Rosewood Beijing

Pardon the horrible pictures this was one night before checking out. We booked a two bedroom suite it’s a combination of a suite and a greater bedroom, forgot the actual names of the room combi. Rosewood is truly a class above most, though there is still catching up to do in terms of hospitality comparing to their sister Rosewood Hong Kong but Rosewood Beijing was truly an amazing stay. Rooms were clean and huge. Turn down service was excellent. The club was great, you have to book with club access you will not regret. Breakfast selection at the bistro was good if you do not wish to eat the club which I highly recommend eating at the bistro. Staff were attentive and polite in the whole establishment. I have nothing noteworthy that is bad to point out, and their business seems buzzing with lots of people checking in and out. Love the location for being so central I have really run out of words to say. Thank you for treating my family so well.

This rosewood has a very beautiful pool and spa, well maintained and great massage/facial. Although I must be honest, the attention to detail in the hotel overall is lacking. We stayed for the last 3 nights here. Staff is nice but not well trained. It’s the little things, but then again it IS the little things that make or break a hotel. The Italian restaurant was a huge letdown - serving bad bouillabaisse as cioppino… Nonetheless, the room itself is very nice, but overlooking an old shaggy condo 🥲 not for nothing, you’d think they would assign a better view for a suite. The st Regis costs 1/3 of what we paid, sure it’s a dated hotel, but the service deserves a chef’s kiss, and we only had lunch there. We’ll definitely check it out next time.

Another great Rosewood stay. Highlights include Manor Club experience, with a variety of Chinese and Western options. Amazing gelato bar near reception. Kids loved the pool and wide selection of in-room movies. Free laundry for our kids was also really appreciated. Highly recommend.

After 2 hrs I checked out, I received a call from the hotel and told me that they double-charged me, since I requested to use another credit card, instead of using my deposit. They already had 2 staff handled my bill, still got things wrong. The staff said it was the backend mistake, it's really blowing my mind. I have no idea how complicated it is...... ------- Tons of Question marks after my stay. 1st of all, I had never stayed in any Rosewood before, I just went to meals at Rosewood HK, so I have doubt if Rosewood HK can stand this one. BTW, no bias on this comment. 2ndly, I don't understand how their 4.8 scores come from, maybe 15 years ago (?!) Hotel is dated, from design to utilities and amenities, nothing seems refreshed. One of USB sockets in my room couldn't charge, took 5 hours still not able to get 50% of my phone. Service is the most mouth-dropping disappointment. Nothing close to attention to details, especially at the Breakfast, I had my breakfast at 10:30am (while it would be ended by 11am), no glasses by the water/drink station, no small bowls for soft bean curds, no soya dishes by the seasoning station, etc.. many more to be shared. When I asked the waitress for beverage menu, she roses her brows and said they don't have it and asked us what we want. This is NOT because this waitress has bad service, in fact, NO training is given to her, as she is not the single case I experienced at the breakfast, the hostess was pretty much the same gesture and manners. Food that I took to my table, 80% would be dumped into the trash, same as the other tables. What's a wastage of resources!! Overall, I had experience staying in the aging hotels of some big names, so what I am expecting from them would be their top notch service, but really, this is one of my most disappointing experience.

I had a good night's sleep at Rosewood Beijing, the hotel is very beautiful, luxurious design, perfect in every detail. I really like the swimming pool here, the spacious room gives a pleasant feeling. The receptionist is very professional when I had a bleeding hand, the staff got me bandages and even gave me extra ones, it feels really warm.🥰🥰💖