Cachafaz

(Translated by Google) (Update): Finally, after writing several times, they responded to me, and after waiting for OCA (the courier was another issue), I received a package. I thought they were going to replace the claimed products, but instead they sent a box of their products. Very grateful for the gesture, but what I liked the most was the note. I would have made it a little more informative (I worked for a long time justifying claims), but it was enough to make me feel appreciated and change my opinion. Thank you very much Cachafaz for the detail! ‐--------------------------------------- I bought 4 boxes of alfajores. The dark chocolate ones, when I tried them, had a strange taste. A few days later I opened one and it was moldy. Very. That was the strange taste. And they were very far from their expiration date. I wrote to the factory, and they responded quickly and very cordially. They opened a claim and told me that they were going to remove the product and exchange it for another one. Until then, excellent. But... OCA never came, they never made the change, they don't even respond to my queries about the status of the claim. Always, always bought cachafaz. It seems to me that this time was the last. (Original) (Actualizacion): Finalmente luego de escribir varias veces, me respondieron, y después de esperar a OCA (otro tema el courier), me llegó un paquete. Pensé que iban a reponer los productos reclamados, pero en su lugar mandaron una caja de sus productos. Muy agradecido al gesto, pero, lo que mas me gustó fue la nota. Yo la hubiera hecho algo mas informativa (mucho tiempo trabajé justificando reclamos), pero fue suficiente para hacerme sentir apreciado y cambiar mi opinión. ¡Muchas gracias Cachafaz por el detalle!. ‐---------------------------------------- Compré 4 cajas de alfajores. Los de chocolate negro cuando lo probé, tenían gusto raro. A los pocos días abro uno y estaba amohosado. Muy. Ese era el gusto raro. Y estaban muy lejos de su fecha de vencimiento. Escribí a la fábrica, y me contestaron rápido y muy cordiales. Me abrieron un reclamo y me dijeron que iban a retirar el producto cambiándolo por otro. Hasta ahí, excelente. Pero... nunca vino OCA, nunca hicieron el cambio, ni siquiera me responden ya las consultas del estado del reclamo. Siempre, siempre compraba cachafaz. Me parece que esta vez fue la última.