Hotel Antumalal
4.8
(562)
4.0
(95)
4.8
•(562)
4.0
(95)
Hotel
Restaurant
Spa
About
Hotel Antumalal is a charming family-run retreat located just outside of Pucon, offering stunning views of Lake Villarrica. The mid-century modern design and quirky atmosphere add to its lakeside luxury. With 15 rooms and 4 cottages, the hotel provides a serene escape with indoor and outdoor pools, a spa, and a beach. Guests can enjoy epic sunsets from the terrace while sipping cocktails or explore nature through activities like volcano base trekking and river rides.Why you should go
- Exceptional service from dedicated staff members like Beatriz
- Stunning views of Lake Villarrica
- Beautiful modernist architecture blending with nature
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What users say about the app
Highlighted reviews
Our stay at Hotel Antumalal was nothing short of exceptional, and much of that is thanks to Beatriz, whose actions went far above and beyond any expectation. When we encountered a major issue with our rental car’s transmission, Beatriz stepped in and handled everything with incredible professionalism and care. She not only liaised with Europecar on our behalf but also arranged for a hotel car rental to ensure we didn’t miss a day of planned activities.
Her follow-through was amazing, and thanks to her efforts, a replacement car was delivered to the hotel while we were out for the day (!! Never have I seen such service). It’s rare to encounter this kind of dedication to guest experience, and her kindness and efficiency turned a stressful situation into one of gratitude.
The entire team at Hotel Antumalal has been wonderful, and Beatriz’s actions were the perfect example of the exceptional service you can expect here. If you’re looking for a place where the staff truly goes the extra mile, this is it. I cannot recommend this hotel highly enough.
We stayed here as part of a Backroads hiking trip. While the location is very convenient, the hotel is a pretty big disappointment. It is very dated and in need of a great deal of touch up repair throughout. The view is outstanding but that does not make up for the poor dining service which was frustratingly bad. The rooms are spacious but it is very hard to get to the power outlets and there are not nearly enough hangers in the closets. There is no air conditioning so be prepared to leave the windows open all night if you are on the first floor! Overall, this is more aligned as a 3 star property and not worth the higher price or expectations.
We stayed in one of the cabins. Amazing location and amazing service. I would recommend it to anybody who is ok with being a bit outside of the city.
I only give 4 of 5 stars because I think the spa area needs a refurbishment.
But I would recommend the hotel to anybody
See all reviews
Website
http://www.antumalal.com/Phone
+56 45 244 1011Camino Pucón a Villarrica, Km.2, 4920000 Pucon, Araucanía, Chile
Know before you go
- For exceptional service and assistance during your stay, seek out staff members like Beatriz who are known for going above and beyond for guests.
- Enjoy breathtaking sunsets over Lake Villarrica from the terrace while sipping cocktails or lounging by the pool.
- Partake in outdoor activities organized by the hotel such as volcano base trekking or river rides for a memorable experience.
- If staying in a cabin or room without air conditioning, be prepared to leave windows open at night for ventilation.
Reviews
Hotel Antumalal offers a mix of experiences according to guests. While some found the property dated and lacking in certain amenities, others praised the exceptional service provided by staff members like Beatriz who went above and beyond to ensure a memorable stay. The location is highlighted for its stunning views, peaceful surroundings, beautiful architecture, and unique features like fireplaces in rooms. Guests enjoyed activities such as trekking and river rides arranged by the hotel, along with relaxing moments at the pool during sunset.Review score
4.8out of 5
Review score
4.0out of 5
5 stars
489
4 stars
47
3 stars
13
2 stars
6
1 star
7
Our stay at Hotel Antumalal was nothing short of exceptional, and much of that is thanks to Beatriz, whose actions went far above and beyond any expectation. When we encountered a major issue with our rental car’s transmission, Beatriz stepped in and handled everything with incredible professionalism and care. She not only liaised with Europecar on our behalf but also arranged for a hotel car rental to ensure we didn’t miss a day of planned activities.
Her follow-through was amazing, and thanks to her efforts, a replacement car was delivered to the hotel while we were out for the day (!! Never have I seen such service). It’s rare to encounter this kind of dedication to guest experience, and her kindness and efficiency turned a stressful situation into one of gratitude.
The entire team at Hotel Antumalal has been wonderful, and Beatriz’s actions were the perfect example of the exceptional service you can expect here. If you’re looking for a place where the staff truly goes the extra mile, this is it. I cannot recommend this hotel highly enough.
We stayed here as part of a Backroads hiking trip. While the location is very convenient, the hotel is a pretty big disappointment. It is very dated and in need of a great deal of touch up repair throughout. The view is outstanding but that does not make up for the poor dining service which was frustratingly bad. The rooms are spacious but it is very hard to get to the power outlets and there are not nearly enough hangers in the closets. There is no air conditioning so be prepared to leave the windows open all night if you are on the first floor! Overall, this is more aligned as a 3 star property and not worth the higher price or expectations.
We stayed in one of the cabins. Amazing location and amazing service. I would recommend it to anybody who is ok with being a bit outside of the city.
I only give 4 of 5 stars because I think the spa area needs a refurbishment.
But I would recommend the hotel to anybody
The hotel is slightly removed from the town but Ubers are quite inexpensive and always available. The hotel staff is friendly and accommodating. The grounds are beautiful and the architecture is excellent. Definitely worth staying here.
One of the greatest hotels I've been to. Astonishing views, epic sunsets and carefully thought modernist architecture. All of this in a nature-blessed environment and peaceful location. One feedback I would give is service. There is no room service and I had to carry my bags for 300m upstairs because there is no staff after 11pm (just the night guard in the gate, who I didn't find). In summary, however, the hotel is a unique and pleasant life experience.
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Website
http://www.antumalal.com/Phone
+56 45 244 1011Camino Pucón a Villarrica, Km.2, 4920000 Pucon, Araucanía, Chile