Delmond Hotel is a stylish 4-star establishment situated in the Alvorada neighborhood of Cuiaba, Brazil. It provides a convenient location with easy access to various attractions including Pantanal Shopping and Massairo Okamura Park. The hotel features an outdoor pool, full-service spa, fitness center, and on-site restaurant. Guests can also enjoy amenities such as free WiFi in public areas and a bar/lounge.
Why you should go
1
Convenient location close to Parque das Águas and Shopping Pantanal
2
Comfortable rooms with exceptional beds and bathrooms
3
Good menu selection at the restaurant with extensive breakfast buffet
Your itinerary and your map in one view
No more switching between different apps, tabs, and tools to keep track of your travel plans.
Good cost/benefit for business trip. Rooms with good space, shower is one of the best parts and breakfast with good options.
My experience with Delmond Hotel was extremely disappointing. I made a reservation through their website, but the system changed the dates without my consent. This resulted in an unauthorized charge to my credit card. Despite immediately contacting the hotel and explaining the issue to the receptionist upon check-in, they completely ignored my complaint. No one followed up or took any steps to resolve the problem.
To make matters worse, one of the phone numbers listed on their website doesn’t even work. It’s nearly impossible to communicate with them, and their lack of professionalism is unacceptable.
This hotel’s customer service is terrible, their booking system is unreliable, and they clearly have no respect for their guests. I strongly advise against staying at Delmond Hotel
I nevar Even went t Thare, and I found a charge from my credit card unauthorize'd and now I am going to show up and Enjoy the night that I payed for . You will be seeing me soon and I expevt the Nice room you charge'd me for now . I would like a bottle of Shampane . With my free room or wait i actually Payed for it since you Charge'd me fore it with out my consent. Actually I dont want that shampane I want a red wine in Stead . Thaks
Good cost/benefit for business trip. Rooms with good space, shower is one of the best parts and breakfast with good options.
My experience with Delmond Hotel was extremely disappointing. I made a reservation through their website, but the system changed the dates without my consent. This resulted in an unauthorized charge to my credit card. Despite immediately contacting the hotel and explaining the issue to the receptionist upon check-in, they completely ignored my complaint. No one followed up or took any steps to resolve the problem.
To make matters worse, one of the phone numbers listed on their website doesn’t even work. It’s nearly impossible to communicate with them, and their lack of professionalism is unacceptable.
This hotel’s customer service is terrible, their booking system is unreliable, and they clearly have no respect for their guests. I strongly advise against staying at Delmond Hotel
I nevar Even went t Thare, and I found a charge from my credit card unauthorize'd and now I am going to show up and Enjoy the night that I payed for . You will be seeing me soon and I expevt the Nice room you charge'd me for now . I would like a bottle of Shampane . With my free room or wait i actually Payed for it since you Charge'd me fore it with out my consent. Actually I dont want that shampane I want a red wine in Stead . Thaks
When making reservations online, double-check dates to avoid any discrepancies in bookings.
If communication is needed outside regular hours or in English, plan ahead as it may be challenging.
For a more personalized dining experience at the restaurant, consider visiting when there are fewer guests present.
Request assistance from reception if you wish to order drinks by the pool.
Reviews
Delmond Hotel has received mixed reviews, with some guests expressing disappointment in the booking system and customer service. However, others have highlighted positive aspects such as a modern lobby, comfortable rooms with exceptional beds and bathrooms, a good restaurant offering fresh food for breakfast and quality dinner options. The hotel is praised for its cleanliness, spacious rooms, friendly staff during check-in/out hours, and cost-effective accommodations for business trips.
My experience with Delmond Hotel was extremely disappointing. I made a reservation through their website, but the system changed the dates without my consent. This resulted in an unauthorized charge to my credit card. Despite immediately contacting the hotel and explaining the issue to the receptionist upon check-in, they completely ignored my complaint. No one followed up or took any steps to resolve the problem.
To make matters worse, one of the phone numbers listed on their website doesn’t even work. It’s nearly impossible to communicate with them, and their lack of professionalism is unacceptable.
This hotel’s customer service is terrible, their booking system is unreliable, and they clearly have no respect for their guests. I strongly advise against staying at Delmond Hotel
I nevar Even went t Thare, and I found a charge from my credit card unauthorize'd and now I am going to show up and Enjoy the night that I payed for . You will be seeing me soon and I expevt the Nice room you charge'd me for now . I would like a bottle of Shampane . With my free room or wait i actually Payed for it since you Charge'd me fore it with out my consent. Actually I dont want that shampane I want a red wine in Stead . Thaks
One night stop over stay.
Arrived late
Hotel caters more for business ppl.
Disgraceful service at breakfast today 14th March - waited and waited for hot water for tea, lady in charge completely dismissive and ignored my request (tea bags with no hot water readily available) I watched as others familiar to staff came in and were served various hot drinks )
We made formal complaint to food beverages manager
Not happy and was discriminated
This hotel not really set up for Europeans
I would not recommend
Nice hotel
Eentrance/lobby:
Very big lobby with a modern touch. Staff is friendly, but especially outside 'normal' hours it's difficult to find an English speaking clerk. Takes a while to get checked in or out though.
For some unclear reason me and my colleagues all received a room for disabled persons with the remark the hotel was 'full', never saw a huge crowd... We all got a normal room after 2 nights
Room:
Nice and comfortable room, everything you need is available without exceptions, but also without pleasant surprises or a special touch.
The bed is amazingly very good, I've been in dozens hotels, but never had such a comfortable bed with nice, clean and very soft sheets!
Bathroom is very good, with a shower that will (or can) blow you away with the force of the water, nice!
Restaurant - breakfast :
Nice choice of different food, real fresh (!) fruit juices, sweet pastries,... Only remark here is the strange scrambled egg, that could use some improvement
Restaurant - dinner:
We were here almost alone,,so almost a personal service, food choice is somehow limited but the quality is excellent!
All in all a very good hotel