Citrus Chambers Mahabalsehwar

Beautiful property. Pleasant stays. We stayed in there most premium room which was a suit. It was a beautiful cottage style rooms. Very good play area for kids. It has so much greenery that you feel surreal. Amazing food and the view n vibe is to die for. It's surrounded with such good Aura that it's worth your Holiday spent. Will love to go there again!

The stay was very pleasant and the staff is so kind and hospitable. Their internal communication is so perfect. We never had to repeat ourselves when we made requests. Follow ups were prompt and we were always so comfortable. Apart from this, the property itself is so serene and has some really good facilities. Overall, we really enjoyed at stay at the Chambers and look forward to going back super soon !!

I stayed for the first time at Citrus Chambers in August 2025 and i found the place really good. The room i had booked was comfortable though not large with all amenities. The best part was the sit out outside my room where we three couple could sit and chill out. There was lots of fog and rain as is customery in August and we just loved it. The service and breakfast spread is super with very courteous staff. The only problem is on Tuesdays there is a veg Market outside which which means you have to park your car in a ground nearby.

The resort is located very close to the main market. The Google location is a little off, main entrance can is not very visible from the road. Rooms are nice and maintained, with amenities such as hot water, TV, AC, coffee maker and Safes in the room. They have a buffet breakfast, which is quite good. Lunch in the restaurant was ok. They have swimming pool, spa, archery, ATVs, Chess, Ludo, swings, slides, play house, cricket etc available. Some of the play items are not maintained properly. Overall this is a nice property with good ambience and helpful staff.

A Disappointing Stay: real review Lack of Management, Poor Hospitality, and Unsuitable Conditions Our recent stay was extremely disappointing, characterized by poor management and a complete lack of hospitality. We chose this property after explicitly inquiring with management about the weather, given we were traveling with an infant and a toddler and were unaware of monsoon conditions in the region (being from Australia). Management failed to disclose the severe weather, which we believe was a deliberate omission to secure our booking. Upon arrival, it was raining heavily, and there were no provisions for families, leading to our infant and toddler falling ill. The property offered no amenities or organized activities to engage children and families. There was no music, no bonfire, and a general absence of efforts to create a welcoming environment. The room itself presented several issues. We were unable to open the windows due to the heavy rain, and the balcony was impractical, offering no space for seating or even standing. Furthermore, the common occurrence of monkey attacks meant doors and windows had to remain shut, severely limiting ventilation. Safety was a significant concern. The stairways and the path to the restaurant were extremely slippery, posing a considerable risk to elderly guests, toddlers, and infants. Additionally, the electricity was highly unstable, with power outages occurring every 2-4 minutes, which is a major concern. Our ability to explore the local area was also severely hampered. Due to the incessant rain and blocked roads, we were unable to access the market or any other nearby attractions. Overall, our experience was incredibly negative. This hotel is only suitable if your sole intention is to eat and sleep; otherwise, we strongly advise seeking alternative accommodation. Additional Critical Issues It's important to note that this property is an independent entity and not part of the Citrus Group, as we initially understood. This misrepresentation is concerning. Unresponsive to Our Needs Perhaps the most disheartening aspect was the management's complete lack of empathy. We requested an early checkout and a partial refund based on the dire conditions and our family's illness, appealing to their humanity. Our request was flatly refused, with management citing their policies. This refusal, given the circumstances, was a major letdown and a stark demonstration of the complete absence of hospitality.