Parque Vila Velha

We visited this park yesterday on a family trip with my sister and her husband. The park is a national reserve of natural beauty and has plenty of wild life (puma, wolf, armadillo, etc), including many other venous species. The park is well looked after and the paths are clear so that venous species are spotted from distance, such as snakes Jararaca snake, Cascavel snake, Scorpions and many other species. The site was formed over 340 million years ago whilst the continents were still one well before the dinosaurs age. The views are spectacular and incredibly beautiful and the facilities are well organised, clean and safe. There is a restaurant onsite and food bars spread over the sites where there are sightseeing activities and physical activities. The toilets are clean and equipped. The bus transfers between sites were always on time and well organised, although the bus felt a bit old. The site guides were knowledgeable, friendly and welcoming. We had a fantastic time. The only upsetting experience was that we bought tickets to do the Arvorismo (tree climbing) and Tirolesa (cable sliding) and because of the morning rain, both activities were cancelled for the whole day but the ticket office was not informed and charged our tickets and of many other visitors. We received a refund at the end of the visit but the refund experience was incredibly difficult and took over 20 minutes to be processed for the 3 of us alone. The refund admin process seemed disorganised, slow and complex. For a moment I thought we wouldn't receive our refund. We had such a great experience during the visit but the check out process of refund has let us down slightly, hence why I removed a star from this review. The car park has a fee of R$28 which is also not very visible in the car park and we only found out because we went to ask for the refund. Overall a great place to visit for families and solo visits. Would certainly recommend or come back.