The 49 best value resorts in the Dominican Republic

Enjoyed the experience. Friendly and helpful staff. Comfortable rooms. Our "bathroom" was open. Would have preferred a room with a door for privacy and to limit disturbing others at night. The food was good. Lots of restaurants to choose from. The mini bar and room service was great for days when you want to stay in the room and enjoy the air conditioning.

I appreciate Anthony in the entertainment section for being friendly, cheerful and professional. I noticed that he enjoys entertaining the people. I’m also enjoying my vacation so far. There’s variety of food and drinks. The food is tasty and healthy. I will love to come back to this place

Hello im at grand Bahia principe punta Cana after 8 months of chemotherapy. What a place. Excellent food especially a la carte restaurant. The service was amazing from the beginning from Francisco at front desk. The rooms where fully renovated and friendly ready no need plugs for phones or other. Beautiful beach. Lots of chairs. The pool and bars very friendly employees. A special thank you to Elizabeth from the booth fresh pigna colada’s every day. Exceptional service thank you for understanding and reaching out to your customers. Amazing stay. And no hurricane lol

I will start by saying, no place is perfect it is how you handle situations that count. This resort is such a big and beautiful place and you can see all the future upgrade going on around you and not interfering with your vacation. The entertainment all day is great the little village thats on site with gift shops are great, with casinos, sports bars and karaoke on site its great for everyone. I had an incident that I will not talk about on here but what I will say that the staff at the front desk along with management team handled the situation with so much class and professionalism that I am amazed. Like I said anyone can make a mistake, it is how it's handled that counts. I would like to thank the staff and management team.

This was our first time visiting DR. Overall, the resort itself is large and well kept. Most of the staff are friendly and welcoming and there is a lot to offer. Unfortunately we had some major issues during our stay. Our first room was a connecting room and the lock on our side was broken, the toilet wouldn’t flush even after maintenance came, and the room had a terrible musty/moldy smell. They did accommodate a room change, however the new room had the same bad smell. The buffet was another disappointment, minimal selection and staff were quite unpleasant. One of the included restaurant we went to, Tequila, was also a terrible experience. It took about an hour and 40 minutes for our food to arrive, and when it did most of the order was wrong. The restaurant was not overly busy but our waiters were more focused on taking videos and having shots with the table next to us instead of serving our hungry kids. While the resort has some positives, these issues made it hard to fully enjoy our vacation. I would recommend spending a little extra and choosing a different resort.

Our first visit to Punta Cana turned out to be one of the worst travel experiences we've ever had, all thanks to our stay at Bahia Principe Grand Punta Cana. Check-In & Staff Behavior: From the moment we arrived, we were met with rudeness and indifference. The gentleman at the check-in counter, Smiles and basic hospitality were rare it felt like guests were an inconvenience rather than valued visitors. Voucher Deception & Privilege Club Pressure. We were offered a voucher in exchange for attending a Privilege Club presentation, but the pressure to join was relentless and uncomfortable. Wellington and Lisa kept on pushing for us to buy the Privilege Club package they were very friendly and joking with us. However as soon as we said show us some numbers and we will decide at another time they’re behavior changed asap, Wellington didn’t even say bye and gave us such a dirty look and left. Clara Garcia was the one who gave us the voucher and pushed us towards the Privilege Club. Staff seemed more interested in selling Privilege Club memberships than providing genuine service. If you declined, you were practically ignored. Misleading Pricing. A massage advertised at $59 USD for 50 minutes in the lobby TV screens was charged at $84 USD for a 25 min. neck and shoulder session simply because we used a voucher. The receptionist misrepresented costs as we going to use the voucher. The voucher’s value was not honored we were charged more than the advertised rates. This resort prioritizes upselling and profit over guest experience. The lack of transparency, poor customer service, and aggressive sales tactics made our stay miserable. We will never return and strongly advise friends and family to avoid Bahia Principe resorts altogether.

We stayed 14 nights at the Bahia Príncipe Grand Punta Cana. This allowed us to try everything at least twice — restaurants, shows, activities — and thus clearly distinguish what could have been a random issue, which might happen to anyone, from what was actually a systematic fault of the hotel. The most positive point was the care for children: a solid 10. The staff was always very attentive and kind with them, there were plenty of well-organized activities, and we truly valued this aspect of our stay. On the other hand, the service for adult guests was extremely poor. We had problems at the reception that took two days to resolve, with several back-and-forth visits. At the à-la-carte restaurants, service was consistently terrible, without any improvement, even when repeating the experiences. In short: kids, 10/10; adult guest service, 4/10. Overall, the hotel does not go beyond a 6 (0 worst, 10 best). For the time and money invested, we will not return to this resort

Me and my family stayed at the resort this September and we had the most incredible time. The resort itself is beautiful, words don't do it justice. Even when it rained, we had the most amazing time. The staff are all so friendly and went out of their way to do the best for us all. The room service was great too. We enjoyed our cocktails at Olives Bar every evening and the staff, again, were amazing. Could not recommend more!

Restaurant Taurus was absolutely amazing! The food was delicious — the NY steak was cooked to perfection and full of flavor. We also tried the red wine, which paired beautifully with our meal. The service was outstanding! Alex and Franklin were wonderful — friendly, attentive, and made our experience extra special. They truly went above and beyond. Highly recommend Taurus for anyone looking for great food, great wine, and even better service!

This resort is amazing. It has everything you need. We are a family of 3 and our 5 year old enjoyed the Kidszone and Splash Island waterpark. The Kidszone staff were great with planning activities daily for kids. Our son especially enjoyed the kids foam party at the pool. Special thanks to Ana, Yosi, Negra and Maria who organized the kids events and activities. We will definitely be coming back.

We came here with our entire family for my in-laws 50th anniversary and had such a great time. Our service staff was so friendly and kind. We especially appreciated Frankie and Nicol, who took care of us at Rumba Dominicana. Great fun and energy!

We visited with 2 other couples, had a blast! The staff was so nice and attentive. Henry Santana Constanzo treated us like family! He really went out of his way to make us feel special. Nadine and Lucy in the club lounge were also awesome.

The hotel itself was very beautiful, and the pool area was great. It was really nice being able to walk straight out onto the beach. The food was good as well, with plenty of options to choose from. However, our experience wasn’t as relaxing as we had hoped. I was traveling with my son, who has autism, and unfortunately, we didn’t feel very comfortable during our stay. The staff, particularly in the dining area, didn’t seem accommodating to his needs and at times made the situation more stressful for him. I truly hope the hotel can provide more awareness and training for staff to better support families with children who have special needs. It would make a big difference for guests like us in the future.

I went to Merkado restaurant with my colleagues and Elena. Lilian, and Carolina received us with welcoming positive energy. My colleague has a gluten allergy and the Supervisor Manuel Rodriguez went above and beyond to accommodate her diet restriction by introducing us to the chef to make her a special plate of whatever she desired. Elena Paredes was very attentive with our table :) I can’t wait to come back !!

The hotel (Esmeralda) is an amazing property within the Bahia Principe complex as it is newly renovated with luxurious rooms and modern finishes. The choice was clear for Esmeralda as it was closest to the beach (no need to take the many carts from property to property) and we were allowed access to pretty much the rest of the facilities (except for adults only areas of you have kids). The service is great but also an area of improvement as servers could be more attentive and proactive rather than wait for guests to request (but service is good nonetheless). The facilities are great for both families and adults and love that there are two pools to choose from. Also, the kids club and staff are attentive and great for looking after children. Lastly, the night entertainment is amazing and friendly. I would recommend you ask for Bubalu and Tatiana as their personalities enhance your stay and experience of the nightly shows - highly recommended due to their input.

We have to say this place is truly magical, but the real magic comes from the incredible staff. They made our stay feel like we were royalty—kind, helpful, and genuinely caring. A heartfelt thank you to Carlos, the manager at the sports bar, and his staff. They greeted us every day with a smile, and by the second day, they already knew our favorite drinks. The atmosphere, music, and overall vibe were fantastic. The poll bar was excellent as well. The staff there was cheerful, caring, and kind. Aldea was especially helpful; it was clear he genuinely enjoyed his work. The breakfast and dinner buffets were outstanding—impressive in both quality and variety, and the staff provided exceptional service. The lunch buffet was equally incredible, offering beautiful beach views that made it feel like you were right outside. The food was of high quality, and the service was top-notch. I also want to commend the room and maintenance staff—they were professional, kind, and always ready to assist. If you're looking for a place to relax and be treated with dignity and respect, with staff who truly care, this is the perfect destination. To the management, I extend my congratulations to your team—they truly deserve it. Your staff are the backbone of this place, keeping guests happy and eager to return. Thank you again for the wonderful experience. God bless you all.

We had an amazing stay at this hotel! The service was exceptional, and my daughter had a blast at the kids club, thanks to Karina and Camila who were super attentive and friendly! Our room was perfect, and the pool was stunning! But the highlight was the beach right across, perfect for unwinding. Highly recommend this hotel for a family vacation! 5/5 stars!

Overall, we had a good stay at Bahia Principe Luxury Esmeralda, but there are a few areas that need improvement. Pros: Great location with easy beach access Lots of fun daytime activities. Friendly and welcoming staff, go above and beyond to feel guests welcomed. Good lunch options with nice variety. Spacious rooms with excellent room service. Cons: Thali Indian restaurant food quality was disappointing, some dishes were raw and undercooked. Japanese hibachi food was average and lacked authentic flavor. Fried rice was dry and burnt without flavors Other than a couple days rest of the night entertainment was underwhelming. Mosquito infested near the theater, difficult to sit and enjoy the show. Smoking allowed near evening entertainment seating — uncomfortable for families and kids; needs a separate smoking area Final Thoughts: Beautiful beachfront resort with a lively daytime atmosphere and excellent staff. With better restaurant quality, improved nighttime entertainment, and stricter smoking policies, this could easily be a top-tier stay.

Thank you for a wonderful holiday. The rooms were clean, the food selection was rich, and the daytime animation programs were varied. Most of the staff were friendly — the absolute stars were the receptionist Jean, the lifeguard Anthony, and the bartender Alexis at the main pool. We will definitely come back!

I recommend the Bahia Principe Luxury Esmeralda Hotel. When I first arrived, I was warmly welcomed by Johan at the reception. He gave us all the information we needed, and he was always ready to help with a smile. There is also Jean at the reception that speaks French and is always smiling and happy to help. As for the bell boys, Wider is amazing. He speaks French as well, and he was very funny. I really look forward to seeing them again when I comeback to the hotel. The room was cleaned everyday by the maid. Our fridge was refilled with new water bottles everyday. I did not see any insects in my room. The bed, chairs and sofa were comfy. So to me, 5/5 for the rooms. The service is excellent, but even better when you tip. I really enjoyed tipping them. I do believe that great service should be rewarded, and if they know you tip, you will receive a more personalized service. I remember reading that 1$ (US) goes a long way, and it's true. The Esmeralda is literally a 3 min walk from the Beach, so the location is just perfect. There were no sargassum on the beach when I went there. There tends to be more sargassum in the early morning (6-7 am), but it gets cleaned everyday early as well. The food was really good. I am going to miss the morning and lunch buffet. If you go to the Limbo Restaurant, take the Angel Kiss welcome drink. Once again, thank you to Johan, Jean and Wider for the excellent service. We will be back again ! Tips to have a great vacation: - Book your reservations for restaurants the first day you arrive on the Bahia Principe App - Bring many 1$ and 5$ to tip (US dollars) - Only book excursions with the people in the hotel lobby - Be open-minded and get to know the employees

I and my two boys stayed at this hotel in October. All service was excellent, starting from reception staff to kids club staff. My two boys enjoyed the activities offered by the kids club which were so varied each day and the staff very friendly and good at engaging with the kids. The beach front had plenty of sunbeds and also the pool had plenty for everyone. we loved our stay at Bahia Esmeralda.

Mariel and OG were AMAZING! They truly went above and beyond to make my cousin’s birthday unforgettable. They arranged beautiful pool + beach décor, were incredibly attentive, handled all of our reservations, and even had a birthday cake made for her. I also really appreciate the new change allowing private transportation. Last time I stayed, I had to walk to the gate which made me feel nervous, so being able to be picked up directly was a huge improvement — thank you for that! My facial was phenomenal, as always. The only thing I would change is the Legendary pool… it’s boring. We’ve gotta fix that!! Overall, a wonderful experience. Thank you again for making our stay so special!

Had an amazing trip as a family. The resort was great! Room was nice, clean, and comfortable. The staff was excellent to work with and the food and drink was great. We had the pleasure of having Brayner Rodriguez Pache as our butler. Brayner was amazing and really made it easy to get the most of our vacation. I couldn't imagine getting the same out of our experience without his assistance!

We had an amazing time and experience at the Hard Rock Punta Cana Resort! The trip was a 10/10! Throughout our trip, we had some outstanding people that gave us outstanding service and deserve a huge shout out! First off, our butlers (Cristobal and Reydisson) were absolutely fantastic! We had a dinner cooked for us that was served in our common dining space which was absolutely delicious made and served by Domingo, Gullermo, and Israel. Down at the Legendary Bar on the beach, Jhon, Yimi, Argenis, and Lorena all took care of us and were all super incredible too! Overall, we were beyond pleased with the resort, the food, and the service during our stay!

My husband and I just stayed here for our honeymoon and it was amazing! So many things to do while also very relaxing. It was the perfect balance. The spa was great as well. All the staff we ran into was so nice and hardworking. Brayner was our butler and he was fantastic! Anything we needed, he took care of it. We would definitely recommend!

HardRock Punta Cana is amazing for their staff and service. Our butler, Elvido made sure our entire stay was 5 star! He was always making sure we had everything we needed from waking till after dinner. He made celebrating our anniversary the best. He decorated our room while we had a special private dinner and brought extra wine to our room! Thank you, Elvido for making our week so special. I would recommend this resort to everyone wanting to celebrate something special or enjoy a relaxing vacation!!

We got married at the Hard Rock in October we had over 100 guests. It was the most phenomenal wedding. The setup on the beach was a concern but absolutely 10/10 execution. Not a single complaint. The service was impeccable. Elvido and Raphael were amazing. World class! The food felt like an improvement this time. Room service was amazing, as far as the cleaning staff. They are far under appreciated. Viven, helped with our arrival and throughout the stay to make us feel like special guests. He deserves a raise, and I have said that previous years as well. The room service (food) was not the fastest, but the restaurants were all very good. It was a very busy weekend. There were way too many cops at the resort that was not the fault of the resort.

Before wasting the money on this resort read the lowest reviews. Let me start by staying that the food was the worst part of our stay. COLD VERY COLD , chicken was so hard , steak was very disappointing and this was at EVERY SINGLE RESTAURANT. With the exception of Bistro were we met the most wonderful staff named Dariel he went above and beyond for our and it was the best meal that we had since our first day here all the staff you be like him. Staff and waiters were very kind and polite its really a hit or miss with the service. The waiters are not the problem the problem are the chefs. When it comes to toddlers and little kids the best option and only option is the water park we tried the kids club and the person was very rude and unprofessional even rude to my child which is unacceptable. Rooms are not clean we found a cockroach in our room the A/C works when it wants too , it went off at 4am my toddler woke up all sweaty. 4 people of our group got FOOD POISONING. This place its not worth the money or time. They need to remodel everything starting with their chefs and some staff. Shoutout to our lobby concierge , the entertainment crew and specially to Dariel at Bistro they were the highlight of our hotel experience.

The entertainment crew was amazing! They were encouraging people to participate in the different activities. Also, the music was great and the atmosphere was good. The food was really good and diverse and the waiters were kind and friendly. The hotel clean and the rooms were nice. Overall, I recommend this place since it was an amazing vacation both times I went. A little special mention for the entertainment crew that made our vacation special.

We come to Bahia Principe Grand El Portillo in Samaná every year. It’s a hidden paradise, perfect for those seeking exclusivity, tranquility, and a next-level experience. From the breathtaking landscapes to the crystal clear waters, this resort has everything you need for a dream vacation. And let me tell you something: you won’t need the pool, because with beaches like these, you simply don’t. What truly makes this place special isn’t just its beauty, it’s the people. We want to sincerely thank Karina from customer service, who always greets us with a smile, kindness, and great attention. She listens carefully to every request and makes sure everything goes perfectly. Her dedication and warmth make us feel right at home every time we return. The hotel is truly five stars: delicious food, comfortable rooms, a stunning environment, and excellent service. The natural beauty of Samaná, combined with the warmth of the staff, makes this place a true paradise. Bahia Principe Grand El Portillo is the perfect destination for those seeking quality time, a beautiful beach, and an unmatched atmosphere. We always leave feeling refreshed and already counting the days until we return.

The bar at Bahia Principe Grand El Portillo truly made our vacation unforgettable! The bartenders greeted us with big smiles, incredible energy, and even remembered our names and favorite drinks by the second day — it felt like family. Every cocktail was perfect — from refreshing mojitos to creamy piña coladas. The vibe was always fun and relaxed, with great music and amazing service from Yan Carlos Aka El Flacooo 10/10! Also from Jorge, Alba and Rosa ☺️👏 The staff go above and beyond — they don’t just make drinks, they create an experience. If you visit Bahia Principe Grand El Portillo, don’t miss the bar — it’s the heart of the resort and one of the best parts of the trip! 🍹✨

Nice Resort, compact in size, something that makes it very confortable with short walks from the rooms to the beach passing thru all the complex takes you no more than five minutes walking. Amazing beach with no other hotels or resorts on its sides, warm, clear and clean water with no Seaweeds. Main restaurant ( Breakfast / Lunch and Dinner buffets) Restaurante El limon with plenty of food options during seven days, waiter service is random but acceptable, nice furniture and plenty of places in and out. Rooms are basic, even Junior Suites, bathrooms outdated with plenty of details to talk about ... but were functional for their purpose. Swimingpool is really good but the sunshades ( big Umbrellas) are not, too small in diameter and do not protect against sun or heat. Beach is amazing, very clean, the sand is cleaned every morning. Unfortunately most of the guest reserve the shades before going to breakfast and the no reservation policy is a joke as no staff member takes care of it ... Good reception and guest relations service everytime we needed. Thematic restaurants with too cold temparatures and no big deal in food quality, they try to cause a good impression but the food quality is not on pair with the thematics ... All in all a nice place to be. The only reaaly bad thing are the rooms very close to the main road and the industrial facility, it is awfully noisy until at least 10:30 / 11:00 pm, no one could even use the room balcony due to the noise levels. Edit: The entertainment team is very good, nice people, fun and welcoming.

The entertainment group among all staff members were incredibly great, courteous, and provided an outstanding customer service. The food was excellent each and every time. The rooms could use an upgrade as they are antiquated, the beds are quite uncomfortable as well as the pillows. Room have poor lighting and the televisions way too small. The property needs a major upgrade with their air conditioner units. As none of the rooms and common areas with air conditioner were functional to endure the tremendous heat. Other than that the hotel and its location are great.

I loved the location and disposition of the hotel with all possible facilities and friendly staff. We did a lot of trips outside the hotel, but while being on site we used all, standard bufet, a la carte restaurants, gym, table tennis, bars, beautiful beach, entertainment program, shops, parking... everything was just perfect and we enjoyed our stay. This was my first time out of Europe and you made my stay unforgettable, thank you 😊

Wonderful hotel, they are slowly upgrading the look of there rooms. The food at the buffet and restaurant is delicious 😋 And the Beach was a winner for me! So beautiful 😍and you can walk forever! Love it ❤️

The rooms are spacious and clean. I’m very allergic to dust and humidity and I was completely fine during my stay so that definitely talks of the level of cleanliness. The rooms do need an update as furniture look outdated. Service: the staff was very nice and willing to help. BUT there is a lack of towels in the pool area. Food: very difficult to get reservations for the restaurants even though I never saw the restaurants full. The Asian restaurant is a big NO. Food was terrible there. The Mexican and steak house were really good with delicious food. Honestly I don’t like buffets and I don’t think they’re sanitary but I never got sick and ate at the buffet twice a day every day (because there are no open restaurants for breakfast or lunch). There is a buffet very close to the beach which is smaller, less crowded and really nice. I recommend that buffet instead of the one at the lobby. Music: there was excellent music at the lobby every night and a disco open from 11pm to 2am. There are also shows at night at the open theatre by the pool and several activities throughout the day. You’ll never be bored. This is not a fancy hotel but it’s a very good value.

Amazing place to stay, Greeting guests with a smile on their faces, Check in was incredibly easy made us feel so welcome from the moment we arrived. They were always available to answer questions. I wanted to give a special shout-out to the manager, Fermin Abreu he always make sure we are taking care off, His warm and welcoming personality truly elevated our stay. It's clear they take pride in making every guest feel at home.I was very impressed by the peaceful atmosphere in this resort! It feels relaxed all around. An amazing pool and cozy rooms made it a great city escape to relax and enjoy yourself. Just what we needed to take a break.Everything was amazing!!

My only complaint is the food options. There needs to be a complete revamping. The restaurants were booked and busy but when you got there, there were only 3 main courses for warm food. Buffet was fine. It was packed 24/7. I also don’t like how they try to sell you everything and trick you into a 90 min meeting to sign on for their package. I wanna be at the beach, not talking to their team for an hour. Other than that, the service was GREAT. The employees loved my daughter and I will never forget that.

Very nice place to stay! Rooms were nice with plenty of drawers and hangers to unpack. Staff are helpful and wonderful people. Always willing to help. Pools were great, clean and fun activities throughout the day into the evening. We had a blast ☺️

Nice resort, very nice landscaping, staff all nice & attentive, our front desk concierge Ricardo Sanchez was top notch , he gave us his cell # upon checking and stated text him for anything . He escorted us to our room along with the bellman , we went to tip him and he refused saying, im just doing my job and I really didnt do anything for you. He found us daily by pool & stopped to check in, great person. We woke to a flooded hallway & bathroom after a few days in, texted him and he replied from home and stated he would be in soon and already made the call for maintance,. Within 2 hours he found us, advised we would need to change rooms and had it done very promptly. Rooms cleaned daily, no issue at all with towels or fresh sheets. , mini fridge re stocked daily. The food was OK, if you got anything from the buffet that was in the "steamtable" that was supposed to be hot, it was lukewarm at best unless it was a fresh tray that just came out. The ala carte ones were decent. Bartenders very nice, always a smile, Sandy at the pool bar was top notch, always singing and engaging with guests. The fried chicken at the pool was amazing, always hot & juicy. ! Will we go back , probably not , but we just like different resorts unless they are amazing for a return.

So far it has been great , im here for my bday week and the service has been great . Even upgrading me to pool view. Also Ricardo made sure i had no problems and any issues that i had he got them handled before he came into work .. also i had a reservation at the steak house and the server was great . Starling was my server and the food was delicious. I am vegetarian and the vegetable skewers were delectable. Also Genesis was super attentive and sweet , she made sure waters and tea were filled and brought my white wine fast . So far so good.

I had an excellent experience at Occidental Punta Cana. From the moment we arrived, ambassador Lidia Almonte helped us to complete our overall check in process and also she helped us in every corner throughout our stay and she was always ready to help with a smile. I told her that I want to see her as Manager on our next trip to Occidental Punta Cana. The resort itself is absolutely beautiful. Food and drinks were amazing with lots of variety and especially the steak House.

Myself ,my best friend and her mom had the pleasure of staying in the Elegance club ,adults only section. It was amazing. Our rooms were close to the beach. We really enjoy private areas away from the large crowds. The staff was very helpful, special mention to Santa ,the waitress/ bar tender who helped me to feel better after some stomach upset with her BOMBA drink. The hotel is beautiful. My friend and I played pickleball 10 days, loved it! WE used a local cab from the airport instead of the hotel transportation, much more affordable and safe. Rooms were clean and it wasn't noisy. Large selection of good even though I am a vegan, i found many things to eat. Entertainment was good as well, beautiful long beaches to walk, we used the gym as well, great equipment and staff. Butler service was helpful az well. Would diffinately come back, thank you for a perfect stay.Only thing I would recommend is screens on the patio doors.

This is my second time at Majestic over 15 years ago we came to Majestic Colonial and it was beautiful now 15 years later we came back to Majestic Elegance and another beautiful stay. The animation group was excellent, they are animated and beautiful staff. Tutty Frutty, La Melasa, Onguito espectacular, they kept us entertained during our entire stay. The restaurant services were excellent, we celebrated my girlfriend’s birthday at the Italian restaurant and we were catered to perfection by Mirungia, Hector, Keibal, Jesús. What an excellent staff you have. They truly go above and beyond to make guest stay excellent. We will be back. Thank you for an excellent stay

First time in PUNTA CANA and I love it. All the service since the servers like Carlos, seriously he is the best, always smiling, happy and make you feel welcome, we learned the word "Excelente" and when he said he meant it (we want to take him with us ) You can ask for him at the steak house. Franklin so adorable attentive too, great server. Israel, Pedro and Jesus at the principal restaurant took care of us every day with a big smile and knowing what we drink. At the French restaurant Gabriela and Jenry very nice. The botones botones sweet person and helpful. One of the best team ever : the entertainment team ( guys we love youuuu Estephanie, Tutifruti and Antonio you made us feel welcome and we became like family in a couple days. Tuti fruti has so much energy than anybody else in this world. Majestic Elegance has the best team, you are doing a great job. The resort is so beautiful, the food is very but the best definitely is the employees. Majestic Elegance definitely we coming back and "Excelente"

From being greeted as family to the fast chech in and friendly staff. It was the start of a great vacation. Victor my butler made my stay easy and worry free. Sophia the bartender is the best. She never forgot my name or my favorite drink. Yesacua the server was awesome and made lunch and dinner a awesome experience. The room was great and the bed was comfortable. The resort was beautiful.

Fantastic holiday the activities really good, entertainment team fantastic can not do enough for you. Amazing people. Christina very funny and make us feel so good working on the beach and swimming area. Mayelin entertainment in the pool is realy friendly and happy. Hit chocolate very funny all of entertainment team are realy good dances they help us to learn how to dance. Hose black as well good team. Loida bar staff very good and happy look after us all day on the beach. We having so much fun and we will come back again.

This is my second time at Majestic Resorts but my first time at Majestic Elegance. The staff is always super pleasant. Special thanks to our concierge Santiago for anticipating our needs. Walliam was always there with a towel and a smile. Yasoury Michell made sure we were always engaged in activities like the Spanich class and hat decorating. 10/10 would recommend. Hope to be back soon!

Great resort with clean and comfortable rooms and lots to do. The animation team is fantastic, special thanks to Christina, who made the activities extra fun and memorable. Even when the weather is bad they plan many activities and games inside for your entertainment. Highly recommend the Bingo 3:30pm at the poolside. We also loved the food, they have a great variety of fresh dishes, everything that the heart desires. The staff is super nice and grants you every wish. Thank you very much for making our vacation so great and memorable!

Went with my girlfriend for our anniversary. Stayed with the VIP package and it was incredible. Poolside room and bar, service was top, with our own butler as well. Food everywhere was great as well. The beach and variety of bars with friendly staff made the experience that much better. Highly recommend and incredible value.

Such a beautiful place and experience!!!! The food was some of the best that we have ever ate at an all inclusive resort. Some of their beautiful desserts will blow your mind! There's something there for everyone!! The pool was beautiful and relaxing. This is a dominate Spanish speaking resort but some of the workers spoke a little English. The rooms were super clean and comfy. Beware on the beach as you will get pressured by walking peddlers.

Our stay at Majestic Colonial was truly one of the most memorable vacations we’ve had at an all-inclusive resort. We were celebrating our anniversary, and the entire experience exceeded our expectations. A special thank you to our amazing butler, who went above and beyond to make every moment feel extra special. We also want to give a heartfelt shoutout to Fausto, our favourite bartender, and Epilido, our wonderful server at the French cuisine restaurant. Their energy, kindness, and great sense of humor really made a lasting impression on us, they helped make the trip even more enjoyable. The food was excellent, always fresh, with tons of variety, and something new to try each day. The beach was beautiful, and while there was some seaweed, it didn’t take away from how much we enjoyed our time there. If we had one suggestion, it would be to renovate the washrooms and bedrooms, as they’re outdated. That said, the entertainment was great, and the overall atmosphere of the resort made it easy to relax and have fun. We’d absolutely return and are so grateful to the Majestic Colonial team for making our anniversary so special.

Cristina Bulbuha is an excellent pool instructor with the Zumba everyone had a great time! Such an energetic person , what as asset to the staff! Adriana was also a wonderful hostess! This place is a top destination.

We had the most majestic time in the colonial resort. We began our trip meeting our very kind butler named Alex. She was very helpful, always kind, and supportive. We had a blast at the pool every day with Leandro Benjamin! His specialty drinks were my favourite. He always had a smile and he was just a generally funny and uplifting person. While doing aerobics we met our brother Jose. Anytime we saw Jose a new memory was made. Oh my Jesus, and don’t forget about the evening shows, the late night dancing and all the other activities we met Black Diamond who danced the night away with us. Bimba was a fun guy and everyone on the animation team was super energetic and welcoming. We will never forget the memories made here. Thank you to everyone who made my cousins bachelorette so special! Ps. The best part is water aerobics, late night dancing, shots at the swim up bar, and Wobble, Cupid Shuffle and more Me likely Jose sexy moveeee majestic colonial punta Cana

Our butler Jesus did an awesome job his English was flawless, when ever we needed something or a reservation he was very prompt and responded quickly, we had a large family so we got 3 rooms and rooms were beautiful and had everything that a person needs. Maria our cleaning lady cleaned our room daily and we left her a small tip daily as well. the swimming pools were clean and not crowed and the pool bar was very nice as well. The food in buffet was excellent the only thing need to be improved is the Gym, its small with no window and not a very good air circulation. but we certainly will go back to this resort again.

We had an absolutely amazing stay at the Majestic Colonial Punta Cana! As a couple, we couldn’t have asked for a better experience. The resort is stunning, the food is delicious, and every single staff member made us feel welcome and cared for. A very special thank you goes to our incredible butler, Juan. He went above and beyond to make our vacation unforgettable — always friendly, professional, and attentive to every detail. Thanks to him, everything was perfectly organized, and we felt truly pampered throughout our stay. We will definitely be coming back, and we wholeheartedly recommend this hotel to anyone looking for a perfect Caribbean getaway!

Our stay at Impressive Resort & Spa (10/1–10/4/25) was very disappointing. My husband surprised me with a short trip to Punta Cana, but from check-in things went downhill. Gio, assigned to “assist” us, tried to get us to attend a timeshare pitch instead of helping with dinner reservations. Our first room was plain, hot, and damp — tiles and sheets were wet, and the AC never worked despite multiple calls. After hours of waiting, we were moved to another building (no elevator) where the AC also didn’t work and towels were dirty. Guest services was unhelpful, blaming us for “calling the wrong number” even though we followed directions. We were told to check out at noon and back in at 3:00, wasting another day. The third room still had no AC, smelled moldy, and only had hot water — then no water for three hours due to plumbing issues. The pool was dirty and cracked. The only positive was the buffet food and the kindness of Altagracia, who made us great lattes. Otherwise, customer service was terrible, rooms uncomfortable, and management offered no real compensation. Not impressive at all — we don’t recommend this resort.

This place has been great. The bad reviews of this place are so stupid. Since ive been here, the staff have been extremely friendly and the rooms have been kept clean. I have notice some guest who have a bad attitude and I can tell you they probably expect some high end hospitality like their royalty. Its stupid these people are hard working and have done everything to treat the guest great. My one complaint has been the bed and pillows and that could have been the luck of the draw. I asked for new pillows and were given to me Immediately. Dont let the bad reviews throw you off this place is awesome.

What a lovely resort, we have been here for 4 days so far and I’m from the UK so might differ my opinion compared to other American reviews. The pools are great, warm and they have activities in the pool to keep you entertained during the day. Though the floor is very crumbly and paint chipped everywhere but doesn’t ruin the overall experience of the pool. The beach is stunning that the hotel owns, like a little paradise there’s a bar on the beach as well just before you go onto it. All the drinks are exceptional for an all inclusive hotel (I’ve stayed in all inclusive and they’ve always been really crappy) but these ones are nice, they do slushy pina coladas and daiquiris and whole menu of inclusive cocktails, rums, tequilas, gin and tonic and so on. There’s reps everywhere selling excursions and you can get them cheaper to what you’ve found on GetYourGuide. The food is delicious that they have here, breakfast was my favourite there are so many options for food plenty of fresh fruits and different food every night and they also do freshly stone baked pizza every day. The rooms are okay, the thing is the rooms are decent nothing amazing but beds are comfy you get a little balcony but the bedroom smells musty especially when you turn on the air con. Also if you miss dinner there’s a snack bar open till 2am near the pool! This was very handy for us as we arrived at midnight and was really hungry it was a saviour!!

Overall, my stay at the resort was good. The room was nice and the location was convenient. However, the food could be improved, as there were many flies in the restaurant area. I also noticed that the pool wasn’t very clean. With a bit more attention to cleanliness and insect control, this place could be a great option for a vacation.

We were a little bit scared when we started reading the reviews but this is like every place, some people has really bad experiences and they always gonna try to people stop going there. The hotel is simple but really cute , the price is affordable for big groups, the food is good, the have a lot of options besides the buffet, the cocktails are good and good options too, the check in was the perfect time. Yes, the rooms need some improvement and remodeling for sure but they were cleaned all the time! The STAFF is the main reason for 5 star review , they make this hotel a 5 star; they are always happy to help, they are smiling, making jokes, making u feel in vacation. So if you see a bad reviews is because people is super rude with staff.

After our stay, I can understand why reviews vary — it really comes down to your attitude. A big team is working hard behind the scenes, from tending the gardens to providing entertainment, all to make your stay enjoyable. Many of them put in long hours for modest pay, so a little generosity and kindness go a long way. Yes, you might notice some worn paint in the bathroom, a stain on a towel, or a dish at the buffet that doesn’t quite match authentic Italian pasta. Some staff may not always greet you with a smile. But those details aren’t the heart of the experience. When you make eye contact, smile, and show appreciation, you’ll see how warmly the team responds. Focus instead on the highlights: sip a drink under the palm trees, enjoy mornings by the pool that’s been cleaned since 5 a.m., savor fresh mango, papaya, and delicious coffee, and watch the sunset over the beach. Don’t get lost in the small imperfections — you decide what this vacation will be, not other reviewers and not a broken door lock. Choose joy, and you’ll have a wonderful experience.

This hotel isn’t a good hotel at all. Cheap and absolutely disgusting. First of all the staff was very rude and colourist at the hotel. My husband and I was uncomfortable but after a while we don’t care we just wanted to enjoy our stay (barely) They always had an attitude when you ask for help. Most staff barely understood English and fyi majority of the tourists are English speaking so maybe hire sensible people who could least help. Luckily my husband spoke Spanish thank god There is also construction going on at the hotel and it stinks. The food at the buffet is one of the biggest problems as many of the food isn’t done well and most times cold when going there to dine. The drinks are bland and watery and the buffet staff are somewhat nice. I end up getting food poison from the uncooked food at the resort. The ones that let you in the buffet aren’t nice at all as one do the staff was rude and rolling her eyes I’ll be inserting her picture. If you want to accommodate people properly and have good reviews maybe hire more friendly people?

This is a beautiful resort with many friendly people/staff! We were treated top notch. Food was very good. Golf course is absolutely fantastic! Manny has set the bar very high for concierge service. We really never relied much on a concierge before. But now I’ve come to realize what asset they are. Manny is the man!

Pros: Awesome hotel, good service and food! Entertainment team is great, really keeps everybody dancing, smiling and having a good time. Ocean is amazing when the seaweed is gone, the hotel does a good job cleaning it though. We had a storm half way through our trip and it cleared all the seaweed in the ocean and it was amazing! Clean, blue ocean with big waves. Cons: Rooms are a bit dated and need work for sure, and the cleanliness is could definitely be better..

The stay was really good. If you want to take a good size family including kids this is an affordable resort. Lots to do with some great employees. We had a blast with one of the entertainment employees all week named Bugaloo. He made our time whether at the pool or theatre enjoyable & active. Look forward to staying again for a 3rd time.

Beautiful resort, great food, and servers were all great. The room was exactly as advertised. There were a lot of different restaurants to try and also buffets for breakfast, lunch and dinner. A really nice and beautiful place. Was thinking how I wanted to return until the second to last day of my trip when I noticed multiple items missing from my room. Almost $200 worth of clothing was taken and the report I filed with the front desk led to nothing. I will be looking for another resort to stay in the next time I am in the Dominican Republic.

Everyone including El Nino were so friendly, respectful and just amazing. My family and I enjoyed one week of my husband’s birthday vacation - delicious fruit, very tasty food, amazing desserts and fantastic beach 🏝️. Everything very close, didn’t have to walk a lot unless you want to go on a nice walk in the morning or evening. Very nice views - green, flowers everywhere.

what I loved: beach on the property buffets were open for breakfast lunch and dinner and they weren’t crowded Pools were in abundance and there was never an issue finding a chair my garden view room suite was spacious Staff members were warm and welcoming The offered many group exercise classes at their gym and the instructors were incredible The spa was right by the gym and has multiple pools of varying temperatures as well as saunas, there is no extra charge to visit the spa water journey If and when I was able to capture the gaze of the swim up bartender the drinks were good Dance club on the resort was fun and safe The beach was beautiful and not rough wave wise What I did NOT love: air conditioning is more of an emphatic suggestion than a reality you can feel. There are about 4 or 5 speciality restaurants on site and eating there is included with your package, but you need a reservation. I was there for a week when the resort was at 40% capacity and any time I tried to get a reservation the staff told me there were no openings for dinner (the only time the specialty restaurants were open). My room smelled like rotten eggs from the day I got there until the day I left and when I asked I was told that it was the grounds. When I first arrived my bed was decorated in flower petals as though the cleaning staff had prepared it just for me, but then the sheets had visible food stains. The staff never seemed to have any sense of urgency in making things right for my room. The resort will package your airport transfer with their affiliate services but there is a poor communication system set up so you will have to call around and track down staff to find out when and where to expect service to head back to the airport on departure day. The staff there will try and sell you on “private excursions” that are essentially them and a buddy driving you to the beach. Once the sun set it was not extremely well lit so being out at night was really only done if ultimately necessary The gym has no air conditioning at all in the weight room and cardio machine floor and it feels like you are in a green house. Their buffet seems to cater to American cuisine more than anything. If you want Dominican food you’ll need to visit an excursion where they feed you.

The hotel was nothing short of amazing! No complaints and our every need was met. The staff was friendly with every encounter and I would definitely recommend. The rooms were cleaned daily to a good standard and we enjoyed the buffet, finding something to eat everyday from the variety of options.

My Honest Review: The resort grounds are absolutely beautiful, but the rooms clearly lack maintenance. Our room reeked of urine, and the caulking around the toilet looked like a 4 year old had done it. The bathroom mirror was flaking off, the shower glass was covered in hard-water buildup, and the shower knobs were loose and all were crooked as if someone tried to fix them. There’s no exhaust fan in the bathroom, so we had to keep the window open. Two of the three lamps didn’t work, and the mini-fridge control panel was hanging off—honestly a safety concern. Housekeeping never came for two days straight, and we had to call daily for towels. One day we even had to use pool towels to shower. The concierge seemed focused only on selling timeshares rather than helping guests. If you did not want to make an appointment to listen to their sales pitch, they simply walked away. Not one time did he assist us with anything, just hassled us every day to listen to the timeshare talk. The lunch buffet was just okay, but every hamburger we got was raw inside. The buffets are open-air, so there’s no air conditioning and plenty of birds flying in, especially around the fruit and pastries. Dinner was better, though you’re limited to four specialty restaurants during a 7-night stay. Those were decent, but not exceptional. The pool area is large and well maintained, but there are no waiters—you have to wait in long lines at the bar, especially on weekends. The beach itself was clean, but the water was brown and full of rotting seaweed due to a man-made barrier offshore. The smell made it impossible to enjoy swimming. We didn’t realize this resort is on the Atlantic side of Punta Cana rather than the Caribbean, which explained some of the water quality. There were, however, a few incredible employees who truly made a difference. They went out of their way to take care of us—saving us a table, refilling our water bottles with ice daily, and always greeting us with a smile. We made sure to tip them well, as they were the highlight of our stay. If it weren’t for those amazing staff members, my rating would have been much lower. The resort is beautiful on the outside—but that’s about where the magic ends.

Overall okay, with some complaints listed below. Definitely look at reviews before booking. The good: The location was awesome, it was close to the airport and easy to get there. Service was good, anytime we needed something done, it was done pretty quickly. The pool, drinks, bars, and areas around the resort were beautifully landscaped. The drinks were generous and easy to get! The bar tenders were friendly and attentive. When we needed to switch rooms, staff came and got our bags for us and brought us a golf cart to get us around. This was such a nice touch! Downsides. Our room had a leak in the roof from the AC and the phone to reach the front desk didn’t work, and we had to switch rooms. Totally understandable! Our new room was good, but in order to reach the ceiling fan (about 8 feet above us), we had to go on each other’s shoulders and hilariously reach it. They didn’t service the room for us for a few days, just took towels. Not sure what happened there. The MAJOR COMPLAINT we had was that the resort allowed aggressive local vendors to be onsite one of the days, in major areas that visitors had no choice but to walk through. We paid a decent price for a resort, and this felt so invasive and unnecessary. I understand them on the beach, but in the middle of the resort as we’re just trying to get lunch? Not needed or wanted. They kept following us and offering us “gifts”, which they would then ask for a $ gift in return. Food was okay. Nothing out of this world or amazing quality. The buffet was honestly better than any of the restaurants on property. Next time, we’ll be looking at other resorts.

What an amazing holiday with the help of Catalonia and a beautiful island. All the staff were just superb and friendly, particularly helpful as we had 2 children with us and the staff helped to ensure me and my wife maximised the time for us to be alone and also to have some great family time. Parrieidy Yeri and Requer was particularly superb and amazing with our kids and us. The venue was spotless and so much attention to detail.

We wanted to come on here and say what a pleasure it was to get served by Manager Johany and Hostess Andreina at Mamma Mia. They were both lovely and we appreciated how they made us feel throughout our stay at Catalonia. They went out of their ways to make sure everything that was asked for was provided in a very past pace. We will for sure come back to this resort. Overall we were greatly satisfied by these two ladies and wanted to thank them for everything they did for us! We love you guys! Sending an abundant amount of love from Chicago ❤️. Kristian :) & Maria :)

I cannot recommend this place unfortunately. I don't understand the high rating on Google neither. I stayed at this hotel during 5 nights and had to keep changing rooms for different reasons - 5 nights 5 different rooms, with 2 children including a 7 months' old baby. I was very disappointed about the condition of the rooms, honestly there's a HUGE difference between the "regular" and the "privileged" rooms which is insane, the regular rooms are in no condition to be rented to families, I don't understand how the hotel continues doing it. The management and staff are nice and accommodating but their hands and tight by the group operating rules (catalonia) which by the way surprised me negatively as I never got a refund of my stay not even a night's worth which is just insane. All they did for me was keep changing me from one room to another (sometimes better category) and offer me a voucher to spend on their shop along with a document I had to sign to which I didn't even understand. I will never come back to this accommodation neither I will recommend it. Worst experience of my life.

Big shoutout to Manuel, the doorman! From the moment we arrived at the resort to the day we left, Manuel went above and beyond to help my family. His kindness, professionalism, and warm welcome made our stay even more memorable. We truly appreciated his support every step of the way. Thank you, Manuel! You're a gem.

The staff are all very friendly and kind. Especially the bartenders. Hector (a bartender at the main bar) is very kind and sociable. Despite working under constant pressure trying to serve all the guests he still makes you feel at home and like your family.

We are staying at the Ocean Blue and Sand and have been here for a few days. We've had nothing short of an amazing experience overall. The food has been great, drinks are amazing with lots of options and skilled bartenders. The staff have been absolutely amazing, so friendly, always singing and smiling, they are genuinely happy to serve you. Daniel De La Rosa has been SO generous around the pool area, he never stops and notices everything. Daniel is fast with any request you have and does it with a smile, it's almost like he can anticipate your needs before having to ask. Andos Timothe has always been great to interact with as well, he's helped us navigate our stay for the week so we wouldn't miss our on anything.

Absolutely beautiful resort staff were so friendly coffe bar was amazing and tasty. The carts made transportation around the resort was nice. Very close and easy access to the beach. Unfortunately one pool was under construction during our 2 week stay which was one of the main pools which was disappointing. The a la carts were nice as they didnt need to have reservations and could accommodate. Food was decent but found the buffet to be better then the special restaurants.

I just got back from staying at Ocean Blue Sands in Punta Cana. The staff was awesome. They make you feel welcome and have a great time. I loved that everything was all inclusive. The vibe was good. The food was good. Different options. The pools are beautiful and the beach was clean and beautiful also. I only have two complaints, but they weren’t big deals. The first one…they really need to update their casino. I was disappointed when I walked in and there were only six machines and they seemed very outdated. Again, not a huge deal. Second thing was, I was excited to eat at El Bodegón, but it took over an hour to actually get our food and when I got my steak, the flavor was good but it was really tough to eat. The majority of our table wasn’t satisfied. Again though, the staff was great and the ambiance was good. I would still go back because I had a good time.

***UPDATED REVIEW** the original review was posted as the entertainment team pushed us to write reviews and they took pictures to prove a review was posted, not a fan of that at all. Now we were there for 9 days end of September until early October, it was fun. Although it could have been the seasonality we went where the experience could differ. I found that if you didn't speak Spanish the service differed quite a bit compared to if you had someone in your party that spoke Spanish. Example: lunch without our Spanish speaking friend it took almost 10-15 min just to get water at the buffet. When we were with her and the staff realized it took almost 2-5 minutes to get water. Speaking of water it was also a rarity to get, we left notes asking for 6 bottles of water and we only got 3, which if that was the standard then I understand but when we managed to catch the drink team they gave us the desired number of bottles. Food was also mediocre at best, nothing really wowed me. Out of our party of 5, 4 of my group ate something that disagreed with them and they were ill for a couple of days each. The Steak House was rather good and the pasta house was good too. For something claiming to be a family friendly resort I found it odd when we asked for non-alcoholic/virgin drinks that the bartenders would give us sass about it, one thing to be joking with us. But when we return multiple times to the same bartender asking the same thing within a 1-2 hr time span it does get boring after a while. The spa vendors were also ruthless, they kept pushing to try and make sales. But if we say no everyday they should make the effort to remember us. The resort itself wasn't busy at all. I was told by one of the tour vendors that it was 30%-40% occupancy. If the resort intends to keep a resident Flamingo and think of it as it's mascot, they need to take a better care of it and increase security. On multiple occasions we witnessed families and other parties try to touch and hit the flamingo, Pinky, at one point the bird snapped at a lady and she grabbed his neck! We reported it the staff they claim there nare cameras in the area so we don't know if anything was done to the people that did that. But following the incident of the report we saw no effort on the resort's part to increase safety measures for the poor thing. I hope Pinky bites someone's nose off! This was my first time going to Punta Cana, based on this trip alone I'm not itching to go back. But maybe I'll try a different resort. ORIGINAL REVIEW: Great fun! Lots of activities, always involving everyone! Barbie made the stretching fun and relaxing! Blue made the water aerobics challenging but exciting!

⭐️⭐️⭐️⭐️⭐️ Our family had an outstanding experience at Ocean Blue & Sand Resort from the moment we checked in until the moment we left. The rooms were impeccably clean, the pools and beach were beautiful, and the restaurants offered delicious food with great variety. What truly made our stay exceptional was the wonderful staff — every team member we encountered was warm, professional, and genuinely caring. Their hospitality made us feel completely at home. We couldn’t have asked for a better vacation. Ocean Blue & Sand Resort exceeded all our expectations, and we look forward to returning soon! 🌺

Hotel is super nice. Beach is super clean with no seaweed. The entertainment has been phenomenal! Shaggy is amazing! Keeps everyone engaged! Full of energy and fun! Henry (chipy Jamen)….. is also amazing and full of life. His dance moves are crazy. Roselia is also amazing from guest services from Privelege status….. getting the upgrade was worth it. Will recommend other to come and visit!

Nothing but trouble from the moment we got into our room. Air conditioning didn't work, TV broken, sliding door wouldn't close and app for dinner reservations wasn't working. Took 3 days and 2 complaints to the front desk to get someone to fix A/C. Spoke to guest services and she got the manager involved. He offered us a new room and "Privilege upgrade" for our troubles. After being locked out of our room that we needed to get into to pack up and move to the new room (maintenance had to come dismantle door lock and reprogram so we could get in), new room had more problems than the first. most of the upgrades that come with "Privilege" we didn't get and the room we were moved into had less amenities than our first. It was a downgrade rather than an upgrade. They were supposed to plan something for my husbands birthday as part of this "privilege" and all they managed to execute was a banner on our door. The special restaurant for his birthday didn't acknowledge us or his birthday and we left without anything special happening. I have been to several resorts in the Dominican and I would rate this a 2 out of 5 and that is being generous. Do yourself a favour don't waste your money on this resort. The lawns looked nice since they worked on them from morning to night every day and outside of the buildings were getting a fresh coat of paint everyday but they should take some of that budget and work on keeping rooms functioning. This was not the place for rest, relaxation or most of all DESTRESSING - its the total opposite. Many others we talked to there had issues with their rooms and with the app. So if going by looks is your thing and not function Ocean Blue and Sand has got that.

Raphael was an absolutely amazing waiter! He was very funny, friendly, and incredibly kind. His positive energy made our visit so enjoyable — he always managed to put us in a good mood. Raphael was also very attentive and made sure we had everything we needed at all times. It’s rare to meet someone who combines professionalism with such warmth and humor. We truly appreciated his great service and cheerful attitude. Highly recommended!

We arrived a few days ago and so far have had an amazing experience. Our room is fantastic, well equipped and has everything you could need. The staff are so friendly and can’t help any more, very happy to help with anything we need. We have eaten at Thalassa, Mamma Mia, Sorrento and Bloved. Bloved is amazing for lunch, Anderson Cooper and Ezequier y raynielis provided great service. Very friendly and attentive. We are looking forward to the next 10 days of our stay!

Hansel is a breath of fresh air who provides excellent entertainment. We look forward to his games/events every afternoon so much that I’ve memorised his 4pm dance! Sandra in Tao Cat was a great host. She ensured we always had a full glass of water, bought over another cocktail when ours were low and asked to take our photos. She is a fantastic member of staff. - the whole resort is pretty incredible. Great restaurants, clean facilities, attentive staff, and an overall amazing place.

Room was a bit outdated, electric wall plugs were old and not well installed, light bulbs were broken, bathroom was old and renovation is much needed. Water from outside was entering the room because of the rain and the door was not insulated at all, we could hear everything from the corridor. Location is perfect, very calm and enjoyable spot, we were in the lot 42, but just be aware that at 11am you'll have a very loud music coming from the front pool at the entrance of the hotel. Noisy spot because of the bar and people that are partying in the pool all the time. You want the quiet spot? Just go at the second pool close to the beach, that's where to go if you want some peace or directly on the beach. We went in october, so expect some rain and/or hurricanes. Food was good in the morning (buffet), the rest was okay at evening time. Chicken is good in general, beef or fish not so much. Service was excellent all the time, we went for massages 2 times, excellent service there. Employees are so sympathetic, very polite, everyone says hi. Read carefully over the internet site when you book for this hotel, because we knew that the beach was not that beautiful over there, they mention it. It's full of algua and rocks, but the water is amazingly hot. Over all, 4 stars is right for that hotel.

This Resort is amazing! From Mimosas at check in, personalized service with the bellman bringing our luggage to the room, top notch service every where you look. John and Julie at the main buffet were incredible. So many restaurants to choose from. Tons of bars, several pools and a private beach. Couples massage was amazing! Will definitely be back!

⭐ 1 Star – Extremely Disappointing Stay – Immediate Management Review Needed Our recent stay at this hotel was extremely disappointing and far below any acceptable standard of hospitality. Upon arrival, we were mistakenly checked into rooms that were not ours — one of which even contained a used swimming costume left behind by a previous guest. This was completely unacceptable from both a hygiene and service standpoint. For three days, we endured accommodation with no functioning air conditioning, and despite repeated reports, management showed no concern or urgency to resolve the issue. The lack of customer care was alarming and demonstrated a complete disregard for guest comfort. The restaurants were equally disappointing — poor food quality, unprofessional service, and staff were seen encouraging guests to scan QR codes to post misleading 5-star reviews for the resort rather than for the specific venue. This practice is dishonest and undermines the trust of future guests. It is evident that the current senior management team is failing to uphold basic standards of hospitality, service, and accountability. I strongly recommend that ownership review and replace the senior management team immediately with professionals who understand and respect the fundamentals of guest care and hotel operations. Overall, this experience was deeply frustrating and far below expectations. Unless significant changes are made, I would strongly advise others to avoid this hotel altogether.

This is a great resort to enjoy a well deserved vacation. The resort is quiet and very relaxing. I want to start this review with the check in and check out processes. They went perfectly, many thanks to Ana from the reception. The rooms are spatious and clean. The beds are comfortable. Everyday, the housekeepers take care of every detail. There is a minibar which is filled when needed (it contains Coke, Coke Zero, Fanta, Sprite and a beer). Also the hotel offers you many bottles of fresh water to stay hydrated. Most of the restaurants are great, there is a big variety of international dishes. I liked that most of them are a la carte, but there is also a buffet option. I highly recommend to try the breakfast at BLoved, the lunch at Thalassa and the dinner at Tao Cat. The beach side has a quiet ambient with few entertaining events, so you can really relax. It is beautiful, the coconut trees are mesmerizing. The only inconvenient is that the beach does not have that turquoise water, which is specific for the caribbean countries. However, you can book a trip to Saona Island and Palmilla to enjoy the Caribbean Sea.

The entertainment was so much fun. We celebrated my husband’s and his best friend’s birthday (same day). Ray is the best MC. He kept the crowd engaged and full of energy. Not to mention remembering guest’s names. From live music to silent disco; there was something for everyone. After a day in the sun we were ready for a great night’s sleep!

The rooms and overall facility were immaculately clean — I’ll give them that. But if you’re expecting air conditioning that actually cools the air, you might want to lower those expectations. Most of the “air-conditioned” areas felt like a warm outdoor picnic — just, you know, without the breeze. The staff were generally friendly and occasionally even helpful, when you could actually find someone willing to bring a drink. Speaking of drinks, they were delicious… if you enjoy mocktails masquerading as cocktails. Whatever “alcohol” they’re pouring must be straight from the Colored Water Collection — truly a bold choice for an all-inclusive.

I dined alone at this restaurant and was genuinely impressed by the entire experience. The quality of the food exceeded my expectations — every bite was delicious and thoughtfully prepared. The wait staff was attentive throughout my meal, making sure I had everything I needed without ever being intrusive. The manager, Jairo, personally checked in to ensure I was comfortable and satisfied, which I really appreciated. My drinks were consistently topped up, and as a wonderful surprise, I was offered a cappuccino at the end to perfectly round out the meal. Overall, the service and food were top notch. I’ll definitely be coming back!

Mauro was extremely helpful and fun with our whole family. He made it a beautiful experience and we can’t wait to come back. The experience was one of the best experiences I had in a long time. Can’t wait to come back that’s how much of a great experience it has been with Mauro.

Had a pretty good time here. Only complaints are that the pools and pool bars close early, its not easy to find food at certain times, and the rooms weren't quite 5 star. We went for our honeymoon and we were supposed to get a bottle of free liquor but we had to keep asking and then finally by like day 4 we got it. The staff was super nice in general. I like that the resort is like its own little town. It's definitely a great value for the price.

Absolutely a perfect holiday! The staff & service are INCREDIBLE! They are constantly working hard to ensure happiness! It was our 40th wedding anniversary Oct 5 and room attendants decorated our room and the staff at MEAT restaurant decorated our table, sang to us and prepared a special dessert! 5 stars to all!

We spent 4days at aquamarine and had a blast! The staff was super fun and friendly, they truly deserve more credit and make sure you tip them! They deserve it. The restaurants were beautiful and the food was superb, in fact compare to Italy specifically Rome the food was better in my opinion. Their nightly events are fun and entertaining, the price for booking is very reasonable, the beach was great ,unfortunately nothing you can do about mother nature and her seaweed but they kept up trying to clean it none stop all day, a true commitment for sure. The pool was especially fun, every day they had something going on. Mostly the same but entertaining for sure, we spent most of our days in pool. Also this place is huge so be prepared to get a ride with their train golf carts if you plan to go to other restaurants. The rooms were very spacious and super clean, every day it was cleaned mopped, and re-filled with bottled waters. I definitely recommend it!!

Upon arrival, we encountered an issue with our room reservation, resulting in an overnight accommodation change before our originally booked room became available. The ocean view from our room offered a partial view of the ocean, alongside a prominent view of the pool. Throughout our stay, we consistently needed to request face cloths and towels. The steakhouse provided an exceptional dining experience. The entertainment was of a high standard, and the casino staff demonstrated professionalism and courtesy. Our butler, Romeo, provided excellent service and kept us well-informed. The club's musical selection lacked diversity throughout our stay, with the exception of the final night, which featured a diverse mix of American pop and Latin music. Despite these minor inconveniences, we thoroughly enjoyed our stay.

We moved to Royalton Punta Cana from their sister resort next door, and the difference was night and day. This resort is much bigger, cleaner, and better maintained overall. The staff was friendlier and more attentive, but not quite the exceptional service we’ve come to expect from the Dominican Republic, but still much better than our previous experience. The buffet food was very good, and we were able to snag a reservation at the hibachi restaurant, which was also great. There are several other restaurant options, though some required an additional fee. Nightly entertainment was lively and enjoyable, which really added to our stay. That said, there are areas that need improvement. The pools are in need of resurfacing. Two kids in our group actually got cut by loose tiles, which we noticed throughout the pool. When we first checked into our room, we found old soap and an empty water bottle left behind. The fridge was also empty and wasn’t stocked until we asked. The shower could use an upgrade as well; there was a hole under the bench, and a small cockroach came in and out through it. Overall, despite some issues, we had a really good time at Royalton Punta Cana. With a few upgrades and more attention to detail, this could easily be a five-star experience.

They pick and choose who they want to assist. We walked in the buffet 3 days in a row and could not get something to drink until 10-15 mins later. I hate to make it a race thing. A white couple just walked in and on their way to the table they were asked what they wanted to drink, and got it right away. All they keep asking for is tip please but the service poor. I don’t mind tipping at all. I been doing it since day one, but for good service. The only two great workers I ran into was Rumny, the excursion guy and Julie the sales person for the spa. We stayed in a so call diamond club room and the fridge has not been working and it’s 3 days now, sad. Some of the food you eat is cold. I called room service and he kept telling me the same two things on the menu and saying that ok, I give you this. Excuse me sir, I would like to place my own order not want you want to give me. Then I was brought hard cold chicken tenders, so hard you could throw it and knock someone out. You ask for a Manager and he came with a notebook and a pen like he was so concerned. I looked at the notebook he was writing in, tell me why it was blank. He deserves a Grammy. I’m so done. I will never stay here again or recommend it to no one other than to the Spa with Julie and Jacqueline, and with the tour guide Rumny. I don’t see how they even hit 4 stars. You have to run down room service for towels. I’m pissed. Oh yea the room has no hair dryer, no ironing board, no condiments like they are supposed to. I hope this helps someone save their $ and don’t waste their time.

Hotel +Staff work hard to make all guests feel at home +Check-in at the Diamond lounge was very smooth and professional +Water park is fun for children +The gardens are very well maintained -The hotel is old and in need of renovation -The food is no longer of the high standard it was a few years ago. Much is undercooked or cold! Service +All staff, from housekeeping to bar staff, were friendly, professional and worked very hard. -Not impressed with our butler. Proactive in the beginning, but useless the last 4 days -Minibar was rarely or never restocked. Even on our first day the minibar was almost empty -Pool towels were often unavailable. Rooms +Diamond Swim-up is very nice, well located near the beach and the Diamond Beach Bar. +Rooms are spacious and have a wonderful rain shower. -When the water level in the Diamond pool is low, the streamers on the terrace make a loud and annoying noise. -The rooms also show signs of the hotel being a bit outdated. In one of our rooms, the power kept cutting out when we used the light in the bathroom. -The rooms are not checked before new guests arrive. We had three Diamond rooms where the minibar was not stocked, and bath slippers, bathrobes and umbrellas were missing (unfortunately, we really needed the latter due to Storm Melissa). This was our third time at Royalton, but between our last visit and now, a number of things have changed for the worse. As mentioned, the quality of the food has declined significantly compared to a few years ago. We have read a lot about food poisoning and unfortunately, it happened to one of our travel companions. The hotel is really starting to show its age. Many tiles are missing in the swimming pool, and some of the stone edges around the swim-up rooms have broken off. It would be good if the hotel were to undergo a major refurbishment. Whereas in the past there was a difference between Diamond at Splash and Diamond at Royalton Punta Cana, that difference has now completely disappeared. Which is rather strange, given that you have to pay more for Diamond at Royalton Punta Cana. To ensure we returned home feeling a bit more positive, we were offered a lobster dinner on our last evening at a specially decorated table. Our entire group was looking forward to it. Unfortunately, when we arrived, it turned out that the staff had not been informed. After we had finished eating from the buffet, we were still offered the lobster. A major dissatisfier. All in all, it comes across as very clumsy and amateurish. On the morning of departure, the suitcases were not collected, of course. We had to arrange this ourselves at the last minute. For our next trip to Punta Cana, which is already planned for next year (we love this place), we are going to look for another hotel. Fortunately, there are plenty of options which are likely to offer better value for money.

We are currently there and the Diamonds club is definitely NOT worth the money spent. We have to make our own dinner reservations ourselves, and they never have any seats, plus our butler doesn't really help us with that, as he says he uses the app, but that's one of the reasons we upgraded our package to the Diamonds club. But when we show up the restaurants are empty. We didn't get a fruit basket and bottle of wine upon arrival as stated in the Diamonds club description on your website. It's my husband's birthday this week and we asked our Butler if possible to get a seat at the steak house and he said if he wasn't too busy he would see what he could do. The extra money spent on the Diamonds is REALLY not worth it. Too bad because we had so high hopes for it to be super good. Today at the food truck, there were no tomatoes, no pickles, no fries. The fan in our room is not working and the people who refill it do not close it properly, which leaves the drinks always hot. The door to our room does not lock properly. After people refilled the refrigerator, our room door was left open with all our personal items in the room. We are disappointed with these various problems.

Disappointing Experience – Wouldn’t Recommend We were really looking forward to our stay at this resort, but it turned out to be very disappointing. Starting with the food — we tried three of the resort’s restaurants and each one was a letdown. The quality was poor, flavorless, and nowhere near what you’d expect from a resort in this price range. Service was another huge issue. Most of the staff we encountered were rude, inattentive, and seemed disinterested in helping. Yet, they still expected tips for doing the bare minimum. The general attitude felt unprofessional and unfriendly. Our room was in serious need of an update. Housekeeping was unreliable — we had to chase someone down for bath towels, and dirty glasses from previous guests were left in our room. Not the kind of experience you expect at a “luxury” resort. There was very little entertainment, and when activities did happen, the staff behaved as if they were at their own party rather than entertaining guests. The Diamond Club is a complete waste of money — don’t fall for it. Getting a beach towel was also a struggle. If you’re not at the beach by 8 a.m., you’ll likely find none available. To make things worse, there are constant vendors walking around trying to sell you things on the beach, which makes it impossible to relax. Overall, this place has potential but desperately needs better management, improved food quality, and properly trained staff. Sadly, we left disappointed and would not return. This resort advertises itself as a luxurious destination, but in reality, it feels like a 2-star property at best.

Come here if you want to hate your life! The worst resort I have ever been to! My friend and I were looking to go away and saw this place had decent reviews for a low price. Now we see why… the staff was useless 99% of the time and acted like their job was the worst thing in the world. For things such such as getting more water to our room would take two hours and many calls to get them to come. Nothing to do at all. Nightlife sucks. Food was HORRIBLE. Please for your own sanity just don’t come here I would have rather been home.

We, two adults, stayed two weeks at ClubMed Punta Cana. Wonderful place. Enjoyed it a lot. Good variety of food and particularly the fresh fruit was to die for! As always the club has lots and lots of activities. As it was extremely hot and humid during our stay (as expected) we didn't use all of them but enjoyed what we did manage to do. The Archery was particularly good fun and well run by the very friendly GO Clement. Made me come back almost all days to improve my skills 😁. The morning walks with Pablo and Mike were also very enjoyable. We'll be back. As with a lot of places in the Caribbean the influx of invasive seaweed is a big problem. A small army of workers do their best to keep the beach clean but sometimes it is just too much. If prestine white beaches are your thing then be forewarned.

We are a Club Med family- our whole family loves vacationing at Club Med, from the adults to the kids!! Our favorite resort is Punta Cana- it is wonderful and very convenient- a 5-10 minute drive from the airport. Our most recent trip was Aug must 2925. Abdel is currently the chef du village and is “aux petits soins”- very present and strives to make each guest feel welcome and comfortable. His team, including YOUYOU and MIGUEL, are also very helpful and make the effort to interact with guests to ensure that all is going well. Ido think that the service aspect (front desk and premier member concierge) was not quite up to prior stays- for example, there was an issue with the organization of our departure that made us leave 1.5 hours after our scheduled time. We nearly missed our flight and it was very stressful. However, the mini club was wonderful, as always. BANANA, JOHN, SOPHIE, VERO COCO, SALOME, et ALEXIE took wonderful care of our kids and were full of energy. The circus team was also exceptional and helped my daughter, who loves the circus, learn new tricks!! Thank you so much for the magical memories that you created for our kids and our family!! We will be back!!

Upon arrival at around 11pm, our experience unfortunately started off on the wrong foot. We had booked a Family deluxe room and unfortunately ours had quite a foul odor upon entering the room. AC in the kids room also was not working. We ended up temporarily relocating to a downsized room for the night in order for the hotel to sort out the smell issue. It took us 2h from arrival to having to put the kids to bed at 1 AM. By morning, we were informed that our original room would be cleaned once more and AC fixed which took an entire day. We only entered the room around 4pm with our luggage waiting for us outside the room obviously containing important documentation. It ultimately resulted in a refund of 2 nights. It was definitely not a good first impression for first time guests. We fully expected management to directly get in touch with us which was not done. Big thank you to Pascale who ultimately got us sorted out into a proper, fully functioning room. We truly appreciated her professionalism and empathy. That being said, if we base ourselves only on the resort itself, it truly is a great resort don’t get me wrong. There are three big pools: one for kids, one for families, and one for adults. We tried all three, and they were really amazing. There are so many activities for both kids and adults, and you’ll never get bored. The resort is huge, beautifully maintained, and our room was always spotless after the smell problem was resolved. We had nothing to say about the hotel facilities themselves. I would definitely go back to another Club Med just to experience that again. I honestly don’t think I’ll ever want to stay at another hotel brand besides Club Med, I just wish our concerns at the beginning of our vacation would have been addressed in a more timely manner, especially from management. On a positive note, the Kids Club team was absolutely amazing. They were always warm, welcoming, and playful with our children, making them excited to go every day. Special thanks to Gabriella Chocolat, Vero Coco, Shaina, Jeffson, Djerson, Kimberly, and John C. You made a big difference in our stay. And for those whose names I may have forgotten, especially the teams for the 4–5-year-olds and 6–7-year-olds. Thank you as well for the wonderful work you all did. Your patience, smiles, and energy really made our kids’ experience unforgettable. The food was good, and Charles made the best drinks at the bar! The animation team, especially Youyou, was full of energy and brought great vibes to the resort. Now, I normally never bring race into things I grew up in a mutli cultural country and believe in equal treatment for everyone. But as a person of color, I can honestly say that the way I was treated by some of the Dominican staff at the resort was disappointing and made me uncomfortable. To explain: when I tipped a lady at Hispaniola, I always had great service water at the table and attentive care. But when she wasn’t around, I suddenly got ignored. I believe in tipping for good service, not the other way around. At the kids’ pool, I asked for towels and was told “no towels.” Two minutes later, a Caucasian guest asked the same person and received two towels right away. I had to go back and speak to someone else to finally get the towels. At the Indigo restaurant, my husband and I were seated before another group, but the staff took their order first and ignored us until we had to ask. And the worst moment of all, whilst walking with my children, a construction worker on site, although not a Club Med staff member, called me the N-word. I was shocked and deeply hurt. Club Med really needs to look deeper into their staff’s behavior and attitudes, because regardless of my skin color, I paid for my stay like everyone else. Money has no color and every guest deserves respect and fair treatment. Would I go back to Club Med Punta Cana? Definitely not. But would I give Club Med a chance elsewhere? Absolutely, because the resort itself was wonderful, and I truly believe the experience could be different elsewhere.

Our girls' vacation was once again wonderful in every way. Last year we were in Cancún and this year we decided on Punta Cana. We met Abdel again, the same Chef de Village, with Samarun as Leisure Experience Manager, who was always among the guests with a winning smile and an open ear. We all agree that Samarun will make an excellent Chef de Village. We stayed at the Zen Oasis – truly an oasis with a beautiful pool and gorgeous rooms. As there was (exceptionally) no pickleball instructor during my week's vacation, I did yoga and Pilates under the palapa on the beach instead. Here I ran into the lively Melanie from last year in Cancún, who knows how to motivate people. The evening shows, music, and dancing were just great, and we loved the music at the bar, where you could really dance the night away in Caribbean temperatures. The food was fantastic, and we never had any trouble finding a table in one of the restaurants. In the meantime, the work on the newly built restaurant and bar was completed. We only saw the construction work, unfortunately not the opening. I'm sure this part of the club village center is another great addition to the village. As former G.O.s (from the 90s) and on our birthday trip, Samarun organized a beautiful, decorated table for us with special service throughout the evening. Thanks again! Actually it is a family village and we usually prefer "adults only". But surprisingly, we didn't notice anything from the families and the atmosphere was excellent.

I desperately want to give 5 stars, but perfect scores mean that guests are willing to overlook any negativity, and thus management will also think the negatives aren’t worth fixing. So with that, I start with the reason for four stars: The rooms! We stayed in the most cost effective rooms and they were AWFUL. And don’t tell me “oh but you’re not paying for the room, you’re paying for all the activities, the all inclusive, etc.” And to that I reply: No, I AM paying for the room. And I want a room that’s nice, or at least decent. Punta Cana - like many other Club Mes properties - has appalling rooms unless you pay for the premium ones. No doubt premium prices should result in higher quality. But basic rooms shouldn’t be terrible. Not for club Med prices. What is so bad? Everything in the rooms are cheap, weak and on their last legs. A fresh coat of paint is appreciated but it’s not going to fix ugly 1990s tiles with mildew, cheap bathroom counter tops, faucets that are too short so the water flows onto the counter and not into the basin, the cheapest wall art you’ve ever seen… it’s just not good. And here I change to the positives, because we loved our experience there and would be tempted to go back, minus the rooms . They opened a brand new reception/bar/lounge/restaurant/patio complex while we were there and it is STUNNING. The activities are top notch. The GOs are always helpful, always have a smile, always ready to bring the fun. The food was great. The tennis courts were good enough, and there were a lot of them. The circus facilities were well kept. The shows at night were entertaining. The main pool was older but still very nice. Grounds are well kept… except for the pathways which need major repaving and are both unsightly due to their cracks and uneven surface but also you risk twisting your ankle so it’s uncomfortable to walk on them and then everyone calls for the shuttle service because no one wants to break an ankle on the way to dinner, and then the queues for the shuttle become too long! One more kudos: I LOVE the fact that there are NO plastic water bottles given to guests, no plastic cutlery or takeaway containers, no plastic garage bags in the rooms, no mini plastic toiletries. Wish all resorts could get rid of plastic! In short, If you don’t care about a nice room, then you will have absolutely everything you want at Punta Cana!

Looks Nice, But Miserable Stay I can’t believe how disappointing this trip has been. The air conditioning doesn’t work, even though they promised multiple times it was fixed — it never was. After being out all day in the humid 88-degree heat, it would be nice to come back and relax in a cool room at night, but that’s impossible here. The bed is so hard it feels like sleeping on the floor. Everyone smiles and promises to “make me happy” and “take care of it,” but nothing actually gets done. I had to go get my own luggage after they said twice it would be delivered. I asked for water — they said they’d bring it — never came. The TV remote doesn’t work either. And the food… just bland, boring, and the same thing day after day. You have to eat here for every meal, so that’s been a huge disappointment. I came here expecting comfort and relaxation, but instead, it’s been frustration after frustration. The people are nice, but nice doesn’t fix broken A/C, bad food, or sleepless nights. The resort, palm trees, location is beautiful. The staff are very nice, and want to help. I still have a few days to go , will update if things improve!

We've stayed at the hotel in October 2025 with our extended family and 2 kids under 3. Pros: -Awesome kids club -Strong sports and entertainment programs -Nice ocean views Cons: - No AC or vents in restaurants and bars. I see it as a major minus - it's very hot and humid, as a result, you come to the restaurant already wet. No relief at the restaurant / practicaly no air movement till the evening, evenings are somewhat better. - Very mediocre food. Great food presentation though. -Narrow pathes with golf carts taking the same pathes as people, which makes you step off the path with the stroller multiple times per any walk. Very annoying. -Average service (excluding kids club; as I said, team there was awesome) -Major construction right in the center, that makes tou go in circles multiple times a day -Small issues in very recently renovated rooms (like closet doors already not shutting properly) To summarize, I would say that the value you get for the price you pay is way below what it needs to be. We will likely continue using ClubMed in Mexico while the kids are small, it's way higher in service, but will certainly never go to Punta Cana again

Good hotel overall…food selection was limited, but quality was great compared to other resorts. We liked that the hotel was small and that made it convenient as other resorts in the DR seemed to be a little too big and you end up wasting a lot of time walking or waiting on the golf carts. The room was mediocre and AC didn’t allow for us to tune the temp. There was also limited activities and animation. The three a la carte restraints were really good. I would recommend this resort and has actually been one of the better ones we have been to in the DR.

I recently stayed at this resort for 4 nights and the stay was okay. The beachfront setting is stunning, and the views were breathtaking. The pictures of the view don’t do it justice. The SPA is also a must ! The ladies were lovely and the massages were amazing. It was so peaceful and relaxing, trust me you won’t regret it. I want to give a special thank you to Jose the concierge. Jose was not only super friendly but he was also attentive, and seemed to genuinely care about guests. The most frustrating part of this trip was the indifferent attitude from the staff at the check-in area. There was little to no warmth or willingness to assist, making the arrival and any questions throughout the stay feel like an inconvenience to them. If it was not for Jose this stay would probably be my least favorite.

I hope you have time because this is going to be long, I only gave this hotel one star because it wont let me leave a review with no stars. Where do i even start? Lets start from the airport. We had originally reserved transportation from Santo Domingo to Samana, we ended up renting a car instead and canceled the transfer via email (the same email thread used to confirm the transfer) We land at the airport and there is a man holding a sign with my name on it and yes you guessed it, its the transfer service. We felt so bad that the man drove THREE hours to pick us up from the airport after we canceled the services that we ended up paying him anyway, When we arrived to the resort, at first glance it was small. One pool, the beach was pretty. As soon as we walk in, somebody is already trying to get us to schedule a meeting to buy a $30,000 TIMESHARE FOR THE HOTEL, MIND YOU we havent even checked in yet. We finally check-in, we got the bungalow and it was perfect, secluded, private pool. The room was spacious and nice, exactly how it was pictured. Lets talk about the food: ITS TRASH. image going to DR to eat pizza and pasta everyday. The buffet literally serves THE SAME EXACT FOOD EVERYDAY FOR BREAKFAST LUNCH AND DINNER. the eggs are watery, the fruits are not fresh. AND IF YOU DO NOT HAVE A RESERVATION AT A RESTAURANT you have to eat at the buffet or not eat at all. We were so tired of eating the same thing that we ended up leaving our ALL INCLUSIVE hotel to have dinner outside of the hotel to actually eat good food. Actual Dominican food, actual seafood, actually steak, actual food not what felt like a school lunch cafeteria food. One our second day at the resort, we wake up and notice that the pool is closed. We asked what was going on and they advised us that THE ONLY POOL AT THE RESORT WILL BE CLOSED FOR A WEEK DUE TO CONSTRUCTION. So, hear me out, imagine being on vacation and staying at a full blown construction zone, drills, escavators, LOUD NOISE. It was insane but the saddest part is that it is the only pool AND NOBODY ADVISED US THAT IT WOULD BE CLOSED DURING MOST OF OUR STAY. So now first the transportation, then the food, then the pool. What was suppose to be a vacation turned into a nightmare. We then spoke to the front desk because nobody advised us of this and now there is literally nothing to do at the resort because that is the only pool. After hours of going back and forth, they finally moved us to another hotel in LA ROMANA-THREE HOURS AWAY, We drove THREE HOURS and lost an entire paid day of vacation due to the hotel not being ready for accomdedations. We get to the Romana, Hotel is nice, Beach is nice. Food is better All in all they did not want to give us the day WE ALREADY PAID FOR AND LOST DUE TO HAVING TO DRIVE THREE HOURS TO ANOTHER HOTEL. We left that night With that being said DO NOT BOOK THIS HOTEL. SAVE YOUR MONEY, SPEND A LITTLE MORE, JUST DONT DO IT ITS NOT WORTH IT !!

Check in was a nightmare and we were left waiting for our rooms for 3 hours in the heat. It also didn't help that the pool was closed for the duration of our stay. Due to this our rooms were upgraded to the ones that included a personal pool, however these were not cleaned and extremely dirty. The only things that brought the score up from a 1 was the fact the the staff was incredibly friendly and helpful. Management notice our long wait time and allowed us to at least eat while they resolved issues. Additionally the food was delicious. There was an issues where some food was mislabeled and fish soup was called chicken (luckily none of us were allergic). The resort also has a lot of stray cats (for me this is a plus since I like cats, but other may not). The shows weren't that great either.

The only two nice things I can say about this place is the beach view is nice and the drinks are decent , now for the things that were not okay , food was bland , certain foods were under cooked and they didn’t have enough options , the service half of the staff didn’t know certain things because they were new so I’m assuming training wasn’t that great. sadly when we arrived the pool is under construction and that wasn’t said to me when we booked the place , so I spent a good portion of money to not receive the full excitement. Would I come again …. NO , would I recommend this place … NO

I stayed at Viva V from June 6th to the 11th 2025. These are the staff that provided really good service: Hilma server Daniele chef Leani server Vanessa server Sandary server Yeuri server CHECK IN: The gentleman who checked me in was efficient and quick. The dark skin girl at the hospitality desk however was so lazy in her attitude to book your dinner restaurant reservations. I eventually told her I would do it myself on the app. There was no welcome drink or cold water given upon check in, that would have been nice if they did. Our room was a bungalow with a pool. The pool water smelled like old bleach mop bucket water so I only got in once and never used it again. It would be nice if they used chlorine instead of bleach in the pool. WIFI: HORRIBLE service. Half the time it didn't work in our room. We were never able to use the smart TV to connect to YouTube etc because of this. Maintenance came 3 times to the room and couldn't fix it. The room was very well maintained by Berenice daily for the first 3 days, day 4 and 5 she came in the afternoon late when we were taking a nap so we didn't leave for her to make the bed etc. ENTERTAINMENT STAFF: The shows in the theater were enjoyable but during the day there wasn't really anything fun and interesting like pool games or contests games to do. * There are some male staff on the entertainment team that I saw daily being a little to friendly with female guests. You could see they were hitting on them. So that was very unprofessional. RESTAURANTS: I ate at all 3 restaurants and my favorite was the seafood one Mar y Fuego. The food at all the restaurants and buffet was 6 out of 10. On Saturday Chef Daniele made a steak tartare at the buffet and it was amazing. I wished they had more fresh seafood available at the restaurants and the buffet. STAFF: This was the biggest problem at the resort. I saw NO STAFF at the pool or the beach taking drink orders. There are a handful of servers I would like to give praise to because I saw how hard they were working in the buffet and the restaurants. The service at the buffet from 99% of the servers was horrible, including the supervisors on duty. Servers seemed they were hiding in a back room rather than staying on the floor and visible if you needed something. The majority of them would walk by you, watch you and not ask you if you needed something. They would not come back and offer a refill. We would have to go to the drink machine and get our own drinks. One customer was even trying to work the expresso machine herself because no staff was on the floor at that moment. I was very disappointed with how horrible the buffet service was.

Excellent all-inclusive resort on the north side of the island of Dominica. The food has been outstanding - lots of local dishes along with standards like pizza, pasta, etc. They have a “healthy corner” with proteins and vegetables cooked without heavy sauces, etc. Drinks have been plentiful with generous pours. There are also 3 sit-down restaurants for dinner with elevated plates. My only two quibbles are the rooms could use some mild maintenance (small things broken, etc) and, more importantly, there seems to be no schedule of events. Games, activities, and themed lunches seem to be happening at regular intervals but you need to “discover” them, rather than plan for them. Beach was great, excursions were well-done. 2 hour ride from SDQ is a drag but the destination is worth it. Highly recommended.

I spent 11 wonderful days with my family in your hotel. Everything was on the level. Two bedroom two bathroom apartment. Large and comfortable. With two large balconies. Every day was cleaned and towels were changed. The beach was close and there was a shuttle every hour. The place is well guarded and you are safe. The staff people are very friendly and always respond to your needs. I highly recommend it for a vacation. A peaceful piece of paradise. Thank you to the owners for the warm welcome. We will visit it again.

I recently stayed at a Karibo and let me tell you, it was a nightmare from start to finish. The receptionists, if you could even call them that, were the most unhelpful and incompetent people I have ever encountered in the hospitality industry!! First of all, they were completely unresponsive to emails. I emailed them multiple times before my arrival, with questions and special requests, and I didn't receive a single reply. It's as if they don't even check their emails or care about their guests' needs. But the real nightmare began when I arrived at the hotel. I was greeted by Barbara, the most rude and unprofessional receptionist I have ever come across. She couldn't be bothered to give me a warm welcome or even a basic greeting. When I asked about the water leak in my room, she rolled her eyes and told me to deal with it myself. That brings me to another point - the numerous issues with the hotel. Not only did I have to deal with a water leak, but also a broken TV and a non-functioning air conditioner. And do you think the receptionists did anything about it? Of course not. They were too busy gossiping and ignoring the needs of their guests. But the cherry on top of this terrible stay was Barbara's husband, Javi. He was just as useless and rude as his wife. Every time I asked for assistance, he would just shrug and say there was nothing he could do. Customer service? More like customer disservice. In fact, I wouldn't be surprised if these two were secretly trying to sabotage the hotel. They certainly did a great job of ruining my stay. I would rather sleep on a park bench than ever set foot in this God-forsaken establishment again. Save yourself the trouble and book a room elsewhere. Trust me, you'll thank me later.

After checking into this hotel we met with the receptionist and manager to see about getting an apartment rather than a room. To our surprise they were amazing to accommodate us. They moved us into a two bedroom apartment which was very spacious, enough for a small family with full kitchen and jacuzzi on the balcony. Our first day has been amazing at this hotel. It’s very quiet and exactly what we were looking for (a long weekend of relaxation). Around the pool are situated beds and chairs that are covered for shade. It is very clean and you can tell that the people who work here take pride in what they do. The local store is 3 minutes walk away. This is a must stay if you are looking for a relaxing quiet vacation.

It was a great experience! I stayed for 7 days, the pool area was very relaxing, staff were all friendly and very helpful. The room was nice and very clean, it's a great alternative to an expensive resort. I'll definitely be coming back next time I'm in the D.R.

Beautiful relax hotel. The owner is very pleasant and welcoming. She assisted with drinks and food orders, Changed the currency and let us stay after check out because we couldn’t go to our resort before 3p . Thank you very much! The rooms are also spacious just as pictures.

The place was nice and the staff helpful. We were surprised by the amplitude of the rooms, we were very pleased with them. We went during low season, thus there weren't a lot of tourists around, but because of it the place was nice and peaceful. The only area of improvement is regarding the room booking, we needed to tell the staff that we will arrive a day later than originally booked, but they did not answer our emails or phone calls, we were a little afraid of what that could mean, but there was no problem at the end. Please keep in mind that it is not close to the beach in a walking distance, but the hotel provides transportation. Taxis are very expensive, regardless of how close you are going, at least 15 US dollar the ride.

Clean place, spacious rooms. Reasonable drink prices, food is not great but edible. Maids are friendly, went during low season and the hotel was not crowded. Internet only worked by the lobby area. The hotel is located next to golf resort, felt okay to walk around during the day. Despite what staff says, I would not walk around at night especially off property and by yourself. It's not safe to do so.

We spent a week at “Dreams” Hyatt Resorts. For the entire week a massive digger operated in the beach moving very close to clients and making it impossible to swim in the sea. Management refused to acknowledge how crashing for clients who have flown thousands of miles and paid thousands of dollars to spend a relaxing week on a Caribbean beach and sea.

Accommodations at this hotel was gifted to my husband and I for our wedding. We were under the group of "Preferred Guests" mind you the difference is little to none as compared to other Guests. However that wasn't too much of a problem. They were told we were on our honeymoon, our bed wasn't even enhanced romantically to suit the occasion. The bathroom door was broken. There were tiny roaches on our face sink. The sheets were dusty and left me searching for allergy tablets. Our safe had to be broken because the code stopped working, (another guest also related the same problem to us.) Some of the workers acted very racist towards us. There were no pool warmers therefore the water was almost ice cold and couldn't be enjoyed. No bands were given to differentiate hotel guests from random persons walking along the beach. Altogether we barely enjoyed our honeymoon, therefore we would never be using this hotel brand as a vacation choice.

Great location, beautiful beach, awesome staff

(Translated by Google) The service at the Mexican restaurant is the most horrible thing I have ever seen, the food, in general. It's the worst. In fact, when I left, I went straight to the hospital. I just found. Two excellent employees. Noemi, x Roberto Jone. (Original) El servicio en el restaurante mexicano, es lo más horrible que he visto, la comida, en general. Es lo peor. De echo cuando salí, fue derecho para el hospital. Solo encontré. Dos empleado excelente. Noemi, x Roberto Jone.

(Translated by Google) The resort is beautiful and very clean. It's something small but good. The rooms were very beautiful and the Internet worked perfectly. The food was good but nothing special and the desserts were not very good. The animation for me is super boring. Customer service was very good. But when we asked for soaps to be sent, they lasted about 40 minutes and that was at night. Also another night we ordered some fries and they told us that it would last 40 minutes and well, I had to cancel the order. I want to say that they are a little slow in what they do. . But then everything was fine. (Original) El resort es bonito y esta muy limpio. Es algo pequeño pero bueno. Las habitaciones estaban muy bellas y el Internet funcionaba perfecto. La comida era buena pero nada del otro mundo y los postres no eran muy buenos. La animación para mi es super aburrida. El servicio al cliente fue muy bueno. Pero cuando pedimos que nos mandaran jabones duraron como 40 minutos y eso fue en la noche tambien otra noche pedimos unas papas fritas y nos dijeron que duraria 40 minutos y pues tuve cancelar el pedido,quiero dejar dicho que son un poco lentos en lo que hacen. Pero despues todo bien.

Juan Jackson is an amazing entertainer. The best. Hotel clean, food good, restaurants Japanese and Italian as well as French. People are very friendly and kind. All the waiters are great. Our conceiage is the best Angel. All the ULC club workers did their best for us. I will come back again and again.

This resort is very clean and well maintained. The food is okay, but the coffee bar was definitely the highlight,we really loved it! The Brazilian and Japanese restaurants were also quite good. The Kids Club was a big plus, as they have staff who take great care of the kids. The shows at the theatre were very entertaining and fun for the whole family. Overall, we enjoyed our stay and would recommend this resort.

We had an amazing time at Grand Sirenis Punta Cana! The animation team is absolutely incredible — especially Bellota! They’re always full of energy and bring the fun wherever we are. The hotel honestly wouldn’t be the same without them — their vibes make the whole experience unforgettable. The service was really nice, the beach is beautiful, and the food was good too. Overall, a great place to relax, have fun, and enjoy the Caribbean!

We had a great time….Picachu with the entertainment team was great and always full of energy from sunrise to sunset…. Literally non stop. Ray( Rey) at the restaurant was also outstanding… big smile, big laughs really made us feel welcomed!….. and plenty of others I just cant remember their names… (ULC MEMBERS) Rooms and facilities were great. Nice setup for my daughters birthday….staff always made her feel special…great time at the water park also! Looking forward for the new ULC development in the property. As always there are some small things to improve ….like towel availability at the ULC pool, flies in the ULC buffet area (on the food)and golf cart wait times… Overall great experience, great time and great use of our ULC membership.

We were really disappointed with our stay at this hotel, especially considering it’s advertised as a five star resort. For the amount we paid several thousand pounds the service and overall experience felt far below expectations. It often seemed like only “members” received proper attention or better treatment. Many staff members appeared untrained or unsure of their responsibilities, and a few had quite poor attitudes, which made us feel unwelcome at times. On the day we left, we gave our check out ticket to the porter, but it was later misplaced by the staff. Instead of taking responsibility, they refused to let us board the transfer bus and asked us to go back to the reception to get a new ticket. This was both inconvenient and frustrating, especially since the mistake wasn’t ours. The food was mediocre, much of it overcooked and repetitive, and there was no air conditioning in the reception area, which made both check in and check out uncomfortable in the heat. Overall, it didn’t feel like a true five star experience. I had read some mixed reviews before coming, but since TUI’s rating online was quite high, we decided to try it anyway. Unfortunately, our actual stay was very disappointing.

What a fantastic hotel, holiday and the best of all the staff especially Sugar in the kids club / entertainment. She is always happy, helpful and the kids loved how fun she was in the kids club and the evening disco. Any families visiting this resort rested assured that you can get some peace and quiet while enjoying your family holiday. The rooms and resort are clean tidy and perfect for a family holiday with lots going on all the time

Very disappointing experience – unsafe and poorly managed We had a reservation for a Saona Island excursion on Tuesday, and it turned out to be a very disappointing and unpleasant experience. We didn’t see anything worth the trip — we spent about 1 hour and 40 minutes just sitting on one beach, with no real activities or organization. Nothing matched what was promised. There were three of us, and we paid $500 in total for the buggy tour. The representative from the agency told us everything would be amazing and that they were working with our hotel, but that was not true. They do not work with the hotel, and the whole experience felt misleading and unprofessional. What was even more concerning is that some people were openly selling marijuana on the beach, which made us feel very uncomfortable. There was also no proper service or hospitality — the sheets were dirty, pillows were not changed, no fresh towels, and no bottled water was provided. The only positive thing we can mention is that the staff in the main restaurant were friendly and tried their best to make guests feel welcome. Overall, we would strongly advise others to avoid this agency and be very careful when booking excursions or accommodation through them. It’s not safe, not clean, and not worth the money.

I honestly don’t even know where to begin with this “hotel.” The check-in process is a disaster, even the so-called premium check-in takes hours, and our room wasn’t ready until well after 4 p.m. When I finally lost my patience, the front desk agent sarcastically says, “Since you’re desperate,” and hands me the most disgusting room I’ve ever seen. The bedroom light doesn’t work. The shower is filthy, covered in mold, with no hot water, barely any pressure, and no towels all day. After complaining three times, they finally bring some towels. The AC barely cools the room, and the pool area is just as bad, with tiles full of mold, the towel center always out of towels, and when they do have them, they’re clearly reused. The pool bar offers cheap, watered-down drinks, and the pool itself is overrun by locals, not hotel guests. The staff has absolutely no sense of customer service. They treat you how I imagine they treat their locals, with zero respect, no boundaries, and often rude or downright invasive. The restaurants are no better. Menus are extremely limited, and the floors are slick with water and grease, making it unsafe. At breakfast, we try the buffet, and everything is disgusting. A bird is literally pecking at the food and doing what birds do. When I alert the staff, their response is, “Yeah, we know. He’s another staff member.” No shame, no corrective action. This morning, we had a tour scheduled for 7 a.m., but half of the buffet was closed until that exact time, making the already limited options even worse for guests with early tours. This is hands down the most stressful and disappointing vacation I’ve ever had. Between the filthy conditions, awful food, nonexistent service, and constant frustration, I have no idea how this place has 4.5 stars. Either the reviews are fake, or they’re written by locals trying to boost it. Avoid this place at all costs.

Amazing, for the price rate, it's worth it. Seaweed in the first day in the sea, gave us a scary frustating feeling, but it got better as it became cleared day after. The hotels clean the bech. Lasts days was incredible with cristal clear sea water. Good variaty of daily activities with amazing vibes monitors. Small advice, bargain for everything, most street vendors charge exorbitant prices. We had a great experience with the prices offered at the hotel, even with advice to the contrary. Tax, overpriced. I found a better price on Booking.com (from $40 to $15).

I would avoid staying at this place at all cost. Just checked out. My room didn’t have water from time to time. My wife got an infection because of the water in the room. Room was way too humid even the floor was wet. Food did not look good at the buffet. I had to eat fried chicken because that was the only decent food we found. Theater staff lied to me telling a portion of the theatre was ocuppied. When the event was going i counted more than 25 empty chairs. (I was going for that event only) Staff at the check out point was rude.

Hey this is a real review. Family of 5 went for a week October 2025 Very good resort beautiful and very hard working service given there. From butler to cleaning service. Beautiful pools, beautiful beach (but strong waves) Food is great but repetitive. Be careful from food poisoning. Best part is no other resort almost has plastic cups and plastic plates which is great. Great shows But could start earlier. Like a normal places starts 8pm they start at 9 30pm Wifi is excellent Pools are beautiful but should have limits of swimming after hours like all resorts also should be cleaned during those hours. Bars are excellent all around no long lines. Rooms are standard with balcony but thin walls but it's okay. Paco the monkey is wondering around very cute. Check in takes time. Great entertainment for kids, very family friendly environment but a lot of butts shown (lol carribean style) asked for connectimg rooms but got side to side. Overall great resort for Barcelo. A little smaller lobby then usual. Great Did not for the first time use the spa because it didn't look high end as others do.. Cool gym Cool kids area Nice rock climbing Very nice fire show. Swimming pool is 4ft unlike most resorts which are about 3ft. Which makes a difference if you have kids. Wanted to give 3 stars because of food poisoning but had a great time very friendly place. Beautiful beach walk to the left like 20 minutes you will see amazing big fishes close to shore. Excellent service in this resort. 2 giant pools Price is great.

The property itself is beautiful, and the location is excellent. Since it’s all-inclusive, food and drinks are included in the stay, which makes things easy and convenient. The hotel has two main pools plus a separate kids’ area with a pool, waterslide, splash zone, and even a rock climbing wall. I didn’t use the kids’ area since I was traveling without children, but I liked that it was set toward the back and separate from the main spaces. One of the pools features a swim-up bar, a volleyball net, and a stage for activities, and it’s conveniently located next to the snack buffet. The resort is quite large, with additional amenities like a small casino, a theater for musicals, and even a nightclub. I didn’t get to explore everything, but I still had a great time. There’s also an on-site shop for essentials and souvenirs, plus a candy shop for sweets. The main buffet is generous, serving breakfast, lunch, and dinner, and there’s also a snack buffet from 12–6 pm that has plenty of cakes and desserts. One downside was the specialty restaurants. You need to book them in advance through guest services, which has limited hours, and reservations were filled days ahead. Even when we tried to line up at opening, the staff member arrived hours late, making it impossible to book. Staff overall were very friendly—the front desk team was sweet and helpful, and each guest is assigned a butler, which was a great touch. Our butler was wonderful. The bar offers a variety of drinks—soda, alcohol, and coffee are all included—but many bartenders seemed a bit burnt out, which sometimes made the experience less pleasant. The rooms themselves are pretty basic, though it looked like some first-floor suites were being renovated, so updates may be on the way. The biggest disappointment was housekeeping. One day we asked for a few minutes to get our shoes before leaving so they could clean, but the maid never returned. Despite repeated calls for fresh towels and assistance, it took three calls over several hours before we finally received them. That was frustrating, especially since we had tracked in some sand and needed the room cleaned. Overall, despite a few service hiccups, I genuinely enjoyed my stay. The resort has a lot to offer, the location is stunning, and the all-inclusive setup makes it easy to relax.

Extremely Disappointing Experience The check-in process took an hour and a half despite there being three receptionists available. The room itself was very small, had a persistent sewer/rotten egg odor, and was in need of renovation. Most of the furniture was damaged, and the closet doors were barely functional. The bathroom was in unacceptable condition: mold was present on the tiles and in the shower, the shower glass was heavily stained, and the toilet seat was cracked. No towels of any kind were provided—no hand towels, bath towels, or bath mats. When we asked the cleaning staff upon arrival, we were repeatedly dismissed and told to ask someone else because it was “not their section.” After going to reception, we were given only three stained towels for a family of four. It took multiple calls to reception and nearly three hours before we finally received clean towels. The beach towels provided by the hotel were equally disappointing, as most were stained and discolored. Service throughout the stay was extremely poor. Staff were unapproachable, often cold and unfriendly, with little effort made to communicate or even acknowledge guests. Food options were limited and of poor quality. On multiple occasions, pork and chicken were served undercooked. I experienced food poisoning on the last day of my stay. This experience is absolutely unacceptable for a so-called “four-star hotel.” I strongly advise against staying at this property.

We recently visited the Occidental Caribe resort in Punta Cana, Dominican Republic, and unfortunately, our experience was extremely disappointing. - Service The service at the resort was abysmal. The staff was unfriendly, failing to acknowledge or greet us throughout our stay. Their lack of hospitality was noticeable and unpleasant. - Room Condition Our room was dirty, and the bathroom had a leak. We had to switch rooms due to these issues. Shockingly, we found a roach in one of the rooms. Given the price of the stay, this was unacceptable. AC was not working properly and we noticed the ac filtering system was full of accumulated dust, this is very concerning because this can cause poor air quality and it’s also a fire hazard - Other Issues There were long lines at the buffet for meals. We had to ask multiple times (more than three) for a crib for our baby despite requesting it weeks in advance via email, without receiving a confirmation. - Overall Experience Considering the price of the stay, the overall experience was very poor. The staff clearly needs proper training to improve guest interactions and service quality. We will not be returning to this resort due to these issues. We are being generous given this hotel a one star… 1/5 stars

The hotel grounds are beautiful with a nice layout and easy access to the pool, beach, and nearby restaurants. Quimera was the dining highlight — the churrasco steak on our first night was excellent. Sal de Mar also had good food and great service. Serendipity (buffet-style) was average. Big thanks to our concierge, Gilberto, who was incredibly attentive and made my husband’s 50th birthday special with two thoughtful surprises. That said, a few things didn’t work for us. Music isn’t allowed at the swim-up bar (as part of the wellness concept), which made the atmosphere feel too quiet and a bit awkward. Oddly, smoking is allowed in many areas — which feels out of place at a wellness hotel. The pools also need some updating. If you're looking for a peaceful, quiet escape, this might be for you. But if you want to feel like you're in a different country or enjoy a livelier vibe, it may not be the best fit.

Fantastic place to come and unwind and have a great time. Lots of activities to do throughout the day. The food is amazing. Staff is friendly no matter if you tip or not, always willing to help and always smiling and joking around with you. Even though we didn't speak a lot of Spanish, they loved that we tried and had fun teaching us some of their Dominican slang 😂. I highly recommend coming to this resort! Make sure you see Alvin for any excursion you want to do when you go to get your towels. Also see Mr. Andre if you want to book at the spa! They were so kind to us even though we didn't get to do anything with them during our stay. They had fantastic deals that I wish I had taken advantage of 🙌!

I don’t even have to wait to leave this review. Been here not even 20 hours and I love this place! So relaxing and the service is top notch. 👌🏽 Many different foods for different tastes but the focus on quality is excellent. The Level package is what I got and worth it for me. Fish dishes are excellent at the Quimera ❤️ 😍 Fresh from the sea 🌊 not farm raised. Grilled octopus and the Grouper were tender and cooked just right. I had their breakfast also and wow! 🤩 The açaí bowl and tofu/vegetable combo I requested was so delicious. Beautiful beach also. Huge pool and a chill crowd here. The workers are very nice and attentive to your needs. Definitely the best place I can ever remember staying in.

Had to write a review because I can’t get my trip out of my head, I had the best time! Even though I was on the basic level this resort is nothing short of luxury. From the grounds, rooms and aesthetic, this resort made everything feel lush. Definitely for the grown and sexy crowd, quiet but not boring at all just not a party resort. Everything was great but the staff were amazing! Extra special shout out to Laury at check in, Jean Carlos and Thomas driving the shuttles, Cesar and Maribel at the pool bar, as well as Rebecca and Maria hostesses at the buffets. From the minute I arrived they all were super kind and attentive since I was alone. ONLY draw back is that I went in July during seaweed season, but even then I was still able to enjoy the beach early morning after they cleaned. I can only imagine how much more you can enjoy with their Level experience, so I will definitely return in the future.

The pool bar is certainly the gem in this wonderful natural hotel. The wildlife is stunning and the hotel is teaming with it. However the pool is a true gem, the gents that looked after us were amazing and made my partners birthday truly special. The guy; Moises, Willian, Radalis and Anyelo. This guys could never do enough for us, the cared constantly and smiled all the time, they are infectious personalities! We can’t thank them enough

Currently here and having a fantastic time!. The staff have been kind and helpful and there's so many activities from crafts, tastings, sports activities, yoga by the beach etc. The buffet and restaurants have all been great so far and we are looking forward to the rest of our stay. We recommend checking out the coconut hat making class, the coconut oil workshop and the Dominican hat painting class! All included! The nicest resort we have been to in Punta Cana and cant wait to plan another trip here when possible :)

We are celebrating our 50th Anniversary here and we are having a fabulous time. The food at the Mosàico is just outstanding! Thank you Geraldo Barrera for your delicious food and fantastic service under your management. See you next year Sir.

Amazing experience! The staff was super friendly and attentive. The food was varied and delicious every day. My room was very comfortable and had everything I needed. I loved how close all the amenities were — easy to get around the property. The gym was spotless, well-organized, and had everything for a good workout. Only suggestion: it would be great to have more sports bars on-site. Highly recommend this hotel and would definitely stay again!

🏝️🏝️🏝️An Unforgettable Stay at Paradisus Palma Real! ⭐⭐⭐⭐⭐ My stay at Paradisus Palma Real was absolutely incredible from start to finish. The resort is stunning beautifully maintained grounds, lush tropical gardens, and a breathtaking beachfront that looks straight out of a postcard. The staff deserve special mention everyone was warm, welcoming, and went above and beyond to make sure every detail was perfect. From the front desk to the restaurant teams, service was consistently top-notch. The rooms were spacious, spotless, and luxurious, with comfortable beds and modern amenities. I especially loved waking up to ocean views and enjoying my morning coffee on the balcony. The food and drinks were outstanding plenty of delicious options for every taste, from international buffets to elegant à la carte dining. The cocktails were creative and refreshing, and the atmosphere at every restaurant was lively yet relaxing. Whether you’re looking to unwind by the pool, enjoy beach activities, or indulge at the spa, there’s something for everyone here. The entertainment team also did a fantastic job keeping guests engaged without it ever feeling intrusive. Overall, Paradisus Palma Real delivers the perfect mix of luxury, relaxation, and world-class service. I can’t wait to come back🌺✨ Special thanks to Gustavo and Gilberto!!!

Our family of four had a great time at Paradisus Palma Real. All the staff members were very attentive and friendly, especially at the Kidsdom. There were always activities and water fun times for the kids. The room we stayed was a swim up Master suite, which was newly renovated and very spacious for our family. There were also six restaurants and two buffets at the property, all the food was nicely prepared and very delicious. We liked that a lot of them were local dishes and authentic. Overall it was a great stay for us, I would definitely recommend this resort.

Rafael on the beach was amazing! He got our spot ready every morning and waited on us like we were royalty! And we he wasn’t there Yuderi took his spot and was excellent as well! Our concierge Eriol was awesome and so sweet! He made our anniversary extra special! Gladys in the spa! OMG! Magical! We will definitely be back!

The stay was amazing and the Flora Dominican restaurant is a must visit! Definitely the best restaurant at the resort and will definitely be coming again. Our server Cesar also gave excellent recommendations for food that I probably wouldn’t have tried without his recommendation. Also the drinks from the rum republic bar were always outstanding especially from Miguel who really perfects each drink and makes it taste incredible. Can’t wait to return to this amazing resort again in the future!

Rosanna, its the best hostess at the main pool, very attentive and always a smile. Remembers your drink of choice, and never walks past without checking on you. Makes your stay worth it and would come back just because of the amazing staff throughout the property. When you're here you are family and they treat you as such. Highly recommend, give it a try if you're on the fence, its our first visit to the Dominican Republic and to an all inclusive. Definitely caters to the adult side of things.

We had a great time on our girl's trip. Our goal was to rest and relax while not doing a whole lot. Mission accomplished. The food was excellent and there were always things to do on the resort. Fernando Chispa and Ay Ay Ay were always so fun and ready to get us involved in activities. They taught us to dance and made sure we had everything we needed. Our catamaran trip to a private beach for yoga was great too! Our concierge, Adriel, made our dinner reservations and texted us activities every morning. He even made sure we made it to dinner on time and stayed hydrated. Great service. We look forward to coming back soon!

Wonderful stay with a few areas for improvement We had a fantastic vacation at Bahia Principe Fantasia Punta Cana! The resort is absolutely stunning — from the fairy tale-inspired architecture to the beautifully maintained grounds and pools. It’s a perfect destination for families, with plenty of activities for both kids and adults. The overall atmosphere was vibrant and relaxing. The staff were friendly and hardworking, always greeting us with a smile and doing their best to make us feel welcome. That said, improving the English skills of some team members — especially in guest services and the entertainment program — would make communication smoother and enhance the guest experience even more. As vegetarians, we would have loved to see a bit more variety in the food options. While we did find things to enjoy, expanding the selection would definitely be appreciated by guests with dietary preferences or restrictions. A couple of downsides: the beach wasn’t as enjoyable as we hoped — there was a lot of seaweed, and it didn’t appear to be cleaned regularly. Also, the rooms and furniture are starting to feel a bit dated and could use some renovation or refresh to match the high standards of the rest of the resort. Overall, we truly enjoyed our stay and would still recommend this resort to families looking for fun and relaxation in a beautiful setting. With some improvements, it could easily become a five-star experience.

Firstly, It was a pleasure being at Bahia Principe Fantastia. It was our first time in Dominica Republic and it will not be our last time 😊👍 Im going to do my best to break everything down. Driving up to the lobby it was beautiful great customer service they let you feel welcome it was quick, smooth and seamless. Room. Bell men has great customer service Big up youself Junior you did an amazing job helping us with our luggages and all. Our first room👎smell of paint and I wasn't going to let my kids inhale that so I had to pay for a room because I choose a different floor. Now that room, smell and view was great👍thanks Eric for helping. hot water excellent, beds well made, refrigerator stacked every day. My problem with the room service was that they gave us less washcloth and towels since it a family of 4 so I have to keep asking for more. Pool was amazing we like the fact it is very very spacious😊 and have lots of activities. Kids slide was great. One of my kid had an head injury where it was bleeding not a lot AND THE LIFEGUARD ATTENDED to her immediately. I love the fact that they were alert and understood the procedure of what to do👌❤ Beach, the view was great our problem was that It smell horrible, there were lots of seaweeds on sand and in the water so we didn't stay there for long Kids Club Department was great with my kids even though I was a bit scared lol but they loved it . Dining Room was great but I had an issue where they gave us a table then we went to collect dinner on our way back our table was taken from us where we had to be walking around with our food in our hands for another table. But the food was great Entertainment Department was excellent overall. I believe this department have lots on their hands than any other 🤣 I love the fact that they have activities to keep the children engaged, different shows each night for the kids which my little one loves. It was a pleasure to see her dancing on the stage. Music was clean which I don't know Spanish but I enjoyed it. Big up yourself Mr Alfredo and your crew for making it such an rememberable moment for us. You guys did great. Continue to do what you love. Love on those kids👌 Farewell: We didn't want to leave especially the kids. Our stayed there was amazing, memorable and we would love to come back Gods willing. Thanks for having us there. My rating is 9/10

The bartender Kenedy, Luis, Juancito, Joan, and Juan in the pool were absolutely amazing. We stayed here for 10 days and every single day these bartenders were so hardworking and catered to our wants and needs. They work so hard and we have had an amazing experience here because of them. We truly made great memories and friends with all of them. Shout out to them, I recommend coming here!

I loved this resort so much ! At first I was skeptical but it was amazing ! Great for adults and children food was great the pool is beautiful even the little water park. Also if you book with JetBlue vacations and have an insider Julio cadet was amazing he was informative and punctual with excursions and transportation! He was literally the best !

Well, our experience at the Hotel was terrific,marvelous.That was ours first time in 5 star hotel and,it was very nice. The whole staff were very polite. Buffet and,restaurants were excellent. French restaurant there was a guy Francisco very professional like David in the Italian restaurant. At the pool there was a new boy. His name was John, who did very important job selling excursions. We were very happy with his job. Also,the ladies who clean the room were very polite and,hard working girls.Good work for Joanna,she works in the rooms next to water park 99.... She was working even with her daughter sick. Thanks to all the staff.We loved the experience.

We had great entertainment from Jesus and team around the pool, fantasy entertainment kept the kids and adults busy with dancing, water polo and much more. Couldn't of had a better entertainment team! Would recommend anyone with children to go and experience this!

I have never written a negative review. If you look at my past reviews, you will see that I only go out of my way to write positive reviews. But I wanted to write this thorough and honest review about our experience here so that others may make an informed decision before choosing this resort.

The rooms are pretty nice, clean, and well air-conditioned. The bed could’ve been a bit more comfortable, but I really have no complaints about the room itself. The grounds of the hotel are absolutely beautiful. The hotel itself is nice and the beach and pool are nice. The issues that I had was the cleanliness and quality of the food. It seems they don’t take food safety very seriously as I witnessed bugs and hair in the food multiple times. The food quality is also awful. It was hit or miss whether or not the staff was friendly. Certain staff were friendly, other staff were rude. It also isn’t very relaxing on the beach when they are blasting music all day long, and it’s awful trying to find a lounge chair that has a view of the water, and it’s impossible to find a lounge chair without cigarette butts surrounding it. This hotel cheaps out in a lot of ways for how expensive it is. Definitely not an 5 star experience. All in all it was an ok vacation but I would never come back.

Powell is very friendly he speaks with us everyday even though we speak only English . He helps us to feel included and communicate. This is very important as there are not many English speaking people . He has been super friendly and helpful to my whole family thank you Powell

Beautiful beach but overcrowded, good luck getting a lounger. Construction and maintenance noise makes very hard to be in the pool area, besides they closed the main and the kids pools for my entire stay without warning. 90% of the food is gas station quality, the other 10 may be tolerable when hungry. The place is clean and pretty. The theater has worse/cheaper tech than my DJ. The performers try very hard, but...

Seaweed in Punta Cana forced us to switch to this side of the island last minute. Our good luck!! Although it is an hour drive from PUJ, it’s worth it. We did this through JB vacations. The staff, activities, beach, pools food and drink are great. Wonderful cocktails served by lovely people. plenty for kids of all ages to do, including a giant bouncy pool dome. With regards to virtually any request, we found the staff available and prompt. I have to hold back one star for the Air Conditioning in building 2. It’s virtually not functional and should be addressed. 3 nights could barely sleep. Same is not true in other buildings. Closing on an up note: the italian a la carte dinner is THE BEST all-inclusive-a-la-carte I have ever had. these are usually hopeless. But not at Iberostar Hacienda Dominicus (IHD). The food here consistently at a high level: theme nights: spanish night w/ fresh cut Jamon! DR night w chimi and mofongo bar. 24 coffee bar makes delicious iced coffees.Always plenty of shady spots by the pool and beach. The fitness center should get its own 5 Stars. Everything is clean and new. The dive center people and the catamaran crew (Pedro, Capt. Freddy & Hector) are fantastic. Great videos and wonderful attitudes. The grounds are lovely and filled w peacocks and local avian life. it’s a paradise.

Visited this resort in September 2025, not bad overall, but a lot of things to improve especially in comparison with the others Iberostar selection resorts. The location is perfect, there is an amazing beach with a lot of sun loungers available. The main restaurant is great, food variety and service are beyond any expectations. The vibe is very calm and relaxing, no loud music, no parties, no annoying hucksters - everything is perfect. Now what I'd recommend to improve: water pressure in the shower, food quality and service in ala carte restaurants, beach cleaning and maintenance. Also, 90% of staff doesn't speak even basic English and overall they could be just a little bit more friendly and attentive. Anyway, we had a great vacation in a very decent place for a very reasonable price. Recommend!

Everyone here is so kind. There aren’t many English people in the summer, apparently they come more in the winter but everyone tries really hard to speak to you even if they can’t speak much English. The food has a wide range of things, which is good for my picky sister. The waiters come over to the table when you sit to offer you drinks and give you water. In the evening there is always entertainment and things going on. It’s very exciting and they have branded drinks like JD and Absolute vodka. The beach is so beautiful even for it being seaweed season. However there wasn’t much seaweed. The rooms are cleaned everyday and the sheets are changed often. The rooms and nice and clean as well as the bathrooms. This hotel is amazing if you are thinking about coming this is your sign.

We had a lovely, great family holiday there All in all are super good from the presenting of the reception guy called Stev to the all of the staff . The beach and the administrative were super great full of fun and activities. The food amazing taste, the hotel has5 different cuisine each one was a unique. I will definitely back stay there 🥰

Rated the room a 4 because we killed 3 roaches in the room. Also the air wasn’t to my liking and when I called they said somebody went and lowered it but it felt the same.. We encountered a couple workers who were great and very welcoming. The only thing I wasn’t a fan of was the buffet/restaurants. It took a little long getting our drinks and when we did it took long for refills vs us being able to walk in (all inclusive) and getting our drinks ourselves. Also you have to be on point with reserving other restaurants, I was a hour late because my phone died and everything was booked. They did accommodate us so I was very thankful! You’ll also have to pay extra for the cool stuff, ninja turtles, character breakfast and personal slime. The gift shop with the characters were a little expensive especially for people who have multiple kids. But overall it was a good experience, my son enjoyed himself and I would go back. Thank you Nickelodeon resort

We came here from Miami to celebrate with our family of 14. The rooms were nice but the tv and elevators were not working- the latter was very disappointing as parents with strollers were forced to carry them up and down the stairs. Besides that as a mom with a child with multiple food allergies I was very pleased with the staff at the buffet who went above and beyond creating dishes that he could eat. Thank you to Joel, Lamuel and Amaury for making it a safe and enjoyable meal.

My stay at Nickelodeon Hotel & Resort Punta Cana was excellent from start to finish. The Flat Suite was spacious, spotless, and easily one of the nicest rooms I’ve stayed in. Dining was a highlight — Wok Wok served one of the best tuna and mango poke bowls I’ve ever had, and Verdello, the Italian restaurant, offered a great family atmosphere and delicious salmon. Breakfast at Nick Bistro was so much fun, especially with the Nickelodeon characters greeting families — perfect for kids’ birthdays or special moments. The beach was clean and sargassum-free, and the infinity pool was beautiful and relaxing. The Nick water park was another standout — very clean, well-maintained, and full of energy. Every staff member we met was friendly and attentive. Overall, it’s an ideal resort for families looking for great food, comfort, and entertainment for the little ones. Highly recommended!

⭐️ 2 out of 5 — Declining Quality Since 2023 Stay This resort has definitely gone downhill since my last visit in 2023. I’ll start with the negatives — the biggest issue was finding a roach in the bathroom! When I reported it, the supervisor, Julio, completely dismissed my concern, saying “this used to be a jungle” and implying it wasn’t a big deal since the room wasn’t dirty. Totally unacceptable for a so-called 5-star property. Next, I had booked a package that included resort credits, which I planned to use for a room upgrade. When I arrived, I was told there were no credits on my account. I showed Francisco my confirmation from Karisma that clearly listed them, but he refused to honor it and said I’d have to wait until the next day to speak with a manager. The following day, the manager did confirm that I did have resort credits — exactly as I’d said. However, by that point, we had to move rooms midday and cancel the plans we had made, all because it wasn’t handled properly during check-in. This could have and should have been resolved right away. While the resort is family-friendly and a few staff members were genuinely great, the overall service, cleanliness, and attention to detail no longer reflect a true 5-star experience. For the price you pay here, you should expect far better quality and professionalism.

Jose Alesi was excellent at the main bar. Very mannerable and helpful. Took pics for the family, pool side service delivery for drinks and even cleaned up after us. If I go back I definitely will be looking for him.

Zuleika,maireny,Alfredo,jose aaaaaamazing! Couldn’t be happier with three kiddos. I wanted to write a more expansive review for this resort. First, the customer service was literally impeccable. Starting will the bell boys, the front desk staff, the concierge, the butler, the housekeeping, maintenance, and servers. My goodness. It’s something you don’t see in the US. They literally would help with the wagon, our belongings, held our kiddos so we could navigate life lol. They answered maintenance calls within literally like ten minutes.even the excursion- we have a 6 year old, 4 year old, and infant. And they took ALL THREE kids out along with my husband and I. Literally an instructor to each kid. The drinks- readily available. All over lol. At one point one of the servers were talking to what appeared to be a frequent flyer (we did not care at all. ) and the manager told him to stop and serve us. We got served like immediately after. I legit felt like gold at this resort. They loved our kids. Catered to them. It was amazing. The waterpark was safe, fun as can be, drinks readily available, servers taking care of us the entire time. A lifeguard to each slide. I never was nervous for my kids safety. I can’t say enough positive things. Servers were on point with the drinks. Not only for us but the kiddo drinks as well. The food- average lol. I didn’t like that the restaurants make you have a reservation. It’s not really possible to make reservations with three kids. It’s very difficult to get three kids out at a set time. And you’re at a resort I don’t want to be on a time clock. But it is what it is. I can see why they do it. The buffet was okay. Again, difficult with theee because by the time you go up and get the kids food then get your own food they’re done. And the food just wasn’t what we’d use to lolololol that’s a part of traveling though and that’s life with three so I didn’t mind. the resort was that amazing. Childcare available on the resort. And again, they LOVED our kids. I was never concerned. Highly highly Recommend. Three kidddos is a lot but they made it the best.

Thank you Josue! Good place for kids to enjoy. Big dad kids are not allowed on slides. Most workers are not as comfortable speaking English so may need some patience in explaining or finding someone else for help. Names of the locations are too similar so confusion in locating them on the property. Map and events need to better aligned.

ABSOLUTELY GORGEOUS HERE! The service here was fantastic, the workers treat you like family. They really do a wonderful job of making you feel welcome and ensuring you are enjoying yourself. The workers in the travel club are AMAZING, so helpful and refreshing. Maritza was so sweet and caring. NO COMPLAINTS at all! I will be returning! If you are considering this resort, dont think twice BOOK IT!!!

For my first and last resort experience, I would say that it was really good! We had a great time and the resort was such a nice place for sunrise and sunset! We loved our stay and may come back if I ever change my mind about going back to a resort. The food was really good and loved the fact that there is a wide variety! Also loved the fact that they stock you up on bottled waters and they provided us with a crib upon request! ❤️

Wonderful stay at the Grand Palladium again. Our resort section was under construction and our rooms appeared to be ready for their update as well but still clean! Can’t beat the swim up rooms either. Our butler “team” was fantastic. Thank you to William, Maritza and Manuel for meeting all our requests and being available so often! Best butler service yet! The people can make all the difference on bringing service to the top.

Beautiful resort! Lovely large rooms -BIGGEST POOL IMAGINABLE! EVERYONE is welcoming and very helpful. Truly the GEM OF THE CARIBBEAN!! Don’t miss the Bob Marley show-Close your eyes and you’ll FEEL MARLEY! Haven’t left yet and can’t wait to return already! Patricia in the Blur Lagoon was so friendly each morning-got us off on a beautiful start to our day! Long ride from the airport (45 mins) was worth the trip. Beach is very small but calm and warm. Swim-up room is worth the upgrade!! Currently building a HUGE water slide area for kids-Looks like FUN!! Only con: Except the Jerk Spot-Food lacked Caribbean flavors we are used to.

We loved the experience of this resort so much that we returned the next year. Much of that was due to our wonderful butler, Manuel Rivera. He took care of our every desire and need. He was always friendly and helpful and always with a smile. I would have loved to have stuffed him in my suitcase and brought him home with us. The resort is great with something for all ages. There are several pools, plenty of poolside & beach chairs with shade or sun if preferred. There are many restaurants to choose from with a hugh variety of delicious food.

I have been coming to Grand Palladium PC for several years. I keep coming back not only for the gorgeous beaches but the beautiful people. Maritza is an incredible Steward. She goes above and beyond at all times. She meets the needs of EVERY GUEST , not just who is assigned to her. The love of her career shows from smiles, flowers, genuine concern. The entire staff is fabulous! I can’t wait to come back

I would not recommend this hotel based on my recent experience. The room I was given looked nothing like the photos shown when I booked — not only did it lack key amenities, but I was moved to a different room due to building works, without any prior notice or apology. The minibar was consistently left unstocked, despite multiple requests made to guest services over several days — all of which were ignored. Even basic requests like shampoo and conditioner were never fulfilled, no matter how many times I called. Worse still, my phone and some valuables were stolen from my room. When I reported this to staff, the blame was immediately shifted onto me for not using the room safe — which, frankly, is unacceptable. Personal items should be safe in a locked hotel room, especially in a resort of this supposed standard. I filed a police report, yet the hotel has since falsely claimed that I did not. I was offered no meaningful assistance, no updates, and no explanation. On top of all of this, I experienced racial discrimination from staff during my stay — a deeply upsetting and unacceptable reality, which I also reported to guest services. Unfortunately, this too has been brushed aside. After escalating the matter through the appropriate channels, including my travel provider, the hotel’s response has been evasive, inconsistent, and dismissive. Falling far short of addressing the severity of what happened. I would strongly advise others to think twice before booking here. A luxury resort should make you feel safe, respected, and taken care of — this place did the complete opposite. Since I can’t reply back and refuse to erase my first statement please find a screenshot of my response to your terrible reply Y. Jiménez

Rayner at the adult Beach, Francisco, and Caesar were all great bartenders and gave great service!!! They deserve some recognition. Ester from housekeeping also did a fantastic job with our room!! Hostesses at the Beloved restaurant would always go out of their way to greet us made sure all was well. Beach was beautiful with clear blue water and zero seaweed. Crepe location on family side was a great find. Limited drink and alcohol selections. Entertainment at night needed work (although staff tried hard) Staff doesn’t try to stop the towel reserving game as each day arrival at beach by 8am presented almost all prime locations already reserved Other staff members (not all) seemed to shy away from providing any service or provided minimal help. The issues mentioned in prior reviews around restaurants being booked and not being able to go to all restaurants were still happening while we visited the resort. Overall we would choose to go elsewhere if we had to do things over again.

Mixed Service, Beautiful Place The hotel itself is beautiful. It's very clean, well maintained, and the beach is great. There are also small cars available to take you to the beach, which is a nice touch. Drinks were good, and aside from the Italian spot, the food was solid. Now for the service, it was a mixed bag. Some of the staff were amazing, especially Luis. He really made an effort and turned things around for us. Unfortunately, others made us feel unwelcome. As locals, we felt looked down on at times, which was disappointing. Service at the island snack bar was very slow and the staff there weren’t polite. The Italian restaurant was a disaster. We didn’t even finish the first course and just left. At the beach bar, one of the servers (fit black guy) actively ignored us, which was hard to miss. Same kind of attitude came from one of the women at the restaurant lobby. Overall, I’d say 70% of the staff made our experience great, but the other 30% left a bad taste. It’s a shame because the hotel has everything it needs to be excellent, but that kind of treatment shouldn’t happen to any guest.

Woot! Go to Catalonia! We have been to the Dominican many times and this was by far our favorite trip and stay!! Fior was our waitress most night and was positively amazing! She made me feel like royalty, as if I was the only person at the resort 🥰. The spa exceeded all expectations! Great relaxing experience! The food is also top notch- not the standard buffet style! We were blown away each night! But, for serious FIOR! She killed it❤️❤️❤️

I was in Bayahibe in February with my daughter. We had a great time and we really enjoyed the hotel. The personnel is very friendly and smiling, the food is fresh and good in all the restaurants, the room was big, modern and clean. We particularly enjoyed the beach and the dancing classes, which were so much fun. The all inclusive formula includes also free cocktails and drinks ( very good and refreshing) that are served directly to the beach bed which is a very nice. Every night there was music and dancing in different parts of the hotels, that we enjoyed very much. The hotel exceeded our expectations and we will go back for sure one day.

My first resort experience, and it was very smooth. All the staff was nice, helped us and served us always with a smile. My special thanks to Mariolis, Luz, Briand, Oscar and Allen. They have help us to enjoy R.D and for sure we will return.

Booked my birthday trip with our friends and we have enjoyed this resort so much. We have enjoyed the customer service. Especially the services from the lobby bar servers and bartenders. Christopher , reynaldo, Mary & yajaria! Amazing service! Will recommend for all of my future customers that want to book vacation !

We had a lovely experience at the Twist Bar with fantastic service from the bar tenders; Cristopher, Reynaldo, Mary, Edwin. Also the service for taxis and transportation was super easy and stress free with the help of the bellboys; Andres and Juan Carlos. Nathanael at the front desk help with all our dinner Reservation needs, he went above and beyond to make sure that our stay was amazing!!

Good Location, But the Resort Needs Serious Maintenance I recently stayed at the Riu Republica in the Dominican Republic and unfortunately, it was a pretty mixed experience. The resort itself has potential the beach is stunning and the staff members were genuinely kind, helpful, and hardworking. They really do their best to make your stay enjoyable. However, the property is in rough shape and could really use a deep cleaning and renovation. My room had black mold in several spots, and the towels looked old and worn out…not something you’d expect from a resort at this price point. The pools were cloudy and dirty, which made me hesitant to swim. On the other hand, the food options were decent, with enough variety to keep things interesting throughout the stay. One big issue was the temperature and comfort in the rooms. The air conditioning worked maybe a little too well because the room was freezing cold, and the blankets were paper thin. I found it hard to sleep comfortably. To top it off, even the gift shop had an unpleasant odor, which added to the overall sense that cleanliness isn’t a top priority here. In short, the Riu Republica could be a great adults-only destination with some investment in upkeep and cleanliness. The staff and beach are the highlights, but right now, the poor room conditions and hygiene issues really drag the experience down.

My experience in Riu Republica was an experience. First we get there and the staff members don't greet you in any way, they are rude and have a response for everything you say to the point where the receptionists will tell you “to calm down” when all you’re doing is voicing your concerns. Secondly I was given a room that was not sanitized or cleaned, to then tell me on the phone that there was a mistake in giving me an unsanitary room. This room was located on the left hand side and even walking to that area of the room, it seemed like they don’t keep up with their maintenance in that area. Upon entering the room, all you see is the trash full of an unsanitary pad, bottle. insects on the bed. Rubber bands on the floor, an empty can on top of the drawers. Eventually we had a room switch where it was cleaned according to a signed little card on top of the nightstand. to also mention that at check in before my room was switched, they didn't give me the towel cards, they gave it after they switched my room. In order for you to explore around, not one employee offered their assistance to help us in any way. we had to find all the pools, bars and restaurants on our own. After day 2 nights of being in this resort , they have a housekeeping card that you can put on your door if you’re in need of services, I placed this card in front of my door to get clean towels and my bed sheets changed, after i have left my room at 7am, i see housekeepers standing all in individual rooms and when i come back from my day, all I see is the same sign on my door and nothing was done in my room and the same housekeeping ladies just standing in front of the same rooms from that same morning, to eventually know as i am leaving this resort, i overhear the employees say to the other employee to clean the room we just exited cause we’re leaving. The food was not okay!! in my opinion, mostly the buffets they had the same type of food every single day for breakfast, lunch and dinner. AND ON TOP OF ALL OF THAT, I understand insects on my bed cause we are in a tropical area but IN MY FOOD?!! seriously?! all the other restaurants were first come, first serve. but they aren't specific enough about that when you’re checking in, that you have to go to those restaurants and come to find out that you have to make a line to make a reservation for that specific restaurant the day after. The pools are not cleaned at 7pm how their signs say. They start cleaning the pools in the morning at 7am when everyone is getting ready to go, and enjoy the pool and apparently 7am is the time the pools open, The beach was very nice. You will enjoy the beach, although the activities were canceled every single day. For drinks, you would not see one employee come around to ask if you’re okay or if you need anything, they started to come around at 4pm right before they start closing the pools for the day to get “cleaned”.. getting a drink, the employees will literally look at you and say absolutely nothing until they decide they want to help you out. They have mobile app, thats where we found our way during our stay, but even in the mobile app, they said certain things were open 24hrs but then the description would say a different time, So, which one is it?! …. I would like to also say i’ve been to resorts and ive had better services than what I had to experience here, but one other thing that really bothered me is that they make tipping people feel like its a mandatory thing here.. you will eventually tell that no what it was, it was like they felt the need to get tipped for everything.. I would really like to say better things about this resort but unfortunately things happen the way they do. Thank you for the experience and I hope you guys make a few changes to help your future visitors enjoy the resort! :)

The front desk customer service does not exists. They were more concerned about my Last name than solving a simple issue. My issue was my room smelled of fresh paint fumes. They offered house keeping to spray something. Spray something? It already smelled of paint fumes. After waiting to check in for over 2 hours due to their credit card verification process for a prepaid room, that was booked and paid a whole month prior we had to deal with a smelly room. We finally asked several times for another room and was given one. That same night we were attacked by bugs. It's been a week and I have sores all over our legs. I noticed other patrons had bites on their backs, arms, and legs. The sanitary conditions at this resort is horrible. We are Riu members and this was the first Riu that was a total disappointed. The management has serious customer service issues and the hotel has a bug infestation. The bugs are in the rooms and on the grounds. I could not wait to go home. I will never come back here. Stay away. Also, the free airport shuttle is awful, we almost missed our flight because we were not given the alternate company that was used for our departure. We happened to catch the representative in the lobby to ask why our ride wasn't here. Due to the political climate around the world being Black, Haitian, and/or American will get you bad service. Stay clear of this place.

Excellent all inclusive resort. Beach was always rough. Far drive from the airport. The plus. Friendly staff in all areas, great service. Clean rooms, well maintained buildings, functional gym, excellent restaurants. I highly recommend the Riu Republica if you’re looking for a party everyday, a casual hook up it’s an adults only resort so expect to meet like minded people. Pools area all nice, BBQ pit at the beach is incredible. Drinks are not watered down. I would definitely visit again.

The hotel was good value for money. The rumors outdated and the bathroom lead to water from the glass. This wasn't fun but I tolerated it because location was good. There was free transportation from the airport and the pools and service was good overall. The property is large and spacious with many pools and though the beach was closed at the time we were there it seemed like it would have been fun if it was open. The shows that they put on a nice were really good and we're better than expected. Overall it was a good value for money especially when you include the free food and the free drinks.

If you like to Party and Party this is for you. It's adults only and not very quiet. Scenery is great. Food not so great. Alcohol is ok but not the greatest. Beautiful area and beaches plenty of pools. Try to get a room as close to the beach as possible. The opposite end smells bad. Beach area great.

3.7 rating. I would recommend staying here to others. We stayed for 7 nights and had a great time. However you should know what you’re getting into. Pros - There are 8 pools and the beach is beautiful, and if you get tired of relaxing there are SO many activities and games throughout the day that the staff hosts and gives away prizes. The food was varied and delicious, and we made some great friends with the staff that we’ll definitely keep in touch with. The property was clean and AC, WiFi, and shower worked great. Cons - The rooms maintain a level of humidity that means clothes/towels don’t dry fully and sheets feel miiiiildy damp. The humidity also makes the bathroom smell a bit. There are also mosquitos in the room, my legs got pretty bit while sleeping. Most of the outlets don’t work. And I’m pretty positive I got sick from something I ate or the water (either in the pool or from the faucet). Stomach felt badly the last couple of nights and continued after I left.

I put the review here because in hotels.com I can’t put to many things Well, it's a shared feeling... The good thing? The hotel is large, but you can get there without needing transportation, as some say. The pool, beach, and restaurants are close by, so you don't have to constantly go back and forth. It's very convenient. The rooms are large and spacious, the beds are comfortable, and so is the bathroom. The room is clean, and the hotel is generally fine. The activities are varied, but the staff isn't very proactive when it comes to calling people or respecting game schedules; they show up when they remember. The buffet food is plentiful, and the lounge is spacious. The bad thing: In general, Dominicans tend to respond politely at first; when you ask them something again, they do so with rude. They don't like to work, unlike in Mexico, where they always treat you well and are super friendly. Here, they're rude, as they say. But overall, I don't think it's the hotel's problem. They don't have waiter service at the pool, beach, or bars. They take your empty glasses away, but don't bring you anything. It's very inconvenient. All the restaurants are buffets, so even if you wait for the Mexican, Italian, or Japanese restaurant, it's a buffet. Arrive before 7:30 because then they tell you it's full and they close. I don't understand the need, because it's a buffet anyway, and they have food and space. The steakhouse is the only one that isn't a buffet, and even then you have to wait, and they only give you a couple of things. The room: As I said, it's large and comfortable, but I don't want to watch TV; they don't have cable, so you only have to watch five channels, even when it's raining! The air conditioning in the rooms is very weak, making it too hot to sleep. The air conditioning in the rest of the hotel is fine. They don't provide conditioner or hair creams in the bathroom. You're in a 5-star hotel, and they make you buy everything so you spend money inside the hotel, and they don't give you the basic amenities that any hotel in the world offers! They know you're going to the beach and need to wash your hair and put on sunscreen every day, but no matter how much you ask, they tell you to buy it because they don't give it to you. When I checked in, they only gave me two keys (there were four of us) and two keys for the towels. When I tried to ask for more, they wanted to charge me $20 per key. At checkout, they asked me for four keys for the towels and four keys for the door because there were four of us. If you don't hand them in, they want to charge you, and if you leave them in the room, they'll send for them. When I made the reservation, they gave me a $1,400 credit to use at the hotel. When you ask what you can use it for, they tell you it's for hotel services, but they charge you $170 for a massage, and if you're lucky, they'll take $20 off. It's a scam. I don't even understand why they offer you things they don't give you. It's not bad if you find a good deal, but my advice! Go to Mexico, you spend the same, and at least the service is good. They go out of their way to help you, whether you tip them or not. Here, they don't care; they never serve you well! The hotel doesn't have a beach bar or any kind of beach service, just the sun loungers, which are almost all broken! What a shame!

A wonderful hotel in a lovely location. The buildings themselves are a little dated now, with some fixtures/fitting issues, but the staff are faultless. House keeping were fastidious. Cleaning daily. Estate staff are seen everywhere tending the palms, harvesting coconuts. Bar staff have a lot of work to get through (but are very generous in their portion control) as do the catering. Catering is a bit school cafeteria but it is a hotel catering for over 1000 rooms so some latitude needs to be given to that. Beach location is on the Atlantic so depending on the time of year you might have a lot of seaweed. We were there for peak seaweed & it's everywhere & stinks, so we stuck with pool only. Luckily the pools are well set up to cope. Entertainment is VERY Spanish (understandable so) but does mean some things are properly lost in translation. 100% would recommend however to anyone looking for a lovely relaxing all inclusive

My husband and I traveled with our two boys (4 and 11month baby). I agree that it is not a five star resort. However, we didn’t pay five star prices to stay here. We stayed October 20-27. Rainy season but got a good deal and made some great memories with the kids. If you expect five star you will be disappointed. But if you’re here for the beach, a good time, lively crowd, then you’ll be okay. Just have the right attitude and expectations if you book here. Stephen at check in was friendly and gave us a room at villa 36. Our room was nice and clean and AC worked well. I requested a room on the upper floor and we didn’t have any cockroaches or insects in our room. Our cleaning lady did a great job everyday. Good pressure shower, crib for my baby (bring your own crib sheet) and another bed for my kid in our family deluxe room. However, in room bar wasn’t refilled even though it says refilled every 2 days, and the tequila and rum bottles kept empty for the rest of the week. Water bottles and fridge were only refilled at the beginning of our stay. You can get some at front desk though. Food was fine. None of us went hungry. Some days were better than others but our family didn’t starve or get sick. I loved the seafood rice paella, sushi, fajita wraps. I even had lobster claws one day at the main buffet. Sit inside if you’re not a fan of birds. I do suggest making more pepperoni pizza because it’s a popular flavor for the kids. Special shout out to Mosque and Bautista at the colonial buffet who always had our table ready! My husband and I like to tip, especially our favourite staff who work so hard. Thank you both for always decorating our tables and being so kind to our boys. You guys always treated us like VIP, we are grateful. Always enjoyed being served by Padilla and Eduardo who served us at the bar at the pool and sports bar. Both did so well even when it got busy. We never had problems with the staff. All were friendly to our family. Some even remembered our bar orders, Wilkin at the main bar…Dos tequila por favor :). We don’t speak Spanish and we were okay connecting with the staff. They were very nice to our family. We visited the pool a few times, which can get loud. We liked the fun vibes but if that’s not your thing then there are quieter areas for you since the resort is big enough. We walked the beach path to get to the the water slides and noticed RIU Bambu had the most people. It definitely gives party vibes if that’s what you’re looking for. If you want quiet maybe consider somewhere else. Overall we had a great time, nice workers, clean room, and lovely beach!

Great resort and affordable. Service is great. Room is decent, but clean. Drinks is not great. Bottom shelf alcohol. Pool is amazing. The party vibes is going all day and energy is great at the resort.

Rooms need updating. Impressed with housekeeping as were very polite and friendly, we asked to have bed made once and they continued the rest of the week. Food was okay but the speciality restaurants should let more people in after a certain time when there's plenty of seating. Location of hotel complex is stunning

Extremely bad experience. People saying to not take the reviews seriously have an agenda or are just straight up fake. I'll rank the bad things starting from the worst. 1. The service: The front desk person tried to scam my wife when she was exchanging currency. I actually didn't see this on any of the previous reviews so people please be aware and COUNT YOUR MONEY when they give it back to you when making an exchange. DEMAND A RECEIPT. My wife went alone to the desk and I guess she looked like an easy mark because the man there gave her the money back, larger bills then a smaller 50 and then shut the drawer and only once she started to count it did he open the drawer again and take out the rest and give it to her without saying a word. She was too flustered to say anything then, but I thought that was nuts and they didn't give her a receipt or document the exchange in any way. These are the people at the front desk of the "resort" and from that point on we knew that we shouldn't rely on or trust anyone working there. For the most part though the staff were friendly on a surface level, but there was always an expectation to tip for everything, which felt bad (even for American standards). I tried desperately to drink diet pepsi (they only serve pepsi products) but there was nowhere to get it myself and when I tried to get it from the bar it was not diet/lite 70% of the time. I asked for it to be added to put in the room, but they never did. In fact they never added anything in the room for the duration of our stay. 2. The food: I slowly felt myself getting sicker and sicker as the trip went on. By the end of it, 5 days because we left a day early by changing our flight, we had constant diarrhea and could barely stomach any of the food. It isn't absolutely terrible, think like a bad Carnival Cruise buffet where the food was allowed to reach unsafe temperatures for long periods of time. The dinner areas and breakfasts were the only places to try to find some things to eat, do not eat the lunch food, but all of it slowly made us more and more sick. If food is important to you then please for the love of god go somewhere else, every cruise I've been on had better food than here for the buffet. 3. The bugs: There were bugs in the food areas and in the rooms and outside by the pool and beach. Bugspray costs $30 at the overpriced only shop they let you shop at, so definitely pack your own. 4. The people: This is not a place to relax and have a comfortable vacation, unless you love screaming small children and people walking by every 2 minutes (no exaggeration) trying to sell you random overpriced crap on the beach. We were there in the off season and I actually can't imagine how bad it would be if it was more full of yelling people and their screaming kids. The only saving grace was that some days the beach didn't have that many people on it. The good things were the beach and the water pressure/temperature and AC in the room.

We stayed here in October 2025 .Me, my wife, and our two kids under 5. In my honest opinion, this hotel should be rated closer to a 2-star resort. The rooms were quite dirty, and when we asked about it, we were told it’s because the building is old. The beach itself is nice, but it’s always crowded, and finding a chair was almost impossible. The food overall was okay.I’d rate it 3/5. But we did enjoy the steakhouse, which was the highlight of our stay.

Although the grounds of the hotel are beautiful, it is not worth the money. To start, the room was quite dirty and infested with bedbugs. At first I thought I was getting mosquito bites, then I realized the pattern and onset only happened when I was in the bed. Even after requesting cleaning service the room was still uncomfortably dirty. The couch was filled with stains, there was mold everywhere. The phones in the room did not work, so if you needed any service you had to travel all the way to the front of the resort to the lobby (there are trains that take you around the property which is nice). The food is also very very unpleasant. Also, the wifi goes out quite frequently which caused a bit of trouble during my stay. The staff was kind though and the grounds were very secure, but I would not recommend. Another thing, my room seemed to be the only one that didn’t come equipped with a blanket and when I asked for one it took two hours when it was already late at night. But most other rooms came equipped with blankets so this may have been a one off issue.

We stayed hear the last week od September. The grounds were beautiful here, but I would not go back. The staff wasn't very friendly except the bartenders (especially Jaime at the 24/7 pub). Our room smelled moldy and was not very updated. It was hard to communicate because most of the staff did not speak English. Room service was terrible. The Platinum area was definitely worth the extra money. We loved the Cappachino hut and PBG restaurant. The ala cart restaurants were very good as well. Be prepared to walk a lot. Everything is spread out. There are shuttles, but they aren't always available when you jeed one. Definitely not a 5 star resort - closer to 3.5.

* Stayed here for 5 nights and honestly, it was one of the most disappointing resort experiences I’ve had. * The rooms are nice, clean, and modern and that’s probably the only good part. * The resort itself feels empty and lifeless. It’s like walking around a ghost town. Most guests are much older, and there’s zero energy or entertainment vibe. * The food is unbelievably bad. I don’t know how you can mess up simple things like burgers, fries, or even coffee but they somehow managed to do that. * Desserts, ice cream, crepes, coffee all were terrible. Nothing tastes fresh or well made. * The staff barely speaks English, which makes basic communication frustrating. You end up relying on Google Translate for the simplest things. * On top of that, some staff members come off as rude or uninterested, which adds to the negative experience. * The drinks are okay, nothing special. * The food quality does not match what you’d expect from an all inclusive resort, especially one that calls itself “five-star.” * We had to order uber eats for last 3 days in a all inclusive resort to just to survive.

I stayed here with my wife and toddler son in April of 2025 and September of 2025 In April I gave GPB a 5 star well deserved rating. Everything was above and beyond. The beach, room service, Food, Staff, cleanliness and modern style. We decided to come back and didn’t realize it is what is called low season in September and October. The price was great this time around and alot of elements were still 5 star. The cons I will say are as follows: the beach was flooded with seaweed due To tropical storms. The Room service staff were less equipped and cleaning was a bit poor. There were alot of mosquitos and sand flies that bite on our balcony and throughout the resort and beach. Off spray just wouldn’t cut it. And the main reason I won’t go back in low season were the few sightings of large sized cockroaches in our room and the main lobby outdoor area. Just a heads up if these are deal breakers for you.

To start off, we stayed in a Platinum room right next to the PBG and the proximity was perfect to the beach. Our room appeared nice and modern but we noticed mold on the wall in the bathroom and next to the bed, the bathtub was dirty, was missing beach towels, and did not have an umbrella so we had to walk in the rain to the Platinum lobby guest accommodations to ask for an umbrella and towels. We really appreciate the kindness and helpfulness from Idanny who spoke very good English. We noticed most of the housekeeping staff and workers did not speak good English so we had some language barriers asking for directions to events at the resort. We feel like Freilyn really made our entire experience much better at the rooftop bar above PBG when he set up a bottle of champagne and our wedding song on a speaker to help us celebrate our anniversary. He was amazing in accommodating any request and I recommend a promotion for him! I also felt like Jerry Jose was fun and entertaining at the PBG poolside bar.

Large and beautiful resort! My stay overall was good! I loved the food, it was really good! I liked the beach. Compared to other resorts, it was cleaner. Regarding the room, ours was 1814, the safe, phone, and bathtub didn't work at all! We mentioned it to reception, and they sent a gentleman to fix it, but the next day it was the same. And since we're not people who complain much, we let it stay that way! Regarding cleanliness, the lady who cleaned our room always made an effort to keep it clean. I don't remember her name, but she was very friendly and helpful. I even asked her to surprise my partner because it was his birthday, and she decorated it beautifully! Another negative aspect was that the large pool was dirty and smelly! But otherwise, I recommend the resort!

We checked out 2 days early and paid extra for a flight out. Unless you are a heavy drinker and don't care about food quality, this place is not for you. The food was far below average, the service was mediocre, the staff was friendly, but not worth the cost. I won't likely ever book another all-inclusive hotel, and certainly not this one. The upgraded (Platinum Suite) was nice, but there is no ice, and the internet is terrible (even the paid version). There was construction going on during the day in the adjacent villa, and the work crew was quite loud (talking, etc.) besides the normal construction noise. No refund offered.

Great resort for adult to relax. The reason I don't give this resort 5 stars is because of the food. With that being said, the servers made up for the quality and lack of variety. The animation team are awsome! Always keeping visitors involved. Each of them are great dancers as well. Having access to the sister resort, Tropical Deluxe Princess, is a plus. I Recommend this resort.

I had an amazing experience at punta Cana princess adults only. Me and my wife had an amazing experience! Jose at the reception was super kind and helpful. The chauffeurs and luggage folks were a huge help. The rooms are pretty decent only some cosmetic things but the pool was very nice and not too crowded. The restaurants were decent, our favorite spot was definitely the snack bar by the beach. I would say for the price you get here it’s the perfect investment to get to know punta Cana and be introduced to its all inclusives. I can definitely say the hospitality here is great. I loved this guy Freddy, super kind, our bartender Gregorio was nice and the parties in the lobby were great! The security around the beach at night made us feel safe and secure. The beach around this time had too much seaweed unfortunately, but you definitely get your money’s worth in food, drinks, swimming, and overall a great experience. The DJing could use some work, the food could have been a little better. That being said, I would recommend this resort to anyone looking for a budget getaway and would return!

Erika, Fran and the whole team has been wonderful to us and my family.. not to mention our wonderful friends nancy and laura and many more friends we made along the way. You really feel like family… Some rooms should be updated, some food as well but that did not made our stay bad. The quality of people is what makes you want to come back for more!

The entertainment team was amazing, they helped people come out of their comfort zones to participate in different things like archery with erika and aerobics, yoga, and beach volleyball. Erika was someone who always got us to participate in different things for us to have fun! Our room was beautiful and there was constant room service if needed. Everyone was so friendly and constantly ready to help if we needed. The beach was a walk away and the pool was always in use for people to get in. It was more beautiful than I could have thought it to be!

⭐️⭐️ 2/5 The room was okay, but the air con wasn’t great – it always felt like it needed to be a few degrees colder. When I arrived, I had to ask the front desk to clean the jacuzzi because it had a dirty ring around it. They did clean it, but still, not a good first impression. The water at night kept running cold which was really annoying. Now onto the food – it was okay if you like junk food. The breakfast buffet wasn’t great. On the first day I had bacon and an omelette, which was actually nice, but that was the only decent breakfast I had. The rest of the time it was mostly cakes, fried bananas, and pancakes – fine if that’s your thing, but not for me. The fruit wasn’t even ripe, so it was basically inedible. The omelette guy looked miserable and kept disappearing into the back every time I went up. Dinner was okay but nothing to write home about. I mainly eat meat, so I was limited. They’d alternate between beef stew, chicken, and fish – fair enough – but everything was bland. The on-site restaurants felt very cheap and tacky. The steakhouse was closed for most of the week, so I tried the Italian instead. Also, you have to pay extra for steak or lobster even though it’s supposed to be “all-inclusive.” I was willing to pay for the steak, but they didn’t have any in stock. Same with the lobster. Ended up ordering lasagne, and honestly, it was awful – completely dried out with no sauce and definitely not made with proper mince. I wouldn’t even serve it to my dog. I left it and went out to eat elsewhere (luckily I had a rental car). The drinks are watered down to the max, and there’s no fresh fruit juice – just cordial. In my opinion, this is a 3-star hotel at best, definitely not 5-star. The room phone didn’t even work, so forget about room service. I won’t be coming back. The Dominican Republic is a beautiful country, but there is too many lucky lucky men the people are too money hungry and service really let it down. The excursions are daylight robbery too. Overall, don’t waste your money here.

Best hotel to book, specially if you're looking for a honeymoon hotel, the attention I received from the staff made think that I needed to pay extra Lol! But it's just they way they are! Super nice and kind. The Food!!!! Best food I have taste in many Hotel from Punta Cana... If you're looking to taste the real flavor of the Dominican republic that hotel is recommended.

First off on arrival we were offered an upgrade, my wife and I was $490 for top shelf booze, room choice, beach towels in room, use of beds on beach robes and slippers, lobster dinner, ECT. Go for a drink at multiple bars, no top shelf, coming tomorrow,5 tomorrow's, beds on beach, dirty,torn, no room choice, no beach towels in room, no robes, lobster was good,I don't like lobster got ribeye filet was pot roast, room was not cleaned for two days with no towels, TV broken off the wall, did not repair,the food in the buffet was terrible, most popular dish was hot dogs just cut different, they had bacon one morning out of seven, other six hot dogs, power was off alot, last day no water. Lobby day bartender was always totally drunk. This was our 10th time at this resort, there will not be #11. Do not pay for the upgrade RIP OFF. I can go on and on, since new owners place has gone down hill very bad. Feel very bad for the staff they are very good, they should be running the place

Our stay at Secrets La Romana in the Dominican Republic was truly exceptional from start to finish. The resort itself is absolutely beautiful, but what really made our trip unforgettable was the incredible staff who went above and beyond every single day. A huge shout out to Johan and Wander from the Preferred Lounge Bar. These two made every visit feel special with their welcoming smiles, fun energy, and perfectly crafted cocktails. They were the heart of the lounge! At Mare, where we enjoyed breakfast and lunch daily, we were constantly impressed by the team’s warmth and attention to detail. Kensia, Jennifer, Nancy, Lisset, and Heidi were absolutely outstanding. Each of them made sure our experience was flawless, always greeting us with kindness and genuine care. And a special mention to Kensia’s coffee, hands down the best way to start every morning! ☕️ She truly has a magic touch. Thank you, Secrets La Romana, for an amazing experience filled with great food, beautiful views, and unforgettable people. We can’t wait to come back! ⭐️⭐️⭐️⭐️⭐️

Santa Hipolito was excellent host in Sakura. The lady at front of house was excellent every time we visited Sakura. Friendly, helpful and so accomodating. The food in all three areas was excellent. Sushi Chef was so good. Nothing was too much for him. In Mare breakfast & lunch & food service was lovely. Jennifer is so lovely, interacts with the guests and is always smiling. ,Kensia & Nancy were very efficient & Heidi front of house was very pleasant. Now for Moustache the French restaurant this was by far our favourite. The food was amazing, the outside setting idyllic and our server Freddy. What can I say but wow. Freddy was so attentive and interacted with us throughout our visit making our night so enjoyable. Special mention to Francisco in the Sports Bar this talented young waiter is so entertaining with all the theatrics. His cocktails were amazing.

This is a beautiful resort on the Southern Coast of the Dominican Republic. The resort pools were fantastic and the beach was clean and beautiful. Drinks were delicious and the restaurants are plentiful. The Ambar spa is very nice as I had my first massage there. The rooms on the Secrets side were very comfortable and always stocked with m&m's, Pringles, water, wine, and beer. Fresh bedding and clean fresh towels were always provided. The facility staff was friendly and always helpful. There is a really nice water park with a lazy river, four big slides, and a kiddie area.

Beautiful resort, with very kind and helpful staff. Hector was super nice and personable at Chinola. He made great recommendations. Santa at Sakura was very friendly and helped us pick the best drinks and plates to match our taste. We would definitely return!

The resort overall is great, my swimout room was the best thing I could have ever chosen. Its your own basically prive pool. Went to the buffet for breakfast and David Santana was the absolute best, very friendly and he came with bottomless mimosas!!!! This is how to vacation and take a break from the world!

We visited Mare and were truly impressed. Our server, Reynaldo, was exceptionally friendly and welcoming. He took our order quickly, offered great recommendations, and was attentive throughout the entire meal. The food was delicious, beautifully presented, and arrived promptly. The atmosphere at Mare is stylish yet relaxed, making it perfect for a special night out or a casual dinner. Overall, Reynaldo’s outstanding service and the wonderful dishes made our visit unforgettable—highly recommended!

My wife and I spent 5 nights at this beautiful resort, and everything from start to finish exceeded expectations. The grounds are stunning, the beach is calm and clear, and the overall atmosphere is peaceful and relaxing. The food and drinks were fantastic… we ate at nearly every restaurant, and aside from Azzurri, the Italian (where the service was good but the food just didn’t wow us), every meal was delicious. Mare quickly became our favorite spot for breakfast and lunch thanks to these phenomenal ladies... Kensia, Lisset, Jennifer, Nancy, and hostess Heidi, who made every visit so warm and welcoming. Kensia’s coffee creations were amazing! Ausangate, the Peruvian restaurant, was another highlight… Ramona provided such kind, attentive service. Coastal Grill also stood out for both the food and the exceptional service from Moises. The Preferred Club Lounge Bar was one of our favorite hangouts. Wander and Johan are two of the best bartenders we’ve ever met! My wife and I really connected with them, and I affectionately referred to them as “De lo mío”... a Dominican phrase meaning “of my people,” which perfectly captured the sense of friendship and connection we felt. They’re personable, talented, and genuinely care about making every guest feel special We also loved Aroma Café, where Veronica always greeted us with a smile and topped off our cappuccinos with little hearts in the foam… such a thoughtful touch. Every single staff member we met was friendly, professional, and proud of their work. They’re truly what make this resort exceptional. We wouldn’t hesitate to return.

4🌟 -Iberostar Punta Cana. I've just been back from a 7 days all inclusive vacations. PROS: Resort : Beautifully kept, very green, feels you're at a tropical location. Rooms : Very spacious for a family of 3-4. Pools : I loved the pools!! In The blue pool you can walk around, kids can play as well, while the green pool is deep and you actually swim in deep without ppl around U, I loved it!! Beach - amazing beach, plenty of sun lounges for everyone to use. Breakfast : Fresh juices, eggs, sausages, yummy corn biscuits, delicious baked goods.I miss the baked goods 😋 Breakfast area - it's open, like ur sitting in a beautiful garden along 2 beautiful stocks and black birds around u. Snack area - they have a snack area that is open 11am - 6pm. I loved this place, they served burgers, pizzas, fries, beverages, deserts - everything was delicious! Drinks - non alcoholic/ alcoholic are GREAT! Not oversweetened. Entertainment: they have an AMAZING Entertainment team, one side they have shows like circus, magic show and the other side they play Latino music, karioke, retro night, all shows were great, the retro- Elvis presley singers and dancers were mind blowing, SOOO ENTERTAINING. Some evenings - A guy plays piano at the main reception- he's amazing too! I would visit the main lobby to Hear him play while sipping my evening coffee. Staff - Staff were very helpful! Some of them speak English and could assist us well. CONS: FOOD - Lunch/Dinner - the lunch n dinner are very bland/boring. Looks like the chef is not interested in cooking.Veggies/meat/Chicken/Fish are just chopped, either boiled or cooked or fried bland. I stayed at another resort in punta cana and the food was delicious. I was very dissapointed with lunch and dinner. I found the staff to be very unhygienic, I saw a worker entering the buffet section and grabbing cheerios, dry fruits with bare hands, not once but many times. I also found worms in my brocoli(pic below), avoid veggies that need cleaning. Speciality restaurants - they are worst, very bland (except, palapita) No swim up bar. WILDLIFE - I wish they had more wild life on property like peacocks, flamingos, cats. They have to work on their lunch and dinner menu, add some dominican flavors to their food. Overall I enjoyed my stay with my family, though the food waa very dissapointing, there were other positives that made my holiday!!

Chris Brown from entertainment crew was excellent. Very friendly and engaging. Added to our experience. I also loved seeing Maria every day at the pool bar. Also, Ray and Y at the buffet every morning were a pleasure!

There are really great staff here. Some of our favorites were: Chris Brown from the entertainment team who really made the nightly entertainment fun, Maria from the pool bar who was always smiling and around to replenish drinks telling everyone she loves them, and Ray and Y (photo below) from the buffet who always greeted us with a smile and had a table ready for our group of six every morning.

Most of it was great, but there were two main setbacks. One the room had many issues with it, including uneven floor, which caused the door whenever it opened or closed to smack the floor. Second, the food was not the best tasting, and it gave me stomach problems which caused some of the days to be a pain. But if you are looking for great care of the resort, amazing beaches, and great service, this is a great place.

Chris Brown was the best he always had time to stop and talk to us. He was always accommodating and helped us with whatever we needed, Thank you 🙂

My stay at Iberostar was a stay that I will always remember! The staff was by far the best team ever and always went above and beyond to make sure we were happy. Scooby was one of the best staff members, I’ll always remember the bingo games and most of all that I won!

Everything was great. Entertainment was great. Chris Brown was amazing. He made the trip unforgettable.

Spent my birthday week at this hotel and while the overall experience was decent, it was made truly special by one incredible staff member Orlan, a wonderful and warm-hearted waiter. Orlan went above and beyond to make our stay feel personal and memorable. His friendly, family-oriented attitude really stood out and added that extra touch that the rest of the staff, unfortunately, lacked. The hotel itself is okay, it’s family-friendly, has the basics, and the room decoration for my birthday was absolutely lovely. However, when it came to service, I was disappointed. Despite it being a special occasion, I was the one who had to ask for a birthday cake, no one from the staff followed up or checked in during the week. When my boyfriend got sick, we discovered the hotel didn’t even have something as basic as paracetamol. While I did enjoy my time, it was largely because I was in good company. The hotel has potential, and I would recommend it for families, but the staff definitely need training in hospitality and guest care. Small gestures can go a long way, and with more attention to detail and guest support, this hotel could really shine. Special thanks again to Orlan, you’re a star.

Upon checking in, we were told AFTER they had already put the band on our wrists, that there was no power at the resort. But after some talking with the manager, we got a room in a wing that had power. The power ended up coming back on later that evening. Thankfully the remainder of the trip was fine and we had power the rest of the stay. Alba at the upstairs Daiquiri bar was great! She was so fun to talk with and have a few laughs. Randy at the bar by the pools was also great! Friendly, made consistent good drinks and was the best bartender in that area. Juan Carlos who was a gardener was friendly and kind to us. And finally, Antonio, in the buffet area was great as well. Helpful, friendly, and took good care of his table. There were others who were not as attentive. We had a great time overall. The resort was very relaxed, almost too relaxed. Many of the staff were on their cell phones while working. We never encountered this at the Riu's in Vallarta or in Cabo. Food was great and the pool and beaches were great.

I loved the parties they did if you are going to have fun expect the best parties for adults ever. These parties are only for adults and they are for all Riu hotels. The entertainment at the hotel is fun but they need to do more activities throughout the day with the guest but they are super nice the entertainment people. The kitchen and waiters at restaurants are super nice and welcoming. They make you feel so special and the food was great. The only thing i did not like at all about this hotel was the cleaning aspect. The rooms smell humid, they have tiny cockroaches, they don’t clean them well because they were spots i left them unclean and they were the same after i had room service. Also bathrooms in the hotel areas are not clean enough. But overall the bar people were also amazing they did an awesome job getting everyone order as fast as they could and would make so many different things to try.

We were not aware of the extreme humid climate in Punta Cana which leads to their multiple mold infested rooms. we had to change rooms 3 times before we found a room with the least amount of mold. We got there Tuesday afternoon and my partner got extremely sick Wednesday night with problems breathing, light headed, congested, headaches. Thursday (my partners birthday) morning I woke up with extreme throat pain, congested and neck pain. We slept one more night because we thought we had just gotten cold but no, my partner started feeling woosey and noticed she always felt better when she wasn't in the room so we contacted management to change rooms. they allowed us to look at 3 other rooms. 1 room (4042) was worse than our room (4062), then we checked 4064(the room with the least amount of mold but the tv was broke and room 4066 which had more mold than 4064 but less than 4042 so we went with 4064. The tv was replaced by the assistant manager. we requested medical bills be paid. the manager agreed to pay medical bills and offered us to stay at another resort. the manager told us to just go to guest services the next day and the paperwork will be waiting there. Saturday morning we woke up almost 180 difference with our health. We went to guest services and they were ONLY willing to pay for ONE of our medical bills not both of us. i told them my partner is actually allergic to mold but they refused to pay for both. there was no compensation offered or anything. Once I decided to take my name of the medical bills and put my partners name on it, they came out with another form they wanted us to sign stating after we go to the doctor, they can not be held reliable for any further damages and that we can't come after them for anything else. We refused to sign the second document and it was stated if we didnt sign than the resort was not going to send us to the doctor or cover the medical bills. Once we returned to the U.S. we both went and got checked out: she has mold infection and a sinus infection and I got strep throat, upper respiratory infection and travelers diarrhea which came from eating the food. So I highly recommend NOT staying at this property. I would definitely visit another part of the DR but not punta cana and not at a Rui resort in Punta Cana. The reviews, the stories and the comments you hear at the airport, online, tiktok are true: do not put ANY of their water in your mouth, be cautious with the meats you eat, and be cautious with the dranks you order to make sure they are using bottle water and not fountain water. Like the water pitchers in the gym and spas. I just wish we had did a little more research on the resort before going but now I'm laid up in the bed with extreme stomach pain, diarrhea, vomiting and can't eat any solid foods. We've never had any issues staying at other Rui resorts but the ones in Punta Cana are off the list for good now.

The rooms are dated. I had 2 cracked sinks and a broken toilet in my room that was leaking. Requested for maintenance to come and they came right away. A soap dispenser that kept dropping off the wall. I felt they needed to ensure someone inspected the room to make sure the room was a go for the next guest. Minibar was mini, only drinks were available and the stock was of limited supply. The specialty restaurants have limited food on the menu. Went to the Steakhouse for dinner but by the time i arrived at 8:40pm it had already closed. It was only open from 6pm to 8:30pm. The main buffet area served delicious food. However, the service staff in the dining area picked and choosed whom they wanted to offer good service to. For the nightclub, I would have preferred that the lounge/disco was on the premises. To have to walk down dark pathways after 11pm in an unfamiliar area does not sit well with me. Although if you were going to the casino which was also located in walking distance, they provided a ride. Overall its not a bad resort, it just needs some attention to detail.

This a Great venue, i had a overall great experience, awesome vibes, great food, great drinks, spectacular rooms, great service from all staff roaming the open areas. But I dislike how the FRONT DESK staff was very nasty and acted very entitled for policies that are grossly mismanaged. They explain very little upfront, close your room and charge you for extra time withought up to the minute notification or a simple reminder leading up to the time on the contract you are supposed to hand in your stuff if you run past that time. If you are a business and a client hasn't owed up to bringing the keys, luggage by a certain time you are supposed to notify them make a PHONE CALL/EMAIL/TEXT reminder to return luggage and keys to the front desk on time. Most of all you don't know if the client is sick, lost or is just enjoying themselves too much that they forget the time limit. if you are going to CHARGE extra money, treat a client like a criminal, even going to the point of calling SECURITY like they did to us in front of small children via the head person in charge of that area during the day on (10/05/25) you ouught to be ashamed of yourselfs. I blame the workers in charge of the front desk, policies of this resort for my displeasure. I would suggest for this policy to be explained properly on the first day to all the main guests and be reinforced with atleast an text, email, phone call leading up to or at the clients time limit. Like i said again i am a people, worker friendly person. I really hate to do this but my case was mismanaged and not doing this would be a disservice for myself and future guests. I was finnessed out of $84 extra dollars for something that is a failure of the resort. If a guest doesn't show up you are supposed to notify them or do a safety check to see where they are and not scheme to get more money out of them. All my stuff was already packed all we needed was a simple reminder or phone call.

I stayed at RIU Palace Punta Cana, and it was one of the most disappointing and unsafe experiences I’ve ever had at a resort. Due to the negligence presented by this resort I feel obligated to seek legal counsel. On October 13 around 5–6 PM, the property suffered a complete power outage that lasted for over 28 hours. There was no lighting, air conditioning, or safety system, leaving guests in total darkness and unbearable heat. That evening, while walking back from the RIU Party area in complete darkness, I tripped on a step and severely sprained my ankle. The front desk refused to help unless I paid $200 upfront, and when they finally provided crutches, they were broken and hurt my arm. I didn’t receive a wheelchair or proper medication for more than 24 hours after the injury. The staff were unhelpful and dismissive, and even after explaining that I was injured and in pain, they refused to move me to a room with air conditioning or ice. One supervisor even told me my injury “had nothing to do” with my room request. During the outage, the conditions were unacceptable: rooms were without A/C or refrigeration, food was unsafe and left out for hours, and the fridge leaked water onto the floor. Even after being moved to another room, there was still no power. Meanwhile, other RIU hotels nearby already had electricity restored. Power finally returned around 9 PM on October 14, but the resort never took responsibility for the situation. It’s now been over a week since I filed a formal complaint, and no one from RIU has responded. For a resort that calls itself “luxury,” the lack of emergency preparation, compassion, and accountability is shocking. I left injured, frustrated, and disappointed. I would not recommend RIU Palace Punta Cana to anyone.

My fav all inclusive place for my needs. We bought our transfers on Bookin.com. From the time we walked in to the time we checked out, our stay was all about pleasure. Clean Junior Suite room, restaurants, and beach. We loved the buffet everywhere, and the a la cart menus. The staff is very friendly and helpful! We truly loved our week there and would go back soon!!!

The hotel has many wonderful qualities, but there is one significant issue the internet connection is very weak, especially on the beach. If you need to stay connected for business, keep in touch with your family or children, or work remotely, this becomes nearly impossible here. It seems the Wi-Fi coverage was set up unprofessionally, as if it was designed without considering the needs of guests who may need reliable connectivity for family or business reasons. I truly hope the management will address this issue, as in today’s world, stable internet access is not a luxury it’s a necessity for many travelers.

My recent experience at this hotel was not good. It was the same for the people traveling with me and for other guests I met during my stay. Staff: Most of the staff are not friendly. They don’t treat you badly, but they lack basic hospitality manners. Nobody greets you when you walk around the property—no “hello,” “good morning,” or “good evening.” Air conditioning: It works, but very poorly. In the rooms it only manages to keep the temperature at a normal level, never really cooling properly. In the lobby it is even worse. Rooms: The rooms are spacious and comfortable in size, but again, the air conditioning is weak. Facilities: The distance between the rooms and the lobby is long, and there are no carts or shuttles available to help guests move around the property. Food and drinks: Drinks are average, but the food is not good at all—poorly made and lacking in quality and flavor. Overall: I would not return to this hotel, and I will not stay at any RIU hotels in the Dominican Republic again.

Loveeedddd my birthday celebration here! Drinks was amazing! Angel made the best rum punch ever! I enjoyed the swim up bars, rooms and just overall 10/10 Favorite place at the food court was the beef tacos. Try it and you won’t be disappointed I wanted to add.. check in process was really easy and checkout.. the riu party was amazing even in the rain!

Grate hotel. I've never experienced such high level of service in combination with all-inclusive options and friendly staff. The people who works here also sing asong with they beutifull voices! Great kids disco every night and then entertainment for adult audience. Great restaurants, bars and foodcourts. I love this place even after one visit. Maybe it expensive, but it worth all the money I payed.

Roomservice was very bad, they managed to bring cold water for tea! Also the coffee was almost every time cold. One time they told us to wait for 30 minutes to get coffee and tea. The Riu management should be able to improve their performance, it's not rocket science to bring hot water for tea and hot coffee. Quite a few employees seem somewhat reluctant to offer a friendly way of service. Others were perfect. But the hotel does perform in a decent way overall. The buffet restaurant is really good. Also the steak house is nice. Breakfast is somewhat limited but okay. We where at Riu palace punta cana bavaro a week ago.

Amazing resort! Housekeeping was amazing, and our experience at the pool could not be better without Darian and Victorino! They are very hardworking and always catering to our needs very efficiently. Big shout out to them for the great time!

A huge thank you to Nicky Yaihandra and the dancing team, Wilson and Juan at the restaurant, Maria from housekeeping, and Seneida from the kids club. Their warmth, kindness, and amazing service made our stay so special. They really are the heart of the hotel, and we’ll always remember how welcome they made us feel! 💙

This is a really amazing resort. The staff are always smiling and very welcoming, the rooms are clean and feel quite luxurious, and the food is good. The beach and pools are absolutely incredible. I highly recommend this hotel! We will come back very soon! Thank you for your care.

It was an absolute amazing stay! Nothing short amazing !! However the hotel needs to be more careful on who they allow into there compound ! Specific the Fire and Water show had merchants there two weeks ago and finds out you speak English they make up a bs price for a bottle of mamajuana and two necklace for 300 dollar us then after I told them off about there little scam they sat down and sold it for 40 dollars an absolute disappointment to have people like that scamming honest ppl who come there for vacation don’t get me started on there cashapp bar code that comes up as a scam everytime ! Great place great ppl who works there but the scammers they let in there is absolutely ridiculous

Overall Experience: I would not return to Dreams La Romana by Hyatt. Rating: ★☆☆☆☆ (1.2/5) Positive Aspects: • Cabana #19 is ideally located and offers the best access to the pool area. • The children’s pool was excellent for my kids (ages 2 and 7). It was shallow, comfortably warm, and pleasantly uncrowded, particularly around dinner time. • Victoria at the spa was exceptional. She braided my 2-year-old’s hair with remarkable kindness and patience. • The poolside cooler service was a thoughtful feature — stocked with soft drinks, water, champagne, and beer that remained chilled throughout the day. • The Hurricane cocktail at the bar was outstanding and highly recommended. • The buffet staff were truly wonderful. They greeted our family warmly each day, showed genuine kindness to our children, and even went out of their way to celebrate my son’s birthday. Their hospitality stood out as one of the few highlights of our stay. • The Noor and Coastal Grill restaurants were the best dining experiences on the property, offering quality food and attentive service that far exceeded other venues. Areas for Improvement: • The hot dogs and burgers at the beach shack were disappointing, though the French fries were a highlight. • There are serious concerns regarding food safety. A member of our party became severely ill, and the hotel’s response was dismissive and unhelpful. • The front desk staff provided limited information about on-site activities and events. It required three days and multiple requests before we received the pickleball and daily event schedules. • The timeshare presentation was misleading. While the presenter was courteous, the promised incentives — a complimentary pool cabana and a $100 resort credit — were never honored. The situation escalated to the involvement of hotel security and local authorities. Guests should exercise caution and decline participation if not genuinely interested. While there were a few bright moments that we will cherish — particularly thanks to the kind buffet staff and enjoyable dining at Noor and Coastal Grill — the overall experience did not meet expectations for a Hyatt property. The combination of poor communication, unaddressed food safety issues, and unfulfilled promises made our stay disappointing.

Very beautiful place. Beach is amazing. It’s the perfect size, service is great. We come to Rep. Dominican for their culture and it was everything we expected. The only drawback for us was out of 11 people, only 2 people didn’t have any stomach issues. One person had it very bad. Not sure what it was: stomach flu (because it’s going around now) or food poisoning… Just like with any other resorts, be mindful of what you are eating and drinking. We were unfortunate with timing, because of hurricane Melissa we had some rain. However, it was handled very well, we had no flooding at all. From what it looked like online, nearby resort was flooded badly. Our ceiling was leaking a little, but that was handled well and without issues we got a new room. Gustavo, our butler, made sure our trip was top notch. All 10 days, he communicated with us, helped us with stomach issues, checked in with us regularly. He will definitely be missed. Quick note: Preferred club beach has palapas with nice shade everywhere. Regular beach has some shade but the fabric is not very solid so it lets a bit of sun through. Just something to keep in mind, especially if you have kids. Entertainers work very hard. Gasolina is one of kind :) and some of them have so many talents, I don’t know how they do it all! If there are no consistent reviews with stomach issues from visitors, we would probably come back again.

The food was horrible and the drinks didn’t even taste like alcohol they were extremely sweet. I complained to management and things remained the same. The clubs music is old and not modern. Do yourself a favor do NOT go to this resort!!!!!! I was celebrating my 19 year anniversary and what a waste of money and time. Also if you plan to book an excursion DONT do it with Amstar they are very expensive and if you have a situation happen they will not reimburse you, there’s a lady that works there and she’s rude and unprofessional and their manager doesn’t do anything it’s all about the money.

This hotel is absolutely not safe. Money was stolen from all credit cards that were left in our bag in the room. It seems like the staff are involved — they may even be selling guests’ private information. The food quality is terrible. Some of the salads were spoiled, and our friends even found a piece of porcelain in their ice cream! Please, avoid this place at all costs if you value your safety, health, and privacy.

My spouse and I ate at the Italian restaurant and received tremendous service from Frandy 😄. He was well groomed and polite and service was on time .Wine kept coming, and the happy service was ongoing. Thank you Frandy for a great experience. Hope you well and get a great service back from the hotel management.

The resort itself is beautiful — the beach is clean, the bars are enjoyable, and there are fun extras like the little arcade, shopping center, and casino. The property has a lot of potential, and the location is very good. Unfortunately, my overall experience was mixed. We were placed right next to a construction site, which meant early morning wake-ups to the sound of drilling. That definitely affected the relaxation I was hoping for. The biggest issue, however, was the service in the dining areas. On our first day, service was excellent — we were seated, offered water immediately, and even asked if we wanted wine or drinks. Sadly, that was the last time the service felt that attentive. Most of the time, it felt as if younger guests (like us) were overlooked. We often had to stand up and ask for drinks ourselves, while older guests at nearby tables received table service without hesitation. At one point, I asked for orange juice and was told to get it myself, even though guests at the next table (who looked 35–45) had it brought to them right away. It created an uncomfortable feeling — almost as if we weren’t taken seriously because of our age (I’m 25). I also noticed other young couples facing the same issue. Meanwhile, some staff members seemed disengaged, sometimes standing around or joking with each other instead of serving guests. There were also smaller frustrations: one time, as I left the buffet, a staff member let the net door fall directly in my face while holding hands with another employee who walked through. Moments like this made the service feel unprofessional. To end on a positive note, the hotel location is great, the beach is wonderful, and the overall atmosphere is enjoyable. But service in the dining areas — especially consistency and fairness — really needs improvement. With better training and a more respectful approach to all guests, this resort could easily be excellent

Five stars for the fantastic bartender Hector! Great drinks, even better service. He expertly broke the ice and introduced us to some guys from another country, which made our stay so much fun. We literally came for drinks and left with new friends. Highly recommend thanks to him!

Overall, the stay was great. The food was absolutely amazing. The room was very nice but there was a large gap in the balcony door which let in many bugs. The a la carte restaurants were good; the Spanish tapas restaurant was the best. The alcohol is not top shelf which was a bit of a let down, but most of the drinks were good. The flavored drinks made my stomach hurt, though, so I’d stick to more basic cocktails. The views on the resort were amazing and I especially liked all of the cute photo ops. The beach was fine, not too much seaweed but lots of rocks. The one, somewhat major, downside is the amount of vendors. It is ridiculous how many people come up to you to sell things—and not just on the beach. They set up tables right in the middle of the resort near the lobby. I really didn’t like being bombarded with sellers.

Came to Catalonia Bávaro for my son’s 21st birthday. Nothing but great things to say! From Hector and Christopher at the bar to Martina at the buffet! And so many more we are missing. Great staff throughout! The best customer service, drinks and food. I highly recommend!

Hector, Luis, & Miguel are the best bartenders at the Catalonia Royal Bavaro family side! They are attentive, friendly, and a time to be had! The resort is beautiful, photogentic, and overall just a vibe. Definitely coming back again!

Hector is an amazing bartender — super friendly, professional, and always in a good mood. He really made our stay extra special. Don’t miss a drink at the bar with him!

We wanted a nice all inclusive getaway. Our travel agent suggested Royalton Splash Diamond Club. The property was nice. But appears to be low scale side compared to Punta Cana which is about a 5 min walk. Luckily the Diamond Club gave us access to that location as well. The package comes with a personal butler. We saw our butler on the first and last day. We communicated through What’s App. He did schedule my dinner and massage but other requests and issues went unaddressed. Our fridge was not restocked daily. I consider my self an avid traveler who’s not hard to please. However, I do expect to receive everything that I paid for. Was disappointed because our package was supposed to include beach bags as gifts. We didn’t receive the bags and even after emailing them requesting that they mail them to us we’ve gotten no response. The amenities were good as well as the food. Did expect the Diamond Club room service menu to be more expansive but it wasn’t anything great. The regular room service had better options but definitely less availability. So, I would consider doing Royalton again but a different location.

This is not a 5 star resort nor is it up to the usual Marriott standard. The food is mediocre at best, overcooked steaks, bland desserts and pasta and dry chicken and pizzas. Fruits were good some days and not others. We upgraded to diamond club and our butler gerlyn was very attentive, getting us reservations everyday and checking in often and having the separate seatings at the beach was nice but not a must. It would be difficult to get reservations wo diamond club. The buffet was repetitive but the specialty restaurants weren't that great. Zen was really hot and the food wasnt Japanese but some version of Japanese. Hunters steaks were overcooked and mashed potato was disgusting. The grazie was OK, pasta was edible, pizzas took over 2h. The Rio Brazilian was the best with their delicious beef soup and some of their beef was much more tender, chicken was also delicious so get that reservation if you can, we went twice. The resort did have lots of pools which was nice. The entertainment team was good, especially the dancers. The resort has no disco so no music past 11pm. My butler gerlyn made the whole experience much more enjoyable so shout out to him in particular. Dont waste your time with the hydrotherapy, its just a big indoor pool. If you want high end, check out Hyatt ziva cap cana, if you pick this place, manage your expectations.

"Highlights" of our stay... -My son fell and hit his head after it had rained as everything is slippery. There are no ice machines so I called the front desk to request an ice pack. It took 40 minutes, 3 phones calls, the 3rd call I was hung up on, and me going to the lobby (having to leave my son) to get ice. -We upgraded to the Diamond Club and did not receive many of the promised amenities until I complained. I was offered a partial refund of the upgrade cost but have yet to receive that refund. We were there in July, it is now October. I have been in communication with the hotel and it has been frustrating and useless. -My oldest son had food poisoning on our last day. Stomach issues began right before leaving the hotel and got worse throughout the day. He had to have a wheelchair in the airport as he was in so much pain. The hotel said there was nothing they could do/offer as we didn't seek medical care from them even though it began as we were leaving the hotel. -Room was dirty upon arrival, there were open, half empty bottles of drinks in the fridge and gum on the floor -Room smelled of mildew/mold, we were brought a dehumidifier which was dirty and we had to empty every few hours -My 13 year old son was served alcohol (he didn't ask for it) even though kids have a different bracelet -Butler with Diamond Club upgrade was not very communicative until I had to involve the hotel manager after the ice incident. -We did receive a room upgrade as a consolation, however they required us to exit our original room before the upgrade was available. We were without a room for about 6 hours. -The shuttle service was very inconsistent. There were times we waited over 20 minutes to get a shuttle.

Unfortunately 1 star is the minimum star I can give. I saw several cockroaches and I even took a video. They “cleaned” the room everyday but I still found the room to be dirty. They showed up everyday but I think they only made the beds. They never cleaned the floor once or that stupid bath in the middle of the room. Is was so dirty it was off putting. The water in the shower only trickled out, not even enough yo drown in lol. Dinner service was trash. The drinks are not where the food is so you have to ask for a drink. One day we asked for a Coca Cola. 3 days later and we’re still waiting. Room service turn up as and when. When we arrived at the hotel we were taken to our room. However, we were not given no map, restaurant opening times or anything. I’m so sick of this hotel and can’t wait to come home. The staff are not friendly and I don’t feel welcomed or like a valued guest. Oh yeah, the fire alarm went off this morning. I could smell smoke but couldn’t see where the fire was coming from. The fire exit signs in the room buildings and only in Spanish. My sister had already left the room so was worried she might not be able to understand the signs. There was no members of staff with a fire register or anything, nobody actively trying to get people out of their rooms we were just left to our devices. And when the fire alarm finally stopped, nobody told us that it was safe to reenter the building so I was just left standing there. This hotel is a joke and I would not recommend it b

Enjoyed a 7 day visit at the Royalton Splash Punta Cana. Overall, had a very positive experience from the moment our group arrived to when we left. Throughout the different bar areas, restaurants, buffets, shops, and everyone working within the resort, everyone was very friendly and accommodating. Our group felt welcomed to be there and any questions we had throughout our stay were addressed in a timely and respectful manner. There were a few instances where we needed additional support from the reception desk in which they did their best to accommodate and support us the best they could. Bar areas tended to be get busier as it got later into the night but the servers were attentive to everyone who approached and served in a timely manner. We visited the different restaurants and buffets on both resorts. Reservations were fairly easy to make. Food quality was OK. Make sure you are picking menu items you are familiar with when visiting. There were a variety of different options in both buffet areas, Selections and Marche during breakfast, lunch and dinner hours. On the beach areas during the day, there are snack bars open serving hamburgers, hotdogs, and fries. Our group spent a majority of our time on the beach by the main resort. Getting a comfortable place to sit with shade was never an issue. Be mindful of any personal belongings you bring to the beach and make sure they are kept safe. We didn't have any concerns with having items taken. A general precaution no matter where you are travelling. The beach is public access so you will come across different vendors selling accessories, toys, sunglasses, coconuts and fruits and excursion packages. They are respectful when told you're not interested but keep this in mind as they frequent the beach areas all day. Getting around the resorts was fairly straightforward. There is a trolley system that constantly drives through the main roads of the resort taking you to where you need to go. Seats about 30 people for one of the larger vehicles. At peak times they tend to get busier so you may have to wait a bit longer pending on where you need to go. Walking throughout the resort is also a pleasant experience as they have wildlife trails with birds and animals unique to the area which was cool to see. Nightlife at the resort was always a pleasant time. There are multiple outdoor seating areas in the resorts, a sports bar that is open until late, XS nightclub open until 2am, and an on resort casino. The theatres have nightly shows depending on the theme of the resort on that day. Keep in mind that the sports bar and the nightclub tend to get very, very warm, especially if they are busier. The Casino area was definitely one of the better air conditioned spots on the resort. The resort also includes a gym area that has everything you need from barbells and squat racks, dumbbells up to 100lbs, various machines and equipment, treadmills, kettlebells, bands etc. Everything you need to get a good workout in that I was more than happy to see. Resort shops were also present in the main area. Note that prices tend to be higher for some of these items but that will usually be the case for all inclusives, no matter where you're visiting. Overall, very pleasant stay and would recommend this resort to anyone visiting Punta Cana, especially if you have a group with younger children. A lot of options for kids from activity areas, the waterpark, games where they can enjoy their time and be safe. Thank you again, Royalton Splash!

Before arrival, the hotel concierge emailed us to introduce herself and offer assistance, but after we replied requesting our two rooms be connecting or near each other, we never received a response. Called the hotel, we were told the rooms were in different buildings, which caused unnecessary stress. Fortunately, upon arrival, we found the rooms were actually in adjacent buildings, a small relief that could’ve easily been communicated in advance. Check-in was lengthy and somewhat chaotic. The bell staff repeatedly asked if we were ready for our room even though it was clear the process was still ongoing, which made the wait more frustrating than helpful. The room layout was spacious and well-designed. We appreciated thoughtful touches like the stocked mini-fridge with water, juice, and sodas, the provided robes and sandals, and the separate water closet that allowed multiple people to get ready at once. However, the bunk beds were not very comfortable, and there were limited outlets throughout the room which is not ideal for families traveling with multiple devices. The property shows clear signs of wear and deferred maintenance, cracked and missing tiles, and on our last day, heavy rain caused leaks and flooding everywhere. Public restrooms were not consistently clean, and overall, the resort could use more attention to upkeep. Dining was disappointing. Overall, the food was bland and lacked flavor, and the drinks, even non-alcoholic, were underwhelming. We tried the Mexican restaurant on-site, and the menu was confusing, the names of the dishes didn’t match their descriptions (for example, “French fries” were described as “puréed potatoes”). When we asked the staff for clarification, they seemed impatient and annoyed by our questions, which made the experience uncomfortable. Additionally, it was often unclear which restaurants or bars were open and what was accessible without Diamond status, making meal planning unnecessarily complicated. A major disappointment was discovering the waterpark was under renovation, especially since that was the main reason we booked the resort with our kids. This should have been disclosed at the time of booking or as the check in date neared. Entertainment was minimal, one short evening show, which was okay, but there was little else to keep guests engaged afterward. The resort trolley system could be improved. During busy times, like meal hours, wait times were long; it would help if more trolleys ran during peak periods. Checkout was also confusing and disorganized, with no clear instructions, which led to delays and frustration. Service was inconsistent. Some team members were kind and helpful, while others were indifferent or even dismissive. This uneven hospitality made the experience feel unpredictable and less welcoming.

⭐️⭐️⭐️⭐️⭐️ Our stay was absolutely amazing! The front lobby bar staff—Alexis and Roberto—were outstanding, providing excellent service and a great atmosphere every time we visited. A special shoutout to our Butler, Santos, who went above and beyond to make sure everything was perfect throughout our stay. Truly exceptional service from start to finish. Highly recommend this resort for anyone looking for a top-tier experience!

Just returned from a wonderful 6 night stay! The beautiful grounds only paled to the beautiful smiles of the attentive staff. The chefs outside themselves! From lobster tails to osso buco we had a wide variety of delicious meals and deserts every meal. The pools were not overcrowded and the lazy river was delightful. The room was immaculate and housekeeping met our requests quickly. Entertainment was diversified. Kid friendly but also plenty of fun for grownups- the bars we're well stocked. We will look no further next visit! This is the place.

Our experience here was pretty subpar. The resort is beautiful, it’s right on the beach, and the rooms are nice and clean. However, the service at most restaurants and bars is quite slow and the food is not good. We ended up upgrading to preferred because you won’t have access to any of the more decent restaurants if you don’t. We noticed that our room service came MUCH quicker after upgrading to preferred as well. Not sure if this was just a coincidence though. The morning that we were checking out, the power in our room started turning off like every 5-10 minutes. It did this for about a whole hour. We weren’t sure if it was happening to the whole resort or if it was just a way to get people out of their rooms faster lol. Our flight didn’t leave until the evening we checked out so we left our bags with the front desk. When we came back to get them, it took like a whole hour for the staff to figure out where they were. Thankfully, we weren’t in a rush to the airport or anything. Secrets resort is right next door so we ended up spending most of our time at their pool because it’s bigger. We were excited about the water park but it’s sort of a far walk from everything else so we only went once and did not return. It wasn’t a terrible experience, but not great either.

We stayed here last week for our 30th Wedding Vowel renewal. Yes, this resort was Beautiful and Amazing! what made it so Amazing is their Awesome and attentive staff. From the very first contact with our wedding coordinator Danika to the Superman himself. Roberto, our concierge, who handled our large needy group with tender loving care,we unfortunately had a couple people with injuries and someone that needed to leave the resort for their health care needs, God blessed us with these unique individuals who helped make sure our family was taken care of and could attend our beautiful ceremony. This could've turned out horrible but thanks to them and so many other staff members,our 30th Vowel renewal was everything ❤️ thank you so very much for the way you all do your jobs it truly made us love this resort.

This was my first visit to the Dominican Republic! My stay at Dreams Royal Beach was fantastic! The service was outstanding -they waited on me hand and foot and always with a smile! The food was incredibly delicious and what a wide variety! From the café which offered breakfast lunch and dinner to the restaurants scattered around the property I don’t have one complaint! I do have to go on a diet however I’m coming home because everything was too hard to resist! They have plenty for kids and adults to eat and to do! My favorite part was the lazy river that meandered the property and took me right back to where I started. I recommend this all inclusive resort for anyone!

I just returned from my vacation at DREAMS ROYAL BEACH. My favorite parts of the resort included the beach, the pools, and the beautifully manicured grounds. I also loved the E team! Tony, Brownie, and the rest of the team were absolutely amazing. I especially loved the dance fitness classes that were offered on the beach each day of my stay. The evening entertainment was also a plus. Food options were plentiful, and our room was large. Overall, I would highly recommend this resort to families with kids as well, as well as young adults.

Even tho we had a couple of rainy days here, it truly was an amazing experience. From the food to the pools, rooms, activities, entertainment & service!! Especially the waitstaff, they made our stay amazing. If i could have Dolores at every all inclusive, i would! From day one she was nice and helpful to me, my husband & our baby girl. Thank you Dolores for being the best!

Okay, I am Going to be as transparent as possible. I am literally heading to the airport back to civilization. The resort is beautiful. To get around was also made easy as they have golf carts that would kindly take you anywhere within limits in the resort. The rooms are very gorgeous. However some of the upholstery was not cleaned properly. I have pictures which I Will attach when I’m State side. The customer service and room up keep while staying there was consistently done without fail. This was a nice touch as sometimes you have to ask for this kind of service. The food is where it gets a bit complicated. Now the restaurants are solid but a lot of the food was not warm, especially in the buffet which was a shock. Hot food always wins the soul and when it’s room temperature or even in some cases cool it’s not good. I also felt they should have a Spanish restaurant dedicated to the culture of Dominican Republic and they need to better of changing up buffet menu items. This is a big warning to all new travelers. I was considered a preferred member with my ties to Hyatt and Hilton. When you arrive, you will be asked to participate in a TIMESHARE PRESENTATION. This was very unexpected and kind of annoying. You already spent thousands of dollars to attend the resort and you are now asked to spend more. In my opinion this should be removed completely. When we said no, we were asked to only answer 4 questions which will help The salesman commission. This was not the case and when my wife finally sternly refused the attitudes were present. THIS IS VACATION and no one should be forced to take part in something especially when it involves spending more money for something not worth it. The customer in total was 5 star. That is a non debate. I will give the resort a 3.5 star. They need to get HOT FOOD, better menu items remove the time Share trap and let people who work hard for thier money enjoy it without pressure.

We had the elite club swim up suite. The room was spacious and very comfortable.the new remodel is amazing. Being elite, we had excellent service and food options. The elite pool and bar service is so worth the extra charge.

Enjoyed it a lot in November 2020 given it is 4star hotel Amazing beach and possibility to use the area of a neighbor hotel. There was even volleyball, which I like

Our first interaction at check in was great ! Front desk staff was amazing especially ABEL. He is the only good thing about the hotel. He was always there to help and answer any questions as well as recommend the best restaurant and tours. The hotel is very disappointing, rooms are outdated, bed is worn, filling was falling out of pillows: let’s not talk about the food,Very awful , had pizza and fruits for the whole week. No real entertainment In the days Honestly don’t waste your money .

Did not meet any of my expectations! I wouldn’t recommend to anyone especially a family with kids over 5. Nothing really to do. Food was the same everyday & not worth eating. From day one we were waking up with bites all over us & they are painful! Bedbugs have taken over! Rooms are super outdated and smelly. The AC unit is loud and the toilet leaked.beds were firm and small. The plugs don’t work and the phone is just decoration. The tv has literally everything in Spanish. The water park has the craziest rules, no guards really on duty while kids are riding the slides falling into deep waters without warning. Too far from anything. No real live entertainment. The kid shows were the same every night. Alcohol was terrible. Asked about leaving early and they said you waste your money… no money back. We stayed in our room the whole last day waiting to get up early for the airport. I would NEVER RETURN! No! Rooms were terrible. Small & smelly.

I’m curious about who’s writing these reviews, or the 5 stars without comment. Property is bad, I’m writing while in my hotel room. Towels smell bad, beds are uncomfortable, no food after hours unless you pay for some fries. We asked for a king sized bed and they gave us double.. when we finally changed rooms the roof was Leaking heavily so we had to go back to the first room.. and all they did was push the two beds together.. which would be fine if one wasn’t higher than the other. None of the sockets work, you have to jiggle or hold at a certain angle to get power. Front desk person was just bad, he booked us in without arm bands, when we went for breakfast the next morning we realized everyone had one and had to go through the process again. The food , o lord, I just stuck to soup. I’m actually happy I’m checking out soon. Worst hotel experience.

Dirty EVERYWHERE, the cleanest bathroom in the whole place is the one on the lobby, cleaner than the one in my room. Food is disgusting, food is not labeled you don’t know what you’re eating, drinks machine rarely ever worked. Alcoholic drinks are disgusting, beach is about a 8min walk. Beach is dirty trash and full of seaweed, but that is pretty common in DR so no fault to Resort. Pool is full of sand. Rooms are outdated. AC is not cool, but manageable. Staff is nice and friendly.

When we arrived at the hotel we were given a card to a room that did not have a scanner and had to stay in a different room that was not stocked with water or any drinks and the wifi did not work for the first night. The hotel room was disappointing and we were given “clean” sheets and towels that had stains on them. The floors were dirty and the picture frames were uneven and the shower had mildew in it. We were on the first floor and it was very quiet, we did not have a pool view but we liked the view outside our balcony. The staff was extremely friendly and we loved everyone & they will always dance with you if you ask! We felt very welcomed at the resort. Both bars had fast service and the drinks were very good. The buffet food is the same every day and night it lacks variety and flavour. But the fruit and ice cream are amazing. The restaurant on the resort has very good food. Entertainment was amazing! Dancers, performers, & singers were all great and extremely talented. The yoga, darts, Zumba, bean bag toss, water aerobics & etc. are all available and super fun to participate in. The instructors are very friendly and fun, they encourage guests to join in on the fun. The pool was amazing and the above pool bar was a nice place to be. The landscaping of this hotel is very pretty. The hotel is about a 3 minute walk to the beach and you pass all the local stores on the way down. The disco club is also located very close to the hotel. The pool parties were very fun and inclusive to all ages above 18. We wish we could have gone to more while we were there. The cleaners left us a towel swan and heart which we loved. Maintenance staff were very quick & responsive if a problem in the room occurred. If the rooms were better kept & more cleanly we would have enjoyed our stay more. If you love to be outside, participate in activities, drink, swim in the pool, & go to the beach this hotel offers that experience.

We arrived to a warm welcome by friendly and attentive staff. Check in was easy but we did have an immediate attempt of an upsell for ‘preferred’ which wasn’t very welcoming, we didn’t go for it, it is very expensive and after our experience without it, not worth it! The room was ok, not quite like the photos and not all that clean with a few broken things. Apart from this the experience was amazing! The staff were always helpful, cleaning the room, topping things up before we had even realised they were gone and keeping us entertained. The location and beach were great! Although would prefer to not have people trying to sell us things on the beach they quickly get to know you and leave you be to relax. We never got bored or hungry as the food was great with a big variety! Cocktails were hot and miss but if you don’t like, it’s freeee, get a different one! Will be returning! Also… DONT MISS THE DREAMS HOTEL. You have access to its pools and water slides, as well as the great ecological park out the front, which isn’t explained to well when you check in

I visited here for one week with my family. The trip was generally nice, service on the whole was decent- food adequate. On our last day as we were leaving my Mum had realised that her diamond rings were missing. They had been left in a jewellery box at the bottom of her suitcase throughout the trip, never left the room. Security went through all of her belongings and reassured, checked the room a few times over which I do appreciate- they did their job. But they did not once acknowledge that their own staff could have stolen it by saying ‘our staff have been told not to take things’. I’ve read other reviews now on trip advisor now and in hindsight have seen plenty of other travellers have had their jewellery and cash stolen from this hotel. I have even seen that this seems to be happening on the last day that people are leaving so that there is no time to call police as we need to board a flight. Similar to others we were given a waiver to sign to say we chose not to call the police but we refused to sign this. Again, similar to others, the staff also at one point tried to accuse the rest of my family for the theft. This is 5 star resort and I cant believe the level of service has culminated into this. I have stayed in many other hotels across the world and have never had an incident such as this. DO NOT GO HERE

This resort did not disappoint. Grounds were well maintained and was absolutely beautifully landscaped. Rooms were clean, updated, and spacious. So many pool options with plenty of lounge chairs for guest. Food could use a little more seasoning, but I'm sure they are just looking out for everyone's taste buds. The best restaurants Blue Water Grill for their steak and lobster. Himitsu has awesome Shui and the Hibanchi was a huge hit! The best thing about our trip was our Butler, Dayanara! She met with our group of 8 everyday with a big smile. She was very professional and made certain we ALL had everything we needed to enjoy our stay. She deserves a "10"

I feel guilty giving a 4/5 star rating because overall we had the best time at Secrets as it was absolutely beautiful. The grounds were well kept, staff were all wonderful, and the food was the best I have ever had at an all inclusive. The main complaint that I have though was the Preferred Club that we paid additional for. On check in day, it took us over an hour and a half to be taken to our room even though we arrived at the check in time. This was a little frustrating as it was already a long day of traveling. Paying extra for Preferred, we were assigned a butler which we were so excited about! He honestly ended up being the one big disappointment of this vacation though. All he did every morning was text us the daily resort schedule- which we would access online anyway. Whenever we had a question he was unresponsive or stated that he didn't understand what we were asking (I get that a language barrier may exist but 1. he shouldn't have the butler job and 2. he should ask someone else what we were asking). All trip we saw everyone with these Secrets burlap bags- they were super nice to take to the beach. We started seeing them so much though that we knew not everyone bought them and they must have received it as a gift. So on the next to last day of our trip we asked our butler how we get one and he responded "Oh you didn't get one?" Shouldn't he be the one to know that? Not the biggest deal but when you are spending extra money, one would hope that service is top notch. The icing on the cake though was my fiance and I ended up getting engaged on the first night of our trip. We happened to see out butler the next day in the lobby and told him. He understood what we said because he said "Congratulations." We were expecting maybe another bottle of champagne, a sign on our door (as there were a lot of doors with signs), or maybe some flowers in the room- honestly anything. We did not receive one thing on the trip in honor or our engagement. I'm not asking for much or want to seem entitled to anything but we thought that being Preferred our engagement would at least be acknowledged to make the trip even more special. A few days into our trip my fiance even asked if we could get a little something extra for the room for our engagement (he would even pay), to which our butler responded "what do you mean?" We were disappointed as even in the pool areas we saw guests having their butlers bring them bottles, etc. ours was MIA the whole week. So much so that we heard another couple in the pool frustratingly saying how they "have the worst butler." It ends up that we spoke to the couple and it ends up we had the same butler. It's a shame because we loved everything else about the resort but our Preferred club money was not well spent at all.

Went with 8 friends last week at the Secret Royal Beach.im very impressed with a warm welcome with cold towels and champagne. Everyone was very friendly and attentive to all of us. Can’t remember everyone name but they all was excellent. Reynaldo was wonderful ! Love all the peoples whom work at the buffet.

Second time. It's the BEST! We stayed here for our second time (if that doesn't say enough) as a family of four. Even though the weather was affected due to H. Melissa, we had a blast. Delores from the lobby bar is amazing. Lucia. Oh Lucia! We love you!!! David from the infinity pool. What a guy!! Jose from pool bar at beach. What a gem! the WHOLE entertainment team. Mr. Fantastic. Baby Face. Tarzan. The whole gang of ladies. Juan from the breakfast and lunch buffet! Ernesto from supper buffet. The food! Who complains about good food??? Anyway. We will be back again. 100%

This was the BEST resort I've ever been too! From our Jr suite room with a swim out pool (would highly recommend) to the food and entertainment there was not one complaint. I can't thank the staff enough for making us feel so special and spoiled! Can't wait to go back again!

Had a great time here. Food was delicious everywhere. Clean beach. Clean pools. Great staff. Only reason I give a 4 star and not a 5 is that they tried selling a timeshare to us and it was annoying to wasting over half a day listening to their speech.

Horrible food, and the phone didn’t work in our room. Bartenders didn’t want to make certain drinks, way too expensive for the quality. But it is a beautiful resort but I wouldn’t ever stay there again.

The most beautiful resort. The best service and so many things to see and do. We had an amazing stay. Food was amazing and the staff were top tier. Buffet and Mina were our go to's as the food was so amazing. If you happen to get Richard or Frank as a server during your stay consider yourself in good hands. They both went above and beyond to make our stay unforgetable. Thank you for the most amazing time of our lives.

I had an amazing time went with my 11 month old and the staff was very accommodating. Special thank you to Quintino & Alberto at the bar for storing my son’s food in the fridge while I was at the pool. They also made great drinks.

Great place, good service. The only real negative was the heavy up selling that the staff are trained to do. I had already booked a suite but they tried hard to up sell, and I was traveling alone!

They deleted my review where they promised to remedy our terrible time. They didn’t no comps or anything offered other than a free tennis lesson, which is free for them and I don’t play tennis. Went to check out after a horrible stay and charged for wine and spa, couldn’t even discount that. Do not stay here!!

We had a fantastic week at Paradisus Grand Cana. 2 adults, a 13 year old and a 5 year old were all entertained, well fed, relaxed and treated like family. Anders and Darlin at the main buffet took care of us at meals (my wife was ill one night and didn’t join for dinner so Darlin made her a plate for us to take back). All the staff were friendly, saying hello and high fiving our youngest. The waterpark was the perfect size for kids to run around with loose supervision and the swim out suite gave us somewhere to hangout and relax if we want some quieter time. Truly fantastic vacation.

A little upset about all the negative reviews. We've been here for four days now, and my wife and I couldn't be happier. Is this a five star luxury resort? No. So don't go in expecting that. But it is a very relaxing quiet location with very friendly staff and people. The food has been great and the drinks are fantastic. Both the beach and the pool area are clean with plenty of space. It isn't over crowded or so loud you can't have a conversation. The rooms are nothing special, but they have a great view and a bed to sleep in. They warn you not to drink any of the water from the sink, as they have old plumbing (which is understandable), but they provide bottled water in the rooms to make up for that. A few of the staff are overly enthusiastic like what I'm guessing the bad reviewers were expecting, but that isn't the culture here. They take care of your needs as long as you aren't acting entitled. And also, remember it's hot and the staff are not in air conditioned areas all day and can't just cool off in the pool whether they want to, so cut them a little slack. But, all in all, I would definitely recommend this resort. I really don't have anything that wouldn't make me want to come back again. If you're looking for relaxation, this is definitely the place!

This was the cheapest all-inclusive 4* hotel on offer. In that sense, the price-quality ratio is okay. The hotel is outdated, shabby in places, but everything is functional except main pool. Among the good things, I would highlight the excellent food and friendly staff. We stayed in August, which is the period when, unfortunately, the sea and some beaches are full of seaweed. The problem with this hotel is that the seaweed is not cleaned at all from its beach. You can't get to the sea, the seaweed stinks, some flies gather and everything looks very, very bad. I have attached a few photos. I have noticed that some other hotels are still trying to clean the seaweed. By using machinery, and a lot of it can be removed from the beaches. However, VIK did absolutely nothing. Considering that one of the two existing pools is being renovated and is not functional, the entire hotel is left with only the second pool for swimming. That is really poor. We had no choice but to go swimming at Macao beach. It is very beautiful there and there is no seaweed. But unfortunately, such trips are not cheap.

I stayed at Vik in August 2025 for 2 nights before requesting to check out early to move to a better resort. Vik is not a 4-star level hotel, more like 2-star at best. They give you a restaurant schedule that they didn’t follow. Breakfast closed down earlier than stated. Restaurants were closed when scheduled to be open. Buildings/rooms are outdated. There’s construction at the pool. There is no entertainment provided like most resorts. The food was basic. The alcohol was limited. There is only 1 kind of beer and it was watered down, we compared to one from a bottle purchased outside of the resort. The liquor was cheap quality and gave me immediate headaches. You get a bed sheet for a blanket. The rooms smelled like mildew. Staff were not customer service oriented, no greetings, no smiles. They were just there to pour drinks and pick up plates.

4-star Vik Hotel is actually a very old 3-star resort. Many things need to be repaired or replaced. The beach is the narrowest one, and part of it is collapsing into the ocean. Alcoholic beverages are local, and cocktails are very simple. The food at the buffet is usually good and tasty. The garden is well maintained and blooming. The staff is friendly and hard-working. But the place needs to be seriously renovated. And it's not anywhere near 4-stars.

The experience was horrible. Let's start with the hotel's appearance. The lobby was okay. The property needed some much-needed upkeep. Only one pool was open as the other was being worked on. At night not a lot of lighting. The room was upgraded as we wanted both rooms together. We got the ocean view.. The rooms are old and run down. The title in our bathroom had holes and they were covered with tissue or toilet paper. The white towels are old and hard in the room. The beach towels were the same. Our air conditioner didn't work. And yes, I reported Monday twice once in the morning and a second time late in the evening. Tuesday morning, evening, and even called the front desk. Wednesday in the morning, noon, and twice in the evening. The room felt like we were outside in the humidity. The food was horrible. The kids didn't like it and they ate anything. Drinks had cheap liquor. No waiters by the pool so if you needed a drink you have to walk to get one. The pictures posted on the website are outdated. And the reviews on here like its our second are a joke. This hotel was like a Motel 6 Babe The rooms don't look like those pictures nor does the property. Before we left I did speak with the manager Santos about are issues and it was a waste of my time. He did nothing for us. He didn't acknowledge our situation or apologize. He just told me what they did, which was nothing because the air conditioning still was not working. Just told me to take it up with our booking agency. I would not suggest this place. Yes, the cost isn't crazy but still no air conditioner for the entire time we stayed was crazy. I hate doing reviews but I had to say something.

The hotel is very rustic, and rustic is fine, but dirty is not. Our rooms were not very clean when we arrived and had to call housekeeping up, so we were instantly disappointed. We figured we’d make the best of it anyway anyways, we were already here, nothing we could do! The food was pretty decent. I must say. But other than that, everything else fell short. The deck around the pool is like walking on a bed of nails, not from the heat it’s just not smooth - at all. The entertainment seemed nonexistent. There was music at the pool for some points throughout the day, but it would play for 30 seconds and cut out for 30 seconds and repeat. The “Sports Bar” didn’t even have working TVs, and the pool tables are missing a few balls. The cocktails are average at best. We ended up switching to beer and staying on beer, because there was black Floaties in the ice - at every bar, which tells me their icemaker hasn’t been cleaned in a long, long time. The beach was nice, but very little shade. There is zero nightlife. If it was a cheap resort, I would have no complaints, but it is not! I would rate this resort at a 3⭐️ top - and even that is being generous.

Worst hotel experience I’ve ever had. Rooms with a strong mold smell, pillows reeking of damp clothing, broken and rusty air conditioner, flooded hallway. Staff are extremely rude and uninterested. One pool under construction, lots of dirt and dust, and barriers blocking the beach view. Evening shows are poorly organized and very low quality. The hotel claims to be 4 stars but wouldn’t even rate 2. We lost an entire day of our trip trying to fix issues that should never have happened, until we managed, on our own, to upgrade to the hotel next door, the Cayenna, from the same chain. If we had relied on the e-Transit representative, we would never have resolved it — he claimed the hotel was fully booked when in fact there were available rooms. Never coming back and do not recommend to anyone.

We just got back from our trip to Casa Marina and had a great experience. The resort was beautiful, very romantic setting. Small cool water pools by the beach were relaxing and quiet. Clean rooms, bed comfy, food was amazing at the buffet, drinks plentiful, and the staff was very nice and friendly despite the language barrier. A special shout out to the 2 female bartenders at the Sunset Bar, the best. Pool staff were fun. My husband needed medical care and Dr. Brito was very kind and knowledgeable and gave him excellent care Town was safe to walk around. Vendors were a bit aggressive but backed off if you were not interested. Cons- rooms needed dressers. Walls needed painting and balcony doors were hard to open. Communication from front desk about resort issues was poor and confusing but staff was available when needed. No decaf coffee available Gift shops expensive, recommend going outside the resort for shopping. Shows were fun but started too late. Would liked to have had live music as the disco was not for older adults Will most definitely be back this fall. Thank you Casa Marina for a wonderful trip.

Horrible! I paid for a deluxe ocean view room. When I arrived, that is not the room I was in. I was told I could not be moved until the next day. The rooms are worn and outdated. The furniture is damaged. When we first checked in the bathroom was full of cockroaches so I decided to check the bed for bedbugs. Was shocked when cockroaches came out from between the sheets!! We went back to reception to complain and they moved us to a different room. When we walked in the room, there were dead cockroaches on the bathroom floor, and the staff laughed and said well at least they’re dead in this room! There is also no way to lock the door from the inside when you are in the room. When we went to breakfast the next morning, the weight staff was very unattended… In fact, nonexistent! The location is absolutely beautiful! I was booked in for three nights… Friday Saturday, Sunday… I checked out Saturday night. Unfortunately, I did not buy cancellation insurance so I lost that money.

This resort advertises itself as all-inclusive, but nearly everything comes with an extra charge—including WiFi. The only truly included perk is the food. Facilities close surprisingly early, around 6 PM, limiting evening activities. During the day, the pools are overcrowded with locals, making it difficult to enjoy them, and by the time they clear out, they’re already closed. The beach is small, which leads to crowding depending on the time, and it also shuts down early, meaning you can’t even sit and relax on the sand after hours. I tried staying in an open area to play some quiet music, but even that wasn’t allowed. ALSO, the way he said that music was not allowed was very disrespectful. As a women, in a different country, I don’t want people to check me out. Especially by the staff members. He fully looked at my dress (I’m wearing long dress), and then proceeded to say music is not available. I felt very very uncomfortable. On top of all that, the other workers seem like they don’t want to be here, not friendly at all. Overall, this place is more suited for eating and strolling rather than genuine leisure and entertainment. If you’re looking for fun and relaxation, this is not the place for you. It’s one of the worst experiences I’ve had, not worth the money.

This place was so bad that my husband and I left 3 days early. When we arrived we were charged extra for the lock to the safe and the WiFi. We then adventured to the buffet and immediately realized how bad the food was. We then ventured to the bar and were immediately let down when we watched the bartender pour margarita mix from a machine then top with tequila and not even mix before handing to us. The pools and beach were nice enough but the crowd was rowdy so not conducive to the quiet vacation we were hoping for. We also tried to go kayaking or paddle boarding or really any of the activities they say they have and were told everything was broken and all they had was goggles. The next night we made a reservation at the restaurant (we were told Mexican was the only option that night) and hoped for a better meal than the buffet. When we arrived, we were brought chips and salsa and then ordered. From the time we ordered to the receiving what we had ordered could not have been more than 30 seconds aka it was absolutely baking under a hot lamp. Disgusting. By this point we’d had enough so we looked up other hotels and bailed. Would highly recommend not ever staying here.

When comparing it to the western standards of hotels, the resort is definitely not up to par with what we expect at home. Keeping in mind that the DR is a third world country, this resort was quite nice and enjoyable! The rooms were a bit dirty and could use updating. The pools were regular and busy at the day time. The buffet was really good and had a ton of options. We avoided meat and seafood to not risk food poisoning and we still had many options to eat. Staff were nice, nothing over the top. I noticed they seen to primarily use bleach to clean everything, so i after sitting on a damp chair at the buffet I ended up with a bleach stain on my shorts :( We finally were able to swim on the beach after 3 days as it was blocked off due to rough waves. You also need to pay for wifi which can only be used on one device at a time and really only works in the lobby... not impressed by that. Overall, was enjoyable but I'd probably try out other resorts before returning!

This was the worst experience ever. As a breastfeeding mom, I was expecting a hotel that would accommodate my needs. Unfortunately, the room we were given lacked a freezer to store the milk for the three-day weekend we were staying. When I called the front desk to inquire about possible solutions, I was met with a series of unhelpful responses. I then approached the front desk in person to ask if there was any place where I could store the milk while I was there. The only option they offered was to provide me with ice, which is not a suitable solution for storing human milk, as it can spoil after being defrosted in 24 hours. To make matters worse, I informed the staff that we were traveling from another country and would not be leaving until Tuesday. I kindly requested their assistance in this matter, but they seemed indifferent and unresponsive. To add insult to injury, the TV in our room was also not working. This made it difficult for us to watch movies or TV shows during our stay. Overall, this hotel was not family-friendly and failed to meet our basic needs.

Place has seen better days. They are not up keeping it as well, but the location is great, the food is good. The service could do some work, it’s a hit and miss but not up to par with the DR. We waited 10 mins for the bell boy to help with our bags and ended up going ourselves, no one offered to help 🤣 first time ever.

We had an incredible vacation at Zoetry with our family. The resort is stunning and the service is top notch. Johan, our concierge was incredible and especially great with our teen/tween kids. Juan with water sports is a blast and helped with snorkeling and boat expeditions. We loved all of the restaurant staff, especially Natalie and Henry. The entertainment and crafts were great and so was the morning yoga! We can’t wait to come back!

This place is great! Jo, Junior, and Pedro are amazing! They are truly there to help and appreciate your business. The food was delicious and the facility was clean. Will definitely come back.

The resort was beautiful. Great rooms, service, restaurants, and amenities. The pools and views were so lovely. What made our experience even better was the staff! Angel at Indigo was so welcoming and nice! Seeing him first thing in the morning was a great way to start our day! The whole staff at Indigo for breakfast was great! Then seeing Daniel and the pool bar staff was Excellente as well! Adrian and Cesar were both really kind and attentive. They did a great job being so joyful and kind while also working to make our drinks fast and delicious! Sory was one of our favorites! She has the best smile that can change anyone’s mood for the better! She greeted us with kindness every day and really went above and beyond! We ate at Amaya and it was delicious! They even brought out a special birthday treat! Luis was also really wonderful - the whole staff was! The lobby bar was open until 1am and the service and drinks were fantastic! Joel and Grisel were amazing! Gabriel was wonderful too! Our host was Johan who did a great job communicating with us throughout our stay. It’s nice that they pair you with someone you can contact. The resort app is very useful and helpful as well! The whole staff was very friendly and really made our stay. We hope to come back and visit again one day :)

One of the best resorts we’ve ever stayed at. Overall we were super super happy with our stay. In different areas of the resort you can tell it’s nearly 20 years old BUT it’s first class service all the way. Anything we asked for, Manuel made happen. Loungers outside our room by the pool ✅. Massage at the spa ✅. The food is amazing especially for an all inclusive resort. It’s not even fair to compare it to any other all inclusive that we’ve been. I would absolutely recommend staying here. It was a 5-star experience all the way! The attention to detail and the service were a cut above the rest. Special shout out to Sory for always making our dining experience amazing! She’s the best.

Everything from the food to service to the relaxation of the resort as a whole was amazing so professional very clean. Everyone is so nice and treat you so well, Luis was our concierge and anything we needed or had any questions he helped us or took care of it himself making everything so easy. Joel at the bar was so much fun made our experience so much fun every night made sure we were always having fun. Everyone is so nice at this resort I recommend this resort for anyone that wants to relax and get away it’s truly relaxing at its finest.

Amazing does not fully describe our experience at Zoetry last month. From the moment we arrived until the time we felt, the service and experience at this resort was outstanding! The experience here is different from other resorts I've been to. But it was truly the perfect match and experience - calm, quiet, peaceful and serene is the vibe and ambiance this resort gave and what we were looking for to properly disconnect for relaxation. When we arrived, we were greeted with a refreshing, cleansing juice served in a literal cucumber cup and walked through picking the scent we wanted in our room throughout our stay and writing our theme message that was placed on the wall marking our stay - we chose "Relax and Enjoy" as our mantra and intention of what we wanted during our stay. Our personal concierge, Manuel, provided excellent service and assistance throughout our stay, checking on us, scheduling horseback riding and our couples massage at their wonderful spa (spa has complimentary access for whirlpool, steam room and sauna for all resort guests). Honestly, every staff member we met and interacted with in various capacities were amazing. Seeing some of the same staff each day also in some ways provided a familial/at home vibe for us. Again, wonderful experience and we have and will continue to talk about until our next visit to Zoetry ☺️

Phenomenal experience, if you are looking to have a luxurious, quiet, and relaxing stay in the DR, then this is your place. Definitely not. Booze resort… The staff to guest ratio seemed to be around 1:1. Extremely attentive and polite. I couldn’t be more pleased.

The experience at this beautiful resort was clouded by an overpriced excursion that we paid for but wasn't honoured, we booked the excursion with this lady Esperanza, who was recommended by the hotel and we paid extra because we wanted to go to Los Tres Ojos Cave she didn't gave us a received or anything after we paid but because it was done on recommendation of the hotel we assumed it would be ok. On the day of the excursion, when we approached the hotel reception about it, there was no one waiting for us, so the receptionist had to call her and she immediately asked is we had proof of payment which was odd after almost an hour of us waiting it looks like she magically remember our booking and two amazing guys show up to collect us but when we mentioned the cave again the problem started anyway to conclude this we didn't get what we paid for, for the excursion it was not good , to avoid this kind of situations asked for proof and in writing to what places the excursion is taking you otherwise they rob you and even though is recommended trough the hotel they actually washed their hands and don't do anything. Guys, do not trust anything without written confirmation and your proof of payment.

What a beautiful place! It all started with the meet and greet at the airport which made arrival super easy and fast. Then the entire puntacana hotel grounds were just amazing. Our “room”, more like a villa, was excellent. Above all else, the hotel staff was the best. Our stay was wonderful.

Great hotel. Service is top notch. Room cleaning is good. Rooms are spacious. We had a two-bedroom suite with a sea view. The beach is private. I didn't really like the entrance to the sea, there were a lot of stones. But the Caribbean Sea is always beautiful. The cuisine is very tasty. The hotel has only one restaurant on site. But they have another restaurant in Marina, 10 minutes away by golf cart. With a great view and cuisine. We really liked the hotel. I think we'll come back.

Tortuga Bay is great. Friendly staff, you own golf cart for travel and bikes are all included. We had a great time and the kids loved it. Bonus is you get access to the other resorts within Punta Cana resort so there's always somewhere to visit.

If you’re considering staying at Tortuga Bay hotel in Punta, Cana DO IT!!! From the moment you arrive until till the second that you leave, you will be treated like family. The staff is a very welcoming and very accommodating. Everyone remembers your name and remembers your preferences when you’re here. They do an amazing job of making sure that you’re comfortable and that you’re enjoying your stay. It’s almost like a spa experience every day that you’re here. We booked a beautiful beachfront villa that allowed us to step right out into the ocean from our living room. The service has been phenomenal and if you’re looking for a property where you can relax, and enjoy every second of your vacation you have to stay here. Our family will definitely be returning in the near future. Thank you, Tortuga Bay hotel for making our vacation memorable.

Hands down best place I have ever stayed. We stayed here for 10 days for our Honeymoon. From the 1st day to the last day we felt like top priority. Staff was beyond exceptional, kind and attentive. Everyone at the bar - but especially Angel at the bar is AMAZING! Every night we were excited to go sit at the bar so we could hang out with him! Very kind. Everyone that worked at the front office - there for you 24/7. Staff at Bamboo..... WOW. Pedro on service was one of our many favorites. He remembered after the first day that I liked the bedside chocolates so much that he would bring me extra while we were at the bar (without me even asking). And last but not least. Yosaira. She is a hostess at Bamboo and has become a friend. She is the best hostess I have come across ever. So sweet and loves what she does! We will be coming back again and again because of these people!

Tortuga Bay is a beautiful and tropical paradise! From the moment you are met at the airport to the moment you have to depart the VIP service is exemplary! The luxurious Villa accommodations in a peaceful atmosphere on a wonderfully private beachfront property exceeded what we had expected and more! The Private Embajadores services are exceptional and all staffing at Tortuga Bay are courteous, respectful of your privacy, and go out of their way to make your experiences perfect; from Day Housekeeping to Night Turn Down(and chocolates), transport needs, wait staffing, and the list continues. Both Bamboo and La Yola restaurants are exceptional. A round of golf at La Cana directly on the ocean, with our tee time being managed through the Embajadores services at Tortuga Bay, was a once in a lifetime experience as well. Without question a recommendation to enjoy the spa offerings through the Punta Cana Resort as it also was amazing! We hope to go back someday as our stay at Tortuga Bay was not a vacation at a resort, but a vacation that was set amongst the beauty of Punta Cana with the staff at Tortuga Bay making us feel we were among family. (Date of Stay: January 2025)

We took about 45 mins to check in alone, the place was filthy when we arrived. There wasn’t any towels in the bathroom, half roll of toilet paper for 4 days stay for 2 people. I called reception ask for towel and toilet paper upon arrival in our room they took about 1/2 hour before bringing two towels only to our room. The didn’t bring the toilet paper thankfully we always travel with wet wipes. 2 days after our stay I requested 2 more towels as those ones got dirty and toilet paper again they never brought it. The washroom window was completely broken anyone could’ve get into our room by going through the broken windows. The microwave in the room wasn’t working as well. The day of our check out the receptionist came up to our room 10:50 am telling us it’s time to check out which we were ready and was about to leave. Very poor service and low maintenance. I don’t advice anyone to stay here no matter how cheap it is !!!!!

The room was clean upon arrival but the 2 bedroom 2 bathroom apartment does not have air conditioning in the main living room/kitchen of the apartment. We did not stay. The staff was very friendly and the check in services provided was great. We just chose somewhere else because we like to have time together in the family room and I cook a lot and with that area not having air conditioning was a big thing for our family.

Zero! 0 out of 10. DONT BOOK IT!!!! 1. Internet doesn’t work 2. Dirty everywhere. In the room. DIRTY swimming pool!! Dirty beds!! 3. Additional fee. The room cost 22$ + additional fee (25$) for cleaning!!! Plus they don’t accept dollars and you should pay in euros by the strange rate from their site! 4. Broken furniture. Broken doors. Broken wardrobe! 5. No kitchen. 3 stars for this hotel??? Really???

I really liked the apartment, very comfortable except for the TV which was old and we couldn't connect to anything but local cable, when there was a curfew. Staff was nice. Our apartment keys never worked and that was a headache. Once it was time to checkout, the manager was nowhere to be found. They asked us to wait until 9am, which we did, and then asked us to wait an extra 30 minutes which we didn't agree to. Since we had to pay an extra $500 pesos for a key that never worked, we wanted to personally speak to her about the issue. The other staff was able to refund us.

There was a misunderstanding about a additional tax, that is not listed in our reservation. I asked for a receipt for it to pay, they refused to provide and lied about it. As a result of this dispute they locked me and my fiance out of room for five hours, with only our bathing suits. Refusing to let us back in, until we paid, which was impossible because all our money was in the room. Thankfully another client, helped out to cool down the office staff to accept his money as collateral, to let into our room to pay this "cleaning tax". Beware

One of the worst experiences for a hotel booking. We arrived late to the building and there was no one in the office. We were given an ultimatum that you have to pay full by cash to stay in the apartment or to provide our passports for security which was totally stupid. We had provided our credit card details already for booking and do not understand the purpose of keeping our passport. Please do not book here.

Really nice place but the front desk have bad rudeness attitude. We booked a apartment with 4 bed for 4 adults and a kid they extra charge us and they were forcing us to pay extra for the 4th bed that was included on the booking. We were shocked by his lack of professionalism and bad attitude towards an important matter such as hygiene and safety. We they told us that weren't right cause we were claiming for what we paid. I am ashamed that we stayed here and embarrassed that we blessed the owner with any of our hard earned money. PLEASE DON’T MAKE THE SAME MISTAKE THAT WE DID.