Jimmy John's

I ordered a sandwich online. When I went to pick it up it was not ready yet. I had small children in the car that I didn’t want to leave unattended. One of their employees personally walked my sandwich out to my car.

Terrible service I ordered online and waited for my sandwich to be finished. They had 3 employees 1 standing around, 1 chilling in the back and 1 working on the line. I kid you not I waited 40 minutes in store just until my sandwiche was done. No sense of urgency or communication to each other. If I could of canceled an online pick up order I would of. My first time trying JJ and will not be going back ever again.

I order 2 sandwiches on April 16 2025 at 550pm. I had to call them at 710pm to ask about my order. The person who answered the phone claimed they were out of bread and was unable to fill the order. He stated he tried to call me. We'll they charged my card and said they would refund me back. We will see. I will never go or order from Jimmy John's again. They don't live up to any of their advertisements

I wouldn't even give them a one star, but you can't submit without clicking a star.....I will NEVER, EVER order from this place again. I ordered at 9:54am for food to be delivered between 12:00-12:15pm. I called at 12:20pm and was told that the food was out for delivery. This place is only a few minutes from my work. We ordered for Boss's Day. I called back at 12:32pm and was told that they would call the driver and see where the food was at. Got a call at 12:42pm telling me I ordered at the other store. I did not, my receipt even showed this, but I called the other store anyway. Of course they didn't have it. I called the correct store back at 12:46pm and was told the driver came back with a torn bag and said a sandwich was missing, so they just "cancelled my order". No communication, no help, no offer of anything but "we can try to call the driver back to see if she'll deliver it to you". No offer of anything other than to reorder. We work in a field that we can't sit and eat whenever we want. So my boss, on Boss's Day, my co-workers, and myself all have to go the rest of the day having not eaten. SO disappointed in JJ's.

I went to Jimmy John’s and I had never been there and the staff was so kind and helpful to me!!! I 100000/10 recommend just from my experience with the staff!