⭐ 1/5 | Disappointing, Overpriced, and Unfriendly — Not Recommended
We recently stayed at Camping Kleinenzhof with our camper van and two small children (ages 3 & 1), and while the location itself is undeniably beautiful, our overall experience was extremely disappointing due to poor service, chaotic management, and hidden costs.
Arrival & Check-In:
Upon check-in, we were handed a vague map and told to choose from 3–4 pitches — with no guidance or escort to help us locate them. The pitches were not clearly marked, many had no visible numbers, and the internal roads were poorly maintained. We spent over 25 minutes trying to navigate the area on foot with two toddlers. When we returned to the reception to ask for help, they sent an elderly man in a buggy who refused to speak English and said he would only assist someone who speaks German — despite this campsite being advertised as English-friendly. Thankfully, a German-speaking friend helped us pick a spot.
Hidden Electricity Charges:
We were shocked to find out that electricity is not included in the already high pitch price (we paid €143 for just two nights). There was no clear communication about this during booking. Upon checkout, we were charged an additional €27 for electricity, with no proof of how this amount was calculated. When we politely asked for details, the owner arrogantly said, “bring me a picture of the meter” — despite there being no meter at our pitch. It felt exploitative and dishonest.
Facilities & Safety:
The children’s playground next to the restaurant has serious safety issues. There’s a high playhouse structure with no protective barriers — we had to constantly monitor our 3-year-old as a fall could have been dangerous.
The restaurant is overpriced with very poor quality food — prices comparable to Switzerland, but service and quality were far below expectations. My husband is a professional chef and was truly shocked by the experience.
Staff & Atmosphere:
The staff, including the owner, were unfriendly, unhelpful, and dismissive. The general attitude was that tourists should just accept whatever is offered, regardless of value or service.
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We have camped extensively in Switzerland, France, and Italy — and never encountered such chaotic service, lack of transparency, or overpriced extras. Sadly, what could have been a lovely weekend turned into a frustrating and unpleasant stay.
⚠️ Be cautious before booking here. What looks like a peaceful, family-friendly site hides serious issues in management, pricing, and guest experience.