Lindenau Inn

This was one of the worst hotel experiences we’ve ever had. From the start, things felt off. There were steep stairs at the entrance and no elevator. The receptionist, Felix, saw us struggling with our luggage. When we asked for help, he was rude and clearly annoyed. He eventually helped, but only after grumbling and making it obvious he didn’t want to. The room was tiny, and the breakfast was extremely poor—barely anything to eat. But things went from bad to worse when we discovered that €500 had been stolen from our room. The reception isn’t open 24/7—it opens at 12:30 PM and closes after 8 PM, which is already unacceptable for a hotel. When we realized our money was missing, we called Felix. He immediately denied the possibility of theft, saying their staff “can’t do that” and that it was “impossible.” Instead of showing up to check the situation, he told us he was off and that someone else would come in three hours. Eventually, another staff member arrived. We explained everything to him, and he said the owner would come at 2 PM. We waited in the hotel all day, and the owner finally showed up around 7 PM. When he arrived, he didn’t try to help—he simply told us to call the police and refused to take any responsibility. There were no security cameras, no safe in the room, and no way to know who entered. They provided absolutely no help or answers. At one point, the owner even began making us feel nervous and uncomfortable, saying things like “if it’s true, we’ll call the police,” as if we were lying. He even started shouting at us, making the situation even more stressful and upsetting. We eventually called the police ourselves to make sure we had done everything possible. They came around midnight and opened a case, but with no evidence—just the Egyptian currency left where our money had been—they couldn’t promise much. This hotel has no safety, no professionalism, and no respect for its guests. I would strongly advise everyone to stay away.