(Translated by Google) Last Saturday, we were at the Casino with the kids, and in response to a previous review, I'd like to say that the 3- and 4-year-olds were treated very poorly when they were just stacking two armchair cushions. There were no customers in the area where we sat. In fact, there were hardly any on the entire terrace. We were treated very well by the waiters, who saw how the Casino's management was responding disproportionately to the children, when they were doing absolutely nothing and weren't causing any disturbance. Instead of addressing the parents, the person in charge of this establishment yelled at them. The employees themselves apologized and felt put off by the reaction. I repeat, there were no customers in that area; nothing disproportionate happened, just four children stacking two cushions. There was no shouting, no running, no wrongdoing. We, as customers, are the first ones interested in not disturbing others. Due to the establishment's response, I am forced to express that no protocols were applied, nor were they corrected; they were yelled at in a very rude manner. We paid and left. That was it, because we didn't want to say anything else at that moment. But the manner was certainly very inappropriate and completely lacking in decorum. If the terrace can survive with these attitudes, it's a bad prognosis, because in a setting that is truly wonderful, they invite you to leave and never return with gestures like this. They don't encourage you to think about coming in for a drink if the atmosphere and service aren't up to par.
(Original)
El sábado pasado estuvimos con los niños en el Casino y en respuesta a una reseña anterior comentar que, a los pequeños de 3 y 4 años fueron tratados muy mal cuando SOLO apilaban dos cojines de unos sillones. En la zona donde nos sentamos no había ningún cliente. De hecho, casi no había en toda la terraza. Nos atendieron muy bien los camareros que vieron como la dirección del Casino respondía desproporcionadamente a los niños, cuando no estaban haciendo absolutamente nada y no molestaban. En lugar de dirigirse a los padres, la persona responsable de este establecimiento les gritó. Los propios trabajadores pidieron disculpas y se sintieron descolócalos por la reacción. Repito que no había clientes en dicha zona, no hubo nada desproporcionado, solo cuatro niños poniendo dos cojines apilados. No había gritos, ni corrían, ni hacían nada malo. Los primeros interesados en no molestar somos nosotros, más como clientes. Debido a la respuesta del establecimiento me veo forzada a expresar que NO se aplicaron protocolos, ni se les corrigió, se les gritó como muy malas formas. Pagamos y nos fuimos. No hubo más, porque no quisimos decir más en ese momento. Pero desde luego, las formas fueron muy inadecuadas y faltas de total corrección. Si la terraza se sostiene con estas actitudes, mal pronóstico, porque en un entorno que es una maravilla te invitan a irte y no volver con gestos como este. NO fomentan que pienses en entrar a tomarte algo si no hay ni ambiente, ni servicio a la altura del lugar.