The Inn At Leola Village - A Historic Hotel of America

I am absolutely furious about the experience my daughter and I had at this so-called luxury hotel. We stayed in room 204 at The Inn at Leola Village, which is supposedly one of the nicest places in the Lancaster area. Let me tell you, it was anything but. First of all, we were charged around $850 a night for a room that felt like a dated roadside motel. The faucet handle in the bathroom was wobbly, the carpet and furnishings were old and tired, and the entire place just felt like it needed a serious upgrade. Fine, I can tolerate outdated decor if the service and peace are at least up to par. But it got so much worse. We were woken up at the crack of dawn by what sounded like a full-on conversation happening right on the other side of paper-thin walls. We tried to sleep in after a late night because we had massages booked at 11 AM, but there was no chance of that. I called management, and the manager just shrugged it off, saying, "Oh yeah, the café is next door." As if that was a good enough excuse for why we were basically paying top dollar to feel like we were sleeping in a noisy break room. They offered a measly $100 credit on an $850 room, after we spent around $1,800 in total for one night including dinner and massages. And the manager was dismissive, barely made eye contact, and acted like it was no big deal. Well, it's a big deal to me, and it's absolutely not the kind of service or experience anyone should accept at that price point. In short: avoid this place if you want a true luxury stay. It might have been nice once upon a time, but it’s overpriced, outdated, and the management doesn't care. One star, and I hope the owner reads this and rethinks how they handle their guest issues.