I respect anyone taking time out of their day to read this
Thank you
What happened to me at Big Texas Niagara was humiliating, and I still haven’t gotten the respect or answers I deserve.
I’ve been a loyal customer at Big Texas Niagara. I went there often, spent money, brought people with me, supported the place — because I truly believed it was for everyone. But after what I’ve recently experienced, I know that’s not the case.
I was singled out — not because I did anything wrong — but because of how I looked. A female supervisor and a male security guard have been targeting me. I found out from a friend that they were talking behind my back, calling me “ghetto” and saying they didn’t like my Jordan sneakers, as if that’s a valid reason to treat someone like they’re not welcome.
Let’s be real: this isn’t about shoes. It’s about judgment, discrimination, and racial profiling. They didn’t say it to my face, which somehow makes it even worse — like they knew it was wrong, but did it anyway. It made me feel ashamed and unwelcome in a place I once felt comfortable in. And I’ve done nothing to deserve it.
Out of frustration and hurt, I called Big Texas hoping to speak to someone who would actually listen. The only person who truly did… was a man who works in maintenance. And let me tell you — he was genuinely kind. He didn’t dismiss me. He didn’t make excuses. He listened, and he understood. He agreed that what happened to me was wrong, and he told me that someone — supposedly the owner — would be getting back to me.
That phone call meant a lot, because in that moment, I felt like he was the only one who saw how unfair this was. But sadly, I’m still waiting to hear from anyone else. Still waiting for accountability. Still waiting for someone in charge to acknowledge that this type of behavior isn’t just unacceptable — it’s harmful.
It hurts that a place I supported for so long would treat me like this over how I dress — over assumptions about who I am. If you wear Jordans, if you dress “street,” if you don’t fit their idea of what’s “acceptable,” you’re judged. Silently excluded. Labeled as someone who doesn’t belong.
That’s not just poor customer service. That’s discrimination.
If you care about respect, inclusion, and being treated with basic human decency — think twice before spending your money here. Because until they address how they’re treating people based on appearance, and until they start listening to the people they’ve hurt, this place doesn’t deserve the support of the very community they’re pushing out.
Big Texas Niagara — I’m still waiting.
Update i got a call back after filing a complaint and the lady who called me back was one of the people who was targeting me , and not sure if the conflict will ever get resolved because they keep making up excuses why i am not allowed. simple discrimination and everyone around me sees how sad it was