KFC

Disappointed Experience as a Loyal Customer I'm a regular KFC customer, placing multiple orders weekly. (Yes, I have a stove at home, but with my tight schedule, cooking can be challenging — and thankfully, my two online jobs allow me to indulge in ordering out as pleased.) While I've had multiple issues in the past — forgotten items, missing sauces, not enough mayo on the toasted twisters, or mixing up original for spicy and so on— I’ve never left a negative review. But tonight pushed me to speak up. I placed an order online tonight, but it said the transaction didn’t go through. However, my card was still charged. No big deal, I thought — I called the first number listed on the website and waited on hold for five minutes without any response. (Side note: please fix that!) I tried the second number, and thankfully someone picked up. The supervisor was kind and clear, instructing me to WhatsApp my name, location, order details, and a screenshot of the charge. I sent everything over, but after waiting with just one tick for a while, then two ticks — still no response. I called multiple times that night with no answer. Now here I am, over an hour later, no food, no follow-up, and still hungry. This experience is genuinely disappointing. Update : No one contacted or responded to me for the rest of the night or the following day!! I kept calling until a delivery driver finally answered and mentioned that the supervisor was "in a meeting" but would get back to me later. The supervisor never reached out. Around 7 PM — 24 hours later — I called again and was told my order had been refunded. I asked why the refund was issued without informing me and why no one had responded to my messages or calls. In the end, I never received my food. 0/10 for customer service. While KFC food is great, the service needs serious improvement!! Update2: The KFC refund reflected after a whole week. Thanks, I guess....