Paradisus Los Cayos

Just came back from an amazing vacation here! The hotel was very modern , beautiful lighting features and building details. Was shocked to see such attention to detail. More about the hotel, the rooms are very clean, the AC works flawlessly, the beds are very comfortable and the sheets are soft . The food was great! Lots of options during the meal times, with amazing fruits, delicious fish and much more! As well as a 24/7 snack bar which was very convenient . They had plenty of bottled water, including bottled sparkling water, all the different kinds of soft drinks, and great canned cold beer/ other liquors. No shortages of any kind ! The beach was amazing, not many rocks, clean water, and beautiful sand, the beach is long and is great for those who enjoy walks. As for night life, this is a quieter resort , seems to mostly draw in couples and families . They have a short show around 9, and after that some people hang around the main bar area. I’m sure it varies by the crowd and who’s there during that time, but most of the time the resort was quiet before midnight, so if you’re looking for a party, this resort isn’t what you’re looking for. Another thing I really appreciated about the resort is that everything is within walking distance, you can get from one end of the resort to the other within 10 minutes, the buffet/ main bar is in the centre of it all! Yes there’s golf carts if needed by request, but I only seen them being used once. The people working at this resort are all very friendly and understanding . They are all very good at their jobs and know how to make sure you’re happy . There are no vendors chasing you trying to sell you anything, there’s no crazy banana boats that stink of gas , no people with wild animals wanting money for pictures, none of that non sense that would take away from you relaxing and being at peace. I can write much more about this resort, but in general I’d highly recommend it to anyone who’s looking for a relaxing resort, which has good food, good people , and a great vibe. Thank you to all the workers here who made everyone’s stay so amazing, you’re greatly appreciated and I hope to be returning here .

It’s extremely strange that people write good reviews about this hotel. We understood we were going to Cuba and expected possible issues with food, for example, but we did not expect this kind of horror. First of all, there is absolutely no service. The rooms are new but very dirty. They don’t change the sheets, don’t provide towels, and there are cockroaches and bedbugs everywhere. The pools are dirty, and swimming in them is unsafe for your health. The food is another disaster. There is almost nothing to eat, and what is available is spoiled and full of flies. Be prepared to bring medicine in case of food poisoning. One of the biggest shocks was the manager, Rafael, who clearly hates children and doesn’t know how to speak to guests. Instead of fixing the hotel’s service problems, he just yells at visitors. They’ve clearly never heard of hospitality or customer service here. There are also way too many mosquitoes and insects, and no one does anything about it. You can’t stay outside — the bites all over your body are beyond description — and inside the room it’s just disgusting. I absolutely do not recommend this hotel.

Our vacation at Paradisus Los Cayos was the best one we ever had so far in Cuba! We were looked after from the beginning to the end of our stay, staff is very attentive, special big "thank you!" goes to Leo at customer service, who took care of every request we had. The hotel is fairly new, maintained and there is a short distance to anywhere you want to go at resort. Comparing to the last year food shortages in some Cuban resorts, this hotel, especially Royal section, had plenty of and variety of foods and drinks. Food was beautifully presented and delicious! Snack bars offer good pizzas, sandwiches, burgers and delicious plantain chips. Staff was always attentive, smiling and pleasant. If you decide to spent your vacation in this resort, don't forget to visit a smoothie bar, they have delicious ice cream bars! Beach is one of the kind, beautiful white sand, there is enough of sun shelters and umbrellas to rest under and enjoy gorgeous view. There is plenty of entertainment during the stay, on the beach or in the theater. One of the attractions is watching a sunset from the Sky bar with a drink! And we are already missing our morning cappuccinos delivered to our room! In the near future, we are looking forward to spent our vacation there again!

We had 50 people come this week and just arrived back from the hotel . Other than the most amazing beach, please don't waste your money if you have seen anything else in your life . First of all i have been in Cuba Varadero 21 years ago and always thought Cubans are the nicest people since that is at least was was my experience 21 years ago. We all paid for a Reserve section, but didn't get rezerve suites , we were told they don't have any, even though hotel was empty, then they tried to chare me 600 usd dollars for 6 nights that was left. I of course didnt take it. The snacks were Pizza and Tuna sandwiches and ham and cheese. Once there was no pizza ingredients at all, we stood there and they were looking at us like we are asking to go to Mars, It feels like they give them out a certain amount of food and when its gone they say 5 min and it never comes, Once there was no eggs for breakfast, once there was no pork for lunch , or chicken it ran out half way. We all paid in May, so they knew very well that we are coming . We all brought tips and presents for the people who were workers, not everyone was nice or cared about service. They were standing around and not cleaning the dirty plates or glasses , even if we waved for drinks, almost looked liek they were bothered by us. People dont understand that bad service , equals 50 of these people never coming back. The rooms were full of bugs and cockroaches they were roaming freely in the bathrooms, We were all bitten on our legs at night laying in bed . We were joking to iron the mattress to see if they come up, but what's the point to visually see them , its not like there will be a new mattress . The cleaning lady was trying to do the best job, bedsheets , i am not sure they were changed and we got 3 towels every day. They dont have means to wash anything properly the , blue napkins that are new smell like fish . The floor is washed with Palmolive soap and is dumped into the bushes . The drinks, you would be lucky to get anything premium , if you want more champagne, they just tell you no, as they get 1-2 bottles on the whole bar a day . I am so sorry but the hotel knew about us coming since May. The worst was Rafael from the reserve section , he was rude and never smiled and told us to get out when we wanted to eat in our own section for dinner , even though the place was empty, there was 15 adults from our group, they screwed up reservations from another a lacarte restaurant , so we thought we are going to reserve section to eat in buffet and have our kids to sit on iPad quietly , even the security guy was ok with it, then came Rafael and started screaming and telling is to get out and our kids need to get out as well, we had 3 with us that would sit in the lobby cause we had nowhere to place them , just wanted to eat and go. So we had to get up and go back to regular buffet. Next day i asked if we can check out 2 hour they finally did something nice because i complained to the upper management . the bugs outside are so bad at night that we were all bit so badly. The flies are everywhere and flying on food. The food was so bad , same thing for lunch and for a dinner . the watermelon went bad . The a la carte restaurant that served fish that was from the buffet that was dipped in vinegar ( probably because it was bad). Very disappointed in the way we were treated in general . the bugs treatment was done only once every three days.

Customer service there is just horrible… Everywhere you go. People at the reception can’t speak English at all. It’s hard to believe how they got hired. Rooms were dirty even after a clean-up during the day. Even if you leave tips, they don’t care… The manager of the adults-only section (Rafael, I believe) behaved very unprofessionally. Rude guy with zero respect for customers and his job knowledge. This is the first time I’ve seen a manager yell at customers… The buffet is another example of poor management. Lots of flies and mosquitoes on the food, even in the soup… The entire resort is designed very nicely, but not maintained properly. They are simply lazy. Hopefully, the owners will fix management issues.