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InterContinental Mark Hopkins San Francisco by IHG

4.3
(3053)
•
4.8
(126)
4.3
(3053)
•
4.8
(126)
•#6 on "The 50 best hotel views in San Francisco"
Hotel
Conference center
Wedding venue

About

The InterContinental Mark Hopkins San Francisco, an IHG Hotel, is a historic 1920s lodging located in the elegant Nob Hill neighborhood. The hotel has undergone a recent multi-million dollar modernization and restoration while preserving its luxurious atmosphere and stunning decor. Guests can enjoy farm-to-table dining and relax in beautifully appointed rooms and opulent suites with views of Nob Hill, the city skyline, or the iconic Golden Gate Bridge.
Why you should go
    1
  1. Enjoy panoramic 360-degree views from Top of the Mark sky lounge
    2. 2
  2. Experience historic charm in a landmark building on Nob Hill
    3. 3
  3. Convenient location with cable car stops outside for easy exploration
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Highlighted reviews

Slide 1 of 3
We were somewhat hesitant due to mixed reviews, but we took the chance and loved every minute of our stay here. I included photos of our room to show that it is NOT rundown. It was actually elegant and understated and extremely comfortable. The pillow top mattress and down comforter felt so luxurious, as if we were sleeping on a cloud. The marble bathroom tile was beautiful and provided a high-end feeling. The doorman and front desk were both very pleasant and accommodating. And the location is so amazing!!! We also enjoyed being right across the street from the Tonga Room at the Fairmont. Still cannot believe we got this level of quality for such an affordable price. There was even a button in our room to push for “do not disturb” and to request maid service. Highly recommend the Intercontinental Mark Hopkins to anyone!
⸻ Intercontinental Hotel – California St. & N Hill Review The hotel is in a great location, but unfortunately, it feels tired and outdated. The moment I walked into my room, there was a strong, stale carpet odor—despite attempts to mask it with air freshener, it was clear the carpets desperately need deep cleaning. The furniture was worn and jaded, to the point where it felt unpleasant to sit on, and I avoided touching much of anything. The elevators were painfully slow, likely due to the high volume of guests, which made simply getting to and from my room a frustrating process. My check-in experience was also disappointing: despite a scheduled 3 p.m. check-in after a long flight from San Francisco Airport, my room wasn’t ready for over five hours. I ended up sitting in the lobby and trying to pass the time, which wasn’t how I envisioned starting my stay. For lunch, I tried the hotel restaurant—prices were steep, and in my opinion, the quality didn’t match the cost. In a city like San Francisco, you can easily find more flavorful meals at a better value elsewhere. For what I paid overall, I expected a fresher, more comfortable room with a newer, supportive mattress. Instead, mine was old and dented, far from restful. On the plus side, the Top of the Mark offers beautiful city views, but even here I was disappointed: as a vegan, I found zero menu options to accommodate my diet. For a hotel of this caliber, more inclusive dining choices should be standard. In short—great location, but outdated rooms, slow service, limited food options, and a lack of attention to comfort make it hard to recommend at the current price point
Came for a weekend getaway from the desert heat and regret booking here. All my friends went across the street and raved about thier stay. Mine was less than stellar. I booked a superior King room but got one on a lower floor. The room was falling apart. Ceiling plaster cracking and lacked any superiority of any kind. The room needs an update and some love. House keeping kept forgetting to refill the coffee pods and on the second day, removed the coffee cups all together. Top of the Mark was nice but the bartender with the beard was extremely rude to my friend. Its dimly lit and hard to see. We simply asked for the amount to pay since its dark and we couldn't see, his response was it on the paper. My friend who didnt have his glasses said he couldn't see in the dark and not having so glasses and the bartender told him to go back to his room and get his glasses. What a horrible service answer. It left a bad taste in my mouth so I told my friend NOT to tip him. Im still annoyed about it now. The view up here is gorgeous but the windows are dirty. Management needs to be on top of it. Lastly, I hate drinking a martini not in a martini glass. They could have at least invest in some proper glassware. The location here is amazing. Close to China town, the warf, and all the downtown attractions. You can hop on a cable car just outside the hotel doors. I usually love staying on this side of town becuase of the great cardio walks in the early morning. Simply just ease down the hill then turn around and go back. Wonderful for toning your legs and gluten. Just a block away on Powell, join free zumba dance at the park. I also absolutely love the water filtration system in the gym. I have the same system at work and its the most delicious water. Keeps you hydrated and doesnt need those water flavors.
We were somewhat hesitant due to mixed reviews, but we took the chance and loved every minute of our stay here. I included photos of our room to show that it is NOT rundown. It was actually elegant and understated and extremely comfortable. The pillow top mattress and down comforter felt so luxurious, as if we were sleeping on a cloud. The marble bathroom tile was beautiful and provided a high-end feeling. The doorman and front desk were both very pleasant and accommodating. And the location is so amazing!!! We also enjoyed being right across the street from the Tonga Room at the Fairmont. Still cannot believe we got this level of quality for such an affordable price. There was even a button in our room to push for “do not disturb” and to request maid service. Highly recommend the Intercontinental Mark Hopkins to anyone!
⸻ Intercontinental Hotel – California St. & N Hill Review The hotel is in a great location, but unfortunately, it feels tired and outdated. The moment I walked into my room, there was a strong, stale carpet odor—despite attempts to mask it with air freshener, it was clear the carpets desperately need deep cleaning. The furniture was worn and jaded, to the point where it felt unpleasant to sit on, and I avoided touching much of anything. The elevators were painfully slow, likely due to the high volume of guests, which made simply getting to and from my room a frustrating process. My check-in experience was also disappointing: despite a scheduled 3 p.m. check-in after a long flight from San Francisco Airport, my room wasn’t ready for over five hours. I ended up sitting in the lobby and trying to pass the time, which wasn’t how I envisioned starting my stay. For lunch, I tried the hotel restaurant—prices were steep, and in my opinion, the quality didn’t match the cost. In a city like San Francisco, you can easily find more flavorful meals at a better value elsewhere. For what I paid overall, I expected a fresher, more comfortable room with a newer, supportive mattress. Instead, mine was old and dented, far from restful. On the plus side, the Top of the Mark offers beautiful city views, but even here I was disappointed: as a vegan, I found zero menu options to accommodate my diet. For a hotel of this caliber, more inclusive dining choices should be standard. In short—great location, but outdated rooms, slow service, limited food options, and a lack of attention to comfort make it hard to recommend at the current price point
Came for a weekend getaway from the desert heat and regret booking here. All my friends went across the street and raved about thier stay. Mine was less than stellar. I booked a superior King room but got one on a lower floor. The room was falling apart. Ceiling plaster cracking and lacked any superiority of any kind. The room needs an update and some love. House keeping kept forgetting to refill the coffee pods and on the second day, removed the coffee cups all together. Top of the Mark was nice but the bartender with the beard was extremely rude to my friend. Its dimly lit and hard to see. We simply asked for the amount to pay since its dark and we couldn't see, his response was it on the paper. My friend who didnt have his glasses said he couldn't see in the dark and not having so glasses and the bartender told him to go back to his room and get his glasses. What a horrible service answer. It left a bad taste in my mouth so I told my friend NOT to tip him. Im still annoyed about it now. The view up here is gorgeous but the windows are dirty. Management needs to be on top of it. Lastly, I hate drinking a martini not in a martini glass. They could have at least invest in some proper glassware. The location here is amazing. Close to China town, the warf, and all the downtown attractions. You can hop on a cable car just outside the hotel doors. I usually love staying on this side of town becuase of the great cardio walks in the early morning. Simply just ease down the hill then turn around and go back. Wonderful for toning your legs and gluten. Just a block away on Powell, join free zumba dance at the park. I also absolutely love the water filtration system in the gym. I have the same system at work and its the most delicious water. Keeps you hydrated and doesnt need those water flavors.
See all reviews
Map
Address
999 California St, San Francisco, CA 94108, USA
Website
https://www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-US-_-SFOHA
Phone
(415) 392-3434
999 California St, San Francisco, CA 94108, USA
(415) 392-3434
https://www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-US-_-SFOHA

Know before you go

  • Consider booking a room with a view for breathtaking sights over Nob Hill or the Golden Gate Bridge
  • Take advantage of public transportation near the hotel for convenient travel around San Francisco
  • If working remotely, bring an ethernet adapter as WiFi can be unreliable in some areas of the hotel
  • Check for booking deals to make your stay more affordable despite slightly higher prices

Reviews

The InterContinental Mark Hopkins San Francisco by IHG is a luxurious and iconic hotel located in the Nob Hill area, offering fantastic views, comfortable beds, and amazing staff. Guests praise the holiday decorations, room service breakfast experience, spacious rooms with homely touches like window treatments and artwork. The hotel's prime location provides easy access to public transportation and stunning views of landmarks like the TransAmerica Spire. While some reviewers mention outdated aspects like noisy windows or spotty WiFi, overall, visitors appreciate the classic charm and exceptional service at this historic establishment.
Review score
4.3
out of 5
Excellent
3053 reviews
From Google
Review score
4.8
out of 5
Exceptional
126 reviews
From Tripadvisor
5 stars
1759
4 stars
793
3 stars
273
2 stars
111
1 star
117
5/5Teri M
•
Oct 5, 2025 from
Google
We were somewhat hesitant due to mixed reviews, but we took the chance and loved every minute of our stay here. I included photos of our room to show that it is NOT rundown. It was actually elegant and understated and extremely comfortable. The pillow top mattress and down comforter felt so luxurious, as if we were sleeping on a cloud. The marble bathroom tile was beautiful and provided a high-end feeling. The doorman and front desk were both very pleasant and accommodating. And the location is so amazing!!! We also enjoyed being right across the street from the Tonga Room at the Fairmont. Still cannot believe we got this level of quality for such an affordable price. There was even a button in our room to push for “do not disturb” and to request maid service. Highly recommend the Intercontinental Mark Hopkins to anyone!
2/5KYLIE L
•
Aug 13, 2025 from
Google
⸻ Intercontinental Hotel – California St. & N Hill Review The hotel is in a great location, but unfortunately, it feels tired and outdated. The moment I walked into my room, there was a strong, stale carpet odor—despite attempts to mask it with air freshener, it was clear the carpets desperately need deep cleaning. The furniture was worn and jaded, to the point where it felt unpleasant to sit on, and I avoided touching much of anything. The elevators were painfully slow, likely due to the high volume of guests, which made simply getting to and from my room a frustrating process. My check-in experience was also disappointing: despite a scheduled 3 p.m. check-in after a long flight from San Francisco Airport, my room wasn’t ready for over five hours. I ended up sitting in the lobby and trying to pass the time, which wasn’t how I envisioned starting my stay. For lunch, I tried the hotel restaurant—prices were steep, and in my opinion, the quality didn’t match the cost. In a city like San Francisco, you can easily find more flavorful meals at a better value elsewhere. For what I paid overall, I expected a fresher, more comfortable room with a newer, supportive mattress. Instead, mine was old and dented, far from restful. On the plus side, the Top of the Mark offers beautiful city views, but even here I was disappointed: as a vegan, I found zero menu options to accommodate my diet. For a hotel of this caliber, more inclusive dining choices should be standard. In short—great location, but outdated rooms, slow service, limited food options, and a lack of attention to comfort make it hard to recommend at the current price point
2/5Alavini L
•
Sep 22, 2025 from
Google
Came for a weekend getaway from the desert heat and regret booking here. All my friends went across the street and raved about thier stay. Mine was less than stellar. I booked a superior King room but got one on a lower floor. The room was falling apart. Ceiling plaster cracking and lacked any superiority of any kind. The room needs an update and some love. House keeping kept forgetting to refill the coffee pods and on the second day, removed the coffee cups all together. Top of the Mark was nice but the bartender with the beard was extremely rude to my friend. Its dimly lit and hard to see. We simply asked for the amount to pay since its dark and we couldn't see, his response was it on the paper. My friend who didnt have his glasses said he couldn't see in the dark and not having so glasses and the bartender told him to go back to his room and get his glasses. What a horrible service answer. It left a bad taste in my mouth so I told my friend NOT to tip him. Im still annoyed about it now. The view up here is gorgeous but the windows are dirty. Management needs to be on top of it. Lastly, I hate drinking a martini not in a martini glass. They could have at least invest in some proper glassware. The location here is amazing. Close to China town, the warf, and all the downtown attractions. You can hop on a cable car just outside the hotel doors. I usually love staying on this side of town becuase of the great cardio walks in the early morning. Simply just ease down the hill then turn around and go back. Wonderful for toning your legs and gluten. Just a block away on Powell, join free zumba dance at the park. I also absolutely love the water filtration system in the gym. I have the same system at work and its the most delicious water. Keeps you hydrated and doesnt need those water flavors.
5/5Erica W
•
Oct 23, 2025 from
Google
The hotel room is a bit older but it is expected with the history of the building. The gym was quite nice and clean, most time I get to have it all to myself and that’s awesome. The staff are extremely helpful. I asked what is there to see around town since it is my first time visiting SF and the gentleman at the concierge pulled out a whole map and pointed out attractions and secret nooks and crannies that i should check out. All in all a great stay. Definitely will stay here again if I visit the city next time!
5/5Charlie C
•
Nov 5, 2025 from
Google
Years ago my girlfriends and my first couples vacation was to the wonderful city of San Francisco, the Mark Hopkins is were we laid down temporary roots. The hotel has obviously seen some age and has done so like fine wine. A must if you stay here is too have a atleast one evening at the top of the mark. Delicious, well concocted drinks with a view that is damn near second to none. As for the location you are a leisurely stroll from union Square and hustle of of downtown. Wholeheartedly recommend this fine old hotel, that still holds up to snuff on all accounts.
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All Tripadvisor reviews
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Map
Address
999 California St, San Francisco, CA 94108, USA
Website
https://www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-US-_-SFOHA
Phone
(415) 392-3434
999 California St, San Francisco, CA 94108, USA
(415) 392-3434
https://www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-US-_-SFOHA
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