(Translated by Google) I've been a customer since they opened, and at another time I would have given them a 5-star rating.
I was there last weekend, and the truth is, the service leaves a lot to be desired. This is the second time this has happened, but seeing that it's even worse than the last time, I'm writing.
I don't know if the waiters are learning, because they act as if they don't have much of an idea.
We waited for over 20 minutes to be asked for drinks, and we had to get up to ask for service.
We were sitting outside, and there were only four tables occupied. The terrace isn't big enough to make it hard to see all the tables, and even then, they told us they hadn't seen us.
We had to ask three times for bread. They started bringing the dishes before the drinks and appetizers. We ordered croquettes, and the insides were cold and soggy, as if they had been frozen and not fried properly. (That's not the waiters' fault; it might be a matter of the kitchen's organization.)
We also wanted to order more drinks, but since they didn't appear on the terrace, nothing happened.
We finished, got up, and paid at the bar.
We went to the spa, and before we got back home, lunch had an effect on us. I don't know if it was the scramble or something, but both of us ended up with upset stomachs.
I feel sorry because it's a beautiful place and the food has always been very good and the service is perfect, but honestly, the service hasn't been good for a while now, and the waiters act as if they don't know what they're supposed to be doing. I feel sorry for them because they're very young and are probably learning, but they look lost.
Accessible restroom: A disaster. The seat where you sit was loose, so who wants to sit there? Because yes, in an accessible restroom, people usually need to sit down. The shower had a hose, but no shower head, and the shower head was lying somewhere else. No soap, toilet paper, or hand sanitizer. The other restrooms were perfect, but the accessible restroom was terrible.
As for the spa, it's fine. It's business as usual, although some guests think they're in a water park instead of enjoying the natural, peaceful surroundings, and instead start screaming and shouting. That's not the owners' fault.
The surroundings are beautiful, although the area where the animals are kept looks a bit neglected.
(Original)
Soy cliente desde que abrieron y en otro momento les hubiera dado 5*.
Estuve el fin de semana pasado y la verdad es que el servicio deja mucho que desear. Ya es la segunda vez que me pasa pero viendo que está incluso peor que la ultima vez, escribo.
Los camareros no se si es que están aprendiendo, porque actúan como si no tuvieran mucha idea.
Estuvimos mas de 20 min esperando a que nos preguntaran por las bebidas y tuvimos que levantarnos a pedir que nos atendieran,
Estábamos sentados fuera y habian solo 4 mesas ocupadas. La terraza no es tan grande como para no ver todas las mesas y aún asi, nos dijeron que no nos habian visto.
Tuvimos que pedir 3 veces que nos trajeran pan, empezaron a traer los platos antes que las bebidas y los entrantes, pedimos croquetas y por dentro estaban frias y mojadas,como de haber estado congeladas y no haberse frito bien. (Eso no es culpa de los camareros, igual es cuestión de organización de la cocina).
Tambien queriamos pedir más bebidas pero como no aparecian por terraza, nada.
Terminamos, nos levantamos y pagamos en barra.
Fuimos al spa, y antes de llegar de vuelta a casa el almuerzo nos hizo "efecto". No se si fué el revuelto o qué, pero los dos comensales acabamos con la tripa mal.
Me da pena porque es un sitio precioso y siempre hubo muy buena comida y perfecto servicio, pero sinceramente de un tiempo a aquí el servicio no funciona bien y los camareros están como si no supieran que tienen que hacer. Me da pena por ellos porque son muy jovenes y seguramente están aprendiendo, pero se ven perdidos.
WC de discapacitados: Un desastre. La tapa donde te sientas estaba suelta,a ver quien se sienta ahí! Porque sí, en un WC adaptado la persona suele necesitar sentarse. La ducha con la manguera, pero sin alcachofa y la alcachofa tirada por otro lado. Sin jabón, sin papel higienico ni de manos. Los otros servicios estaban perfecto pero el de discapacitados fatal.
En cuanto al spa, bien, sigue como siempre aunque hay clientes que en vez de disfrutar del entorno natural y tranquilo se creen que están en un parque acuático y se dedican a chillar y dar voces. Eso no es culpa de los propietario.
El entorno precioso aunque la zona donde están los animales se ve un poco descuidado.