I stayed at Mansion Del Sol during the summer rainy season and strongly advise against booking this hotel during that time. The property is located in a flood-prone area, and access becomes nearly impossible without a high-clearance vehicle such as a 4x4. This is a serious concern for travelers with tight schedules or standard vehicles. I have two stars because the place is nice and kind of interesting, and the free breakfast with random quality, but, trust me, the positive reviews you will see are about people that luckily stayed only for 1 night and got a well aired room and maybe the place wasn't that busy that time and they got fast service and had no incidents that needed to be addressed, and mosquitoes do not like :P.
Pros:
- Spacious Rooms: Our room was large and featured a king-size bed.
- Arrachera Tacos: Surprisingly good, though comparable to many local options.
Cons:
1. Flooding & Accessibility:
The surrounding streets and hotel grounds flood easily, making entry and exit extremely difficult. This is a major safety and logistical issue.
2. Parking Limitations:
There are only three exposed parking spots near a busy roundabout, which poses a safety risk. Two small garages are available but not clearly communicated to guests. Maneuvering inside them is difficult due to uneven surfaces and tight spaces.
3. Room Conditions:
- Excessive humidity throughout the property, especially in our room.
- Black mold was visible in multiple areas.
- Poor ventilation in the bathroom and heavy use of wood materials contributed to persistent odors.
- Mosquito control is nonexistent, and water features on the property exacerbate the issue.
- Housekeeping often left doors open, allowing mosquitoes to enter daily.
- Our clothes absorbed the musty smell, forcing us to keep them in our luggage.
4. Cleanliness & Maintenance:
- Spider webs, dust, and trash were present in accessible areas.
- Beer cans were found above the closet, suggesting inadequate room inspections.
- The gym is unusable: broken equipment, extreme heat, and safety hazards.
- The property has many stairs and no reliable luggage assistance.
5. Breakfast Experience:
- Only one staff member handles all breakfast duties, resulting in long delays (up to 2 hours).
- Food quality was poor: oily eggs, watery beans, and subpar fruit.
- Orange juice appeared diluted, and we experienced stomach issues afterward.
- Service was inconsistent and at times discriminatory. One staff member prioritized people that looked rich or previously gave tips.
- Requests and complaints were largely ignored by management.
6. Service & Staff:
Angel was courteous and helpful. However, Edgar, another staff member, was consistently rude and dismissive. His behavior toward people that gave tips was noticeably different and he would shout out loud "Thank you for your tip" so everybody can hear and feel like you also need to tip. Management failed to address our concerns about above issues.
Final Thoughts:
While the room size and tacos were decent, the overwhelming issues with flooding, hygiene, service, and maintenance make Mansion Del Sol a poor choice—especially for business travelers or those with tight itineraries. I recommend exploring other accommodations that prioritize guest safety, cleanliness, and professionalism.