I had an incredibly upsetting experience at the Coral Princess in Puerto Rico, not just with the room itself but with the way I was treated when I asked for help. Please read before booking.
The main issue was the AC in my room, which made loud, repetitive noises all night and kept me from sleeping. On top of that, my room was located directly in front of a public bathroom, so there were loud voices and constant foot traffic through the night, but the AC noise was the bigger problem. When I brought this up to the front desk, I expected basic customer service. Instead, I was completely dismissed. The man working there (see picture attached) told me he had gone into the room and didn’t hear anything. I explained that the sound happened at night, not during the day. He looked at me and asked, “Did you record it?” I told him no, as I didn’t think I’d need video proof of a sound just to be taken seriously. He said, “Well, if there’s no video, it didn’t happen.” He flat-out called me a liar, refused to believe me, and never once acknowledged that I might be telling the truth.
Then he offered to come into my room at night to hear the sound for himself. I told him absolutely not. I found the suggestion completely inappropriate, unprofessional, and frankly alarming. I do not want a man in my hotel room at night. His tone was aggressive, and as a woman traveling alone, even though I had girlfriends staying in other rooms, I felt weird/unsafe.
This wasn’t just poor service. It was gaslighting, disrespect, and behavior that made me question my safety in a place where I should have felt secure.
I don’t take writing negative reviews lightly, but I want other women to know what to expect. If something goes wrong here, don’t expect help and be prepared to be blamed. I would never recommend this hotel to anyone, but especially not to solo female travelers.