Hotel Pacific

I wasn't sure what we were getting into due to some of the other reviews. I thought the hotel had a rustic beauty, was charming, and clean. The continental breakfast was delicious and had a more homemade vibe than what I expected for a continental breakfast. The location was great. Easy to walk to the bike path, wharf, cannery, and aquarium. We were very pleased with our accommodations!

We were booked at Rm 322 and was given a sensor key when in-fact our door doesn’t have one and had to go back down and asked about the key and was given the right set. Also as soon as I opened the door (which was hard to open) smelled musty. Mostly the room was nicely designed and saw that they did renovations with the room but then the fridge cabinet door was off alignment and the inside wasn’t painted anew so you would see dirt marks on it. There were no ceiling fans (compared to my friends’ room 439 where there were 2) so it was really hot the 2 nights we stayed despite opening the windows. We didn’t have coffee cups despite having a coffee maker with coffee in the room. Plus the glasses in our room were dirty. But the sheets and towels were clean and smelled clean. The bed was also comfortable. Our first day breakfast was really good all continental bacon,egg, sausage etc. but the second day was only burrito. Maybe next time at least always have the staples as option. Service was not good since we asked for a robe and it took 30 minutes for it to be brought to the room (I even volunteered to get it myself.) Our room wasn’t cheap ($585 for 2 nights) hence the expectation. Maybe management can check it so room condition can be improved as well as service.

This property is good for families with pets. Location is good. Breakfast was okay. The rooms are good size but carpet was very dirty. The bathroom , shower and areas around it was not clean. The customer service at the front desk was tenable. She didn’t even feel like talking to us. For that price I could have stayed at a much better property.

Hotel Pacific has become rundown and threadbare. Rooms are dated and banged up. Bedding is old and my mattress pad was ripped. We were put in room 425 on the top floor. A family of raccoons was walking back and forth on the roof at night so we had to change rooms at 11pm. We were placed in room 325 one floor below. Since they moved us to another room they forgot to transfer the request for housekeeping services. So when we returned to our room after a day out it wasn’t cleaned. I called the front desk at 4 PM and they said they would look into it and call me back. It is now 4:45 PM and no one has called me back. In order to get breakfast in the morning, you have to walk outside the hotel up the sidewalk to a different building. So good luck if it’s raining outside. I have been staying at this hotel on and off for over 30 years but it’s been several years since I’ve been here and I definitely will not be back.

Once-Charming, Now Tired and Neglected — Deeply Disappointing Stay: My partner and I recently stayed at this hotel during what was meant to be a special getaway in beautiful Monterey. Unfortunately, our experience at the hotel was the low point of an otherwise fantastic trip. From the moment we arrived, the tone was set. The front desk staff couldn’t manage basic hospitality — no eye contact, no warmth, and no offer to hold our bags properly while we waited a mere 30 minutes for check-in. When we returned at 4 p.m., the check-in process was awkward and indifferent. We understand being busy, but professionalism shouldn’t evaporate because a tour group has arrived. The real disappointment, however, was the room itself — a time capsule from the late 1990s, clearly untouched by any meaningful renovation in decades. Bathroom: • The shower barely worked — water flowed equally from the faucet and showerhead, leaving weak pressure and poor drainage that left several inches of standing water. • The skylight above appeared filthy, possibly moldy. • A handrail was detached from the wall, and a random phone jack was left exposed — a relic of another century. • Rust surrounded the toilet bolts, and the floor bore stains from leaks. Showed lack of attention to cleanliness n safety. • The ancient wall heater barely functioned, and the thermostat in the main room did absolutely nothing. Room & Amenities: • No air conditioning, no USB outlets, no meaningful storage (a handful of hangers and three small drawers for a 4-night stay). • The vanity was placed outside the bathroom, directly next to the entry door — not exactly a private or romantic setup. • The fireplace instructions suggested using long matches, but only damp paper matchbooks were provided — a dangerous oversight that caused a brief but alarming gas flare. • The patio, once perhaps a pleasant spot, was filthy and neglected, with bird droppings on the table and a “view” of neighboring trash bins. • No insulation or sound proofing. We could hear every sound outside our room as it passed by our door. Breakfast & Common Areas: The complimentary breakfast was unremarkable — basic, but fine. What wasn’t fine was the large, silent TV locked on a political news channel, with no remote or control available. Like much of this hotel, it felt abandoned halfway through an idea. We left each morning to explore the stunning beauty of Monterey and Carmel — and returned each evening to sigh at how out of date and poorly maintained this property has become. It’s sad, really. There’s potential here: a great location, solid bones, and once-charming design. But potential doesn’t make up for decades of neglect. If this hotel once had a fine reputation, it’s long gone now. Until ownership invests in a full renovation and retrains the staff on basic hospitality, I cannot recommend it. For the price we paid, it should have been a comfortable, romantic base for our adventures — not an exercise in lowered expectations.