the mid suffolk light railway having now been, i can say there are some great staff that are passionate and some that are not, notes of a few that need better people skills, a guy working the points on 03/08/25, very fussy and condescending as the train was finished for the day, stating " ill get in the way of your shot, if you do not move", it could have been said in a much better way ", The women over charged me for my tickets, when i have a carer with me is not good, i explain and showed my card, i did get a refund but having to explain myself when they knew exactly what they did is not the best, also fyi dont talk about toyboys or weird stuff like that when you are working, that is not very professional,overall the railway had a feeling of sloppiness, heritage railways are not easy but its the little things, i liked the engines, the engine shed, the model shop guy, but noticed the unnecessary health and safety messages repeated every time when boarding the train, because possible suing or being liable etc got old " dont jump out, stay in the train" stick up for yourself, tell them to shove it, people are not going to get out of a moving train i mean its the slowest ride ive been on, crawling along, this feeble cowardly world we now live in where everything is spoilt, so overall maintain and repair the 1800s carriages they need it , lots of wear and tear, the carriages needed brakes oiling, very screechy, clean out the smoke box very sooty, suggestion make the loco run abit faster even go up the line twice at good speed as an idea as it was snailing along, thank you to all the friendly staff good job and very smart.