About
Located in the heart of Cuenca, Four Points by Sheraton Cuenca offers modern and comfortable rooms, an indoor pool, and a cozy restaurant with city views. Situated within the largest shopping center in the city, Mall del Rio, guests have direct access to over 200 stores, a food court, and cinemas. The hotel also provides convenient amenities such as a business center, gym on the terrace with scenic views, sauna, Turkish bath, and whirlpool.Why you should go
- Convenient location right off the highway
- Excellent service from friendly and attentive staff
- Modern facilities including an indoor pool with Jacuzzi
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What users say about the app
Highlighted reviews
Went for the futbol game, the dining room, service and itinerary was good. The food could have been just a bit warmer, but it was tasty. Dessert presentation was off the charts.
Closed gym, pool and all cool stuff for two weeks and during my stay - the information about it was just a short text in the confirmation email - they say it’s for cleaning however I would have appreciated if they close just one thing and not everything at once. I compared the prices to other weeks and this was also same price.
Called from Azogues to see if I could use the internet for an important meeting as we have power cuts in Ecuador. Person in reception said "no problem if you buy a drink". No problem, so I drove 30 mins and upon arrival was informed that I had to buy a drink PLUS a plate of food. This was utterly appalling as they moved the goal posts, clearly. I had to complain to a manager and they eventually relented to just the drink. They were hardly busy anyway and it felt so uncomfortable and that they were taking advantage of the power outages everyone is suffering from. Nonetheless, I won't be going there again as my "go to" place when power cuts are crippling Ecuador. You lose out FOUR POINTS.
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Know before you go
- Contact the hotel in advance to arrange a free airport transfer if needed
- Arrive early for breakfast to enjoy hot food while it's fresh
- If interested in using the heated pool during specific hours, confirm availability beforehand to avoid disappointment due to events or closures
- For business travelers considering location convenience, note that it may be slightly far from the city center but offers good value depending on pricing compared to other options around
Reviews
Four Points by Sheraton Cuenca is highly praised for its excellent service, modern facilities, and convenient location right off the highway. Guests appreciate the good breakfast options, delicious food at the restaurant, and proximity to Mall del Rio for shopping and entertainment. Reviewers highlight the attentive staff members like Mabel who go above and beyond to ensure a pleasant stay. The hotel's cleanliness, comfortable rooms with great views of Cuenca, indoor pool with a spectacular view from the Jacuzzi, and varied buffet breakfast are standout features that guests rave about. Despite some minor issues like missing amenities in rooms or occasional maintenance concerns, overall feedback emphasizes Four Points by Sheraton Cuenca as a top choice for travelers seeking quality accommodations in Cuenca.Review score
4.7out of 5
5 stars
1465
4 stars
300
3 stars
62
2 stars
18
1 star
38
Went for the futbol game, the dining room, service and itinerary was good. The food could have been just a bit warmer, but it was tasty. Dessert presentation was off the charts.
Closed gym, pool and all cool stuff for two weeks and during my stay - the information about it was just a short text in the confirmation email - they say it’s for cleaning however I would have appreciated if they close just one thing and not everything at once. I compared the prices to other weeks and this was also same price.
Called from Azogues to see if I could use the internet for an important meeting as we have power cuts in Ecuador. Person in reception said "no problem if you buy a drink". No problem, so I drove 30 mins and upon arrival was informed that I had to buy a drink PLUS a plate of food. This was utterly appalling as they moved the goal posts, clearly. I had to complain to a manager and they eventually relented to just the drink. They were hardly busy anyway and it felt so uncomfortable and that they were taking advantage of the power outages everyone is suffering from. Nonetheless, I won't be going there again as my "go to" place when power cuts are crippling Ecuador. You lose out FOUR POINTS.
Absolutely horrible experience, with abysmal service throughout the entire stay. Particularly terrible service at the bar / restaurant area, rude and unhelpful staff throughout.
They also charge a hidden 15% service fee NOT included in reservation prices.
Incredible facilities and service. Julia and the events team are true professionals. Cannot recommend this hotel highly enough for vacation or business trips.
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