We visited Space World in Prescot on Sunday, 29 June 2025, with our 7-month-old baby, expecting a fun and safe soft play experience. Sadly, our visit was cut short due to a number of serious safety concerns.
The 0–3 year old area — which is the only section suitable for babies — was filled with much older children running wild, throwing toys, and even riding wheeled toys down the slides. At one point, I had to step in and stop an older child myself because there were no staff supervising the area. This made it completely unsafe for our baby, and we were forced to leave early.
To make matters worse, there was a man asleep in the middle of the play area for over 25 minutes. Although staff acted when we alerted them, there should have been proactive supervision — especially in a venue designed for young children.
I raised these concerns directly with Space World and received an apology, but no resolution or offer of a refund. Considering we paid for a service we couldn’t safely use, it’s disappointing that nothing further was done. After further reading of low ratings, it has come to my knowledge that there is customers being asked to leave due to their behaviour, and they were still refunded? However, we had to leave due to the lack of safety and staff awareness, and receive no compensation?!
I would not recommend this venue to parents of babies or toddlers unless significant changes are made to ensure proper safety and supervision.