(Translated by Google) Failure to comply with Food Health Regulations
I entered the Dada ice cream parlor with my family with the intention of buying some ice cream. There was a young man who was cleaning the floor with a mop next to the ice cream containers, and I asked him if we could try the ice creams, particularly pistachio ones.
Very graciously he agreed and released the handle of the mop to manipulate the ice cream and discover the pistachio one, taking a spoon that carried the ice cream sample.
I wanted to give him the benefit of the doubt and asked him, calmly and without seeking to offend, if he had disinfected his hands after handling the rag.
In his visible and understandable discomfort, he stealthily approached what was apparently the supervisor to tell her what had happened, partially I sense, who in a clearly irate manner approached me indicating that “I would not be granted any sample if I did not pay first.” …condition that may or may not be company policy and is not the subject of this claim. What is extremely relevant is that when I asked him what justified his notable anger and aggressiveness when approaching me in that way, he replied clearly and confidently that “I was no one to ask the staff if they had disinfected their hands.” (…after manipulating a rag and then touching and moving not one but two containers of ice cream and also taking a sample, all this without gloves or having used any disinfectant)
Ipso facto, the communication overflowed and, having no reasonable arguments to defend his position, he chose to shout and gesture inviting me to leave the premises with his hands and then he literally started to lock himself behind a door, avoiding any debate based on pure reason.
I understand that the young man who cleaned the floor made a mistake, an involuntary error that can be corrected with training and correct supervision. But the way of acting that I believe was the
Supervisor, it is clearly unacceptable and constitutes a risk for the Dada company, since it cannot claim to be adequate to defend a situation that is clearly insurmountable, which is a breach of the Food Health Regulations, a breach of common sense and also offends. to a potential client without any justifiable reason.
(Original)
Falta al Reglamento Sanitario de los Alimentos
Ingresé con mi familia a la heladería Dadá con la intención de comprar algunos helados. Había un joven que se encontraba limpiando el piso con un trapero junto a los contenedores de helados, al que le pregunté si se podían probar los helados, en particular de pistacho.
Muy gentilmente accedió y soltó el mango del trapero para manipular los helados y descubrir el de pistacho tomando una cucharita que transportaba la muestra de helado.
Quise darle el beneficio de la duda y le pregunté, con calma y sin buscar ofender, si se había desinfectado las manos luego de manipular el trapero.
En su visible y comprensible incomodidad, sigilosamente se acercó a la que aparentemente sería la supervisora a comentarle lo que había sucedido, parcialmente intuyo, quien de forma claramente iracunda se acercó a mí indicando que “no se me concedería ninguna muestra si no pagaba antes”… condición que puede o no ser una política de la empresa y lo que no es objeto de este reclamo. Lo que si es de suma relevancia es que al yo contra preguntarle que justifica su notable enfado y agresividad al aproximarse a mi de esa forma, replicó con claridad y seguridad que “yo no era nadie para preguntarle al personal si se había desinfectado las manos”(…luego de manipular un trapero y para luego tocar y desplazar no uno sino dos contenedores de helados y ademas tomar una muestra, todo esto sin guantes ni habiendo usado ningún desinfectante)
Ipso facto, la comunicación se desbordó y al no tener argumentos razonables para defender su posición optó por vociferar y gesticular invitándome a salir del local con las manos y luego literalmente arrancó a encerrarse tras una puerta eludiendo cualquier debate fundado en la razón pura.
Yo comprendo que el joven que limpiaba el piso cometió una equivocación, un error involuntario que puede ser subsanado con entrenamiento y correcta supervision. Pero la forma de actuar de la que creo era la
Supervisora, es a todas luces inaceptable y constituye un riesgo para la empresa Dadá, toda vez que no puede pretender adecuado defender una situación a todas luces insalvable, que es una falta al Reglamento Sanitario de los Alimentos, una falta al sentido común y ademas ofender a un potencial cliente sin razón justificable alguna.