My first visit to The Signature was an absolutely outstanding experience. The elevator wait for happy hour can be a bit long, (around 20 minutes) so a separate line for reservations might be helpful. But once you step off the elevator and see the sweeping views of Honolulu, the ocean, and the sunset, it’s easy to forget the wait.
I had a reservation that evening (note that reservations are for the full dinner menu, not happy hour pricing), and it was well worth it. My total came to about $169 before tip for one person, which was fair given the quality and setting. I was seated in the southwest corner, a perfect sunset view, and the service was excellent from start to finish. My water glass never ran empty, and my server was professional, kind, and efficient.
I started with the French onion soup, which was rich, flavorful, and perfectly melted on top. For my entrée, I ordered the prime filet and lobster with truffle potato gratin, and the chef kindly sent out garlic mashed potatoes as well. Every dish was beautifully prepared, the steak perfectly cooked, the lobster buttery and tender, and the potatoes flavorful (though the garlic mash may be a bit strong for some). The complimentary bread rolls were warm and perfectly salted with a nice crunch.
The live pianist added a wonderful touch, talented and soothing without overpowering the room. My two timeless old fashioneds were mixed flawlessly. Overall, it was one of the most memorable meals I’ve had in Honolulu.
On my second visit, I arrived around 6:50 PM hoping to order a few items from the happy hour menu before 7 PM, as advertised on their marketing materials, website, and emails (all clearly stating Happy Hour: 4:30–7:00 PM). However, I was told that food service for happy hour ended at 6:30 PM and that I could only order drinks at full price. This contradicted every piece of marketing I’ve seen, including the flyer they emailed (attached here for reference).
It was disappointing and confusing, especially since I mentioned that I knew exactly what I wanted to order and had arrived within the stated time. Consistency in communication is key at this level of dining, and I hope management will align their policies with their advertising to avoid confusion for future guests.
That said, The Signature remains a top-tier dining destination. The views, ambiance, and food quality are second to none, and when everything aligns, it’s an unforgettable experience.
Parking tip: You can park anywhere in the Ala Moana structure, but the second floor near Macy’s provides the most direct access to the hotel elevators.
Despite the minor frustration during my second visit, I’ll absolutely be back, the service, food, and setting make The Signature a must-visit for both locals and visitors alike.