The 11 best swim up bars in Montego Bay

Great resort, would be 5 stars were it not for the string mold smell up on entering rooms. There has to be a way to remedy this as the resort is newer. I definitely enjoyed the access to Secrets restaurants and beaches and was treated like Secrets royalty. Would come again but would love for them to do something about mold smell. JANICE in the spa was awesome, special about Shout to her, such a pleasure. We enjoyed the stay and pool parties and drinks..staff very friendly and attentive. Fun trip.

Alistair is the the Best bartender on the whole resort! He’s promptness and his personality is so refreshing!! We hung out with him our whole vacation upstairs at Altitudes! We had so much fun meeting him and invited him to come to our home in Florida! He’s a good man and we wish him a very prosperous life! He definitely deserves the best life can offer him! We’ve been here 3 times in the past 7 years! He’s the Best! Make sure to look for him as your Best Bartender on the Resort!!

Everything was amazing!! We got the presidential swim up suite and it came with 2 butlers. Olivia and Javon were phenomenal!!!! They made us feel sooo loved! Definitely made it worth spending more for their services. The food was awesome! They do a good job keeping up with the place! Dr Pepper would have been a sweet add but that's okay I'll talk to drpepper about that! The views were great too! Tamara and oniel were some amazing bar tenders!! ONIEL the private driver was awesome and so helpful!

Horrible!!! Worse resort DON’T waste your time or money!! First we arrived and after traveling since 2am we were ready to get settled in. Our room was not ready on time at the 3pm check in time. We traveled with a group and we were the only couple that didn’t have a room. Someone finally came out to get out 45 mins later after waiting. Secondly, our lights that night kept turning on automatically while we were sleeping so we had to keep getting up to turn them off. How frustrating it is when you can’t sleep after long day of traveling! Third, our safe in our room did not work properly so we couldn’t lock our viable things up. The safe wouldn’t lock, as we kept getting an error. The refrigerator kept going out also. You can tell our room needs work and the upkeep is being neglected. Fourth, we PAID for the exhale club. So We were promised a welcome gift in the room upon arrival on the travel itinerary it mentioned a welcome gift and champagne. We didn’t have that in our room, I had to mention this to Front desk. Then they eventually bought it to our room. Also, included in the exhale club, we were supposed to enjoy premium liquor. The resort bars ran out of the only two brands that we wanted to drink. One the second night they even mentioned they had to do a store run. It’s very unprofessional and upsetting to know as a guest You purchase a package and the resort is not up to par and can’t deliver what you want. An all inclusive resort should never run out of something guests were promised. Fifth issue we had was a constant noise in our room so we couldn’t sleep. Update: So we found out it was coming from the rooftop pool. Maintenance came to the room and had to turn a pump off so we could not hear the noise. Also, when there are events at night they are held in the lobby so you can’t sleep due to the loud music. It was not a smart idea to have entertainment and dj in lobby at night. We travel to relax and rest. And this vacation was the worse vacation my husband and I have experienced. And FYI the other people the group also had issues with different things so it wasn’t just us!

My partner and I have recently returned from celebrating her Birthday at Breathless Montego Bay resort, and aside from a little first night hiccup our vacation was positively amazing. The surrounding grounds are aesthetically beautiful, our dining experience equally so. However, what makes Breathless a resort that we intend on revisiting are the staffs, which are positively first-class (hard working with little or no reward or recognition). I could name all that we came in contact with. However, our butler lady Valerie and Kenroy, was simple amazing (their attention to details was truly exceptional) Lady Melisa (at the omelette stand) was an absolute joy each morning. Radalfi, ensured that our today was gonna be better than our yesterday. And now, Ranae our Guest Relation Manager, I cannot express just how outstanding she was, she made it her number one priority that my partner and I had the most memorable of experiences, she was Simple the BEST...Message to management, you guys are truly fortunate to have a Team of such high standards, so Please, Invest in them. They make the Difference.

There is no waiting to exhale here. From chocolate covered dancers, night nurse models, trapeze artists, crowned by good food, endless booze, clubs, silent disco…. Breathless… very apt name for stunning performances and djs that knew what party means lol. Go and experience and get your own private pics lolll

A Truly Unforgettable Stay! From start to finish, our stay was absolutely amazing! From the moment we arrived, we were treated like royalty. The resort is perfectly located, with stunning views and easy access to local attractions. The Jamaican food was out of this world — every bite was full of flavor and authenticity. I want to give huge shoutout to Bellboy Stephen, who went above and beyond to make sure we were always having a great time. His positive energy and dance moves were the highlight of the night. Bartender Keino at the Altitude Rooftop Bar, kept the good vibes flowing with perfectly mixed drinks and a welcoming attitude. We also had the pleasure of chatting with lifeguard Audley (Tony), whose stories about Jamaican culture and his younger days gave us a deeper appreciation for the island. But most of all, I want to recognize Radalfi and Demar, part of the hotel management team, for truly going the extra mile. They consistently checked in to make sure everything was perfect and that we were having the best time of our lives. Their attentiveness, warmth, and genuine care made us feel like family, not just guests. In fact, because of the incredible staff, we ended up extending our stay by an extra day — we simply didn’t want to leave! We left with full hearts, big smiles, and unforgettable memories. Highly recommend this resort — we’ll definitely be back!

The property and resort is nice, although we weren't blown away or impressed above our expectations. The food is delicious, however there are some that I would avoid, such as El Patio. The a la carte dinners also took a long time, up to 2 hours if you also have dessert, which lead to long wait times if you don't arrive close to opening at 6:00. The app was also not accurate, listing hours for each restaurant, which changed our plans more than once when we arrived to a closed restaurant. Room service was quite slow at times, so we only ordered breakfast which was more prompt. The very large size of the resort (combining 3 resorts) seems to be a challenge from a service and maintenance aspect. The pool area was clean. Although the beach/ocean had a high amount of sargassum, it was still swimmable. The ocean only gets around 3-5ft deep up to the buoys. Lots of beach chairs available. Pool chairs were more limited. This is the 2nd Secrets we have stayed at, and Secrets Cap Cana was a more impressive resort to us, and left us expecting more from Wild Orchid. Overall, this is a good resort worth going to and we had a great time, but unless it is your first time at an all inclusive, you should adjust your expectations.

In general would give this resort a 3.5 out of 5. They desperately need to remodel and upgrade their rooms, pool, restaurants décor etc. The hospitality was not always good, a lot of times the women would give a lot of attitude and make it seem like getting our requests were such a pain to them. Our toilet was clogged one of the nights just because they didn't work well enough. I had to call front desk 3 times with a wait of over an hour, no one came. I had to go down to front desk and demand maintenance to ride in the elevator with me to fix the issue. A few days later when we were making a reservation to a restaurant the hostess was oh room # XXX you guys had the toilet complaint - EXCUSE ME? First of very unprofessional you would bring that up at dinner, secondly it wasn't my fault maintenance was not doing their job and I had to yell at them to do so. The food was really good however, the wait for receiving your food was sometimes over an hour. The hibachi experience was one of our top memories - definitely recommend. The coffee shop had great coffee and the women there were very nice there. The beach area was great, beautiful, calm waves with amazing sunset. In general I do not think the cost for this resort was worth what we got

We have just returned from here. All I can say is excellent. All the staff make you feel welcome and part of the family in Jamaica. The barracuda bar is the bar to be at. Dowaine, Shereece, Althea, Jenell, Kadeen nd KerryAnn make you feel so special and they take very good care of you. Deandra and Junior in the restaurants take very good care of you. Lisa and Rusheka and the others on reception are always available and extremely helpful. Anita on the cleaning team looked after us very well. Duran and Rashmaine our buttlers were exceptional. They were kind, helpful and made our time in Jamaica extra special. I would recommend this hotel 100 %

We really enjoyed our stay! The resort is nice, the entertainment is great, the food is great… only a few discomforts some of the restaurants are extremely hot. We tried to dress up a little bit for the rooftop dinner and the hibachi dinner and we’re extremely uncomfortable due to the heat. Maybe if they could find a way to put some outdoor fans it would be perfect. The other thing is we upgradedto the preferred status to be able to enjoy some of the top shelf amenities, but they did not upgrade the room service menu so that was a bust. But overall, I was still give it 4 1/2 stars.

We had a wonderful 25th anniversary trip at Secrets Wild Orchid. Lots of entertainment, tour options, water activities, and the gym was great. Dieandra at World Cafe was absolutely amazing so we asked to be seated at her table for the entire trip! So warm, friendly and professional. We will definitely return!

I recently stayed at Secrets Wild Orchid in Montego Bay, Jamaica, and unfortunately, my experience was very disappointing. The check-in process was smooth, and we were able to check in earlier than expected, which was a plus. The room itself was very nice—clean, comfortable, and with a beautiful ocean view. However, the food and service fell far short of what I would expect from a 5-star resort. There was little to no variety in the food; the same items were served daily across nearly all restaurants. The few restaurants that did offer variety were booked days in advance, yet no one informed us of the need to make early reservations. To make matters worse, the bars and restaurants weren’t consistently open, leaving long gaps with no food or drinks available. Breakfast was the best meal of the day, but even that was underwhelming. I left the hotel for an excursion and the food was so much better outside. During my stay, I needed some basic feminine products, but surprisingly, the hotel did not stock any. Thankfully, one of the staff members went out of her way to provide them from her own supply—a kind gesture, but something the resort should have been prepared for. Another frustrating moment came when I asked for a towel around 5 PM on the beach, only to be told there were none available. For a resort of this caliber, that felt unacceptable. The drinks were mediocre at best—often watered down and lacking quality. When I asked staff questions, they rarely had answers, which only highlighted how disorganized the resort seemed. Overall, I was very disappointed with my stay. Jamaica is a stunning and vibrant country, but sadly, this resort did not reflect the beauty or hospitality I was hoping for. I truly expected more from a brand that markets itself as a luxury experience.

Absolutely amazing! I love this resort! All inclusive/adults only. Our room was beautiful. The view was stunning and the food was sooooo good! Jamaica is top tier one of a kind! I can’t wait to go back! 🩷

Let me start by saying that Zoëtry is very quaint. Rooms are beautiful and align with the 5 star rating. This is where it ends. Food is mediocre. Every meal there's items missing on the menu. Same for drinks. Had one spoon to stir my coffee all week. No bath mats, room floor is tile and quite slippery. There was only like 40'of us at the resort. The common theme during any conversation was the lack of food, drinks and service in general. One night management offered us a dinner at another resort . They offered to 16 out of 40 people so the list of complainants was quite extensive. When paying 5 star $ you expect 5 star service and food. It's a shame because it's a beautiful little boutique resort. Imitation crab and Greek salad loading with green olives. Words hardly make my statement and concerns justice. Many couples requested a move to a different resort

Not a whole lot to say. This is a very small "all inclusive" that offers basic amenities and average-to-very-poor service. The beach is very small, and for the four days I was here, I didn't see a single person in the water. The reason? It's in a small cove that is separated from the main ocean beach by a sandbar. The water isn't very clear, and definitely not inviting. So if you are looking for a beach vacation, this isn't it. Food is... Basic... Unpredictable... And very slow to be served. Room Service is terrible, and everyone in our group had the same experience. Order a basic pizza, and 2 hours later nothing. Want a cup of coffee and a pastry? Good luck. In fact, not a single person in our group of 7 ever received a room service order. The front desk just shrugs. One day I returned to my room, bed was made, but no pillow cases or towels. I went to the front desk, explained the situation, and they asked "so what do you want?" I was baffled. Pillow cases and towels? Three hours later someone showed up with wash cloths. The restaurant menu (of which there is really only one restaurant...the other two are just a shack and a lunch station) is very basic and no custom options. Service was very slow, orders were wrong, and servers often very confused. I cannot recommend this property, and am surprised it is under the Hyatt portfolio. As a World of Hyatt Explorist (which was never acknowledged) I received no extra perks or benefits. Late Checkout was denied. The property has potential, but needs ownership and management who actually care, and understand traveler's basic expectations for an all inclusive vacation resort.

Ramona and David were absolutely amazing! They made our stay at Zoëtry feel effortless and extra special. Ramona was calm, thoughtful, and always one step ahead, while David brought great energy and made sure everything ran smoothly. They were both so kind and attentive — we couldn’t have asked for better service. Thank you for making our trip unforgettable!

This place is a hidden gem just 10 minutes from Montego Bay airport. The staff, the space, and the food are all top notch. I especially want to celebrate Ricardo. He was attentive and helpful from the moment we stepped foot onto the hotel grounds. If you are his boss and read this, he was awesome and deserves recognition for his hard work to make out vacation flawless. We will be going back.

This is the 3rd Zoetry we have visited and we will NEVER return to this location. Room service takes an average of 2 hours and the order was never correct. We signed up for an ATV & Water excursion. It was a two hour commute to location and another 90 minute wait for activities. It was 96 degrees; no water (items in lockers) with excessive flies from manure. It was so uncomfortable we decided to pass on ATV and get lunch while we waited for our canoe. After looking at the menu and deciding we were told only two things were available:wings and fries. Transportation back wasn’t until 1:30 so we had a long time to wait to return. Very disappointing trip! The work out room has broken equipment with no air. Towels are not replenished or replaced. We got them ourselves. The window in the bathroom is too transparent to leave the light on while showering. The refrigerator keeps items “not warm” certainly not cool. Upon complaining a rep for Zoetry said Jamaica location receives a lot of complaints. Info needed prior to booking! Run for the hills! Don’t come here! Finally, I am allergic and have a fear of cats. They are everywhere and in the dining room it’s unbearable.

This may be for you, I had a very strange experience. Start with why you want to stay, then finish with the "wait what" First its quiet, very peaceful at times, seemed empty, you get a butler which is more a customer service manager, nice but dont expect much. Clean room bath area great water pressure fridge, good AC control. More than half the staff were great. The "meh" side, no elevator, no iron , yes its true, service takes forever, be on vacation, eat late at specific times, no food mart inside or out, Not 1 person went in the beach water, dont blame them. Strange things happened at times, out of no where. Always out of something. Needs upkeep if I showed you the details.

Worst experience from seasoned traveler, and repeat customer. Food was consistently of the poorest quality. Staff's hands were tied with no ownership toward work. This was mimicked by lack of ownership in Management for the experience of their guests. Spoke with manager only to get acknowlegement of the deficiencies and no corrective actions. For example, ordered room service through Manager on duty at 9:30. After waiting in dining area for over an hour to eat from the dinner menu. Room service came at 12:01 am. This resort has is All inclusive with no inclusive amenities. We managed our way thru chairs falling through the outdoor decking only to have management acknowledge the danger after the fact will $0. We suffered through meal after meal of pre-cooked poorly prepared food. While all inclusive cocktails were available it consisted of the lowest caliber of alcoholic beverage at all bars and a pint if rum in the room. Staff was friendly and very kind but clearly untrained. King Ocean view was the only nice thing. Limited dining choices. Pub with games for tourists was unmanned with no air, no bar, and very uninviting. As a repeat visitor I am disappointed in in current ownership. Tons of opportunities dismissed.

The experiences we encountered during this trip was so ridiculous I would never step foot in Jamaica. I was so excited to finally experience Sandals since it was highly recommended. From start to finish the staff was HORRIBLE. We were ignored to the point when we asked for help or service at the pool we got big attitudes. One of the staff members told us “ we could get our own drinks “ even though she was going around being friendly and attending to everyone else. We were so turned off by the aggressive remarks that we didn’t ask for nothing. One of the members of the trip wanted to speak to a manager about the service we have been experiencing all weekend , that was a joke, her attitude was worse than her staff. We have been so polite and tried to just wing it but even to the last minute when getting on the bus to go back home from the resort one of the men, don’t recall his name had hazel eyes was putting us on the bus and checking us off loudly said Get on the bus let’s go. He said it so loudly I was so shocked. He seem annoyed and was so aggressive. The only staff member that was nice was a man named Ian and the bartender towards the end she felt so bad for us cause she was the only one that we would try and look for to ask for help. We gave her all the tips we could because it was a breath of fresh air to get a nice person in that place.

Lets me start with letting you guys know that my experience was during hurricane mellisa. From he first time stepping off the plane, 5 star experience sandals lounge with red stripe and red stripe light on tap. The staff all were overly amazing. Then the strorm hit wrecked the the place. At this point I would like to give them 7 stars. The way the staff took care of us during this storm not being able to get ahold of there own families while displaying smiles and comfort for us. I would like to make two huge shout outs to Vernon which I believe was the general manager stayed very professional and also went above in beyond keeping us updated and always accessible. Daneree which luckily happened to be our neighbor was so comforting, informative, genuine, a absolutely breathe of fresh air and again i repeat she was also a person who didnt know if her family was safe or still went out her way every chance she got to make sure we was good and tht includes the whole staff. All the days we wasnt able to fly out was complimentary which later I found out alot of places charged a distress rate ate 700 dollars but not sandals. They fed us everyday 3 meals one being oxtails and and another being surf and turf this is my first experience in Jamaica and sandals. Im here to say the best experience of customer experience I've ever saw. I strongly recommend every visit this resort its worth it. Ill definitely be booking with them again.

This was our first time traveling to Jamaica and visiting Sandals and we were EXTREMELY dissatisfied. We were not made aware that the hotel was under renovations which blocked several views that was promised in the lobby and restaurants. The room was okay - bed was super uncomfortable. I expected more for a honeymoon suite room. My boyfriend now fiancé planned a beautiful proposal on the beach and hired their photographer AND HE MISSED THE MONEY SHOT. The picture of him on his knee on the beach was not taken and the next day when we saw the pictures the staff and manager had big attitudes and we basically had to beg for them to comp us just $400. The proposal and photographer was hundreds of dollars more than that. They wasted several hours of our last night and morning “waiting for a manager” Christopher (one of the 3 managers we talked to) who still couldn’t do anything and had to escalate things more but it would take more time. Staff rude especially at the photo place - DO NOT GET KEVIN AS YOUR PHOTOGRAPHER. It’s like pulling teeth trying to get managements attention. We sent an email to Vernon Johnson the General Manager in hopes to get compensation for the money my fiancé paid for the photographer. Doubt we’d get a response. I am an avid traveler and a travel agent. You are better off staying at a nicer resort where you can’t hear airplanes taking off every 30min.

We went on our honeymoon and I expected a lot more than what we received. First let's start with the room. It was nice sized and right on the beach with a great bathroom. Negatives about the room is the ventilation fan in the bathroom did not work. The AC does not go below 68 so during the day it can not keep up and the rooms feel very humid. Cools down ok at night. Then we also had the honeymoon package added which we did not get. Next the service was decent. Most of the bartenders were fairly rude and took awhile to get you a drink. As for restaurants we tried them all. Nothing really stuck out and really made us want to come back. Our favorite was Soy which is a Sushi bar restaurant but it also had the longest wait. One night almost waited 2 hours just for some soup and sashimi. Now for location it is fantastic, you are literally right on the beach and we spent most of our days in the ocean or longue by a pool until dinner time. Very relaxing and beautiful. I would go back but so upgrades are definitely needed

The room was beautiful, and so was the island. The fact that it is all-inclusive makes planning great and easy. But honestly, it was the people that made the vacation even better. Everyone we dealt with at the resort was so nice and friendly, and always accommodating. If we decide to do another Caribbean vacation, it will probably be with Sandals again!

We went to Montego Bay for our 25th anniversary and everything about the trip was amazing. I must first say that our butler Antonio was the best! He catered to our EVERY need. Not only was it our anniversary but it was also my husband’s birthday. Antonio went out of his way to set up our room with decorations and rose petals across the floor, bed and tub while we were on the beach. My only issue was the food. I truly didn’t like anything but the steak and Lobster.

I will start with negative. Humidity is off the charts. Beds could be softer. Need more trash cans setup. Now positives. Entertainment was off the charts. One name we remember is Super Mario he was incredible. Made you feel welcome and appreciated. To the gal that did omelettes she called me Santa Clause she was great. To the lady that did the pastry, coffee shop she was great. All front desk ladies very helpful. Candle light dinner for our 50th anniversary was memorable. Blue Mountain Coffee on my can’t say enough.

We stayed at Royalton Resort Jamaica for our honeymoon in May 2025. While the property itself is beautiful and has a lot of potential, our experience was mixed due to several maintenance and service issues. In our room, the water pressure went in and out on all three shower heads, and the water constantly shifted from hot to cold without properly mixing. The closet was falling apart, with doors off the hinges and shelving coming loose. Our air conditioning also wasn’t working, and when we called for service, the worker who came was very nonchalant and did not resolve the issue. Thankfully, we had a fan and were able to open the balcony doors in the evenings. Despite mentioning multiple times that it was our honeymoon, there was no acknowledgment or special effort from the staff, which was disappointing. On the positive side, the property grounds are stunning, the sand and beach water are amazing, and we enjoyed the water slides, pool, and cabana setups. The large, bright buffet dining area is beautiful, though the food itself was fairly average and servers often forgot basics like tea or coffee at breakfast, which we had to request ourselves. A highlight was the omelette station lady in the mornings, she always served with a genuine smile and positive energy, which stood out in contrast to much of the other staff who seemed overworked and unmotivated. Overall, Royalton offers a gorgeous setting, but the lack of attention to detail in room maintenance and the inconsistent service left us underwhelmed, especially for such a special trip. With more care in these areas, it could truly deliver the luxury experience it aims to promise.

I got married here back in May of 2024 and my beginning experience was a mess. Selucia (part of the bridal planning team at the hotel) was very rude and unprofessional to me the bride. This was supposed to be a happy and stress free day for me. I had to involve management with tears in my eyes and request for her not to have any parts in the planning of my wedding and she still was allowed to. I feel like the most important and special day of my life would never be the same bc of such a mean hearted and unprofessional woman. My ceremony was great bc Ayana coordinated it (another staff member from the wedding planning team) and it was breathtaking I would honestly say the best party of my wedding. However, my reception was in an old, smelly and super large space that wasn’t cut out for my wedding guests as an alternative bc they thought it was going to rain and my original space request appeared to no longer be available. When I walked into the space I cried bc nothing I asked was done for my reception and Selucia was apart of it. Every time my husband and I think back on the amount of money spent for our wedding compared to the experience it was definitely unmatched. I would have never had my wedding here if I knew my experience would have been a nightmare like it was with Selucia. I don’t even have any good pics from my reception unfortunately bc the space my reception was held looked so bad. If I could do it again this is a good vacation spot but not for weddings. After countless calls to management months later we were offered a two day stay to come back and have a better experience.

Im not one who leaves comments. Quite frankly ever. I made an exception for this place. IT STINKS. Not necessarily the smell but everything sucks. I recently went for a wedding last week and it was actually really beautiful. The wedding and the reception both very nice and enjoyed myself. Now that i've gotten the pleasantries out of the way I can tell you my honeast review about this waste of space. 1. It is not technically in Montego Bay its about 40 minutes away from the airport. They brand it as Montego Bay for tourism. When you're there you literally cannot leave because there's nowhere to walk and there arent any taxis. You're stuck for the most part. 2. The service! Check in is hell. They dont have a process for checking people in so its a mess. Expect to be at the desk trying to check in for at minimum 90 minutes to 2 hours. My check in was around 2 hrs maybe a little more. 3. And this should honestly be at the top of the list. THE FOOD IS HORRID! Every buffet is the worst food i have quiet possibly had in my life. The omelette bar is nice, i recommend eating there every morning because everything else is terrible. 4. THEY HAVE BED BUG! Initially, i got bit once and chalked it up to a misquito or two. Then the following day I had bites all over my body! I mean everywhere! Im not taking pictures of my full body but i attached a photo of one arm. Mind you, it is like this all over both arms, my back, stomach and legs. If you take nothing else from this please save your money. Or be adventurous and try it for yourself but you have been warned lol

This has been a nightmare from hell. They advertise on their site that their Junior suites can be 1 King or 2 Queens. No where in the writing did they say your request are not guaranteed. I was forced to sleep in a room with another adult not a partner with 1 bed in the suite. I did not request a1 bed room. The staff were not friendly or eager to resolve the issue instead argued with me for 4 hours to get any type of compensation. And it took from 4pm until 11:30 pm to get rollaway bed. Please confirm with your travel agent and the hotel before you arrive to ensure you’re getting what you paid for. No one in my situation was willing to take accountability. This trip was not worth the money spent. Even the next day I was given the run rounds to fix this issue. Please find a better place to stay. Many of the people in our party had the same issue but did not want to ruin the reason for coming.

This a very nice facility. For the areas we went as we went on a day pass to celebrate my son's birthday. I inadvertently left my license and left the hotel along with the 7 kids we traveled with. When I returned the next day I was told I would have to pay the day pass rate for the paper wristbands that were thrown away and could not be used again. This made me very upset. We met good staffs and sulky ones in our short stay. I would not revisit and they are so close to my home. They made me feel like a theif with the intent to resist the hotel. Just to be clear the security does not left you in if you are not on the log for the day. How could we possibly reenter with old wristbands. Smh

I was here recently 9/14-9/18 for my Birthday and no I would not go back. The room looked like they’ve never updated ever. The curtains were nasty the furniture was too I used their Lysol to spray the bed so I could rest. Entertainment was nonexistent.. Staff dancing to music is not entertainment. They should have a better variety of food at the buffet. I sat by the pool and I with I remembered the waitress name now she was GREAT and constantly checked on us. Here are photos attached. The swim out are was the nicest part of the room. Even our safe stopped working.

Firstly, this place is not in Montego Bay and as such I had to drive an almost additional 2 hours to find the location. I had to use the address for the Hideaway side of the resort as the Google GPS took me to the town of Monetego Bay which is not correct. The tile floors in the room are filthy like they have not been properly cleaned in months..You could see the streak of dirt where they likely dragged the filthy mops on the floor.. The food in the buffet area had quite limited selections.. The food was mediocre in my humble opinion (and I'm Jamaican born) The service is subpar.. I understand people in Jamaica are quite brash and nonchalant at the same time however, when you provide a service especially to foreigners, there has to be a mental shift. It is not acceptable to act as though you are doing us a favour..We work hard, and make decisions to come to the resorts to relax, rejuvenate and have a good time. It is only reasonable that we leave feeling our funds were well spent. The staff, manager included needs customer service training. There are tons of places including other countries that we can go to, so coming to the resort we do not expect to be treated with scant regard. For the Royalton Brand, this is unacceptable! It is not five star and as I read the reviews I agree with those folks..I am utterly disappointed and will never return and anyone who asks, I will tell them a resounding no to coming to this place..there are better places in Jamaica with respectable service. This was my second visit to this resort and I do not believe there will be a third. I work for a large corporation and interact with more than 200 folks in my department, as Jamaican born, most including managers look to me for guidance on coming to the island and where to stay and I will NOT recommend this place! As a Marriott Ambassador Elite member who spends more than 100 nights in different hotels yearly..This place is lacking! The grounds are beautiful but that's about it

Sandals Royal Carribean did not disappoint. Shadeen (wedding planning office) went above and beyond. To add some further detail, my wife and I had been planning our vowel renewal in Jamaica through Sandals and it was poor. HOWEVER, as soon as we get to the resort Shadeen makes it look effortless and there is no stress. Her attention to detail and "customer first" approach is great. She made our vowels renewal exactly what we wanted, thank you Shadeen you were amazing! Our butlers lan and Nicole were exceptional and in all honesty they made our stay. Both made our individual birthdays special and made us feel special on each. To be honest, I think if we didn't have lan and Nicole I don't think our stay would of been what it was, they were amazing, friendly, professional and easy going, thank you both. The maintenance team on the beach were also great and keep the beach in pristine condition whilst also being pleasant and professional. Few comments for improvement. My wife and I went to the sushi restaurant in Montego Bay and was met with abit of hostility when asking for Perrier water that we had thought our butler had arranged, it was as if the server w looking down on us, however she did warm u wards the end.

I must say the staff at Sandals Royal Caribbean were exceptional and there was a very high staff to guest ratio. I was greeted by a cold wet flannel and a drink which was exactly what the doctor ordered. Please note I arrived at 11am and check in was for 3pm. They stored my luggage and was more than happy to assist me with settling in on the premises until my room was ready. The room was exquisite, the only downside was that the gentleman that took me to my room spoke so fast and could have taken time to explain things a little more as I felt lost on the first night there. Throughout the stay, staff members went above and beyond to ensure I was comfortable, special thank to all the staff in Cricketer's pub, you were all superb. My house keeper Terry-Ann was so lovely, thanks again. The highlight of my trip though was Patricia at front desk. I had a late flight back home and stayed on the premises until it was time to leave. I was told earlier my a team member that I could use that facilities at the gym to have a shower and get changed. Patricia, however gave me access to a room to have a shower and get changed. Now, that is what you call going above and beyond. Thank you so so much and I cannot wait to come again as this was an absolutely breathtakingly epic experience, PS the fire dance was incredible!

Celebrated our 28th wedding anniversary 2 weeks ago at Sandals Royal Caribbean, the place we honeymooned. Everything and everyone were fantastic. Food, service, drinks, vibe, top notch as usual. We enjoyed a swim out suite and it was so fun having our own pool area and sundeck. We spent a day on the island at the pool and beach bar and it was quiet and uncrowded. Royal Caribbean is much smaller and laid back than Sandals Montego Bay down the road, but you have privileges at both. Totally enjoyed our relaxing time.

We had the most phenomenal trip to Sandals Royal Caribbean. We resort was awesome. The view from our room amazing. All the staff was friendly, professional and genuine "really sincere people". The food was delicious. We went for our Thirty Year anniversiry and my wife being cancer free. If you need to refresh I would encourage you to plan a trip.

Our Sandals vacation in Montego Bay at Royal Caribbean was really great. The resort was not as big as our first experience at St. Lucia, but we had a great time celebrating with our friends for their 10th wedding anniversary. Our Butler, Andre (Bossi) was superb and went above and beyond to ensure we had a memorable, worry-free time. He was attentive to our needs, anticipated our desires, and went the extra mile to help us celebrate with banners, flowers, and signs posted for the anniversary. The food was good and our server, Princess, at the Bombay resort was so delightful that we requested her on our return visit to the restaurant. The entertainment was very nice and we are already looking towards the next Sandals location.

My wife and I celebrated our 25th anniversary at Sandals Royal Caribbean in Montego Bay about a week before hurricane Melissa hit. Our stay was as epic as we had hoped. Rooms, service, staff, food, drinks, pools, beach...everything was 10/10. Our butlers Sheldon and Andre awesome...attentive without being intrusive. We loved the surprises they had for us in our room and while lounging at the pool and beach. My wife especially loved the private dinner on the beach. Too many good things to list here. We will be back, not only because of the quality of our visit, but because of the outstanding way they treated guests who got stuck there due to hurricane Melissa.

My husband and I stayed five days at Sandals Royal Caribbean for our Anniversary. This is a beautiful resort, very relaxing if you are looking for a relaxing resort with all the amenities. The rooms are beautiful, the restaurants serve good food, the grounds are well maintained. The ocean view is awesome. Can't wait to go back next year. The hospitality is awesome 👍

Nice hotel, staff was amazing, food was good. The spa was my favorite experience at this property. I didn't like that they tried to sell us wine on multiple occasions -at an all inclusive. You cant make a hibachi reservation in advance but when you get there, there are no availabilities. A good portion of the beach had seaweed so we had less area to swim.

Exceptional Stay – Beyond Our Expectations! Our recent stay at this hotel was nothing short of maximum in terms of our experience. From the moment we arrived, the hospitality was unmatched. The front desk staff who checked us in were incredibly warm, welcoming, and accommodating, ensuring that every detail was taken care of so we could have the best time possible. A special mention goes to the concierge, who went above and beyond to help us celebrate our friend’s birthday. The room was beautifully decorated, making the occasion even more special and memorable it was such a thoughtful touch that truly set this hotel apart.(I provided the balloons) Throughout our stay, every single staff member in the restaurant, bar, and entertainment areas showed the same level of genuine care and friendliness. Service was consistent, professional, and always delivered with a smile. This was a stay where every detail was handled to perfection, and it’s clear that the staff take great pride in making guests feel valued. We left with wonderful memories and can’t wait to return

From the moment we got to the property it was the beginning of an amazing vacation. The staff was engaging and welcoming. They greeted us with "welcome home" and made us feel at home. If you are looking for relaxation with your spouse you will find it here and don't need to leave the resort. Most of the staff are the friendliest we've encountered. I say most because there is always one person who is having a bad day. We will definitely come back and spend more time at this fabulous resort.

We went here for our holiday this year and omggg. I'm sooo happy we did, it was also my birthday as well so we did it up. Jamaica is amazing, the food, the people and this hotel was absolutely fantastic, it had everything you can think of. The restaurant were all good, very clean. They definitely go above and beyond. The room service, the house keepers, the bartenders and the entertainment was all excellent. I will definitely be back.

Every aspect of my stay was amazing, from the clean open beach area to a relaxing room. But what made this resort stand out to me the most is the Preferred Club Receptionist, Anika. She got us through the check in process fast and very friendly. As our time there went on, she made a point to interact with us when we walked through the lobby. One day she worked an extremely long shift and when we said good night, so was just as chipper as she was first thing in the morning. She was back the next am, and you would never would of know she was only gone a couple hours. She greats everyone with a warm genuine smile and makes a point to make people feel at home.

We had a wonderful time here. There were a few issues that made me rate it a 4 instead of 5. We went during the off season so they are doing renovations to the property, and of course the construction was right outside our room. We were livid, the noise was so loud and unbearable. We talked to concierge and I also put a scathing review in the Hyatt Inclusive app that night and they moved us to a nicer room on the Preferred side the next day. So, first day was a loss because we arrived around noon and had to wait until 3 to check in...which is standard with these resorts but we were so tired from the travel we just wanted to get settled in our room. The Preferred side was nice..the room was pretty much the same though with the exception of having a jacuzzi on the balcony. The ocean view was lovely. The pool was quiet on the Preferred side, but we were incredibly disappointed to find out they charge for the cabanas...$100-$350 a day! That's so crazy when we spent almost $6000 to stay there a week. The restaurants were good and the entertainment was decent. The only draw back to staying on the Preferred side is that there's a lot a walking back and forth to get to the main restaurants since it's 2 resorts together. Overall we did enjoy our stay and many of the staff were wonderful and made our stay more pleasant. They will drive you on the golf carts if you need it. Billy Love (15 year tenured employee) and Chevaughn were exceptional. We probably won't go back to Secrets though. There's just so many other resorts with better amenities and free cabanas on the beach and by the pool. We go to the Caribbean to relax and lounge by the pool and on the beach so that makes a difference to us. The spa was excellent though. And just a warning if you're thinking about getting married there...it literally rains at almost the same time every day. We saw several weddings get rained out. We went there during Jamaican Independence Day, so that was cool since they had a few celebrations on the property.

Review of St. James Montego Bay, Jamaica I recently stayed at St. James Montego Bay to celebrate my 50th birthday, and I’d like to share my honest experience. Arrival & Room: Upon arrival, it was raining heavily, and we waited about 45 minutes in reception before being directed to our room. As members, we had requested a birthday banner in advance, but unfortunately this was never honored despite several follow-ups. The room itself was in good condition with comfortable bedding, crisp linens, and a beautiful ocean view from the balcony. We also had a hot tub, which was a wonderful extra touch. However, we were shocked to discover two pairs of dirty underwear left in the shower. Given that we were told there were two housekeepers (day and night), this oversight was disappointing and concerning. Food & Dining: Food was available from morning until night, though most venues closed for two hours to prepare for dinner. As a foodie, I would rate the overall food about 4.5/10. The highlight was our rooftop dinner at Breathless, which I would rate five stars—it was by far the best dining experience at the resort, along with the jerk chicken truck (though wait times were long). The grills also had extended waits (25–30 minutes for chicken), which was surprising given that the resort was only about 50% occupied. Breakfast, however, was excellent with a wide buffet selection and welcoming service. Service & Staff: Service was inconsistent. While we enjoyed renting a cabana, there were several times we had to get up to get our own food and drinks. It’s important to note that, although gratuity is included, having cash for tipping made a noticeable difference in service quality. On one occasion at El Pato, the service was so poor and uncomfortable that we left without finishing our meal and did not return. The most concerning issue happened at the front desk. When checking in, staff asked my sisters and me if we were married. When we said yes, they followed up by asking if we were “married married,” and then questioned why we weren’t wearing wedding rings. This exchange was extremely inappropriate, uncomfortable, and left me feeling uneasy about both security and respect at the resort. This is something management should address immediately. Entertainment & Atmosphere: On a positive note, the entertainment options we experienced were enjoyable. We loved the Silent Disco and Bob Marley night—both had a great atmosphere, music, and energy. Overall: While there were some enjoyable aspects—the ocean view, rooftop dining, entertainment, and price point—there were too many missed opportunities for excellence. Between housekeeping oversights, inconsistent service, long food wait times, and especially the inappropriate questioning at the front desk, my experience fell short of expectations for such a special occasion. I will return to Montego Bay in the future, but moving forward, I plan to stay at Sandals to see if they can earn my loyalty.

I stayed there with my 2 kids. They said my room was an upgrade from what we reserved, and it felt very much like a downgrade. Beds were small, room was dirty with a view of construction work, and smelled like dirty mop water. Shower head full of gunk. Took 3 days of constantly asking for towels to get enough for me and my 2 kids. It was 3 of us staying there. The lady at the deli was very rude to us and rolled her eyes and sucked her teeth anytime me or my sons asked for anything at the deli. But she seemed nice to other people. The private beach was very nice, good bartenders and the lady cooking on the beach grill was good too. The servers at the buffet restaurant were so lovely. They had a Jamaica night while we were there and that was very nice also. Lifeguards were fantastic. This would have been a much better experience with better accommodations. I would book again if I went back, but would bring my own towels, cleaning supplies, and maybe book a family room.

had an amazing stay at Seagarden Resort! From the moment I stepped through the door, the staff treated me like a queen. My room (1414) was clean, tidy, and the cleaning lady was very nice, making sure everything was perfect during my stay. The driver they assigned me, Devin, was absolutely wonderful he was kind, professional, and made sure I felt safe at all times. Everywhere around the resort was clean and well-kept, which really made the experience relaxing. The food was decent, but the drinks were absolutely amazing! Don’t believe the bad comments I truly enjoyed my time here and will definitely make this my go-to resort.

The grounds on the property is beautiful. The service is awful. The rooms and most of the building structures are old looking and could use paint and some fixtures. The food is okay, breakfast is usually good. The beach is beautiful😍The swimming area is very shallow and calm. The best thing about staying here was the beach and the only place I would go if I go back here. I don't recommend this resort.

I enjoyed my stay. Complimentary restaurant buffet, drinks bar, snack bar (beef patties, icecream etc), grill, and karaoke. My kids and I shared a luxury oceanfront suite. The experience felt royal like an immaculate gift. We woke up daily to the tranquil sound of the ocean, and the smell of fresh sea breeze from the balcony. The staff was utterly amazing! At the restaurant, they made my daughter's birthday so special. Six of them sang to her and presented her with a mini cake. She was really surprised but extremely happy to be celebrated.

It was my first time at this resort and i had a great time. Giovanni checked me in and his service was top notch. I spent 2 nights at the resort, the food was good as well. The only downside was that I had another reservation that I cancelled but could get a refund for , I was a bit disappointed upon arrival but Antoinette from reservations and Giovanni at the front desk made me decide to stay , I loved their approach to service and I can personally say that they are an asset to the company, especially Giovanni who went above and beyond. I really hope that that the issue with my refund for the cancelled reservation will be dealt with abruptly. Regards Jean James

The staff are lovely and helpful. Thank you RITCHIE , GIOVANNI and VENISE for being helpful and kind to me as a loan traveler. For the price the food is really good, good quality traditional Jamaican food. The comment below regarding the beach bar food only opening to 5:30pm is a little unfair as there are 4 other locations to get food from on the resort until late at night. This place makes sense if you’re on a budget although still want standards.

This is my first experience and I am not satisfied. The check in and check out processes were a disaster as communication is definitely not a strong point for this hotel. The bathroom was not acceptable. It had clear mold on the grout on the bath tub. The only plus was the restaurant . The staff was courteous there and the food is decent

It was good except my call in order took exceptionally long.

Outside aesthetics almost made me not want to go inside. Also the cashier not too friendly personality. Bar service was good. Music also good. Air conditioning inside bar and very comfortable seats.

It was my first time visiting (went for the seafood boil for my birthday) and when I got there it was jam packed and the music was loud so I ordered to go. A server came right away, was very pleasant. She did so well that I wanted to tip her even though we didn't dine and went looking for her only to realize that there is a nice dining room inside. I was so bummed... was contemplating whether to stay or go... decided to go and come another time to dine inside.. So if you're not such a fan of the crowd and the bumping music you can always go inside... I will definitely be back

Attended a baby shower at Latitude. Really nice space to rent to have a small event. Food was good, bar pours good drinks, and staff was friendly. Large TVs showing sports events. I've ordered food from here before the baby shower on the Hugo app and I was happy to return.

Nice spot to have a drink with the friends. The food is good and they do have some specialty items.

Went to the bar to have a chill evening with my girlfriends and it was great. Nice ambiance, good customer service and we enjoyed the music. We didn't eat at the restaurant, so I'm unable to make a comment Keep up the good work Cory

The best chicken rice plates!

This hotel was vey nice and accommodating. The staff was very nice and very friendly. I only stayed one night so I didn't get to use the pool but they said it stayed open late and when there someone was vibin out there because we could here the music. The room had a very nice view of the terrace which I didn't get video of . The breakfast was included and it wasn't my cup of tea. It could have been local cuisine but it was a no for me. Also the staff is friendly like I said but if you are wanting to go to the airport outside of the shuttle time..get your own transportation 4 minute ride was $20 in a taxi they called uber would have been cheaper.

Me and my fiancé stayed for 2 days and it was such an amazing stay! The staff were friendly, rooms were clean, service was great! I would so come back again! I wish I had time to go swimming and enjoy the bar more. The food was great we just got small portions of meat. We didn’t really have the breakfast buffet but the food looked amazing. We ended up ordering a cheese and veggie omelet with fried dumpling on the side. Pretty quiet and accommodating to your needs. Everything was so good!! We thank everyone there it was a delightful stay. Will be back! The only thing is it’s hard to get taxis and food after a certain time. I believe the restaurant closed at 10pm.

This was a nice stay during our recent trip to Jamaica. We were meeting family and has an extra day. The customer service was outstanding, very friendly staff, especially rally the driver. The rooms were clean but I just lime a softer bed and carpet on the floor, especially when coming in from the pool.

Easy booking, easy check in. Rooms really nice, service awesome. Has a nice dining restaurant with an awesome continental breakfast daily. Five minutes from airport with complimentary shuttle service. The view is breathtaking from the restaurant and it’s awesome watching the planes take off and land from the airport. Will definitely be my spot in MoBay as of now.

I did not stay in the rooms. I went there for a training session so I can't speak to every aspect of the hotel. The location has a wonderful view of the Montego Bay airport. The food was unexpectedly good. The environment was clean. Overall a good experience for day one.

Very spacious and beautiful rooms. Complimentary airport and beach shuttle before 5 pm. Complimentary breakfast was juice, tea, bread pudding, carrot cake, and an omelet. They say it changes daily, but I thoroughly enjoyed my menu. The view was amazing and refreshing by the restaurant for breakfast. Also, excellent customer service. Hotel ensured we got a safe taxi service after shuttle ended at 5 pm. Taxi was Cash only but reasonable to get us to the strip for food and entertainment. My only con was that water is not available in your room. You have to purchase it from the restaurant on site. Also, I was worried that I should have got all-inclusive hotel. But by the time I factored in drinks, food, taxi, non-complimentary shuttle to compare to an all inclusive hotel price, I realized Hotel Grand A was still a great value. After I checked out and my flight was canceled (past 5 pm when the complimentary shuttle was no longer available), I did try to be cheap to save on hotel and taxi costs by booking a different hotel on the strip. It was a huge regret. Ended up spending more to be on the strip because the other hotel airport shuttle was not complimentary, the rooms were tiny, & customer service not good either. Lesson learned. Book Hotel Grand A View every time. Get airport shuttle before 5 pm.

A great pick. They have a shuttle that goes to MBJ so that was very convenient. The price was fairly decent and the complementary breakfast was included. The staff was helpful and friendly. Keep in mind they charge an $100 incidental fee upfront. This is place I would stay again

Best bar on the property. It actually has some overhang so you can be out of the sun at the swim up bar like most resorts have. The one on the mainland is just baking in the sun.