his name, he refused to give it. At that point, we genuinely weren’t even sure if he worked there—how were we supposed to know? He had no ID, no visible badge, and gave us no reason to trust him. He then kicked us out for no reason, leaving our group—including exhausted children—stranded late at night. It wasn’t until we started recording him that he suddenly tried to act polite, but the damage was already done. Remy has no manners, no compassion, and no place in customer service. If this is how he treats guests, he should not be working in hospitality—period. Here is a picture of how he looks (attached). Let this serve as a warning to others. PS: For anyone wondering how we got his name—we had to contact hotel management ourselves because he refused to identify himself at the time.

This is an older building with a pool which makes it attractive for families. The hallways are a bit dim with dark carpets adding to the darkness. A makeover is needed. The HVAC is older so it can be a bit loud but it works fine. Rooms are fine but housekeeping was a bit of an issue as only 2 bath towels were provided per room and the request for an additional towel was not met. This is a basic, budget friendly hotel.

We had a frustrating experience with this hotel due to poor coordination, lack of follow-through, and poor customer service. When booking by phone, we clearly explained that a member of our team uses a wheelchair and that we needed a room with a roll-in shower. The staff assured us that such a room would be reserved. This was our top priority, and we even declined other hotels because they didn’t have this feature. We were also charged more for this room than for a regular room. Yet, upon arrival, we were told the accessible room was not available because the staff member who took our booking never followed through. We were placed in a regular room instead, with a promise to switch us the next day by 3 p.m. That switch didn’t happen until 4 p.m. after repeated back-and-forth, which caused unnecessary stress and inconvenience. Communication from the front desk was also very poor. Twice, a receptionist promised to call us back at a certain time and never did. We had to call back ourselves, only to find they had forgotten both us and their promise. There was no sense of accountability or care, which showed a lack of basic customer service and training. After checkout, we realized we had left behind an item. We returned the next morning to retrieve it, but instead of checking, the staff told us to submit an online claim form. They never provided the link, and the process felt unnecessarily complicated. A hotel of this level should have a proper lost-and-found system at reception, where items are logged and held securely for a reasonable period. Recommendations: - Honour phone reservations, especially when accessibility needs are clearly stated, and ensure those rooms are properly reserved and available on arrival. - Improve communication and coordination between staff and management to avoid delays and confusion. - Provide reception staff with more customer service training, especially in following through on promises. A promise from any staff member should be treated as a promise from the hotel. - Implement a clear, simple lost-and-found process at the front desk so guests can retrieve items quickly and easily. Accessibility should never be treated as an afterthought, and basic customer service should never be lacking in any business. 🙏🏾

Massive thanks to Diego on the front desk! We had a late flight and he asked if we’d like to stay in the room until 3pm. This was so kind and helpful! We really appreciated it thank you! Nice spacious rooms, great water pressure in the shower, convenient laundry facilities and a great hotel gym. Would definitely stay here again.

Nice, big suites, with big windows and sunlight. It's located just beside the Calgary Public Library. Real Canadian Superstore, Winners, Shoppers are just nearby (walking distance). Breakfast is very good with many options.

Great hotel, nice service. Very good breakfast options. There is a public parking in front of the Hotel that is way cheap than the hotel parking. The 4 stars come because the area is populated by homeless people that makes the area unsafe at night. The owners and authorities should clean the area. Very nice area but oh boy, the daily scenes you have to watch, are depressing.

Rooms were nice but hotel location is not great, which is also obvious by the hotel doors being constantly locked. Did not feel safe walking in the area. Also, hotel parking for $35 was a bit expensive. But your only other option is to park in the lot across the street which is full of homeless people, so it seems like the hotel uses this as a money grab.

I can't fault the staff, as they were unfailingly friendly and helpful, but this isn't a particularly good hotel. Because of its location near the railway, it was very noisy until late at night and again from early in the morning. The breakfast was fairly basic but I've had much worse. The strangest thing was the curtains in our room, as they couldn't be closed. Their tracks didn't go anywhere, so they couldn't be pulled closed at all. I had to improvise using a coat hanger to give us some privacy and block out some of the light. I wonder if all the rooms are like that, or just ours?

Enjoyed the free breakfast. Great location, spacious rooms, relatively modern. Great for families and we were able to squeeze 4 adults in to a standard room/suite. Great use of Hilton points and location is close to the Calgary Stampede.

I stayed at the hotel for two nights to attend the Calgary marathon. I left two expensive hydration bottles and one small one, as well as 2 noodle bowls in the fridge. Upon notifying them the next day, I was told they didn’t find anything. That is a lie because these were left there because of the fact I had just bought them and weren’t even used, but only filled to cool in the fridge. (I ended up using my hydration vest and forgot about the bottles that accompany my pouch) Long story short…. I was told my the GM that it wasn’t found and nothing he could do. He told me policy was to notify customers of items lost… including FOOD! I did not receive such a call or I would have been reminded of the other items in the fridge. Upon arriving at the room, my daughter showered in clogged bathtub. I removed all the hair and plastic myself as it was after 8pm and I just wanted to get my kids to bed as we had races the next day. The walls in the room looked live they have not been washed in ages (the baseboard area where the wall connects), there was sticky crap under my bed along the base of the bed. My children even felt gross staying there. I do not recommend this place at all. Go to the Days Inn down the road where I normally book. These guys are gross and crooks.

Most definitely an older hotel located just off one of the major routers in the city. In need of some updates though. We stayed on the upper floor. The beds were comfortable enough and the room was clean, the Air conditioner worked fine. Standard continental breakfast you get at most north american places though if the hotel was fully booked the breakfast room would be too small. Reception was friendly enough though and check in and out was simple. Probably would not stay again just because of the area of town it is located and it needs some very basic upgrades to get it into the year 2000's for amenities

Our stay in the hotel was okay, but the main issues were the cleanliness of the rooms. When me and my family got into the rooms a diabolical smoke stench hit us like a truck. The smell stayed there for the entire 2 day duration of our stay. And for the pool? It was even worse, it was not maintained and cleaned, there were things on the bottom of the pool and had some kind of organisms floating on the water. The breakfast is okay, but there was barely any options and they kept running out of things.

Our stay was a bit of a letdown despite the decent rooms, which were clean and comfortable enough for three of us. The real frustration came with housekeeping: for three nights, we only got two towels total, forcing us to trek down to the lobby each evening to beg for extras and haul them back up ourselves. They also never bothered refilling the coffee packs, so we were out of luck for that simple amenity. Breakfast was another low point—below average at best. No hot options unless you DIY waffles with the batter and machine they provided, and the breads were often hard and stale. It felt like cutting corners everywhere. Overall, the value for money was poor, and I wouldn’t recommend it. Save your budget for somewhere more attentive.

I booked 3 rooms here for my family for a trip to Callaway Park and the zoo. The rooms had chairs in them and in one of the rooms the chair looked like it had years of cum stains all over it. It was disgusting! We were traveling with little kids so we covered it with a towel and made them stay away. The table had some kind of a gross film on it and the rooms in general weren't very clean. The bathtub drain in all three rooms didnt drain so the tub filled up When showering and took quite some time for the water to eventually go down. The hallways were filthy, in three days we were there they were not vacuumed once. They offer free breakfast but the room was so small that there was no room anyone to really eat, people were standing and trying to eat and there definitely wasnt room in there for our family with 4 kids so the last two days we were there we went elsewhere for breakfast. The Friday and Saturday night there was a group of loud drunk people making all kinds of noise in the halls from 1-2 am, nothing was done about that so my daughter ended up going and yelling at them to go in their rooms and be quiet as they had woken up some of the kids. The bed however was comfortable. If you're looking for a cheap place to stay for work or whatever then maybe this place would work for you but i don't recommend for families or anyone who like things to be clean.

The rooms were clean and comfy. Shower had good pressure with lots of hot water. The outdoor pool was a hit for the kids and the proximity to restaurants and shopping was excellent. The reason for 4 stars instead of 5 was because of the thick smell of marajuana that crept into the bathroom later in the evening. We had to run the bathroom fan all night to try to keep it from coming into the room. Must be traveling through the vents somehow or maybe under the hallway door and I know it's not a fault of the hotel that someone decided to smoke indoors, but it still put a damper on the night. Would still stay there again.

The room was very dirty. We had to change our own bedding the first night because it was filthy. Looked like black dog hair. I had asked the cleaning staff to wash the floors because they were very dirty. They didn't get washed. Our coffee, cups etc were not restocked. We had to ask for toilet paper, towels and face clothes. I wiped up a spill (water) with a white towel and it came up black. That was after I asked the floors to be washed. I noticed that the same filthy mop and brown water was being used to wash floors in some of the rooms. All in all it was gross. Wish I had taken pictures.

Close to downtown. The room overlooking the main street had a nice balcony where we could sit and enjoy the view. The room we originally booked, a junior suite, was on the second floor and you had to go up and down a few stairs to get to it. That was going to be a problem for us because of a bad knee. We spoke with Mark at the front desk and he helped us locate a room on the second floor that was accessible completely by elevator. We were very appreciative of his extra effort to help us solve the problem. Good job, Mark! Thank you!!

This hotel was utterly outstanding. The best we stayed in during our trip to 7 places in western Canada . It’s privately owned and the receptionist Jess recommended it when we met her in a restaurant; the whole team were outstanding. Jess and Ell front desk were so intelligent and genuinely helpful and inspirational. We loved our time there. The room was so very clean and comfortable and the whole feel was of caring for the guests in a family style. They went above and beyond in helping us with other issues on our trip and we are forever grateful for meeting Jess and all her support .

Honestly, upon arrival, the place doesn't look as luxurious as others we have been, but the main factor is that you can save money if you book early. It is currently under renovation probably which is why, so there are things everywhere. However, it is still clean throughout. My mom and I, we appreciate this place very much. Their customer service is also top-notch, and the rooms are clean and comfortable. Trust me, I'm picky, and I say worth the stay! :)

The front desk staff were welcoming and helpful. Nice lobby. Underground parking. Quick walking distance to Banff main shopping area. Our room had a balcony. Great experience!

We stayed at the High Country Inn for 2 nights and had a wonderful experience overall. The swimming pool and sauna were highlights, making our stay truly enjoyable. The staff, especially Dan, were incredibly helpful and hospitable, assisting with everything from providing glasses to offering great local recommendations. However, our experience was mixed. At night, Jefferson assisted me with cutlery, but he wasn't particularly friendly. The biggest drawback was the morning construction noise outside our room, starting at 9 AM, which disrupted our sleep and ruined our plans for a lazy morning. The front desk did try to resolve this issue, which was very much appreciated! They also provided a microwave upon request at the front desk! Loved it

Great value and friendly staff. Was really impressed with the cleanliness of the rooms, from the shower to the kitchen kettle. We got a suite which has two rooms, Great for travelling with the kid, ample space, they had a crib waiting for us as well. Salt water pool is great to fill sometime with the baby as well.

The High Country Inn is a wonderful hotel in an excellent location. You can easily walk down Banff Ave to explore the shops and restaurants, and quickly retreat from the noise and crowds when the day comes to an end. The hotel is getting a refresh, but I never heard a single hammer or power tool during my stay so kudos to management for ensuring that guests were unaffected. The room was quiet and peaceful, the AC worked perfectly, and the wi-fi was solid. It was also nice to have laundry on-site to wash clothes after accumulating a load of dirty hiking clothes. The underground garage was convenient, albeit snug. People with full-size trucks and SUVs should use caution to make sure it's not too tall or long. They do have a few surface parking spots for larger vehicles. I did notice one minor quirk...the electrical outlets are very slow to charge. The staff was friendly and attentive, and even provided loaner bear spray for hikes. I would definitely stay here again.

We arrived tired from 5 hours on the road. The check-in was quick and painless. On our way to the room, Jonathan (the bartender) alerted us to the upcoming end to happy hour, so we dropped our luggage and hit the patio. The drinks and meal were terrific! The room is spacious and filled with many modern conveniences. Will definitely stay here again!!

Had a lovely stay at Hotel Arts Kensington! Staff was super friendly and made the check in and check out process extremely easy in comparison to other hotels I’ve stayed at. The Oxbow restaurant had some amazing food for dinner that my partner and I enjoyed, i definitely recommend the duck breast!! Our room was fantastic, clean, cozy and had that feeling of home! Thank you Hotel Arts Kensington!!

We just had an awesome staycation here. It had a super bizarre start to it, which created great disappointment which was later changed to absolute satisfaction with the way it was handled... The day before staying here, I went and dropped off a special bottle of Champagne (as a surprise for my husband for our anniversary) to be in our room upon arrival. It was a producer that we really like and a very special vintage (2008) which was the year we met (thank the Lord we met on such a great vintage year for Champagne, jajajajaja!!!). When we arrived to our beautiful room the next day, I was surprised and dismayed to see a bottle of non-vintage Billecart Salmon on the coffee table (we love this producer too, but the vintage aspect was the big deal). When I went to the front desk to discuss it, Colin was there and heard my story with confusion, not knowing the story or what had happened. We were just heading out for a walk so he said he would get to the bottom of it while we were gone. When we returned, Colin was aghast to have to tell us that there was a mix-up and our Champagne was put in the wrong room the night before and had been consumed by another couple. (I'm still waiting to see their review about the exceptional Champagne greeting them in their room!) He fully understood the importance of the bottle for us and was determined to make it right. While he offered us anything off of their menu, he knew there were no comparables and said he would go outbound and find us whatever bottle could make it up to us. We found another bottle that we love at a wine store at least 15 minutes away and he didn't hesitate to go out and get it for us. He truly went above and beyond to show care and exceptional customer service and it wasn't lost on us. Not only that, but every person involved in the mix-up went out of their way to find us, apologize and take accountability. We went to the restaurant in the late afternoon for (their excellent) happy hour - we had glasses of wine and oysters - and even there the server was aware and apologized. While we don't want to define our stay by that situation, we were just so very impressed by the level of accountability taken and the care to make things right. That's a sign of excellent business/customer service. We will absolutely not hesitate to recommend this hotel to others. Other than that, our room was lovely, with a little balcony overlooking Memorial Drive and the river. The king size bed was comfortable (the pillows are meatballs but I already know how fussy we are with pillows and we always bring our own - good thing!), great bath tub and good water pressure in the shower. The self-serve breakfast was nice too. An assortment of breads, croissants, fruit, some tasty egg bites, and yogurt and berry compote. The coffee may be good but since there in a Deville across the street (my fave Calgary coffee) hubs just went and got us some there. Unlike some of the other reviewers, we had zero issues with parking. There was underground availability and a super convenient elevator onto the main level. Top notch stay, service, and quality. Thank you Colin and Hotel Arts Kensington!

Just landed from Denver. Stopped at the Kensington bar for happy hour. Filthy martini and their sweet potato hummus hit the spot! Best, however, was the exceptionally helpful recommendations from our server, Johnathan!! Where to go for dinner? Interesting things to do in the area the next day? He was exceptionally (yes, I’m using that word again) kind and thoughtful!! What a lovely first impression of Calgary!! Thank you!!

Great location on the Bow River with walkable dining, shops and sites to see. Delicious breakfast and lovely accommodations! We thoroughly enjoyed our stay! Almost a bnb vibe. Very responsive and helpful staff! Never made it, but there was a happy hour and restaurant open certain days/times.

If you're looking for an exceptional dining experience, Hotel Arts Kensington is a must-visit. The elegant ambiance and impeccable service set the stage for an unforgettable meal. Each dish is a work of art, showcasing fresh, locally-sourced ingredients with refined, flavours. also the server his name is Jerwin was incredibly attentive, ensuring our glasses were never empty and making us feel like the most important guests in the room.

I had an amazing dining experience, and a big part of that was thanks to Jerwin, our server. He was friendly, attentive, and made us feel truly welcome from the moment we walked in. The food was delicious and beautifully presented, and Jerwin’s excellent service made the whole evening even better. It’s rare to find someone so genuinely passionate and professional. Highly recommend this place—and make sure to ask for Jerwin!