Capella Bangkok

We always have such a great experience whenever Frank is behind the bar at Stella. He greets every guest with genuine warmth, remembers faces, and makes you feel right at home from the moment you sit down. His friendly personality never feels forced! it’s just who he is and it creates a welcoming, relaxed atmosphere that keeps us coming back. On top of that, Frank is exceptionally skilled at his craft. Every drink he makes is beautifully balanced, full of flavor, and presented with care ✨✨ He clearly takes pride in what he does, and it shows in the consistent quality and creativity of his cocktails. Stella is lucky to have someone like him, and I can’t recommend sitting at the bar enough.

Overall a great stay, 2nd time here with minor adjustments to the said reviews few years back. Pros: * Ultra-personalized butler service for every room, far exceeding most 5-stars. * Riverside suites with panoramic Chao Phraya views; most hotels can’t match this location. * Michelin-starred dining (Côte by Mauro Colagreco) on-site, rare for a city hotel. * Wellness focus: Auriga spa, daily cultural activities (Muay Thai, monk blessings) unique among big-city luxury. Cons: * Smaller scale, so lacks the grand resort amenities (e.g. multiple pools, golf) some 5-stars offer. * Very high rates, often pricier than even Ritz-Carlton or Mandarin Oriental in Bangkok. * Boutique feel may not appeal to those who prefer classic opulence or business-style luxury. Yet these “cons” hardly matter, you’re usually out exploring Bangkok, and when you return, Capella delivers the exact calm and indulgence you need.

방콕의 유명한 럭셔리 호텔들은 대부분 가봤지만, 이곳만큼 모든 것이 완벽하게 느껴진 곳은 없었습니다. 가격대는 다소 높은 편이지만, 한 번 숙박해보면 왜 이 호텔이 비싸며 그만한 가치가 있는지 충분히 이해하실 거라고 생각합니다. 또 애매한 가격대의 호텔을 여러 번 묵는 것보다, 카펠라에서의 단 하룻밤이 훨씬 오래 기억에 남을 최고의 경험이 될거라고 생각합니다. 매우매우 추천합니다 :) This trip was a special one, as I visited Bangkok with my mother. I wanted a place where service quality was guaranteed, and based on my two previous stays, Capella had always provided warm hospitality and immaculate rooms. That is why I had no hesitation in choosing Capella again. Paul, who assisted us during both check-in and check-out, greeted us with a warm smile and did his best to maximize the membership benefits. Even after checkout, he kindly waited with us until our car arrived and personally escorted us to the vehicle, which left a lasting impression. Sandy, who escorted us to the room, explained each facility slowly and thoroughly, making sure we understood everything. The attentive guidance made us feel genuinely welcomed on the way to our room. While walking through the hotel, I met Film, who warmly greeted us first and asked how we were doing. He had also assisted me during my previous stay with the check-in process, and I still remember how sincere and helpful he was back then, so it was wonderful to meet him again. Pack also came to see us during the Capella Curates cocktail hour, letting us know that if we needed anything at all during our stay, we should not hesitate to ask. Thanks to this thoughtful gesture, I felt reassured knowing that help was always within reach if needed. Breakfast was once again exceptional. The staff attentively checked on us whenever drinks or food were running low, ensuring we had everything we needed. I was especially surprised by the kimchi served with the Korean beef soup, which tasted exactly like authentic Korean kimchi back home. The bakery selection was also outstanding—probably the best in Bangkok. In fact, even when I stayed at the Four Seasons on July 1, I came back to Capella just to enjoy their breakfast. Compared to my previous visit last month, one noticeable improvement was the relocation of the treadmills in the gym. Now facing toward the spa, the new setup made long workouts feel far less stuffy and much more pleasant. From the facilities to the rooms, the service, and the breakfast, everything was flawless. Without a doubt, whenever I return to Bangkok in the future, Capella will be my choice again. Stayed for one night from September 25 Jaewon Lee

Our recent stay at Capella Bangkok was pleasant in many ways and the property itself is beautiful, the staff are genuinely friendly, and the facilities are excellent. However, a few service and operational issues unfortunately took away from what could have been an outstanding experience. Before our stay, I had contacted the hotel to confirm whether I could use Discovery Dollars (part of the GHA Discovery loyalty program) for payment. I was told this would be possible. Upon arrival, I was informed that only a partial payment could be made that way. That was fine and understandable, but it would have been helpful if this had been clearly communicated upfront, especially for a property of this level. In the same pre-arrival correspondence, the hotel reminded me that there would be an extra charge for my six-year-old daughter’s bed and that her breakfast would not be included, though ours would. While I understand policy and revenue structures, it did feel a bit transactional and impersonal to lead with extra charges before we had even arrived, not the warmest first impression. The second night of our stay was particularly disappointing. A large birthday event took place outside, complete with amplified speeches and loud music well into the evening. Every word was clearly audible from our room. I called reception, was told a manager would return my call, but never heard back. About an hour later, after calling again, I was told they had requested the volume be reduced. It seemed incongruous with the serene, five-star experience one expects from a leading luxury property. Communication around our departure also felt somewhat excessive. I had already informed the staff at check-in that we would be checking out early, yet was asked the same question twice more, received a letter under the door about it, and another reminder by email. The repeated emphasis on our departure created an unnecessary sense of being hurried along rather than being valued guests. Finally, on the last day, we received a bill showing charges of over 13,000 THB for excursions we had not taken. When I called reception, I was asked twice if I was sure we hadn’t gone on any excursions. Eventually, I was told it was a system error and the charges would be removed. While mistakes happen, such an error at this level of hotel undermines confidence in the overall attention to detail. To be fair, the property itself is beautiful, the riverside setting is tranquil, and the team members are warm and polite. But for a hotel that was recently ranked among the top in the world, the experience fell short of that reputation. We’ve stayed in several of the world’s leading hotels in recent years, and Capella Bangkok, while good, would not make our top five. With a little more consistency, better communication, and genuine attentiveness to guest experience beyond procedure, Capella Bangkok could live up to its extraordinary reputation. For now, it remains a lovely hotel that needs a bit more polish to truly stand among the best.

My stay at this hotel was absolutely exceptional — a true five-star experience from start to finish. From the moment I arrived, I was impressed by the elegance of the lobby, the warm welcome from the staff, and the overall attention to detail that defines this property. Check-in was smooth and efficient, and within minutes I was escorted to my room. The room itself was spotless, spacious, and beautifully designed with a perfect blend of comfort and style. The bed was incredibly soft and inviting, ensuring restful sleep every night. I especially loved the view from the large windows — a breathtaking panorama that made every morning special. The bathroom was modern, equipped with premium toiletries, soft towels, and a rain shower that felt luxurious. What truly sets this hotel apart is its service. Every staff member I interacted with was friendly, professional, and genuinely eager to make my stay perfect. Room service was prompt, and any special request was handled with a smile. The breakfast buffet was another highlight — an impressive selection of local and international dishes, all fresh and beautifully presented. The coffee was excellent, and the dining area was clean, bright, and relaxing. The location of the hotel is ideal, close to restaurants, shopping areas, and major attractions. Transportation was easy, and the concierge team provided excellent local recommendations. In summary, this hotel delivers everything you could ask for: luxury, comfort, and world-class service. It’s the kind of place that turns a simple stay into a memorable experience. I would definitely return and highly recommend it to anyone looking for a top-tier hotel experience. The hotel has an excellent bar