Bojangles
4.2
(709)
4.3
(19)
4.2
•(709)
4.3
(19)
cheap
Restaurant
American restaurant
Chicken restaurant
Family restaurant
Fast food restaurant
Takeout Restaurant
Sandwich shop
Southern restaurant (US)
About
Bojangles is a beloved Southern-inspired fast-food chain that has made a name for itself with its mouthwatering fried chicken and fluffy biscuits, along with an array of signature sides. While some customers have experienced occasional mix-ups with their orders—like the elusive deluxe Bo's chicken sandwich missing key ingredients—the overall experience can be delightful. One standout aspect is the exceptional customer service; staff members like Anesia shine through with their friendly demeanor and eagerness to assist both customers and colleagues alike.Why you should go
- Indulge in the delicious Bo Berry Biscuits that many customers rave about
- Experience exceptional customer service from employees like Anesia who go above and beyond
- Enjoy a variety of tasty biscuit options including bacon egg and cheese biscuits and sausage biscuits
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What users say about the app
Menu and popular items
Phone
(256) 765-7100Hours
SuSunday: 5:30AM–10PM
MoMonday: 5:30AM–10PM
TuTuesday: 5:30AM–10PM
WeWednesday: 5:30AM–10PM
ThThursday: 5:30AM–10PM
FrFriday: 5:30AM–10PM
SaSaturday: 5:30AM–10PM
109 Cox Creek Pkwy, Florence, AL 35630, USA
Wednesday: 5:30AM–10PM
SuMoTuWeThFrSa
SuSunday: 5:30AM–10PM
MoMonday: 5:30AM–10PM
TuTuesday: 5:30AM–10PM
WeWednesday: 5:30AM–10PM
ThThursday: 5:30AM–10PM
FrFriday: 5:30AM–10PM
SaSaturday: 5:30AM–10PM
People typically spend 30 min here
Highlighted reviews
Anesia offered the best customer service! She smiled, was very friendly and appeared to be a very hard worker! You can definitely tell she is a team player just by watching how eager she was to help her co-workers!
Most of the time service is delivered well but recently the last few times we’ve come not only has the order been wrong but they have served us very old sour tea. I worked as a server for 6 years and it’s not that hard or costly to make a fresh batch of tea for lunch and for dinner, regardless of how busy you were/are. It’s either they are not or the urns are not being cleaned properly. I wouldn’t write this except I’ve called about it last time it happened and doesn’t seem like any changes have been made to the way they do things. Very disappointing. Just like anyone, they wouldnt want to pay for poor quality food/drinks either.
7-17-25 at approximately 7:20am
I just had one of the worst drive-thru experiences I’ve ever had at the Bojangles in Florence, Alabama. The employee was shockingly rude and dismissive when I simply asked about my order — especially frustrating since the receipt machine wasn’t working and I had no way to confirm what I was being charged for. Instead of offering basic courtesy or clarity, I was met with unnecessary attitude and zero professionalism. This kind of treatment is unacceptable. I will absolutely not be returning to this location, and I hope management takes a serious look at how customers are being treated here.
See all reviews
Know before you go
- For better service quality or specific requests on your order (like no pickles), consider ordering inside rather than through the drive-thru
- If you're particular about your order accuracy or freshness of items like tea, it might be helpful to double-check your order before leaving the location
- Avoid peak times if possible to reduce waiting times or potential errors in orders
Reviews
Bojangles seems to have a mix of positive and negative reviews. Customers praise the delicious Bo Berry Biscuits, bacon egg and cheese biscuits, and sausage biscuits. Anesia received high praise for her exceptional customer service, being described as friendly, hardworking, and a team player. However, there are complaints about incorrect orders, old sour tea being served, rude employees at certain locations like Florence in Alabama where customers experienced dismissive behavior from staff members. Some reviewers also mentioned issues with food quality such as dried out chicken sandwiches.Review score
4.2out of 5
Review score
4.3out of 5
5 stars
404
4 stars
160
3 stars
66
2 stars
31
1 star
48
Anesia offered the best customer service! She smiled, was very friendly and appeared to be a very hard worker! You can definitely tell she is a team player just by watching how eager she was to help her co-workers!
Most of the time service is delivered well but recently the last few times we’ve come not only has the order been wrong but they have served us very old sour tea. I worked as a server for 6 years and it’s not that hard or costly to make a fresh batch of tea for lunch and for dinner, regardless of how busy you were/are. It’s either they are not or the urns are not being cleaned properly. I wouldn’t write this except I’ve called about it last time it happened and doesn’t seem like any changes have been made to the way they do things. Very disappointing. Just like anyone, they wouldnt want to pay for poor quality food/drinks either.
7-17-25 at approximately 7:20am
I just had one of the worst drive-thru experiences I’ve ever had at the Bojangles in Florence, Alabama. The employee was shockingly rude and dismissive when I simply asked about my order — especially frustrating since the receipt machine wasn’t working and I had no way to confirm what I was being charged for. Instead of offering basic courtesy or clarity, I was met with unnecessary attitude and zero professionalism. This kind of treatment is unacceptable. I will absolutely not be returning to this location, and I hope management takes a serious look at how customers are being treated here.
Beware! The 4 piece supreme is really three chicken nuggets and one tender as seen in photo. Biscuit was pretty good. Oh and the cashier could at least say “hello” instead of “what do you want”.
I only been here twice all of them from last year I think but this place is so good with there biscuits, especially the sausage biscuits!
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Phone
(256) 765-7100Hours
SuSunday: 5:30AM–10PM
MoMonday: 5:30AM–10PM
TuTuesday: 5:30AM–10PM
WeWednesday: 5:30AM–10PM
ThThursday: 5:30AM–10PM
FrFriday: 5:30AM–10PM
SaSaturday: 5:30AM–10PM
109 Cox Creek Pkwy, Florence, AL 35630, USA
Wednesday: 5:30AM–10PM
SuMoTuWeThFrSa
SuSunday: 5:30AM–10PM
MoMonday: 5:30AM–10PM
TuTuesday: 5:30AM–10PM
WeWednesday: 5:30AM–10PM
ThThursday: 5:30AM–10PM
FrFriday: 5:30AM–10PM
SaSaturday: 5:30AM–10PM
People typically spend 30 min here
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