Yongala Lodge by The Strand

Easy to check in after hours. Big room with kitchen table lots of beds, couch. Only suggestion would be a soap dish in shower with shampoo & conditioner supplied. Plus a bigger TV would have been great

We were lucky to obtain a room after our booked accommodation stuffed up. It was a lot more expensive and nothing outstanding about it. No extras like shampoo or conditioner. Shower had no shelves for toiletries. We did squish a number of cockroaches. The fan which moved the air from the only air conditioner in the bedroom to the lounge area would only work on high which became quite annoying. Plumbing from other units was quite noisy in our unit. We actually stayed in this unit 11 years ago and it’s exactly the same.

The Lodge is tucked away in a quite location, Great for anyone wanting a peaceful getaway, very friendly service from staff, Rooms are clean and comfortable, walking distance to Cafe's and Beach is a short 2 minute stroll.

I have been living in temporary accommodations week to week since arriving to Townsville on July 20th. I have moved here with my dog, and there is very limited pet-friendly temporary accommodations, especially within budget. The options are so minimal, that I was having to book over a week in advance to secure lodgings. This particular booking, my first at this motel, and one of two options left for me at the time, was not offered with any refundable options -- there are no booking options which are refundable whatsoever at Yongala. On the Tuesday prior to the Sunday on which I was due to check in, I was accepted for a rental application (4 days after booking), and I immediately called to advise the motel of my change in circumstance, and request a refund. I was told the manager was going to be away until the following Monday, but I cancelled my booking immediately to give them the best possible chance of rebooking. This week, I have been advised they will keep the total amount I'd be quoted on booking.com (100% of the booking fee for the entire stay), despite my efforts to communicate and be as accommodating as possible. I have now called and messaged on multiple different occasions to discuss this matter, and have not been offered any form of recourse, and have not been treated with any kind of respect or decency. In my opinion, retaining 100% of the booking fee for my stay, without me ever checking in, is totally unreasonable, and in breach of ACL - regardless of being immoral and frankly un-Australian. It is also in stark contrast to the treatment I received at the Spanish Lace motel, who refunded me the difference of the days remaining on my stay once I was accepted for a rental property. I would advise staying there, or the Robert Towns if you need a pet-friendly place, or literally anywhere else if you don't, as the owners/operators of this motel are totally unreasonable and dishonest... very poor reflection of Townsville after just moving here, and dealing with decent, caring human beings at other motels.

A wonderful hotel with good prices and in a great location. We showed up past the hours of reception looking for a room after an issue with the hotel we were supposed to be staying in that night, and the gentlemen who helped me was very kind. A historic building and the rooms and furniture represent that, a hotel with some charm. The rooms aren’t anything special but they have super neat and comfortable beds that you won’t see in many other hotels and the bedroom and bathroom are both are extremely spacious. Some might say that the style of the room could be a bit outdated but for a building like this it’s very fitting. The rooms are also extremely clean, and have great aircon. The one and only issue we had with the room was the pressure in the shower head was very harsh, but other than that not a single complaint.