Bojangles

Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window. While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD. She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution. Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps. Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.