Cross Resort Yerevan

Our experience was very bad. We feel deceived and let down. Not timely provided essential information is a deception. For us, this hotel experience was a huge shock and let down. I've booked this hotel as a family resort holiday, my elderly mother flew from far away, we flew from another third country to have a together time in this resort, so that my child spends time with her granny in the pool slides that I saw in the pictures. For this, I sacrificed the comfort of being in the city center. Let's say Cross resort is a bit in the middle of nowhere, there's nothing much around, like, shops and restaurants, far from the excursions pick up points, nowhere to walk much, but the territory of the resort. When in the morning we went to see the territory and saw that all the outside pools are empty, pool chairs are stacked together, construction workers working around and tiles and construction materials are scattered around the area I was shocked. Such a punch in the stomach. Apparently, in May the open pools are closed, it's a low season. But there was no information on booking about it. How come?? It said "the pool is open". For fairness, the internal spa and pool indeed were functioning. But if we wanted the interior pool, we would have booked other great hotels in the city center or close to it, like Metropol. Why would we go so far? There's plainly nothing to do there with the 4 year old child, all the territory is simply not livable with all the construction work, there are no shallow pools, the playground is not clean and taken over by the weed. The resort does not look ready for tourists! This is simply not fair to charge for this sort of stay without clearly letting people know how limited the amenities are. I can see how the resort can be enjoyable if the pools are open and there's no construction in progress. It has potential: many pools, shallow children's pool with cool slides, a big playground. Alas, that's not what was offered to us. The staff was nice and helpful. And they cancelled for us the rest of the stay for free, let us stay 1 hour later than the check out (because we were feverishly searching for a new hotel, and, of course, there were not many options left for such short notice) and helped to organize a taxi. But honestly... A very bitter feeling. If only I had known before, I would have planned this trip so much better. You guys should say it clearly and not conceal such information.