My wife and I decided to try a new restaurant we hadn’t been to before. Unfortunately, we quickly realized it would be our first and last visit.
We arrived before the lunch rush when only three tables were occupied. We waited at the register and were soon greeted by Hostess #1, who appeared a bit out of it—possibly under the influence—but she was polite and explained the ordering process. We stepped aside to look over the menu and then returned to the register, where Hostess #1 was unavailable, so Hostess #2 assisted us.
Hostess #2 was not friendly and seemed disinterested in providing basic customer service. She spoke so quietly we had to lean in just to hear her. After placing our order, we seated ourselves. My wife immediately asked if I also noticed how unapproachable and disengaged Hostess #2 seemed. We chose to stay positive—after all, everyone has off days, and having worked in the food industry myself, I try to be understanding.
We placed a fairly simple order: I had tacos with an additional to-go item, and my wife ordered a burrito with a side of fries. The food arrived fairly quickly. Hostess #1 brought out my tacos first, then returned with my wife’s burrito and fries. As she placed the fries on the table, she spilled some and casually said, “Oops, my bad,” then walked away. She made no effort to clean up or offer to replace the spilled fries. We were taken aback by the lack of care.
We decided to give the food a fair shot. My fish taco was decent, though the shrimp taco was overly salty. My wife found the shrimp in her burrito undercooked and not to her liking. While we were eating, we noticed our drinks still hadn’t arrived—even though the restaurant wasn’t busy and two hostesses were working. About 10 minutes later, Hostess #2 finally brought them over, placing them down without a single word before walking off.
To top it off, just a few minutes later, I accidentally knocked over my drink, spilling it all over myself and the floor. As my wife and I cleaned up the mess ourselves, not one staff member offered to help or even acknowledged the situation.
In summary, the service was disappointing across the board. The lack of attentiveness, professionalism, and basic courtesy made for a frustrating experience. I sincerely hope management addresses these issues and ensures their staff is trained to meet the minimum standards of hospitality. We won’t be returning.