Kenzu Sushi Delivery Concepcion

I loved the place very clean, the waiter was very helpful, the sushi delicious!! I got the red bonsai roll, and the thunderstorm roll!! 10/10

The best sushi in this city, hands down.

(Translated by Google) The sushi is very delicious, they have quality ingredients of my favorites from Conce, however, I had a bad experience with customer service. I placed a large order and not all the parts arrived, even though they sent me the missing ones, the attitude of the person who attended to my problem left a lot to be desired. I hope they improve that. (Original) El sushi es muy rico, tienen ingredientes de calidad de mis favoritos de conce, sin embargo, tuve una mala experiencia con la atención al cliente. Hice un pedido grande y no me llegaron todas las piezas, a pesar de que me enviaron las faltantes, la actitud de quien atendió mi problema dejó bastante que desear. Espero mejoren eso.

(Translated by Google) I placed my order at 1:00 PM for 8:00 PM delivery, and it still arrived an hour and a half late, supposedly due to an "accident." When my order arrived, I realized it wasn't what I had ordered, and I was overcharged. I called immediately to report it, and they offered me a refund or a discount on my next order. I requested a refund, sent my bank details via Instagram, and they left a "check." The avocado was also "overcooked" and dark in some parts. I had ordered two or three times before, and I noticed they had lowered the quality. (Original) Hice mi pedido a las 13 hrs para entrega a las 20 hrs y aún así llegó una hora y media tarde, por un supuesto “accidente”. Cuando llegó mi pedido me percaté que no era lo que yo había pedido y me cobraron de más. Llamé inmediatamente para informar y me ofrecieron devolución del dinero o un descuento en mi próximo pedido. Solicité devolución de dinero, envié mis datos bancarios por Instagram y me dejaron el “visto”. Además, la palta estaba “pasada” y en algunas partes estaba oscura. Yo había pedido 2-3 veces antes, y noté que bajaron su calidad.

(Translated by Google) What a good thing, a delicacy. We ordered takeout and I was surprised with the quality of the ingredients. The sushi rolls that do not have rice are simply an experience, I recommend it. My favorite is the one wrapped in flambéed salmon. The beet roll was funny to me because they are common flavors in Chilean cuisine, in a different format. I loved the almond topping. Very friendly in customer service. I will definitely buy again. (Original) Que cosa más buena, una exquisitez. Pedimos para llevar y quedé sorprendida con la calidad de los ingredientes. Los rolls de sushi que no tienen arroz simplemente una experiencia, lo recomiendo. Mi favorito el envuelto en salmón flambeado. El roll con beterraga me causó gracia porque son sabores usuales en la cocina chilena, en formato diferente. Me encantó la cobertura de almendras. Muy amables en la atención al cliente. Volveré a comprar definitivamente.