Absolutely Appalling Experience – Avoid This Hotel at All Costs
Hello everyone,
I’ve just had what I can only describe as the worst hotel experience of my life at Hotel Marimar.
Upon arrival, we were informed that there were no rooms available — despite our booking — and were directed by the receptionist to their “sister hotel,” Marimar Sul, supposedly of the same quality and only a 3-minute drive away. We followed her recommendation, which turned out to be a huge mistake.
Upon arrival at Marimar Sul, we were greeted by a so-called “handsome” receptionist in a tired, outdated lobby. We asked to view the available rooms — especially those with a sea view — before committing to payment, a standard and reasonable request. Shockingly, the receptionist refused to show any room unless we paid in advance.
Despite the red flags, I selected their presidential suite, which was theoretically the best they had to offer. What we saw was disgusting: the room smelled like old, sweaty socks, the furniture was worn out, stained, and filthy, and the entire space felt neglected and unhygienic.
We immediately decided to leave.
I asked for an immediate refund, but the receptionist claimed he couldn’t process it and told us to send an email and wait for a reply “maybe” tomorrow. I requested written confirmation of this conversation for my records — he flat-out refused.
When I demanded to speak with the manager, he ignored me completely. No explanation, no apology. Just silence and disregard.
Eventually, after insisting and escalating the situation, he handed me the cash refund with a smirk and the words:
“Thank you and never come back.”
That sentence alone sums up the attitude of this hotel toward their guests — rude, arrogant, and completely unprofessional.
To the HR Manager of this establishment: if you care at all about your hotel’s reputation, I urge you to seriously reconsider the training and attitude of your staff. This experience was not only disappointing, it was disgraceful.
To fellow travelers: think twice — there are far better options in the area. Don’t waste your time, money, or energy here.