The hotel was absolutely amazing.
I had booked The Level Junior Suite, and upon our arrival, there was a special check-in area exclusively for The Level guests. There was also a private lounge offering snacks and soft drinks throughout the entire day, along with a private pool that had a stunning view of the sea.
Additionally, from 5 PM to 6 PM, the lounge served a small buffet with delicious snacks, salads, and desserts.
The day we arrived was our wedding anniversary, and the hotel kindly upgraded us to a Family Junior Suite.
My daughter is one year old, and the staff were incredibly kind and attentive to her. There is also a Kids Club for children starting from 8 months old, operating at three different times during the day: 10:30–12:00, 15:00–16:00, and 20:00–21:30.
The only downside was the dinner buffet. Some of the dishes were undercooked, especially the sushi — the rice was stale and not fresh. Additionally, some of the seafood had an unpleasant smell.
Overall, it was an unforgettable experience.
Avoid — definitely not worth it.
Disappointing already at the arrival. We paid extra for a side sea view room and were given a room with a view of rooftops and air conditioning units, with barely a glimpse of the sea. As you can see from the photo, this is not what you’d expect when paying for a side sea view upgrade. I’m honestly sure that many of the standard rooms on higher floors without any sea view upgrade probably have a better view than this.
Even though the hotel clearly had better availability (visible online), staff refused to move us and weren’t helpful. The manager was uncooperative and just told us to come back the next morning, no effort to resolve the issue or offer a solution.
There’s also no food available at the poolside, which is surprising for a hotel of this level. On top of that, people reserve sunbeds by laying towels on them all day long without actually using them, and the hotel staff don’t seem to care or enforce any kind of policy.
The general lack of service, poor attitude from staff, and even the manner of some guests was disappointing. Honestly, none of this reflects the standard you’d expect, not even at a 3-star level.
Very underwhelming experience overall.
Overall Experience
Our stay at this hotel was very disappointing. The location seemed nice at first, but the overall quality fell far below expectations and definitely not what you’d expect from a 4-star property.
Food & Dining
The food was poor and repetitive, often lacking flavor. Meat was usually overcooked, and at the BBQ evening the turkey was burnt outside but raw inside. One night we even got food poisoning. Breakfast was also disappointing, with food already cold when service opened at 7:30.
Service
Most staff were unfriendly and very slow. We never felt welcomed, and even small requests took much longer than they should have.
Accommodation & Facilities
The hotel was loud, with music and entertainment making it hard to relax. When it rained, water poured into the bathroom through a light fixture, which felt unsafe. Around the terrace there was often a strong smell of urine, likely from a nearby farm. The one positive surprise was the gym, which was well-equipped and in good condition.
Parking & Costs
Parking was almost impossible with so few spaces. On top of that, extras were outrageously priced, like the Bali beds on the beach at 100 euros per day.
Conclusion
Between the unsafe facilities, bad food, poor service, noise, lack of parking and overpriced extras, the price compared to the quality was never worth it. Apart from the gym, there is little positive to say. At best, this hotel deserves 3 stars. We would not return.