The Ritz Carlton Sanya

We stayed as a family a few days in the hotel ritz. We came here after the Atlantis hotel and it was just magic. It’s a real beautiful location and looks super traditional .The service is super nice and helpful. Me being traveling so much around with a child, i really enjoyed the check in part. I never have seen such a thoughtful and happy little kids area which the kids can play while the adults check in and solve all questions. I‘m super impressed and I really appreciate this experience… they are super kids and family friendly. I can’t wait to come back … a big thank to you to let us experience this

Well for my experience Ritz service isn't good, we booked everything before and let them know about the birthday we were celebrating and arranged the cake. We had to call them multiple times to bring the cake. Room is big and nice but the service isn't very Ritz like. We have to push them to get things done, it doesn't feel so welcoming, and there was construction in the site which started 9.00 am. We were away from the sound so we could sleep but we couldn't walking around because of the noise. If you are expecting a luxury holiday don't expect that.

The hotel is overall wonderful. The location is simply amazing. The food is absolutely great (except pool restaurant). But the evening shows are a complete nightmare!!! Live music blasts every night until 10 PM, and it’s the same songs over and over again. It’s impossible to enjoy the beautiful weather, the silence, and the sound of the sea on your own balcony! The music is so loud that you can even hear it inside the room! And you can’t even sit and relax normally after 10 PM, because breakfast is only served until 10:30 AM! You’re forced to wake up early on your vacation just to make it to breakfast. Speaking of breakfast: the omelette cooking system in the main restaurant is simply awful. You have to wait forever, it’s unclear where to put those paper slips, and then the finished omelettes are not displayed anywhere they just stay with the chef, who can’t even read the room numbers properly to give the order to the right person. At the club breakfast, there wasn’t even a sign saying that the chefs could make omelettes! The sign only appeared after we insisted on having one, because we had absolutely no desire to go back to the noisy main restaurant anymore. Also, the rooms definitely need some renovation - everything feels so old. Service just poor. Staff doesn’t speak English, they always stop us and speak Chinese then taking their phone and repeat everything in translator. Honestly, this is the first hotel where I’m trying to avoid staff because they always disturb me with some questions. Right now its 8:30 pm, I’m sitting in my club room waiting for this loud music to finally stop so I can finally enjoy my vacation — the peace, the sound of the sea, and nature…

We stayed 6 nights at the Ritz-Carlton Sanya with Club Level access and had such a relaxing, luxurious time—it was honestly the best part of our family China trip. The Club Lounge was a huge highlight. The food was consistently good and offered a ton of variety: comforting Western dishes like bolognese pasta, mac and cheese, and pizza, plus Asian options like made-to-order pho noodles where you could ask for more spice or extra veggies. Some mornings had dim sum-style items like shrimp dumplings and steamed baos, which was a nice touch. The Club Lounge also had a wide variety of drink options, including French white wines, beer, and liquor to mix your own drinks like gin and tonics. It wasn’t anything over the top, but it was generous and convenient, especially for being self-serve. We also really enjoyed the afternoon tea (2:30–4:30 PM), evening hors d’oeuvres and light dinner (5:30–7:30 PM), and the desserts and drinks available until 10 PM. Always fresh fruit and treats around. One of the best parts was that they let us reserve the executive meeting room for our family meals, which gave us privacy and a guaranteed space to sit together—a huge help for a group our size. We ate most of our meals in the lounge because it was so easy and accommodating for everyone. Service throughout the resort was impeccable. The staff was kind, thoughtful, and always made sure we were taken care of. The rooms were clean and comfortable—plush bedding, a beautiful soaking tub, great water pressure, and even the shampoo and conditioner were high-quality. The views from the room were lovely and peaceful. The resort itself is beautiful, with well-maintained pools, beach access, a tennis court, and water activities like paddleboarding and kayaking. We saw guests from other resorts come to the Ritz for photoshoots, which says a lot about how scenic it is. There are several restaurants on-site and within walking distance, which made dining flexible. We were there for New Year’s, and the hotel hosted a fun celebration with a live performance and fireworks, making it feel festive and special. The only downside was the weather—cloudy and overcast for most of our trip. We had hoped for more sunshine to really enjoy the beach and outdoor views. While the hotel made up for it in so many ways, the weather might make us pause before returning to this exact location. Overall, it was a peaceful and memorable family vacation. The Club Level access made a big difference in comfort and convenience, and we left feeling relaxed and well cared for.

I am satisfied with my overall stays. It might not be a typical Ritz Carlton property as you expected, *by saying that, I mean the property is (only) slightly below the true Ritz Carlton standard*, it did worth the money I paid. This resort was huge with lots of buildings. I could see that the entire resort requires considerable maintenance work each day. The infinite pool was clean, and the gardening was fantastic. My Marriott Gold Membership was recognized during the check-in. They automatically upgraded me to a grand ocean view room once it was available the next day of my arrival. I appreciated that. I highly suggest anyone who wants to come to have the rooms with ocean views rather than mountain views. The dinning experience in Run Yuan restaurant was beyond my expectation. I enjoyed those Hainan dishes a lot. Last but not least, all staffs around the reception area, front desk, housekeeping, pool, and beach were very warm and dedicated to their jobs. They always showed their positive attitude to help the guests. Special thanks to Miss Dandan Chen, who made my days by answering my boring questions and bringing me laugh.