While I truly appreciated the creativity and effort that went into the Mesmerica show which the planetarium kindly hosted, I found it difficult to fully relax and enjoy it due to audience members seated behind me who were eating and drinking throughout the entire performance. The rustling of crisp packets, popcorn, and drink lids was very distracting, and it made it hard to immerse myself in what was otherwise a stunning one-hour show. I was so disappointed this happened to us as we spent a lot of money to take time to see the show and was very much looking forward seeing it.
It was clear that the noise also disturbed other audience members, but no one wanted to make a fuss or challenge them, so the distractions continued throughout. We kept glancing over with annoyed expressions, but unfortunately, it didn’t resolve the issue.
I spoke with staff at the venue, and I understand that it is normally allowed to eat and drink during the show. However, given how immersive and quiet this particular performance was, I felt that allowing eating and drinking during the show was not ideal for the audience experience. I don’t blame the venue staff — they were only following company policy — but it’s a real shame that this was allowed during such a sensory show. I contacted the company afterwards, but the reply felt like a generic template rather than a sincere apology or explanation.
With clearer audience guidance and a more personal response to feedback, this could have been a truly amazing experience. As I would like to return to see another show.