Sheraton Kagoshima

We stayed two nights. Excellent room with fantastic views of Sakurajima. The staff have been very helpful. Servers are really polite and patient with the language difference. The hot spring foot bath makes your feet happy after a day of running around. Great buffet and other dining options. Close to train station, Aquarium, and Sakurajima volcano. Coin operated laundry within a six minute walk. Very convenient. A+ from our group.

My stay here was wonderful from start to finish. The hotel itself was striking from the outside, modern, tall, and reflecting the sky beautifully in its glass facade. The interior design of the room was both elegant and calming, with a warm color palette and a beautiful mountain-inspired headboard that created a serene atmosphere. The bed was spacious and very comfortable, perfect for relaxing. I especially appreciated the thoughtful room layout: a cozy seating area by the window to enjoy the Sakurajima view. The bathroom was another highlight, with a sleek design, modern rain shower, and high-quality amenities from Gilchrist & Soames, which added a touch of luxury😍

We really enjoyed our first stay in Kagoshima at the Sheraton. This hotel is exquisite with a beautiful lobby design, and the room was super spacious with a luxurious walk-in shower and great views of the city. The staff were super accommodating and spoke good English which is helpful because my Japanese ability is anything but great. The baristas make a mean espresso martini, delicious!! I can’t forget to mention the foot bath at the hotel, what a tremendous add-on, as it provides a cultural touch, and we enjoyed that a few times for a relaxing soak! We would definitely stay here again.

Great stay at the Sheraton Kagoshima. Free shuttle from the JR station to and from the hotel. Checked in via the club lounge and received a room upgrade to a sakurajima suite. The view of the sakurajima volcano was breathtaking! The room was spacious with 2 bathrooms and a separate bedroom. Button controlled blinds and shades are a nice modern touch. The staff at the club lounge arranged a private corner for our party of 6 which was a nice gesture. The lounge was well stocked and had a good variety of evening appetizers and alcoholic drinks. The free shuttle to the station is helpful as that is where most of the action is and we took that frequently on rainy days.

We chose Sheraton Kagoshima to celebrate our 33rd wedding anniversary trip. To put it simply, it was the best decision we could have made, and the experience exceeded every expectation. From the moments before our arrival until the day we departed, the thoughtful service and genuine care of the Sheraton Kagoshima team created memories we will treasure for a lifetime. Even before check-in, the hospitality was exceptional. Thanks to the kind consideration of Manager Younghwan, who arranged an upgrade in advance, we began our journey with excitement. Originally, we planned to split our stay between two hotels, but because of this warm gesture, we decided to spend the entire 5 nights at Sheraton Kagoshima—a choice that turned out to be truly perfect. Through the Bonvoy app messenger, our requests were promptly and warmly attended to by Managers Ryoko, Yuco, Misato, Yoshiki, Yurina, Eri, and Yoko. Their attentive responses made us feel welcomed even before we set foot in the hotel. The check-in experience was equally impressive. Upon arrival in the lobby, a staff member kindly carried our luggage to the lounge and personally escorted us to the Club Lounge. There, Manager Masyeva assisted us with check-in with great care and warmth. From the very first moment, we felt that “this place is truly special.” We were especially moved by the thoughtful arrangement that allowed us to spend two of our five nights in the Imperial Suite. The room experience exceeded our expectations. The towel decorations prepared on the bed touched us deeply. It was more than just decoration—it conveyed a genuine sense of welcome. Dining experiences were also remarkable. On our first evening at Daily Social, Manager Iori surprised us with a beautifully decorated plate to celebrate our anniversary and birthday, while Manager Yuto kindly took photos for us. These small but meaningful gestures showed how much the staff truly cared. At breakfast, Managers Yuki and Waka, along with all the staff, greeted us warmly and served us with genuine kindness. The wide variety of dishes was delightful, but what made each morning so memorable was Manager Yuki’s thoughtful gesture of personally bringing us coffee every day. It was the perfect way to start the day. The overall service of the hotel was flawless. No matter where we went within the Sheraton Kagoshima, every staff member’s smile and heartfelt hospitality made every moment feel special. The five nights passed by far too quickly, and leaving was truly bittersweet. We are already planning to return on December 3rd with our family of ten to celebrate my 60th birthday, and we are very much looking forward to it. We are deeply grateful to Sheraton Kagoshima for making our precious time so meaningful, and we wholeheartedly recommend this hotel to everyone.