Diego de Almagro

Opinion about Hotel de Almagro Unfortunately, my experience at this hotel was very bad from the moment I checked in. Here are the main issues I encountered: 1. Front desk service: The person who attended me seemed uninformed about my reservation, as he asked if it had been made through an agency, something he should already know. This struck me as unprofessional. 2. Problems with a simple cup of hot water: I requested a cup of hot water to prepare coca tea to help with altitude sickness. When the front desk staff saw that I had a thermos to keep it warm, he refused my request, saying they could only offer one cup as a courtesy and that I could not fill my thermos. This was completely unnecessary and inconvenient. If they limit the courtesy to one cup, they could have told me I needed to pay for additional hot water. I wasn’t asking for anything to be given for free. 3. Room change request: I called reception to request a room change because mine had two beds, and I preferred one with a single bed. The response was negative, claiming that this was the reservation made by my agency and that they couldn’t assist me. At no point did they show any willingness to find a solution. Their attitude throughout was unhelpful and unpleasant. 4. Lack of basic supplies: The toilet paper ran out, and the housekeeper did not replace it. Additionally, the room cleaning was subpar. It seemed like they had only made the bed, as the carpet was full of dust. In a place like San Pedro de Atacama, with so much desert dust, they should at least vacuum regularly. In general, the service was terrible, and the experience left much to be desired. I would not recommend this hotel. I hope they improve these aspects to prevent other guests from having such an unpleasant experience.