Crown Paradise Golden Resort Puerto Vallarta

I understand some of the negative reviews, however we have stayed at this resort 6 times and we have loved it, we understand this is not a top-of-the-line resort, but our rooms were nice and clean, the service was good, the staff are fabulous. It is in walking distance to the malacon, the beach is clean, we love the beach bar. If you want a resort that is glamourous this is not the place, if you want a resort that is friendly and comfortable this is the place to go. We will go back in April of 2026. Can't wait

Carlos, the door man, or maybe he was a bellboy, is what saved this review from being a 1 or 2. Well also the other older desk man, was good to. They made sure to find me room that was not set at 25 degrees, im Canadian, we need 16-18, lol.im grateful for these two bc without ac im not a happy diva. The room seemed like an upgrade until I discovered, the room smelled like sour meat cooking soon as breakfast started. The patio doors did not lock. Im like whatever I will live, as long as the room is cooler. The food was tastey, and ok options, the mini steak at lunch, the desserts, and the fruit, were fabulous!!! The breakfast if your allergic to eggs, be sure to pack protein shakes or bars, bc this resort caters to locals, not Canadians. I am a 2spirited, gay native american, with pretty pedicure, painted nails, and forva resort who states its #lgbtqi2s open, not only other guest but servers struggled with my presence. I strongly suggest if your from our rainbow community do not stay here. In the end I got what I paid for, overall I should have paid for a 5 star all adults not the 4 star priced, when really it should be listed as a 3 star. So when asked if I would go back, the answer is no.

We were completely misled by the website and glowing reviews. This resort was the very definition of false advertising. Upon arrival, we faced a long check in line with only two overwhelmed staff members. It took nearly an hour to check in, but we didn’t receive access to our room until almost two hours later. In the meantime, we tried to get food it was cold, covered in flies, and the meat seemed questionable at best. The drinks were just sugar water, nothing like what they were supposed to be. When we finally entered our “oceanfront” room, it was a complete letdown. The door didn’t lock, there is no central air conditioner. mosquitos were everywhere, the bed sheets had sand in them, and only one electrical outlet worked. To make things worse, the bathroom had loose glass a serious safety hazard. Our friends staying above us had similar complaints. That plus their bathroom didn’t even work. We tried to call the front desk multiple times but no one picked up. We had to call the outside line. When we asked for help, we were told nothing could be done until “multiple complaints” were received. The staff were rude, dismissive, and condescending throughout. While we waited for someone to inspect our room, we went to the pool which turned out to be dangerous too. I scratched my leg on broken tile. When my friends asked for towels, they were told there were none available even though we could clearly see towels behind the counter. It was 7pm and the pool didn’t close until 9pm… I don’t understand how an all inclusive resort runs out of towels two hours before the pool closes. The final straw was bats screeching overhead by the bridge from the pool to the jacuzzi. That night, none of us slept. In the morning, we approached the front desk again, and we were spoken down to and told to pay and leave immediately. We agreed to pay for the one night we stayed, we packed our things, and then left. There are probably more things I’ve blocked out because of how terrible the experience was. I’m just grateful we left when we did. Avoid this place at all costs!!

One of the most interesting and valuable experiences I’ve had — truly worth the money. The food was excellent! They offer several types of cuisines: Japanese, international, Mexican, and French. I tried the Japanese and international restaurants — both were amazing, especially the seafood dishes. The service was great, and my room had an ocean view with access to 3 pools. The rooftop pool is definitely a hidden gem 🤞🏼 I was pleasantly surprised to find out that you can order unlimited room service (food) at any time! They only charge a 70-peso service fee — no extra cost for the food. Even if you miss lunch there’s a mini bar serving a delicious fresh burger not like other hotels they just give you small snacks The shower had perfect hot water 🙏🏻 And finally, special thanks to César and Diana for their outstanding hospitality — they truly made my stay more comfortable.

The negative reviews are factual. I thought for sure that it couldn’t be that bad, but it is. Here’s my experience: We arrived at around 5PM. Well past check in time. The staff who helped us made some calls to ensure our room was ready with no luck so she went upstairs to check. It was “ready”. We showed up and the room wreaked. We unpacked only to find 1 hanger in the room. That’s odd but No biggie I thought to myself. Then I noticed that my feet were filthy. Mind you I was wearing shoes until I arrived. The floor was filthy and there was a dead fly which made me realize that the room was not cleaned properly. The air conditioner was letting out a very loud noise as if it was broken, that’s when we requested a new room because there was no way we were getting any sleep. Oscar from the front desk and Martin the manager were lovely which is why this place gets 2 stars instead of 1. Our new room was decent. I was happy to see that it was clean and smelled nice. The phone did not work. I figured out that I can text through WhatsApp by reading a sign downstairs. It’s by concierge so be sure that jot it down because you might need it. The lack of communication is astonishing in this resort. We didn’t know that we had to make dinner reservations between 9-12 and we also didn’t know that some of the restaurants are closed on some days. We didn’t get much of a debrief during check-in. Oscar helped us out while we waited for a new room. Food is not very good and there’s not many options. The buffet is “interesting”… very little options and if you want bacon or tortillas you have to ask someone behind the counter for it. The staff there are not very friendly. They seem to do the bare minimum. The shower situation is not great. The water shuts off midway if you take too long. The pressure is very low which is not a big deal unless you’re trying to wash your hair. The faucet was struggling to stay on, which would not have bothered me if it wasn’t a 4 star resort. Pools are decent. If you’re looking for peace and quiet you have to go the the sky tower before 11am because that’s when the loud music begins. Everywhere else is very loud, which is fine if you enjoy loud music. The women’s bathroom stall do not lock and one of the stalls is missing a toilet seat. I started knocking before entering after walking in on someone twice. The beach is decent, just lots of vendors trying to sell you something every 2 minutes. There is no food or drink service on the beach so if you want a drink you need to go to the bar to get it. There’s a beach bar. Drinks are okay. Very watered down and limited selections. The location is good. A few mins from the airport and Walmart is walking distance. I personally would not return, however I met a few people who didn’t mind the place. If you’re looking for a nice place to retreat and be catered to, I personally don’t think that this is the place to do it. One quick recommendation, leave the light on in your deck so that the bats stay away. I didn’t do that one night and the bats seemed to be having a party outside.