Quality Suites Nashville Airport

When I arrived to check in my first observation was how dark it was inside I guess because it was night but felt almost creepy walking into a very dimly lit hotel at night. Then there was an overwhelming perfume scent being pumped all through the lobby. I thought at first maybe someone had walked by with strong perfume but after walking to my room I realized that was not the case. I’m highly sensitive to smells as they trigger migraines for me so I was concerned the smell would also be in my room. Walking to my room I noticed the large fans on the ceiling covered in what I image was dust and mold. When I walked into my room I was hit by a different smell like garbage, mold, and cigarette smoke. It was very strong. The room felt like it hadn’t been updated since 1980, I was honestly shocked. I didn’t even want to touch anything it just seemed so gross. I knew there was no way I could stay at this hotel. I immediately went to the front desk and told them I was not going to stay because the smells. The guy at the front desk didn’t seem to care then I asked about a refund and he took my name and number down on a post it note. I asked why he couldn’t just reference my info in the computer instead of leaving my info lying around then he asked what room I was in after I mentioned it as if he just had no idea how to handle the situation. He said he’d tell the manager and have them call me the next day. I waited a few days and did not ever hear from the manager at which point I tried to contact the hotel. The phone continued to ring and no one ever answered. I then called corporate and corporate told me they couldn’t issue a refund because the hotel is individually owned but would open a case. They gave me the email for the general manager and I wrote an email about everything. I still have not received any response from them. It’s been almost two weeks since my trip. I have stayed at $40 motels that were nicer than this and I’ve never experienced such a lack of professionalism or care before. Not to mention the inconvenience I dealt with trying to find another available room in the area late at night in a booked out city. This was the worst experience. I’d give 0 stars if I could.